The service was excellent at Bob's Discount Furniture store, at 405 Crossroads Blvd, in Cary…read more Adrianna was my sales representative. She was cordial, professional, and patient. She met me at the door and directed me to some pretty awesome pieces of furniture, in which I purchased. Thank you Adrianna, I will see you soon for my next purchase!!!

On a whim decided to stop in to see what's new in the furniture world. The staff were friendly but…read morenot saley. They introduced themselves, asked if you needed any help, explained the store layout and let you be in your way. Thank you! The store is pretty spacious and layout in a way you don't feel overwhelmed. There are a lot of things to choose from for the home. I loved their selection of rugs! Now, the surprise? They have a little kitchen area where you can enjoy a cookie, ice cream, or coffee if you like. Nice touch to the shopping experience. From what we saw, things were priced pretty well and looked to be of good quality. We will keep this in mind when we want to redo our next space.

Ahhhh. Again one of those stores where you are definitely walking out with something cute…read more This place may be simulation overload but I love it. Especially the kitchen ware. I know most everything is bought on Amazon but honestly, there's nothing like feeling an item and touching it to make a judgement on its quality, and you get that here. Pillows, kitchenware, snacks, decor, wrapping paper, pet items, bathroom items, paintings, you name it, they have it. I especially love the furniture here because you never know what you didn't need. Ha! With furniture they even partner up with a service that helps you move/deliver the item which is so helpful in case you've bought a huge rug or something impossible to transport in your car. Lovely place, staff are great. But don't go in here if you're on a strict budget! But also, on the same note, yolo! :)

I picked up a Eucalyptus arrangement. The wrapping was ripped and the branches were hanging out,…read moresome in the arrangement, some out. I asked the cashier for a mark down. She asked why. I thought it was evident. With broken open wrapping, and an arrangement that had to be 'held' together it wasnt at the same quality nor smell retention as one that was still wrapped properly. She asked Taylor the manager. Taylor with MUCH attidude asked why. I mentioned the wrapping. She did not acknowledge me, complained to the cashier that was not a reason to mark anything down 'for the wrapper' and she was not approving a mark down. Then, she proceeded to talk out loud and mock the request to her customer. No would of been sufficient. Being mocked twice by a manager? Unprofessional and HORRIBLE customer service. Taylor needs customer service training and I will avoid your store and shop Wayfair. Way more customer friendly. They atleast try to be respectful. She was intentionally RUDE. Do better Homegoods.

UPDATE: Finally was able to catch this hidden gem of a store open and I definitely made the right…read moredecision to hold off purchasing a new living room suit until I visited this store. The best decision I ever made! Manny's customer service was A+! The selections that were displayed A+! The pricing of everything in the store was A++! Manny was so helpful and made our buying experience so stress free. He worked with us on pick up and cost! You couldn't ask for better service. The store is small, and full from floor to ceiling of furniture, tables, beds, light fixture, everything for your home! You have to take time to look around and I'm sure you'll find something you need!! I'm so please with my purchase and can honestly say, I will be a customer for life. In the future, I will be calling the number on the door to check to see if he's open or perhaps at his other location so I don't make the same mistakes previously! The only downside I can see is that there is no warranty on his furniture. BUT, his inventory is Market Samples and his prices reflect that. This place is truly a hidden gem and I will be going back again!

I heard about this store and so glad I went there. Their selection and prices are great! These are…read moreMarket samples which gives me the opportunity to own High End Furniture at an affordable price. The store appears small but is packed from floor to ceiling with couches, beds, home furnishings, etc. Very well done and gave me new ideas for both interior and exterior living. The service was impeccable, friendly but not pushy- made me feel at home. I will be back and may get some furniture for my daughter as well.

The location was easy to find. The parking is plentiful. The inside was clean and well lit…read more I've been wanting to pop in since RH outlet opened. I was curious about the selections and discounts. I saw several different items that were up to 60% off. The options are a unmatched steal to own luxury decor with a discount. The furniture was unique and definitely showcased a variety of quality items. There were 0% engagements from the staff here (this wasn't a busy day) Perhaps this is the norm for discounted luxury furniture. Staff definitely saw me but didn't interact at all. No warm welcome or acknowledgement. I was invisible to staff and perhaps this is the norm.

You never really know what they have in stock so if you're looking for inspiration you need to go…read morethere regularly to check. Not as convenient if you live a ways away. Workers are nice though! If you're looking for something more specific, one of the employees said that they can write down what you're looking for and your phone number and they can be on the lookout for that item and can contact you if it comes in. That's nice that they can do that, but you're relying on them to follow-through on some unicorn pieces. Also, we were looking for four matching chairs, they had two of them and there's no guarantee we would find the other two. It wasn't a risk I wanted to take. As for the pricing- it's still pricey. It's not like you're saving a ton of money, but you're still saving some. Overall, the visit was "meh".

beautiful furniture, very good prices. customer service10/10…read more plus offers delivery and finace options.

