I've had good luck with them. They fixed up a 2002 Impala which sat in my driveway for 3 years…read morewhile I rode the bus everywhere in Rockford. Prices are reasonable. Matt and his employees have always been polite and honest with me. Phone calls and texts are picked up and/or answered promptly.

This place is awful. They have ripped me off for the last time. Also are very rude and yell at you…read morefor their mistake. NEVER GO HERE. also have told me that we are not a high priority so they will get to my car when they get to it

Great service! Everyone here is great! They take good care of your vehicles. Would recommended to…read moreanyone.

Whenever I move from one place to another, the biggest adjustment is dealing with RVA or relocation…read morevendor anxiety. Or more specifically, dealing with the loss and replacement of a favorite grocery store, haircut place, or auto service center. I had a great reliable mechanic in Chicago, and after four visits here, I think I've found another good one. Liebold is located conveniently near downtown Galena. In those four visits, I've only spent about $50, which is a major coup with any mechanic. Two of of those were actual service, and two were my hearing noises, bringing the car in for diagnostics where they found nothing. Kudos to them for putting up with my "mechanichondriac" tendencies and of course with mouthing the noises for them when I bring the car in. Living in a small town, you know, word of one's eccentricities tends to get around fast, and I could get a "reputation." On all four visits, I was able to hang out and wait at their shop and peruse the nice variety of outdated magazines, watch and laugh at animal videos on my smart phone, so it was the auto service equivalent of fast food. The fact that on two occasions they didn't charge me a cent (to find nothing was wrong) is a good way to guarantee I will be back to annoy them in the future. Thanks, guys. You're better than Paxil.

I found Andersen Auto and sent an email to them through their website. They promptly responded with…read morekindness and offered to get my car in as soon as the next morning! Within the same day, they finished the repairs and thoroughly explained everything they did and what was wrong. They also did a full check-through of my car and gave me an easy-read checklist of what may or may not need to be done to my car. Great service, kind employees, and reliable care for your vehicle at Andersen Auto Repair.

You can really tell that they care. They take care of you and don't try to trick you into paying…read moremore money like a lot of other places do. I'm so grateful for their good service!

I've sent several Vehicles there since he has opened the shop for my kids and myself. I will say I…read morehonestly feel he is the best repair shop in this area. Does very good work and if you want your vehicle repaired right by someone who's going to take the time to really diagnose and figure out the problem and fix correctly and the way it should be this is the place to go. He's reasonable on price and you're going to get good quality work. I highly recommend Hinderman repair!

Can't say enough great things about this place. I got a flat tire on a roadtrip and Keith stayed…read morepast his business hours to help me out. Very personable and honest as well. Would highly recommend!

The service is top notch. Their work is excellent. Very, very impressed! I recommend them hands…read moredown. We need more business ethics like theirs.

They cut corners on the repairs in 2015 to my 2013 Impala. My car was in perfect condition until a…read moretree limb fell on the roof right behind the sunroof after a really bad storm in May/June 2015. They left metal shavings every where that caused rust on the door hinges and caused issues with the windows rolling up and down, they didn't install the front windshield correctly and now there is a whistle, sliced the weather stripping on rear quarter glass and didn't admit to it, the roof molding pieces weren't installed in the right spot, there is a vibration from the sun roof cover, after repair there is a rattle in the rear end (same thing happened after taking my previous car there). After taking my husbands truck for repair after hail damage, they didn't realign the hood correctly. When all these issues and problems were brought to their attention, they refused to correct them and were very dismissive.

It's not often that you ask a mechanic to check your brakes and they tell you that you're good for…read moreanother 10,000 miles. But it shappened here twice for me. Honesty earns my business, and my review.

If you actually want your car fixed and want to be listened to, take it to Louisburg Garage. After…read morea very frustrating experience elsewhere, this shop was a complete turnaround in every possible way. From the first conversation, they took the time to listen to the full history of the vehicle instead of brushing it off or rushing to conclusions. I explained what had happened during a recent dealership visit, including the sudden appearance of multiple fault codes and the fact that a PCM software update had been identified but not performed. They were easy to talk to, cooperative, and genuinely engaged in understanding the situation. Shout out to Kevin, who was especially great to work with. He actually listened, explained what they were seeing, and treated my concerns seriously instead of dismissing them. That alone made a huge difference after everything I had dealt with previously. What stood out immediately was their transparency. They openly said they did not understand why the PCM update would not have been done while the vehicle was already connected for diagnostics, which was incredibly validating. They were also able to get me in the same day, which I did not expect. Throughout the process, I received multiple text updates that included images of scan data and clear proof of what was being checked and updated. That level of communication and documentation made it obvious they care about doing things the right way. No attitude, no defensiveness, and no pressure. Just clear explanations, cooperation, and professionalism. After dealing with poor communication and rushed explanations elsewhere, the contrast was night and day. Louisburg Garage treated me like a person, not a number, and I would absolutely recommend them to anyone who wants honest diagnostics and real communication.

The level of honesty is absolutely astounding!!!! First time going and having breaks and oil done…read moreon my truck. Slaats is my future go-to for my truck!! Thank you Don!!

Had 3 oil changes so far . Needed a new muffler and painted new muffler with anti-rust Always lists…read moregrade of oil and parts . Never had a shop do that before . Top notch work . A1A1A1