I placed an online order on March 23rd for 30 bags of mulch and other items that I needed to get my yard in shape for the Spring/Summer season. I don't have a truck and as in seasons before planned to make multiple trips to get everything home. While on my way home from the first trip I got 3 back to back notifications from my bank that Lowe's Boiling Springs SC had tried to run through the full amount for the mulch again! I had paid in full! I immediately called from the car and was put on hold for almost 30 minutes! I hung up and called back. I was fuming by now, but I kept my cool. A nice young lady named Dominique answered and wanted to help. I told her that I was returning to get the rest of the mulch and she said she would handle the situation. When I got there someone in Customer Service had canceled the mulch part of my large order and I was told that in order to get the mulch I would need to pay for it! AGAIN!! They assured me that the amount paid for the mulch would be returned to my bank and that they really didn't understand what had happened. I have dealt with this store for decades and had TRUST in them. I paid with the understanding that money I had already paid for the mulch was on it's way back to my bank. Bottom line I paid twice for the mulch and will never do business with them again! I have screenshots of the original order and bank payment to them, and Dominique printed everything she was seeing on her end, and I thank her for seeing the problem, but she couldn't fix it. I will be taking this up with corporate and will continue to spread the word on them. Trust is the most important thing in any kind of relationship, and this has absolutely broken my trust in Lowe's Boiling Springs SC. James Edwards and Todd Wilson read more

Lowe's Home Improvement - Hardware Stores Near Me - Boiling Springs, South Carolina

See all

Actually three stars is probably a bit on the harsh side for this store. I traveled to Lowe's in Boiling Springs, S.C. looking for a bag or two of Lesco Crabgrass Killer recommended to me by a yard professional. He gave it a high rating and I've got some Crabgrass to deal with soon. They didn't have any at all. A store associate told me a grass cutting crew came in yesterday and bought the last two full pallets of this stuff and what few loose bags that were on the floor space. He didn't know if anymore was coming soon or not.I was dying of thirst for a nice cool drink of water as I was about to exit this Lowe's. Please see my picture of their water fountain. I wouldn't let my dog drink water from this filthy and disgusting thing; much less me! read more

See all

Worst shopping experience ever. Paid for 10 bags of mulch. when I went out to pick it up the loading zone was closed and no one to help load. So I went to the pallets on the back side and loaded it myself and hurt my back. On the way to leave the parking lot was cut off by 2 Lowes employees who accused me of stealing it until I showed them my receipt. Considering a lawsuit for my back because no help was available and then to be accused of stealing is a deal breaker. Next time I will pay more at the local hardware store because they are always there to help. Done with Lowes!!!! read more

Went there to buy a washer and dryer set we looked at all of them as the staff watched us walk around we then approached one of them they said they were busy and would help us in a minute. So we stood and waited for him. An older couple probably mid 40s walked up to him and asked for help he instantly got up and started assisting them. Will never go there again for anything I need read more

Went to Lowes for some simple hardware. The hardware isle is a mess and I couldn't find what I was seeking so I was able to find a associate and asked him were to find 6/32 nuts. He took out his phone and played around for a few minutes and then proceeded to tell me they don't make anything like that then turned around and walked away. I then proceeded down the road to the Ace hardware store and was immediately greeted as I walked in the door with how can I help you find something. I told him I was looking for 6/32 nuts. His response was do you want plated, stainless steel or brass and then his next statement was I've got them all how many do you need. read more

Recently got a washer and dryer. The reason that I had to replace the latter was due to the first duo who installed the washer and re-installed the old dryer, did something to where the dryer no longer worked. Definitely had to be that when they moved the old dryer the heat element must've shorted out. Since the dryer was working perfectly fine prior to their mishandling of it. Being level header I understand that these sort of things can happen when moving items. Should've known more mistakes would be made when intial washer they brought had dings on it.   However they offered to bring a replacement at a later date for the mishap. Or just keep it with a deduction. Chose the former because wasnt sure what internal damage might've took place. Later talking to an associate confirming new delivery of another washer without the blemish, I again informed them what happened. They suggested that I tell the guys who will deliver the newer model that next day. When I informed this new set of deliverers, they indicated to me to please contact Lee Capps, the store manager, who'd make it right to work something out. I attempted to contact him the next day but was not able to discuss with him by phone/face to face the matter at hand.     I gave my contact information to an associate in appliances when I was there and she mentioned he'd give me a call later that evening if not the next day. When that did not happen, I tried to call again and was he was on vacation. Then I sent emails to both him and assistant manager Bryan Lancaster but still to no avail.  No resolution took place. All in all a frustrating process for was doing this for my grandmother who is soon to be 100. Just wanted to get this all squared away and right for her but they weren't willing. Wasnt sure what the deal was for been members and paid full price so left a bitter taste. Customer service and leadership their is a disgrace. read more

Lowe's Home Improvement - Dinged up washer. - Hardware Stores Near Me - Boiling Springs, South Carolina