First of all DON"T BUY FROM THIS STORE, these people are so unprofessional! They appear to be…read moreprofessional somewhat while in store but that is far from the truth. This store is a subsidary of Ashley furniture so you get the furniture without the commintment or customer service. First of all my husband and I went to the store to purchase furniture in March for our upcoiming move that would be happening in May of the same year. We were told in store when we made the purchase, which was financed by the way that everything was in place. We would however have to pay $140.00 dollars but that it could be paid all the way up to the day before delivery. We were told this by the manger and sales rep. Fast forward to weeks before the move I called in and paid the for the delivery and was told that I would hear from Maria on the day of dlivery. My husaband I took the day off to move things to the new location. Around miday I call Maria, who tells me that my order was not placed until to the 23rd of May and that they were looking in the warehouse to accomodate me because my order was not scheduled to be in to the 21st of May and it April 27th currently. i argued that this could not be possible as I made this order months in advance and was assured that there would be no delays. She told me she didn't know why this happened but that the order had jiust been placed. I recieved a part of my secctional that same day. Called back to the store to talk to manager who by the way is never available when you call. Only to be told by Miguel that no order is processed until all the moneys are paid, which is completely different from what I was told to my face at the store. Over several days and communciations with Maria I requested for the delivery to be refunded which she stated that she requested from the cooporate office. She then offered me a vacation package instead of the delivery fee. I acceped but we will reivist that in a minute. On or about May 15th I was contacted by text message from a delvery driver asking if I would be at thome to get furniture which no one called or alerted me that anything was coming that day. I got off work to get the furniture only for them to come with the wrong part of the sectional. The next I got a call from Maria not apologizing for the inconciences but telling me that I could possibly get the furntiure on Saturday if it came in. It didn't of coarse no call no show. Finally on May 20th we recieved the rest of the sectional still with no call ahead just a text message asking if we would be home to recieve it. The level of unprofessionalism displayed thru Ashley Furniture,/ Furniture World is unbeliveable, please save yourself the hassel but if you don't. Don't accept the vacation package it will cost you 300-400 and a fee to access it. SO either way this is a losing situation and they don't care about what you go through. Maria sounds fed up with the crap herself and is not professional or very appologetic. JUST SHOP SOMEWHERE ELSE unless you have to!!!! I will never buy from them or Ashley Furniture due to this situation and I think they ought to to be ashamed putting people through this kind of situation in this economy.

Two visits combined review for 12/2020 and 03/2021 both visits are related…read more My initial purchase was Dec2020 Upon arrival, I was happy to see that there weren't many cars in the parking lot. The store is clean and well-lit (bright)! The staff all greeted me and one motioned over to help. I will say I was in a rush (after visiting multiple stores). I had an exact budget I didn't want to exceed. The representative pointed to all the mattresses in my budget. I laid on all options in my budget for a few minutes. The rep provided a protector for me as I laid on each mattress meditating on my purchase decision. Lol He didn't rush me but instead asked how it felt. This was an important decision. Based on how I felt at the moment I settled on the Sleepys Doze 10" Medium Memory Foam Mattress. BIG MISTAKE! This mattress was like quicksand. I would find myself sinking into the mattress at midnight. Maybe it was the memory foam that I didn't love. I also purchased the 50 Series Adjustable Base. My adjustable provides so much comfort in tilting up in more of a sitting position, so I can be comfortable when reading, working or watching a movie. It's like a comfy couch. This base also helps provide me with a better quality of sleep across the board since I love to elevate my feet. That has helped a lot with the back pains and pressure I experience from sitting at a desk in the past. I'm so glad I made this purchase. I added a warranty to my frame. Before my 120 Night Sleep Trial was up I visited this location for a second time. In March 2021 I came back for a mattress exchange from the Sleepys Doze 10" Medium Memory Foam Mattress to the Serta iSeries Hybrid 1000 12" Medium Mattress. I was finally satisfied! The initial pick wasn't a good fit for me. I made sure I brought all my money the second time because I was going to pay what I needed for the BEST! Every night I lay down for bed it's like entering the gates of heaven. I'm just in love with this mattress. You will not be disappointed. Deliveries: Mattress Firm did not have any delays due to the Pandemic. Everything was on schedule. I was so thankful for my base, and matters while I still waited on my bedroom set from another company. Matress Firm texted me when on the way. The 1st delivery required the 2nd return the next day because they did not install everything correctly. No biggie! The leg was coming off the adjustable base and I believe it is because I asked them to move it after already installed. I think it was moved and the leg inadvertently came off. This was an easy fix I would've resolved it myself, but it was too heavy for me to move. The second delivery of my exchange was quickly delivered the following day. Both the initial and exchange met my expectations and I'm pleased with everything.

