quick to get an appointment, which I appreciate. There is a severe lack of communication , when I…read morescheduled an oil change, and requested someone to take a look at my tail light, the man on the phone said , yes we can do that. Brought my truck in yesterday, oil change was fast, I mentioned did u take a look at the tail light? the man at desk said, you didn't say that. Are you telling me I that I am lying? The BIG problem is when scheduling you don't ask my name, number, or what I drive. Do you write ANYTHING down? maybe if you did, you would remeber specific requests. Very disgusted with service, Is it because I am a female? I ask a question, I get a blank stare, or a one word answer. Thanks a lot guys.. going somewhere else next time...

I have used Shawn's services for many years now. He never lets us down. He has saved us money in…read moremany instances and goes out of his way to do the job or answer any questions. His employees are very diligent and helpful as well. I've suggested Procare to many people who all seem happy with their work and pricing.

Matt is an absolute angel!!…read more The steep pitch of the Ichiban exit (yes I was driving at a normal speed and yes others have had the same trouble! - but no, the restaurant hasn't fixed it ) caused my car to bottom out and knocked my bumper RIGHT OFF!! We heard a bang and a scrape so immediately pulled over in to the first parking lot, which happened to be Vaughn's Automotive. We called the 24 hour emergency number and Matt came right over to help us! He patched us back together so we could safely drive until we can get a more full repair. He was competent, he was kind, he was helpful, and he was funny ... he took a bad situation and made it as good as we could've hoped for. This is a great and honest and kind man! You can feel confident about placing your trust in him! I drove from Rockford to visit my daughter and thanks to Matt, we still made it to line dancing!!

I was stranded at home with my 2004 BMW parked on the street across town since it stopped running…read moresmoothly. I thought I may have needed to have the engine replaced for thousands of dollars. Matt, the owner, picked me up at home, took me to the car, ran the codes, and figured out the issue was a loose air intake duct. He tightened that and my car was good to go! If I had gone to anyone else, like a BMW dealership, I'm sure they would have taken advantage and overcharged me for a simple fix. I'll be having all my cars worked on at Vaughn's. He's earned a lifetime customer. Best experience I've ever had with a mechanic... Honest and dependable! That's what you want in a mechanic shop and that's exactly what Matt and Vaughn's delivers!

Wow!! What a team you have over there. I drove all the way from Cedar Rapids and you earned a buyer…read morefor life!! Thankyou Thankyou Lukas think about management. You deserve it

I had a great experience with my purchase of a Kia Niro a week ago. My experience with CJ and…read moreeveryone else on the team was very positive. I had thought the technology might be overwhelming, but CJ did a great job explaining it in a way I could understand and did all of the initial set-up for me. He accompanied me on two separate test drives with absolutely no pressure to buy.This was the best car buying experience I've ever had!

I find the service department relies too much on technology to communicate. I receive 3 texts…read morestating first I need over $1000 in repairs. Next text there are supposedly another $3000 repairs. I called for explanation of 3 fuel charges that were the same price and no description. I never received an explanation from Gil or anyone else. I picked up there are 3 or 4 people, again they take my payment no explanation, In this situation, I would hope a Service Manager would explain the repairs and the options. I recently called to get my Tiguan appraised to see if the value justified the repairs or need investigate buying a new car. The Service Manager said I could make an appointment online or he would make the appointment. I ended the call. Do I want to work with a dealership that is clueless as McGrath? As a Sales Person, I would approach this entire Customer Experience differently. I am deciding if it is easier to go to another Volkswagen Dealer that respects me as a customer.

I had the opportunity to work with Ryan and George when unexpectedly having to purchase a new car…read more They both made this an easy process. There was a little hiccup although Ryan quickly resolved and even had a driver send a car from Marion to Dubuque for me! Ryan provided information and stayed true to his word - which is refreshing! The only real problem I had was Clay (finance) really pushed an extended warranty. My father and I had said no multiple times. He even brought in another person to try and sell the warranty. I understand trying to sell you something, although this was a little too pushy!! Even with that, I would definitely recommend anyone buying a car to see Ryan and George at McGrath! Overall, great experience!

