Technician showed up when promised completed the job. Reattached my registration back to my…read morewindshield and my oil change reminder sticker. Kept me updated during the whole process.

My daughter had a windshield replacement performed at the Safelite located at 1902 Ft Worth…read moreHighway, Weatherford, Texas on April 20th (Inv 03733-17827). * She was directed by Allstate to Safelite. Safelite Staff said they could not come to her as originally planned because their calibration machine was not working. She was instructed to drop the car off and they required the car to have approximately 3/4 tank of fuel so the vehicle could be driven for calibration. * After pickup the vehicle interior was left dirty and rubber debris from work done and remained inside the car. * The windshield sealing/trim does not match the original factory appearance and appears improperly installed. * Within 24 hours of pickup the new windshield cracked. The crack appeared out of nowhere on the far right edge of the glass where it meets the car frame. When she returned to the same Safelite location, an employee* claimed the crack was caused by a rock strike; however, I have video footage showing the moment the crack appeared with no rock strike or chip visible beforehand. * *The first two employees who looked at the crack did not mention a "rock strike" and then a third staff member came out to inspect the window and used a flat-headscrewdriver on the windshield area in front of her, then claimed "a rock hit it". * I consider this poor workmanship and unacceptable customer service, and I request an immediate investigation and corrective action. I will be escalating this complaint to the Better Business Bureau, my state consumer protection office, and Allstate. I am highly dissatisfied, particularly after reading reviews from others here on Yelp.

Great service, came right to the house and handled the whole replacement in about an hour.read more

From the owner: diamond auto glass offers: windshield installation, windshield repair, mobile windshield…read moreinstallation, auto glass replacement, auto glass repair, car window repair, mobile auto glass repair, auto glass repair, auto glass services, car glass replacement, vehicle glass repair, windshield restoration.

Update (2/18/26). They came out and replaced my windshield today. The District Manager did refund…read moresome of my money. However, I don't think I will recommend or use them again, because of the 3 month long extremely frustrating experience. If you do decide to use them for windshield repair, I strongly recommend the instant you hear the phrase "back ordered" either get your money back on go elsewhere, or at where they ordered it from and call and confirm for yourself that they ordered the correct windshield. Also, take your car in versus trusting them to come to you.

Took my company car into the Carrollton location. Eli was my tech and he explained everything step…read moreby step to get the chip in the windshield repaired. The entire visit was less than 40 minutes and I am very happy with the outcome. Will be a return customer!

This review is specifically for mobile installer, Jose, who came by my workplace to replace my…read morefront windshield. The scheduled time window for arrival was 12n to 5pm, however, Jose did not arrive until 6:40pm, which was okay for me since I had planned to work late anyway. To Jose's credit, he did keep me informed on his ETA a couple of times during the day. My job was his last of the day, following 5 or 6 prior appointments which I think is too many for a mobile installer to do in this 100 degree weather! (Again, this review is for Jose and not so much the Safelite schedulers who should have taken into consideration the summer heat for their mobile technicians.....pretty tough to work outdoors in the blistering sun/heat installing vehicle windows which could take 2 to 3 hours each!) Jose is extremely courteous and does an excellent job explaining the work to be done. Hardworking and professional, he got the job done in about 2 hours -- the new window installation looks great with the seals all done correctly. There was an issue with recalibrating the camera/safety system, but it was due to limited daylight as it was getting dark as well as the mobile calibration equipment being new technology. Jose helped to secure an appointment onsite for the next day, which I went to ..... I was in and out in about 40 minutes with my vehicle safety system restored. It now works as it should, giving me peace of mind on the road. Jose is a great mobile tech with a wonderful work ethic and disposition - I would not hesitate to use him again in the future!

