I have been a patient there for many years. I have never received any unfriendly attitude. So what…read moreif they are not smiling all the time. People do have sickness and death in their family and other troubles.They have never been rude to me.I think we expect too much from people who serve us. They are friendly, helpful, courteous and do try their best to juggle the paper work, the phones ,the walk ins, the doctors and appointments etc. Keep up the good work.

I've been waiting for over 2 months to get my medical records from another state. They told me that…read morethey faxed the other state but when I called my other providers records department they said they didn't receive anything from them. Out of meds and now I suffer because they don't do their job. Don't answer phone and I don't recommend them to any new patients

I have to say that the appointment staff for the Bushnell office has been wonderful. They are very…read moreprofessional and caring. I needed an appointment ASAP because I needed a scan for an area and found out i needed an additional scan close to that area. The scan facility is not near hear and the appointment staff was able to get me an appointment for the very next day in the Bushnell office so the doctor can make the two referrals at once. Can't thank them enough for the help. Sincerely Cynthia K

Norma Lora is worthless as a medical professional. Twice my husband has saw her, both times we've…read morehad issues getting his medicine. My husband is disable and she told him did not look disable. She is wanting him to come in every month, we live an hour away. When she was told he no longer drives so we need her to go back to the three month refills for him, and the three month visits, she asked him if he does not drive or work then what is he doing with his life!!! very unprofessional!!!! For three years he saw Noelle Mooneyham and not one time was there ever a problem! I truly do not know how this place stays in business. They are very rude.

They Never answer the phone when try to call them never send me a message until the last minuteread more

ive called over 20 times to get an appointment rescheduled at the Sumterville location and they…read morenever answer

I was deeply disappointed by how this healthcare company handled its patients and staff before and…read moreafter bankruptcy. After years of building trust within the community, the company went bankrupt and sold to CenterWell Senior Primary Care, leaving many longtime patients -- especially veterans relying on Tricare as their primary insurance -- feeling abandoned. Veterans who served this country deserved continuity of care and transparency, not sudden disruption and uncertainty. Many patients had established relationships with their doctors for years, only to find themselves scrambling to locate new providers and navigate insurance confusion during an already stressful transition. What makes this even more frustrating is that public statements during the sale process suggested patients would continue to have access to their insurance coverage under the new ownership structure. Yet many patients later experienced uncertainty or loss of access depending on their plan participation and contract negotiations. The bankruptcy itself was tied to massive Medicare billing discrepancies reportedly totaling hundreds of millions of dollars. Unfortunately, it feels like the people who paid the price were the patients -- particularly seniors and veterans who depended on stable healthcare access. Healthcare organizations should prioritize patient care and loyalty during transitions, not leave vulnerable populations feeling discarded. I sincerely hope veterans and affected patients receive the support and continuity of care they deserve moving forward.

87 yr old male 2 visits in 3-4 days. Last visit done 12/30/25 at 2:30AM. Former LEO been in many…read moreEr's and many due to my list of serious health problems. Review based on 2 visits so far. Impressions: Friendly, helpful including Security. The Nursing staff I interacted with were friendly and dedicated and focused, extremely knowledgeable and seemed born to this job as a well oiled team. The CAT scan Impressions were detailed and addressed long standing health chronic conditions never found in any previous CAT or MRI including recent. They were missed for many previous years and now getting the attention they deserve. Doctors on hand are available and follow your progress. FINAL THOUGHT FOR 2 VISITS: Every possible test was run for a complete DX to get you on proper meds and get you home. Merry Christmas.

We Love our Doctor at Villages Health Care at Pinellas Plaza! Dr Tomas Perez is very caring and…read moreattentive and a heck of a nice guy as well. We have never regretted our decision to have him as our Primary Doctor!

I was deeply disappointed by how this healthcare company handled its patients and staff before and…read moreafter bankruptcy. After years of building trust within the community, the company went bankrupt and sold to CenterWell Senior Primary Care, leaving many longtime patients -- especially veterans relying on Tricare as their primary insurance -- feeling abandoned. Veterans who served this country deserved continuity of care and transparency, not sudden disruption and uncertainty. Many patients had established relationships with their doctors for years, only to find themselves scrambling to locate new providers and navigate insurance confusion during an already stressful transition. What makes this even more frustrating is that public statements during the sale process suggested patients would continue to have access to their insurance coverage under the new ownership structure. Yet many patients later experienced uncertainty or loss of access depending on their plan participation and contract negotiations. The bankruptcy itself was tied to massive Medicare billing discrepancies reportedly totaling hundreds of millions of dollars. Unfortunately, it feels like the people who paid the price were the patients -- particularly seniors and veterans who depended on stable healthcare access. Healthcare organizations should prioritize patient care and loyalty during transitions, not leave vulnerable populations feeling discarded. I sincerely hope veterans and affected patients receive the support and continuity of care they deserve moving forward.