Buyer RELAX!!!! Randy is an outstanding gent who will treat you right. It's unfortunate what…read morehappens, sometimes, when things go wrong and I don't blame Mr. Onestar if that's what happened, but that's his side of it. My experience in purchasing my first "new" car couldn't have gone more smoothly. It's been several weeks and a very long road trip since then and we're thrilled. Based on the many reviews I read on Google before I made the trek to Dubuque from Coralville, those five-star reviews were as good as gold. 'Couldn't be happier. I will stand by my firm recommendation to go see Randy anytime.

BUYER BEWARE! I found a car on Craigslist under the "cars & trucks - by owner" category. Gave the…read moreperson a call and set up a time to view the car. He told me he lived across from Road Ranger in Dubuque. My girlfriend and I got there and realized the car was actually for sale at this dealership. Overall the car, a 2002 Mitsubishi Galant, looked good. We took it for a test drive and it seemed like the transmission was shifting very hard. We got back to the dealership and I told Randy overall we liked the car but we were in the process of moving 1000 miles away so I would feel way more comfortable if he would let us take the car to get a used car inspection. He tried getting me to take it to "his" guy down the street, but I said no that I wanted to take it to the Mitsubishi dealership in town. He eventually said that was OK and I said I would be back closer to the appointment time. Well about an hour before the appointment Randy called me and said after thinking about it for a while he didn't feel "comfortable" with me taking it to the factory dealership. He spouted off something about a bad experience with getting keys made or something. He then tried getting me to take it to "his" guy. I said no I refuse to take it there that I need to take it to a place that I decide on. Well he flat out said no and that was that. If I were you I would avoid Randy's Auto Plaza at all costs. If he believed in the vehicles he sold he would let you take the car anywhere for a used car inspection.

I took my truck in to Westside auto to get some to gnostics and they've been over backwards getting…read moremy truck back to me and showed me exactly what I needed how much it was gonna be and they're very reasonable so if you're looking for a good mechanics or are you looking for a good mechanics you can't go wrong with Westside auto

From Amy at the desk (Who knows more about cars than most mechanics) to John and the rest of his…read morecrew, these folks are fantastic! They always take great care of my vehicle needs, and never take advantage of me. Definitely recommend them to anyone needing service, tires, batteries, etc.

Keith and Diane in the service department are incredible! They are truly the first people I've…read moreencountered in a long time who understand what exceptional customer service is all about. They make you feel heard, understood, and genuinely cared for and, most importantly, they are committed to finding and fixing the problem. I'm so impressed with their professionalism, kindness, and dedication. You've definitely earned a new loyal customer! Thank you, Keith and Diane, for making such a positive difference!

I highly recommend McGrath Chevrolet! From the first inquiry, until we drove our new car off the…read morelot Kyle was absolutely amazing. He helped us find the perfect vehicle that was not only the style we were looking for, but had all of the features on our wish list and most importantly fit our budget. Everyone we worked with in addition to Kyle was so kind and helpful (Tyler, Michelle and Dave). They all took the time to answer any questions my husband and I had, even offering extra useful information. They talked to us like friends, never being pushy or acting like we were just a numer buying a vehicle. We walked away with not only the perfect vehicle for us but a piece of mind knowing we made the right decision. If you're looking for a great vehicle, at great prices and unbeatable staff, McGrath Chevrolet is the place to go!!

Honestly, this is the best mechanic shop I've ever dealt with. I brought my vehicle in by…read moreappointment to get my transmission fluid serviced. Everyone I interacted with was pleasantly kind and helpful, and the waiting lobby was comfortable and clean. They send you a free inspection of your vehicle over text with pictures while they are working on it, then come and talk to you personally and answer any questions. I highly recommend this place!

It's been a few years but I am still fuming about when I brought in my Hyundai Elantra for a minor…read moreproblem. I bought the car from a family who lived next door to a good friend of mine. All three parties dealt with this. All are trustworthy and told me it needed a minor repair like a muffler. Big A Auto told me the entire under area of car had been messed up from someone who didn't know what they were doing. He said it'd be $2,000 to fix it. At the time I thought maybe the college driver had let someone work on it so I paid it. My mistake as I didn't take time to think it thru. I know the folks I bought it from were honest and long time friends. Big A lied. They showed me of a fuzzy gray video t was supposed to be the problem area but of course it meant nothing to me and was just part of the deception. I will never go back to Big A again. Since I am an older woman needing the service I think they felt they could lie to me about the car.