See all

I placed an order March 2024 and was to be ready April 4, 2024. I have called palced on hold for over a half hour, hung up on while on hold three times. Went to the store ans they still do not have my full order and in fact they sold five boxes of what they did have for my order. Was told three times it will be in next week and that passes and told again another week. Then they said I can take what they have and check another store to see if they have the product but wouldhave to cancel part of my order and pay at the other store if they have the product. Their is no one around to help with your questions and have to go to a reller and page someone tnhat does not show up. read more

Update: The next day, cashiers were wearing gloves and the cash registers were being sanitized. THIS NEEDS TO BE SHARED so that managers ensure employees are not putting customers' lives in danger: #lowes Today, I went to Lowe's in Boiling Springs, SC to pick up some necessary items. I was absolutely appalled that the cashier was putting his fingers in his mouth and touching the handles of the bags, as well as the items for purchase. This is absolutely unacceptable. When I complained to mgmt., she apologized, said she would talk with him, and offered to remove the items from the bag. THIS IS NOT SUFFICIENT! He should have immediately been pulled off the cash register and sent to the restroom to wash his hands. The bags should have been discarded and the area sanitized. If he did this in front of me, how many people have been exposed to his germs? Also, how many other people are doing this? I have never asked that something be shared previously but I feel strongly that managers in all businesses need to be training their employees about appropriate and inappropriate behavior during this COVID-19 scare. This man potentially put my life and other people's lives in danger. Highly unacceptable! read more

One star because the installation guys were nice when they were here. Rude Rob on the customer service call, well, he was rude. I had to replace my dishwasher so I purchased one from this Lowes. They had a sale going on so the dishwasher I purchased wasn't in stock. I waited. 2 weeks later the dishwasher was finally in a stock and the guys came out to install it. After the install (for which they had to splice the plug and use wire nuts to get it in correctly and still couldn't get it in straight. They said my counter was crooked) my sink started leaking. There were several calls between me, the install guys and rude Rob. I kid you not, they blamed me. He literally said "I don't see why we should get blamed for a problem you probably made worse by getting under there and looking at it after we left". I'm floored. As I said, They were nice when they were here. But they literally left me with a new dishwasher I can't use, a sink that I can't use now and a plumbing bill. I was told "we don't touch the plumbing that far back, we hold that joint to make sure it doesn't move". And " we told you it was leaking and you need to get a plumber before we left". They did, I indeed gave them a bucket to put under my sink. After they left I inspected under the sink to see if it had been leaking before. There was absolutely no evidence there had ever been a leak there. And certainly not one that would fill a bucket. I'm so disappointed. It happened to be a Friday at 4pm (literally one of the last 'workdays' before Christmas) by the time I was able to get a plumber on the phone. So now I'm going to have to wait until Monday and pay a plumber out of my own pocket for something they damaged. I'm having to wash my dishes in the bathroom. This is ridiculous. (The photos are just to show what was damaged and the braided line on the left it what hooked into the "t" that got damaged.) I'm dumbfounded by their lack of customer service and responsibility. I'm not a happy customer. They blamed me for what they did and offered not help or even nice words. We won't go back there. Home Depot is more expensive and further away but they now have my business. read more

See all

There should be a "0" star option. I have been calling and waiting three months for 5 solar fence caps, they have ordered the wrong size, then lost an order and now they have delivered a box of stair bracket kits in place of my caps. This is the worst store, they are above incompetent, read more

The lack of customer service the quality of customer service the quality of experience that you deal with working with their employees I can't begin to tell you how frustrating it is on a scale of 1 to 10 I would barely give it a one I could not walk out for with it I had to wait for them to push you through so more waiting more frustration built on the fact is that they don't know how to staff or the phones or their customer service department this store is so pathetic it makes me wanna puke I have worked in Lowe's before and I've never treated customers like tyes I will always shop home depot whenever I can Lowe's I'm sorry if you go out of business no loss because you don't know how to treat customers read more

Do not use this store for the curbside pickup. I repeat do NOT use this store curbside pickup. The staff is surly (I can understand that - it's rough now a days) but the absolute rudeness is unacceptable. They don't answer the phone. I'm in the vulnerable group so I felt uncomfortable going in but I did. Once inside, the staff ignored me while making fun of the people outside that wanted their things brought out to the car. Lowe's has curbside pick up listed first on their website. They work in the curbside pickup area. Possibly the manager needs to connect the dots his current employees. Once my order was basically dropped at my feet, I asked about a cart and the woman jerked her head to one side and said 'out there'. So using curbside =go in and load your cart, don't bother the employees, they're too busy making fun of others. read more

They have horrible customer service desk employees. They're unhelpful and are always annoyed. Never fails whether we call or pick up an online order or exchange items that don't work. The lady at the desk is more interested in her phone than working. I wish there was another home improvement store in town. read more