My primary care doctor is at this practice. There are two doctors here - Dr. Zelaya and Dr…read more Karovska and they are both amazing! Dr. Zelaya is a nephrologist and an internist and Dr. Karovska (Dr. Ana) is an internist. I see Dr. Ana and my hubby sees Dr. Zelaya. It was hard finding a new doctor when we moved to the area, but this practice is my favorite regular doctor I've ever had. So glad we found them. They have 2 locations - their old one in Leesburg and a brand new office in Wildwood, off of 44. It's easy to make appointments and they're very good about making sure you keep up with annual physicals and preventative care. When you call, a person actually answers the phone, and they're also good about getting pre-authorizations to your pharmacy, etc. I rarely have to chase them down to get things done. They are both patient focused and just wonderful doctors and people. The whole staff is great. If you are looking for a great primary care team or need a knowledgeable nephrologist (Dr. Zelaya) - look no further.

DR. ANA KAROVSKA my PCP told me on my last visit that it is hard to find a Doctor in the Villages…read morebecause Doctors do not like treating old people. A few months later she dropped Florida Blue Medicare Advantage and her patients that had this insurance. I had to find out about it from Florida Blue. Quality Physicians had the audacity to call me after this to encourage me to change insurance providers. Quality Physicians Group doesn't even offer basic courtesy.

The Doctors care is what you would expect. Scheduling is a nightmare! To make an appointment took…read moreseveral calls with being placed on hold for extended periods of time. Staff answering the phone doesn't appear to be knowledgeable of office procedures.

There are apparently problems with policies and staffing. I'm writing this on June 29. A first…read morecalled an early June asking if Dr. Novis was accepting new patients and if he accepted traditional Medicare. No one was available so I left a message, but had no response. I phoned again today, got a staff member on the phone who said the doctor was booking new patients in September. I said that wasn't a problem and she transferred me to another staff member, who proceeded to tell me that there were no new patient appointments until October 1st. I again stated that was not a problem. She then began to make an appointment for me, but changed her mind and said she couldn't make an appointment for me until I called back in late September.. I sincerely hope Dr. Novis reads his reviews and responds.

In response to the previous review of Dr. Kelley by JL F., I would like to say that Dr. Kelley was…read moremy first primary care provider in The Villages and one of the finest doctors I have ever had the privilege of being a patient. He was gentle, kind, provided thorough annual check ups, and very skilled in treating my various maladies. He was very popular with the staff and other patients were very happy being under his care. Sadly, Dr Kelley retired a couple of years ago. Having had difficulty replacing him with a new high quality primary care provider, I would suggest that the problem was not with the doctor but with the administration.

I called back in November to set an appointment and the receptionist told me they weren't taking in…read moreany new patients at the time and that it was just temporary, and that they would take my info and call as soon as that changed which she said it would most likely be a week or so. The week went by I had a voicemail it was the receptionist asking if I would still like to come in and if so to call for an appointment. When I called she had no recollection of leaving me the voicemail and gave me the same story again and that they would call. It's been 5 months and I never did get a phone call as she had explained. I've since gone to a different doctor who actually cares for his patients and the office staff are very efficient and professional.

I highly recommend Dr. Francis Chalas and the entire team at Premier Medical Associates. In Orange…read moreCity Dr. Chalas is caring, compassionate, and truly takes the time to listen to my concerns. He never makes me feel rushed and is always on top of my medical needs. Whenever I need to see a specialist, he makes the referral process smooth and ensures I receive the care I need. A special thank you to Jennifer at the front desk. She is absolutely amazing! She is always kind, professional, and incredibly helpful with my prescription refills, referrals, and prior authorizations. If I call with a concern, she makes sure everything is processed promptly and follows through until it's taken care of. Her dedication and genuine care for patients make such a difference. It's not often you find a medical office where both the physician and the staff truly care about their patients. I'm grateful to have them managing my healthcare and highly recommend this practice to anyone looking for a knowledgeable, compassionate, and dependable primary care provider.

Have always been treated with pro courtesy, as well as pro care from all the doctors and nurses …read more Highly recommend !! Been going there for 20 years !