I had a phenomenal experience with Stephen Sonsini. I was overwhelmed and intimidated going into Lowe's buying supplies for a project that I wasn't really sure how to pull together. Stephen was kind, knowledgeable, and patient. Not only did he assist he took the time to help me work through the details to make sure my project came out perfect. read more

Always a great experience at Lowe's! I usually shop in store but I recently found placed an order for delivery and it was delivered with no issues! This is definitely my go-to home improvement store! Staff always pleasant. Just wish they offered more perks and rewards for their members! read more

Lowe's Home Improvement - Hardware Stores Near Me - Derby, Connecticut

this review is for an 18 cu. ft. frigidaire refrigerator with with a top freezer. it was delivered to my tenants with a dent on the door, and a wavy imperfection from the factory on the left side. the dent was not done by the delivery crew, (who incidentally did a great job), because the dent was there from the factory. bought the refrigerator from lowes in derby, ct., purchased an extended warranty from lowes, and contacted the warranty company within the 48hr window. they did not honor the extended warranty because they said it was an issue that should be handled by frigidaire. i was also told that they would not take it back because i did not purchase it with a lowe's card. contacted frigidaire and they didn't do anything because they said the model was discontinued. they said to call lowe's!! called lowe's in derby and spoke to a rude associate who said a manager would return my call, but no one called me. i was offered a measly $50 lowes gift card. i cancelled the extended warranty and kept the refrigerator because i didn't want to inconvenience my tenants any further. i have never experienced such terrible customer service from a company as large as lowe's. i've heard complaints about the company, but thought they were isolated incidents. obviously the company culture needs an overhaul, and they can start with the derby, ct store! read more

The gardening department is fully stocked and beautifully merchandised. There is a great variety of plants, bushes and everything you can imagine for your home and garden. There was only one knowledgeable person working in this very large department with a lot of customers, waiting for assistance and to check out. All of my plant purchases are doing well and look very healthy. However, prices have definitely increased considerably over the last year. read more

The store was so dirty. From display tools to shelf items to the floor. And, one person was floating around talking to fellow employees, but literally turned his back on us when we asked a question. People are just not into their job there. Some were, I would say if the 10 people I spoke with, two took the time to check on an item. read more

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I just happily spent $17 making spare keys for the house at Lowe's. John made my keys - he asked if I had a preference in regards to key assignment. Tangy cashed me out - she was all smiles. Both John & Tangy told me to stay warm. It's cold out here. If you'd like a vast selection on designer spare keys see Lowe's. Thank You Kindly John & Tangy for providing me with A+++ Service & A Smile! read more

Lowe's Home Improvement - @ The Key Station! - Hardware Stores Near Me - Derby, Connecticut

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No, i wouldn't recommend Lowe's at all for any home improvements. I had them install carpet in two rooms in my second floor. The installers were incompetent. I have wrinkles in my carpets. They said I moved the furniture too much...not the case. My furniture has not moved since I got it. The installers did a lousy job. It was stretched enough or installed properly. Don't go too Lowe's for any home improvement projects!! read more

We went into this store, spent time with a kitchen assistant. Ordered a kitchen bundle; fridge, microwave, oven, dishwasher, and scheduled delivery approximately 3 weeks later. The appliance bundle Lowe's delivered was completely wrong. Every single appliance! We went into the store and we were told our order had been transferred to New Haven store and it's out of their hands...we need to call that store. We called, and callled and callled, etc...we were hung up on or just left on hold, then hung up on. Finally, they answered and agreed to come pick up the wrong order that following weekend! They came to get the wrong appliances and NEVER delivered new ones. Again, we called and called. Then we get a bill from Lowe's for appliances we don't have and never got. More phone calls. We finally got the credit card bill taken care of, however, we have never heard back from Lowe's as to what happened to our order. No apologies for the inconvenience. Will not shop at Lowe's again! read more

Lowe's installed a Larson storm door for me this past Winter. They did a terrible job. I had to sand the build out they did. I had to install strips of PVC and caulk all the open spaces between the door jam and storm door frame plus other fine finishing work. I should have done it myself. I could have done a better job. It took me about a week of work. read more

DO NOT BUY APPLIANCES HERE! You can't return them if they fail. The website says 90 days returns, but you have to double click to see that APPLIANCES DONT APPLY. In fact, you have 48 hours to return and you need to have the item in it's original packing material, which they haul away when they deliver it. Even if you have the material, there is a 15% restock fee which is $400 on a $2500 refrigerator. Buy from a real appliance store. Even if you pay a little more, you're completely covered. I walked into the Derby store to ask, I was outside the 2 days they did not want to know me. Rude. You give them your business this is what you get. Deceptive sales practices. read more

Online shoppers beware! Lowe's does not indicate prior to your order being placed that it is a special order subject to 20% restocking fee. You only find out when you bring your item to the store to return it. Then they tell you that you should have known this when you ordered it because the item you chose to have shipped was not available for same day pick up in store. Seriously? What a scam. A great way for Lowe's to profit on returns! read more

