My 96 year old mother was there for rehab of a broken hip repaired by hip replacement. She also…read morehas macular degeneration and is nearly blind. My sisters did visit her twice a day and noticed she was getting dehydrated. The water was out of her sight and out of reach two days in a row despite us advising that she can't reach it. Also she stopped passing urine and nobody noticed. She ended back at the ER and we took her home from there

My sister has been on various PIC line administered medications to attempt to kill MRSA. She was…read moreadmitted by Kaiser in Fontana. Her right leg below the knee and the remaining great toe were removed. She was having hallucinations, incredible confusion, and somewhat combative responses. Over the past 12 months, she has had a PIC line 6 times, obviously not killing the MRSA, hence the amputations. She continued to get worse the longer she was on this latest round. So, Kaiser does a CT that says mile Alzheimer's, short term memory loss, but puts her on a med to treat schizophrenia, never notifying any family members, or did they just tell my psycho sister with short term memory loss. Like we are talking 42 phone calls, counted them, asking where she was how did she get there and why? 42 in 3 hours, but Kaiser ditches her, after only 2 rounds of physical therapy. We were told that she can't live alone again. She gets transferred to the Apple Valler Acute Care Center. They ask me if she had any mental issues. I said OCD and Bi-Polar. They ask about the schizophrenia. Mom & I were shocked & said never. I asked why. She said well the other evening, she saw puppies coming out of the walls. Last night, she was asking them why they couldn't see the blood running down the walls, and BHO & FJB gave her a bath, she said it was nothing sexual, but she knew it really happened. I was in shock, went in to see her and she went entirely ballistic. Like Linda Blair in the Exorcist, head spinning & green stuff coming out. She was vile. We had to leave as she kept trying to stand up. It is important to note, that She has not walked 26 days. The "Care Center" gave her 4 sessions of PT. All she can do is get to a standing position from the bed with a walker. She cannot even pivot, much less do a safe transfer. They have made her use a bed pan because she falls. I went home that night and Googled the antibiotic Vancomycin induced psychosis. It states that it can rarely cause neurotoxic effects including hallucinations, confusion and acute psychosis. Most commonly occurring in patients in kidney failure, where she is at stage 3. I called and asked them not to give her anymore, call the doctor. Mind you, they are contracted with Kaiser and have a Kaiser doctor assigned to them. They tell me they can't do this, the only way is to transfer her to St. Mary's in Apple Valley and they would transfer her to Kaiser in Fontana. Mom gets there and they have checked her into the ER. They take her back and do bloodwork, their diagnosis is that she had mild short term memory loss & get with her primary care doctor, and arranged for transport. I was flying up the Cajon Pass when I get a call from AMR. They were dispatching a transport call from St. Mary's to her home. Kaiser is supposed to provide a wheelchair & walker and take care of safety features. She is a retired 37-year Kaiser employee. She has nothing. The plan was to drop, literally drop her off at her home. I refuse the transfer & doing 85-90 mph, I fly into the ER after enough security checks I thought a body cavity check was needed. I had called Apple Valley Acute "Care Center" and ask if they have a transfer order. She innocently answered, "well, I do have a note not to accept her back at all tonight and tomorrow morning, I don't know why." I wonder why Kaiser and the "Care Center" don't want her, she's acting psychotic. Why the HELL do they not consider the source, when I ask them to please contact a doctor, she is having a rare but ENTIRELY possible psychotic reaction to her antibiotics... St. Mary's said she was safe to be released. Did I mention she has no prosthetic leg. She just had the stitches removed. Apparently, when they were told that we refused to accept her at home due to that not being a safe transfer. We asked for her to be sent to Kaiser. The "Care Center" apparently were forced to take her back. Heck, they sent everything she had with her and had checked her out. They had no intention of taking her back. I called the "Care CENTER" this morning. All of the staff were in a meeting, but they would call me back. I had an appointment I had to go to, so I said ok. After 4 hours... I thought maybe they would have been setting up things with Kaiser, etc. I call, nope, can't even get with anyone in upper management. I have taken the information to contact the state board. I will file this with Kaiser I will put this on Facebook, I will post this everywhere I can. This entire system is failing so badly.

Green Valley staff place fraudulent admission claims and are quick to brush the costs off onto the…read morefamily to pick up when Medicare finds the claim was not validated. Green Valley also have no reservations with leaving your loved one while transitioning with no care. Green Valley is very unprofessional with no compassion.

Fantastic service. They meet expectations. Very attentive to their patients. Quick to respond.read more

They are very disrespectful to the patients. They sound very annoyed talking to the relatives of…read morethe patient. They are overly terrible. They left my grandmother slumped to the side since noon on 5/23/26. Me and my family had to help her because they wouldn't do anything about it.