10/10 Steven was great and very accommodating. Steven was able to go through all the available…read moremattress options and go through the best available offers.

Mannn listen - I stopped by this weekend to get an idea of the cost and what we'd need to get our…read more2-year-olds bed up and rolling. Long story short, Candace at the Glenwood Ave Raleigh NC store assisted us. When we arrived, Candace was working with 2 other groups (she was the ONLY person working). She greeted us and helped us while assisting the other two groups seamlessly. Candace gave us pricing, recommendations, and bedding best practices that we hadn't even thought of. The Glenwood location is located next to Rooms 2 Go... To be blatantly honest with you all, I have a Room2Go line of credit... we only stopped by Mattress Firm to get advice on what to purchase. I was then going to take that info and purchase at Rooms 2 Go where I have an open line of credit. We left Candace after getting this valuable info and entered Rooms2Go! After being with the R2G team for about 30 minutes, my wife and I quickly came to the conclusion that we really wanted to purchase with Candace as she put pricing together that beat R2G, her service beat R2G, her knowledge was way far beyond R2G... so we quickly scooted back next door where Candace literally checked us out with what we needed in approx 15 minutes. She was AMAZING. Her customer service was beyond WORLD CLASS. Her knowledge of the Mattress Firm products and what they all do was next level. She spoke with confidence which put us at ease. Candace actually enjoys her job and you can tell it. She mentioned her passion for Mattress Firm several times. 10 STARS simply because of Candace...

I had to help my elderly aunt with an online warranty claim for a mattress purchased at this store…read more The requirements were excessive to file the claim ... far more photos than I expected. She bought a $1600 Beauty Rest mattress, box spring, and frame. After less than one year, the mattress was sagging where she slept by an inch. The company rejected the claim as being normal wear and tear. She is 91 years old and weighs 105 lbs. She thought a $1600 mattress would hold its shape as long as she needed it. She was wrong.

When it was time to get a new mattress/box spring, I decided to go here based on the good ratings…read moreand philosophy of the company. I am happy I did. Greg, the manager, is very knowledgeable and patient, and explained the features of the various models without pushing at all. He did suggest trying out a number of types just so I would become familiar with how they all felt. I appreciated that, and it ended up that the one model I figured would be best for me was actually the one I chose. I am also impressed by the warranty and continued support that comes with my purchase. Everything arrived when they said it would and the delivery team was friendly and got everything done quickly and efficiently. The mattress itself has made a big difference in my sleep quality. I would highly recommend OMF and the Glenwood Ave location.

Kind of embarrassing to wait 2 years before writing a review for excellent service. Even worse that…read moreits the excellent service experience that got me back to writing Yelp reviews as we excited covid. Back in late 2021 we finally settled on a new house. We were all exiting covid and our stuff had been in storage. We had moved back to Raleigh from out of town only to hit Covid. So our stuff had been in storage for several years. We moved in right before the holidays. As part of that we had to also get the new house ready for holiday guests. Yes it was stressful. Even worse, we found that our hand made cherry bed had been partially destroyed by the previous movers. Lucky enough a friend of a friend could recommend an outstanding wood craftsman. He came quickly and repaired the frame. That left the next issue, the mattresses had not done well in storage and needed to be replaced. And I don't need to remind you how much businesses and all of use were struggling to get back in a rhythm. So with maybe a week or a week and a half to go, i went in search of a mattress. Turns out it was an unusual size. I can't recall now. Thats what happens when you wait to long. But for YEARS while we had been in Raleigh before we left town in 2012, Original Mattress Factory had been our place for mattresses. What we all liked among other things, is that they are made here, in the store. So I messaged the corporate portal. Again, remember how much businesses were struggling to get back on their feet then. Wish i could find the email. I got an IMMEDIATE response from some executive. CEO? Can't recall. Clearly there not staffed at HQ yet. he had understood my need and called the sales rep at this store who was ready to have me come in. it had been, like, minutes. RESPECT. i raced over there and the sales rep, wish i could remember his name, was Johnny on the spot. he showed me my choices, said my unusual size was not on the floor, but they made them there and would whip it out for me. They could deliver next week! I almost propsed marriage right there. And sure enough on the day, the two guys showed up very professionally. they delivered, they even moved the old mattresses for me downstairs. The next day my long awaited nephew showed up none the wiser. What a fabulous experience. Each year since we have had holiday guests in that bed. The whole experience was an outstanding value. Attitude of good service starts at the top!