If you actually want your car fixed and want to be listened to, take it to Louisburg Garage. After a very frustrating experience elsewhere, this shop was a complete turnaround in every possible way. From the first conversation, they took the time to listen to the full history of the vehicle instead of brushing it off or rushing to conclusions. I explained what had happened during a recent dealership visit, including the sudden appearance of multiple fault codes and the fact that a PCM software update had been identified but not performed. They were easy to talk to, cooperative, and genuinely engaged in understanding the situation. Shout out to Kevin, who was especially great to work with. He actually listened, explained what they were seeing, and treated my concerns seriously instead of dismissing them. That alone made a huge difference after everything I had dealt with previously. What stood out immediately was their transparency. They openly said they did not understand why the PCM update would not have been done while the vehicle was already connected for diagnostics, which was incredibly validating. They were also able to get me in the same day, which I did not expect. Throughout the process, I received multiple text updates that included images of scan data and clear proof of what was being checked and updated. That level of communication and documentation made it obvious they care about doing things the right way. No attitude, no defensiveness, and no pressure. Just clear explanations, cooperation, and professionalism. After dealing with poor communication and rushed explanations elsewhere, the contrast was night and day. Louisburg Garage treated me like a person, not a number, and I would absolutely recommend them to anyone who wants honest diagnostics and real communication. read more