Service not friendly or flexible. We needed about 20 pieces but not an entire pallet. She wouldn't budge and again first impressions were off putting read more

I certainly read the customer reviews online before I ordered from Loukonen Bros. I called their office a couple of times for information and pricing and both of my interactions with the staff were pleasant, helpful and extremely professional. I was exceedingly happy with the buying experience, the price and the delivery fee. The drive called me with the deliver window on the day of deliver. He confirmed the drop location for the pallets (2 tons each) and left with zero trace of a large truck and forklift. I would absolutely recommend Loukonen Bros to anyone. read more

As with other commentators, I can attest to the absolute horrific attitude of the two women working here. When I arrived, I explained what I was looking for. One of the blondes "Karen's" working in the office half-heartedly waved at a pile of stone and said "you might find something over there". After a while of filtering through the stone and selecting a few I liked, one of the guy workers came over to help me and take my order to load. The same middle-aged blonde woman literally told the worker helping me to stop helping me and load a commercial contractor who just arrived. "If he's not done we don't have time for him." -- her words verbatim. The guy helping me came back, ignoring her for a bit, and finished taking my order. She yelled at him for doing so. I finally got loaded after the commercial contractor who arrived well after me. My project is far from complete. I'll never go here again. It's not as if flagstone is a unique product. All three stone companies in Lyons get their stone from the same local quarry. The single distinctive setting these businesses apart is their customer service. Zero stars. read more

I had a terrible experience with Loukonen Bros. I found a piece of Colorado Buff for my hearth and gave them my measurements for the four pieces I needed. When they gave me a price of around $250, I was pleasantly surprised and specifically asked them if that covered everything except the install, which my handyman was going to do. They said yes, that covered everything, but when I picked up the pieces, the total was over $500, and the three side pieces were all too high, which they refused to fix, so I had to buy a special $100 blade for my handyman's saw so he could cut them to the correct height. Also the front snap cut edge had an unattractive jut, which they said they could not fix. I hired a stone mason to try to even it up, and part of the underside broke away, so I had to give away the four pieces. I went to Tribble and had a fantastic experience with Josh from start to finish. I found a beautiful piece of New Mexico Buff and the total price was about $260. Josh is patient and respectful of a client's needs and preferences. read more

I have endured the marginal customer service (ranging from unfriendly to downright demeaning) for many years in order to keep my business with a local, long-established family. Yesterday, the blonde woman pushed me waaay too far. Just plain nasty. Other locals in the stone business expressed concern about her well being. One said "she's chased off every good customer they've ever had". Well, I guess I am now on that list. Bummer. There are plenty of other stoneyards within, er, a stone's throw. No need to subject yourself to the distasteful experience here. read more

I ordered 21 snap-cut stones from them. Order was promptly prepared. When I picked up the shrink-wrapped stones on a pallet, I counted the number of stones and it agreed with the number I had ordered. I couldn't tell the exact size of each stone in the shrink-wrapped bundle, but assumed such a small order would have the correct sizes. After driving 5 hours back home I unwrapped the bundle and found that 7 of the 21 stones were the wrong size. Called Loukonen to advise them of their mistake. Talked with Cynthia, who refused to believe me, insisted that I made a mistake, and was very rude. Emailed to them photos of the stones, which clearly showed the 7 wrong-sized stones. Never got a reply. Avoid this company because 1/3 of the stones in my small order were the wrong size, and because of the very rude response by them. Obviously they don't care about customer service or customer satisfaction. Look elsewhere for your flagstone. read more

We price shopped and found that Loukonen Bros was the best priced stone company around. Once we got there we were pleasantly surprised at how nice the employees were. They have a great selection and let us pick our favorite specific stone palettes of rocks. We wished someone would have walked the grounds with us to help us decipher one type of stone from the next, but they did give us a map to help with that. The employees were helpful in recommending the best products and tools for the job. They even helped us calculate how much stone and crusher rock we'd need. The inexpensive delivery went off without a hitch. We love our new patio and path! read more

A friend told me they had a good selection, so I drove up from Denver on a Sunday, only to discover that they are closed on Sundays. While I would expect a place like this to be open on Sundays, I guess it was my fault for not checking beforehand. Oh well, a waste of two hours. The sign said they were open Saturdays 8-1, which I verified on their website. So the following Saturday, 9/22/12, I drove all the way back up to Lyons, and arrived at noon only to discover the gate closed. There were some employees milling about inside, with what appeared to be friends or family, looking at stone. I tried in vain for 10 minutes to get their attention, but they intentionally avoided lookoing my way. I called the phone number, which rang on exterior speakers in the yard, so they all looked my way, this time acknowledging me but simply shaking their heads as if to say "not open." I shrugged, and after 10 more minutes of staring at them, they finally realized I wasn't going away, so some employee reluctantly walked over to me and told me they were closed. I pointed out the hours on the sign that we both were standing next to, and he said, "oh yeah, we haven't been open on Saturdays for a couple weeks now," with a smirk that said there was nothing he was going to do to help me. I explained that I had driven up there twice from Denver, this time within posted hours of operation, that I only needed a few pieces of flagstone, that he was there obviously helping other customers, and asked if I could please just make a quick purchase. He simply said no, smirking again as if I was asking for a handout or something. These guys apparently don't need my busniess, and don't care whatsoever about customer service. Perhaps they have enough big jobs in the area that they don't need to bother with the average customer. I would not recommend wasting your time with them. I'll never go back, that's for sure. read more