Robert Campbell at the true value hardware store was absolutely outstanding. Super friendly super…read moreknowledgeable went out of his way to make sure I was completely satisfied. I was blown away by the excellent customer service recommend to anyone to go to true value and shop there. The customer service is excellent.

This is my go to hardware store. My favorite place to shop in Mt. Pleasant when you walk in the…read moredoor everyone jumps to help you and everyone except Lurch is very friendly. (Lurch is very helpful).

Tractor Supply Co. (Dorchester Rd) is a great option if you're looking for a DIY dog wash,…read moreespecially during the colder months. I usually bathe my dog at home, but in the winter this is so much more convenient--and it's only $10 per bath, which is a great price. They provide pretty much everything you need: towels, shampoo, brushes, and even a waterproof apron, which makes the whole process easy and mess-free. That said, the bathing room could definitely use some updating. It would be really helpful to have a small table or shelf to set things down while bathing. Also, the door on the tub was falling off, which made things a little awkward while washing. Overall, despite a few maintenance issues, it's still affordable, convenient, and pet-friendly. If you don't want to deal with bathing your dog at home--especially in the winter--this Tractor Supply location is still a solid and practical option.

Such a nice TSC! This store is very clean and always has everything I'm looking for and staff is…read morealways friendly! I always recommend this location to everyone.

Friendly helpful staff. Nice to have a local hardware store for various odds and ends. They said…read morethey also offer home maintenance. Shop and parking lot are small, but they had everything we wanted.

I am a small company on Johns Island and I have been going here to get my fasteners and tools for a…read morefew years now. The men who work here are know their stuff and are always helpful.

1st time I've ever used this small hardware store need a for tubes of caulk Purchased it and drove…read more30 minutes away to the job site the coq was absolutely no good had chunks in it , At that point I look at The expiration date and they had sold me a product that expired in 2010

Great customer service. Maryn was so wonderful, knowledgeable and an overall pleasure to work with…read more With her help and direction I know my kitchen renovation is going to be beautiful!!! Thank you Maryn.

I judge any business or service not just on the initial product or service that I purchase, but…read morealso (or even more so) on their response to issue(s) that may occur after purchase. My concern, in this case, is with the latter. I purchased a refrigerator from Plugs, deciding to try them over a "big box" store to see if there was a benefit from doing so. I also bought their three-year warranty. The initial purchase experience was okay, with Plugs' price being about the same or slightly higher, than a comparable purchase from a "big box," taking into account all costs - basic price, delivery and warranty. I recently experienced a problem where the water dispenser was dripping; additionally, some food in the refrigerator would freeze up (I keep the refrigerator at a recommended temperature). No big deal, I thought, until I tried to utilize the warranty to get these issues addressed. I will try not to fill up this review with too much detail, but this was likely my worst experience dealing with an appliance issue in my more than 40 years as a homeowner. This was the first time that I tried to use the warranty. I was unable to get any documentation on the warranty when I first bought the refrigerator (there is just the phrase, "3 year term," on the invoice), so I called Plugs to report the problem and request service. The person with whom I spoke gave me the name of the warranty company. I called the latter and was able to get an appointment for service. However, on the scheduled service date, no one showed up. I stayed home, wasting the day. I called the appliance repair company directly several times, but no one returned my call. I followed up with another call to Plugs, spoke to someone, but no one got back to me. I then filled out a form online, and a "manager" did call me. There was another delay, and I needed to call back a few more times. The "manager" commented that dealing with the warranty company is like dealing with an insurance company (the warranty company actually seemed more like a "call center" to me), which takes time. I was then given the name of another repair company, called them, and finally had the repair completed. I give the appliance technician eventually assigned a good mark for his quality of work. Start-to-end for getting a seemingly straightforward repair completed took more than 3 1/2 weeks, with wasted hours, and needless aggravation on my part. Plugs, in their commercials, distinguish themselves from "big box" stores. I suggest that Plugs should, instead, try to learn from the big box stores, namely, that the full life cycle of an appliance purchase is what's important to customers, not just what gets delivered on Day 1.

This is regarding customer service, or lack there of. My wine fridge suddenly died and I was hoping…read moreto replace before the holidays. I called a few places wihe the model number to see who had it in stock, or could get it quickly. Plugs is local and they checked, it was in stock in a warehouse and they could get it to me within 2 weeks.... 2 weeks came and went, and no call for delivery so I called...turns out it was no longer in stock and wouldn't be available for several weeks. The clerk and I spoke several times on the day I ordered, me making sure I could get it. Larger box stores had one, but truly wanted a local spot...sadly customer service failed. Once the clerk had made availability promises, and it failed, he should have immediately called me so I could be prepared or move on to other arrangements.

We bought two rugs and it was an excellent experience all around! Service, price, delivery all…read moreexcellent!

Hard to give a review, went here and the prices seemed quite high, but they also were advertising a…read moresale off of "everything" that day, so not sure if it is one of those places that has high prices but what you ultimately pay is considerably less? Store is pretty big though, so a fair amount to wander around. Will look for other options.

I ordered solid brass pocket door hardware and they arrived about a week later. The quality and…read moredetail were great and were exactly as depicted. These are a great addition to the restoration of our 1830 early Victorian. I would definitely buy from Charleston Hardware again.

Great products and service. I ordered a replica brass knob and it was ready in 2 days. Once I saw…read moreit, I decided I wanted it aged. They aged it within another few days. They were so nice and accommodating. Great turnaround.