I'm giving it a one star because the young girl was very helpful but the old man who was supposed to help us was not helpful at all. It was like we were on a time consuming treasure hunt, but it wasn't fun at all. The system they have for finding items is awful. This is the second time we dealt with this. On the website the workers said there were two grills left in the store. However when the older man from Home and Garden department went looking for them he said he couldn't find those last two in the back. He also made us feel like a nuisance for making him look. Management here needs to figure out a new and much better way of doing things. read more

Wow, contracted Lowe's in Boiling Springs to install floors, $11,000 job. From the beginning the Lowe's employee was not professional complaining about Lowe's the entire time. This should have been a sign. After we paid, materials should have been at our home in Springfield within 7-10 days, nothing for 14 days. My father called several times and was put on hold many times and passed from person to person. After 21 days he found the store manager who promised action that very day......nothing. He then went in and demanded to at least know when the job would be done, and was told materials would be delivered that weekend.....nothing. Finally he went in and cancelled the job Monday 05/13/19. Not only did Lowe's Boiling Springs lose this job, but they lost our weekly purchasing, which is no less than $20,000 a year in various things for improving our home. What poor business strategy, to treat loyal customers poorly, driving them (us) to Home Depot. I guess Lowe's is "Not built to last". It is either a poor group of employees and managers at Lowe's Boiling Springs or Lowe's in general is slipping and becoming a non-factor. Either way, we are DONE...... read more

We to store in Boiling Springs SC yesterday. As usual, I had to stalk an employee for help! Store was not busy. I needed a new shower head and storm door handle. Nothing complicated! I was there nearly an hour. To be fair, Home Depot is no better. I will go to Ace Hardware from now on. I may pay more, but I actually get customer service! read more

do not buy whirlpool! new fridge, less than 12 months old, completely stopped working. 10 days for a service tech. i have 2 disabled ppl and a young son in the home. i lost roughly $1000 in food. they sent me a $200 gift card by snail mail. parts are on back order, no fridge for 3 weeks! spoke to the executive corp offices, and it was a man who insulted me. read more

I knew what I needed and called the store. The electrical department pulled my 25 items and had them waiting! Thanks, Michelle! Outstanding employee! read more

terrible costumer service. tried returning lumbar and they didn't give us the full amount claiming things were missing. everything was dropped off and picked up how it was. our helper was on her phone sending tiktoks while supposedly trying to figure everything out. super slow service and not helpful. read more

This is the worst Lowe's that I've ever been into. The managers are rude and not qualified for the job. I've been in lumber and every time I've been in there it's been the same worker by themself. His name is Dylan, and he is always helpful and does the job correctly. The star I gave is given just for the worker Dylan. Thanks Dylan for your hard work. Maybe Lowe's will get more workers like you. read more

This is the best Lowes in South Carolina. My husband is a self-employed contractor & does tons of business here. I often have to come to this store to pick up things for him. He can call ahead & they will have it ready for me when I get there. A big shout out to the commercial department who treat contractors with great service! We have dealt with other locations in Spartanburg & this location is by far the best! read more

I went into this Lowe's with my dog because I needed batteries. After noticing that one side rack didn't have the kind that I needed, I asked an employee who pointed me to customer service, they told me to ask a cashier, then they told me to ask another cashier. I asked FOUR employees who all gave me the run around before telling me "I guess we're out." Then I looked thoroughly for myself, and found the batteries that I needed. This was a huge waste of time, and the employees at this store should be more helpful or at least knowledgeable. read more

Had ordered a ceiling fan from a Lowe's employee. Called 8 days later and they said it was in. I drove there and waited in their customer service while Angela kept jumping back and forth trying to take care of 3 or 4 customers at the same time. Savannah finally checked and said the fan had been picked up. Angela checked and said fan was here but no one knew where it was. Called for the store manger...30 minutes into this "process" and he went to look. 3 or 4 employees standing around in the "customer service" area and doing nothing. Phone is ringing but they ignore. After 45 minutes of wasting my time, I told them to refund my purchase. Angela started working on it and after about 85 keystrokes (no kidding) on the register, she finally finished. Now the manager comes back and said the fan was actually on "back order." I took my refund and went to Home Depot and bought a fan. Poor management...lack of customer service. I will say that Taylor in the ceiling fan dept. is great! read more

Today (7.16.15) I went the the Boiling Springs SC Lowes to pick up a riding mower that I purchased yesterday. I arrived at 4:00PM and finally at 4:50PM I went in and returned the mower that had YET to be brought out to the front. In my 50 minutes there, I was told over 5 times that the mower was being brought out as we speak...YET, still no mower. So finally after 50 minutes, I just returned the mower that was never even brought out. I just recently moved to the area and was using a 10% off card that I received when I moved to the area. Not only am I out the coupon, but also not sure where I can get home supplies. Completely Dissatisfied Customer. read more

Store has a problem with missing price tags and rings item up at much higher price. They make it seem its the customers problem.