My friend and I were in a week ago and had purchased a vape and usually I get the sales person…read moreprobably doesn't even care about their customers but It really showed during this visit. After I left the store, I was in my car and a car going around the corner sideswiped me in front of the storefront. I had gone back inside and asked of they might have any footage that could help with my claim since I say we were dead in front of the cameras but after asking the sales person, they said we can't help you and the owners don't care. We even had her husband go in a few other times to follow up and he got the same response. I would tell anyone listing to go to a different smoke shop. They don't care about their customers or the people around them. This even went to the point where the owners nephew working had the same reaction. This is incredibly pathetic and baffling. Go somewhere else, this is a terrible shop with no customer service, period.

I am so disappointed with the level of service at this location. I drive out of my way to come to…read morethis location because I very much valued their prices and previously loved their vibe. On the evening of October 3rd, I was in the area to grab my elf bar. I was able to use it for the evening and most of the day yesterday. Once it died it would not hold charge. I went to the store first thing this morning and explained the situation. The chick behind the counter advised me because it's been 24 hours past she would not be able to refund or replace. I didn't even want a refund. I just wanted a product that worked correctly for the money I spent. She then made me purchase a new one. As someone who works in the credit card processing industry, it is a known fact that a consumer is able to dispute or chargeback a transaction if and when they are not satisfied with the service and/or are not receiving the product they paid for. This includes defective items. As a merchant, it is your responsibility to provide a service and product that is not defective. She argued with me abruptly and told me it was illegal which is 100% incorrect. After trying to explain it she got extremely defensive and told me to never step foot in the store again. My boyfriend and I have been coming here frequently for awhile for many items. Taking my business else where it totally fine.. but after the amount of money I have spent here, they could have done the right thing especially after selling me something defective. Replacing a 23 dollar product that was defective would have kept you a long term customer. Now you lose out on two customers and the charge from 10/3 as I did not keep the defective product and I was not provided a replacement for something I paid for with the expectation it would work properly.

Super curious while waiting for my food at sake strip mall.....Walked in and was immediately…read moregreeted by owner who was.....Sooooo nice!!! So much energy and made my first visit such a vibe even though I was only widow shopping!!! Amazing human and highly recommended simply because customer service was amazing!!

The gentleman and his advice for "Morning Focus " and the recommendation and subsequent to "Green…read moreVein" was spot on! He has a new regular. (And Dragon Blood candle was perfect. My only buys that!) Go check it out when looking, His place is clean, close,and worth it. Thank you!

After having our Xmas dinner, we had to get some cigarettes and lucky for us there was a store a…read morefew shops down. The smoke shop was very clean and organized and had good customer service. As I was looking at some of the displays another associate came from the back of the shop to help me with any questions I had. I'll definitely come back here if I need anything in the furtue.

This is my go-to smoke shop! Conveniently located right next to a Black Bear Diner and a Smith's…read more All of the employees are extremely helpful and friendly. The prices are great (so are the sales!) and the selection is fantastic, they have a wide variety of tobacco, vapes, glass pieces, and other various paraphernalia, and they are always willing to help you find what you need. It doesn't take long to become a regular, and it's always nice to be greeted by a familiar and friendly face and treated like a valued customer. I absolutely love this place and highly recommend it! PS: don't let the homeless folks who hang around in the general vicinity deter you. They all keep to themselves and are harmless, and everyone has their own struggles we know nothing about. Be nice, treat them like fellow human beings, offer them a cigarette or a couple of dollars, they'll thank you for it.

Great service , great selection . I definitely recommend and will be returning for all my vape…read moreneeds.

Aric was dope my girl had a good first time visit will come again 10/10 I wish they had a location…read morein the north side

With everything going on pandemic wise. They are really on top of it. The service here has always…read morebeen great, and I've always felt welcome here. Even with a face mask the employee I felt invited and taken care of personally. Do them a favor and wear a mask too, as the mask protects the other person more than yourself. But I felt it was a safe and sanitary environment. They are wiping down everything between customers. It is appreciated. Please have patience with them as this takes time. They have had, and will continue to have my business

My favorite shop in Vegas! Friendly staff, always have what I'm looking for in stock, and great…read morerewards system.

Nice shop I went in for a new fogger vape and they had lots of choices. Friendly staff and clean…read morestore. Fair selection of glass products. This was an easy stop and shop for an out of towner, just what I needed.

Highly recommended extremely spacious went in and found exactly what I've been looking for, also…read moregreat selection on water pipes and other smoking and vaping products.

It's a smoke shop, how great can it be? The gentleman who…read morehelped me out on 1/2/25 at 3:15pm was extremely kind. Made sure I opened my vape to make sure it worked before I left and offered to take my trash before I left. It's the little things. Thank you guys you have my business

The service is fine, they gave me a discount for signing up for the rewards program, and a discount…read morefor turning in an empty disposable vape but somehow it still came up to $30 for a geek bar! Super pricey considering I can buy a geek bar on Las Vegas blvd for $20-$27 The disposable I got also had a battery issue which I realize isn't their fault but still one of the most expensive disposables I have come across.