From start to finish my mom was dischargued from St Mary(horrible hospital in High Desert) for one…read moremy mom blood pressure was not able to read it just said "high" second her sugar was 516 they stated they gave her insulin and her sugar was always high. I take care of my mom at home her sugar is NEVER OVER 200 which still isn't good but never that high. I left and later called they said her sugar was 500 like that's "normal" so I called and asked for the head nurse in charge and what they told me was "her sugar is normal for her " like I don't know my own mother or she don't live with me. I called 911 and the paramedics came the nurses told them I could not come in and the paramedics stated I was with them and she will come and check on her mother while they were here the paramedics asked for my moms chart and the nurse left the room saying she doesn't have one also my mom wears diapers she diaper was ALWAYS SOAKING WET which we caused her to have a UTi and the never treated it which turned into another issue to wear she has to be hospitalized

They tried to discontinue my blood pressure medication and my cholesterol medication for no reason…read moreand they would have caused great damage me even life threatening damage. They are supposed to give me showers three times a week, Mon, Wed and Friday. They do not show up and they refuse to return multiple phone calls. I am very disappointed, frustrated with Calstro. I don't trust them. Nothing would please me more than to come back to this site to reverse my review and leave a positive one saying that all of my issues have been resolved. I finally talked to someone at Calstro. They were very nice. The woman that I spoke to is a supervisor and she promised that I would get a shower tomorrow and gave me her phone number. I believe her and I am pleased with how things are finally going. I still have a issue with my medication but I am going to try to move them to 4 stars

I have never encountered a medical team so very caring and compassionate towards others until my…read moreobservations of Calstro Hospice's interactions of many patients with various levels of medical needs. From the initial encounter throughout the entire journey, this team offers such cohesive and seamless care plans accompanied by rapid response all hours of the day or night. I am thankful to have found them and consider this organization a blessing for those in need of their comprehensive services.

My father was placed on Hospice 6 months ago. The field nursing staff and social workers: Sharon,…read moreHeather, Laurel and Elle are outstanding. Their care, professionalism, knowledge and empathy is second to none. Unfortunately, their office staff--Jennifer and Carissa are the opposite. Jennifer speaks and sounds like she's had 4 too many Red Bulls, shares personal information on her life that has nothing to do with the topic or situation at hand; Carissa is wildy rude, lacks empathy and speaks in facts that are not facts at all, but short-sided opinions. Dad was admitted to the VA Loma Linda for a non-hospice issue (concussion) from the emergency room. It hasn't been 24 hrs and he's being discharged from the VA. Jennifer and Carissa called me this afternoon to cancel his Hospice service though I was working with their social worker on placement for the following day in a nursing home that they set up to continue hospice care. Less than 48 hrs in the hospital (and they weren't scheduled to see my Dad until Friday,) they cancelled my Dad's hospice. The reasoning, "because we can't see him." They aren't scheduled until Friday and we have discharge paperwork to go to a place they chose on Thursday. There have been many other incidences with the office staff (Jenn and Carissa) that have caused me to leave such a poor review, but this was the icing on the cake. I'll be reporting to the VA case manager and hopefully other veterans will know to NOT choose Gentiva if given the option of another Hospice company. If you're stuck with them, document, record and be ready for the disorganized and horrible office staff all while dealing with the death of a loved one. Sharon and Heather-- you both deserve a raise. Your skillset, knowledge and passion is the only reason we stayed with Gentiva so long.

All nurses who have used this service all state he is at the top of the line managed multiple…read morepatients and hospice agencies.

Chose this place because it is close to home & I can could visit mom e very day. She spent 6…read moreweeks. Nice remodel on the lobby. Was on the summer so apparently the AC needed work because it went out. They did bring in swamp coolers which helped. However they discharged her with a toenail fungus. CNA kept mom in diapers for their convenience since there are so few of them & one told me she hated working there & was looking for a different line of work. The nurses are outstanding as are the physical therapists. And mom liked the post money bingo. CNA's look and act overworked.

Apple Valley Post Acute Center is a above the standards I was expecting based on the other reviews…read more My Mom is in her final stages of COPD, and was transferred out of desert valley hospital to here. She had refused a skilled nursing facility for the past 4 hospital visits. I cannot express the frustration with her in general. Coming here for her was a big step. The center is clean, girls are attentive if you ask for things, and there are three square meals served. My Mom enjoys the food, but I wouldn't call it gourmet. So far my she's been here two nights and they do vitals/breathing treatments. She hasn't seen a PT person to help with strengthening yet (I think he stopped in when she was in the restroom and didn't return) and the doctor has 72 hours to follow up from discharge of the hospital. Yes her neighbor has a loud TV, it bothers my Mom. Yes, she doesn't think to ask for things she needs, yes you have to be proactive as a "relative". Half these people here have hearing issues. What else would you expect? I know my grandparents TV is loud AF. This isn't the ritz, and it's above average for what I was expecting. For visitors you can stop by Target and the million other stores near by to get your needs. I got my Mom some over the eat head phones to watch her movies while the neighbor blares her TV.

I would like to share about the great care that I received from Savannah Best Care. Vera Davilla…read morewas the first person who helped me. She made me feel so comfortable and dropped what she was doing to give me the best bedside bath! She washed my hair as well. I never felt uncomfortable or embarrassed. The whole staff there made me feel so comfortable. I have to compliment all of the staff even the cooks. My therapist as well made me feel important. It was like I was helped by family and friends. It was the best care and I could go on and on about my three weeks with them. THANK YOU to All the staff at Savannah Best Care Congregation!!!

My mom is there now, she says it is so very nice, great people and food, just perfectly…read morecomfortable. She will write a review when she gets out.