About 8 years ago, son let the top down on the convertible with the splitter down. Shattered the…read morerear glass. The jingle.. "Safelite repair, Safelite replace." Great ad spot. Called them. They came to my home, replaced the glass. Fast forward to now, the glass is leaking. I do not expect a free warranty repair, but I do hope they can repair the work they did that failed in so little time. Drove to this shop. Person at the counter must be sales, because she tells me they can't repair it, only replace because the glue might not whatever. Um, remove glass, clean window sill, remove all old glue, reapply your best stuff today. Nope, with tax, over a hair under $800. I asked her to ask a tech to look at it. No one would. Told me I can go try a "Mom and Pop" shop." I had an awesome mom and pop, so I will. Drove about 2 miles to Autoglass Xperts. Not only could they repair it, explaining they could strip all the old adhesive, and reglue it, for a hair over $200, or replace it for $519 all in. Both of their options together still cheaper than Safelite, and the honesty that yes, it could be repaired. So what I paid for with Safelite, was the jingle, the snazzy commercial they couldn't even stand behind. You say the word "REPAIR", first in your ad. You couldn't even repair work you did and goofed. Your adhesive failed, yet you couldn't take the time to have a tech walk out to my car, in your parking lot to look and see, just had the person up front push for a sale of a new glass, then tell me take it or go to mom and pop. Mom and pop didn't have a lie of a jingle, and the money they saved me didn't jingle either, it folded to the tune of $300 over your price to replace. Now my glass is replaced, I saved a few hundred because you sent me elsewhere, rather than stand by your commercial, and repair the glass you installed. Save your money people. Autoglass Xperts are as mom and pop. They aren't charging you for ads they don't honor. They are charging you for glass and labor only. No bells, no lies, no catchy commercials. Have great lives in this gorgeous rainy day. If that rain is leaking into your car, don't bother with Safelite. Trust other ratings here.

After another Safelite technician (mobile service from a different location) was unable to…read morerecalibrate my camera/safety system post window installation in my 2020 Honda CR-V, the Safelite location at NRH happily welcomed and assisted me with the recalibration. Gary, the tech at NRH Safelite, was very friendly and was able to take on the recalibration process for my vehicle and finished in about 30 minutes. My CR-V safety system has been restored and works as it should, giving me peace of mind on the road. Gary is professional and knows his stuff. If I have another vehicle in need of glass repair or replacement, I will be bringing it to Safelite in NRH!

We traveled from Houston to north Dallas and a large rock shattered our windshield. We needed it…read morefixed to drive home. We went by the store front location. One of the techs was rude at first to his. Like we were bothering him. He was annoyed. We entered the lobby and waited and the manager, Brian Worley, came to assist. He was incredibly professional and helpful and polite and reassuring. I was relieved bc when we first arrived, the tech wasn't like this. The next day, a tech Brandon came to our hotel and replaced our windshield. I was impressed with how confident he was. He fixed the windshield in a timely manner and we were safe and drove back to Houston. Thank you Mr Worley and Brandon.

Absolutely wonderful, They made this process so easy & in a…read moretimely manner. When we picked up my 2024 Lincoln Navigator it was as if we were driving it off Brand New. Mike & Jill Hall

My compliments to Marie, who handles call inquiries. Clear communicator, detail oriented, and very…read moreknowledgeable on different windshield specs for varying vehicle model trims'.

i am extremely picky when it comes to my things. went to…read moreanother company to get a "quote" for my window. the man told me a grand? i'm not obviously experienced with cars. but, with them, i was instantly impressed. a lovely WOMAN OWNS this company & her wonderful husband installed the window. found them on google, requested a quote (wasn't messaging a computer. the actual owner.), got my quote, sent the address and they arrived THAT WEEK. first photo was taken at 9:20am & at 10:04am my window was done. there was no extra charge for anything. i try to mostly support local / family owned & im SO glad i did. thank you guys so much. it feels like a new car.

Great service! I had rock the size of a tennis ball almost, hit my wind shield on the high way…read morethanks to an 18 wheeler. Compass got me in and out the same day! The guys were so knowledgeable and friendly! They offer so much more than just glass repair or replacement! I'm getting a full detail next week and tires! I highly suggest Compass! It's a one stop shop! 10 out of 10 highly recommend! oh and when I compared price to safelite they were $200 cheaper!

From the owner: Broken glass? We’ll fix it fast! A windshield forms part of the structural integrity of a…read morevehicle and can prevent the roof collapsing in the event of a rollover. It also is essential for correct operation of the airbag system. Compass aims to be very competitive on price. That when combined with our ‘Best in the industry’ guarantees make Compass the best value when looking to replace your windshield. We can come to you! We work around your busy schedules. If you are paying through insurance, we can handle all claim processing and paperwork for you, making it a painless process.