Good luck getting any help in this hick place. I waited 20+ minutes for someone who would help me and I still had to push the button to get some assistance and even then Bob comes to turn off the button, and went back to whatever the h*** he was doing, he could of got another associate, and when he finally became available, another associate brings him a customer who needs help complaining to Bob about how he is so tied up and unable. Disregarding that Bob was about to attempt to assist me. However he couldn't look up my Samsung fridge model that I purchased from Lowes to point out the right filter for me to purchase, and sent me on my waste of time way so he could move on to the too busy ass-ociates customer he brought. read more

Overall I think its garden center is sometimes better, but the most recent visit will keep me away. The cash registers are all non-people. Which is often a big problem. The machines are not friendly, often break down, and when asked why there are no humans checking out customers....she flippantly said something like "that's what everyone is doing. Its the future." Crappy and lazy. People like to be helped by people. Machines do not give a flying fajita. I pointed out that Home Depot in Orange has 1-2 staffed registers and she disagreed. Secretly she probably shops there. read more

Where do I start I went yesterday to buy paint and other stuff it was around 4 or 5 pm..not many people in the store but a employees together at the customer service desk. As am standing at the paint stand no employee in sight to help me.we asked the customer service desk person...and she page someone..10 minutes went by and absolutely no one showed up when I asked again the girl at the counter gave us a disgusting look and attitude ..it was like we are bothering her ..ironic she is at the costumer stand and then she way her arms and shook her head. And then she yell back that she will page some one Time went by NO EMPLOYEE came to help. As I walked away from the store I got her name and how can you forget Liz with the blue hair..a very disrespectful employee that feels entitle to give extremely poor service...I went yesterday to buy other items and talked to a so called store manager ..Lucky him I can't remember his name he assured me that the store manager will call me and as of today no call from the manager at all..I had to get another item so I went to the store and asked for the store manager ..and a woman came in whi is not the store manager ..when asked if she was a manager she said no then I said I want the store manager a guy name Andrew came and when I explain the situation to him his response was call. 1800 Lowes to complaint...really an he is the store manager...pretty sad not even am sorry about your experience nothing ...THE WORST COSTUMER SERVICE EVER...is sad to see that Lowes just hired bodies and not people that likes to work. As of right now I have been on hold for 52 minutes with costumer service n no one answers the phone Lowes is time to evaluate the service your employees provide..totally disrespectful starting from. Your store manager Andrew n the rest of the staff. I bet they don't give a darn about any costumer I wish I could give them a minus 10 WORST STORE EVER. read more

I went in for air filters and water filters and found the water filters in stock. I made my way to self check-out thinking it would be easier and quick and I wouldn't have to bother anyone but Barb went out of her way to offer to check me out and it was such a wonderful experience. With it being the week of Christmas and the crowds at the stores especially now during the pandemic I was dreading this trip to pick up an item my father and I forgot to get here yesterday. Barb really made my day with her exception customer service. She was understanding and patient with me as I use a store credit... even when I didn't get all of the information correct at first. Lowe's is very lucky to have Barb, who seems to be such a valuable member of their team here at this Derby location. The store was calm, quiet and clean prior to 10am the Tuesday before Christmas. Thank you so much Barb you brightened my day and my family appreciates your help as well! read more

I had one simple question and I waited 40 minutes for help and the staff couldn't answer a simple question with was is this a full system of just a shower head. Not just that they had nothing we needed and had the smallest amount of options. Never going back again it SUCKS!!!! read more

awesome all around!! customer service !! any negative comments here are purely out of anger and ignorance (ego satisfaction guaranteed ) !! been in the construction business for 15 yrs. Don't believe the BS!!!! read more

STAY AWAY , Terrible Business ... Terrible service , XPO delivers for Lowes Derby CT. , I am in Seymour CT , waiting for a refrigerator , was told between 10AM-2PM delivery , than told between 2:30 to 6:30 PM ???? WTF ? I put everything from freezer and refrigerator into my bath tub at 9:30 AM , covered it with a Blanket and yet No delivery , ( it's 6:10PM , Called and they passed the buck saying LOWES was Late ), I called LOWES at 2PM and was told by Cynthia that it's XPO's fault.. sshe would get to the bottom and call me back ( She Never did )everyone passed the Buck and I have + $300 dollars worth of spoiled food , ...I called store at 6:05 Pm and spoke to Steve the manager and Cynthia never got back to me .. He said she left for the day but left a email in store ???I think SHE should be fired ! customer service stinks , they just take your Money soo all my foods are spoiled who pay for It $300 bucks +Forget about LOWES buy at Home depot they are Dependable , LOWES & XPO just give You the run around It's now 630 no delivery ,,,,I suspect they will now say tomorrow ?? well hell I was Home all day today ??? read more

This store and most of the Lowes stores have ZERO dependability with regards to delivery. They don't do the delivering. It's hired out to a bunch of idiots. My 90 yr old father wanted to do something kind for me- his daughter- he purchased a washing machine for me and we scheduled delivery - set for yesterday. 8/6/22 a week after purchase. I never received a call with a window for delivery.called the store and was told when they would be coming- between 9-1:30. At 10:30- I received a call from the driver telling me his truck broke down. I'm so thankful I read delivery reviews and was already alerted to this game. I already knew I would be jerked around for the next month or so waiting for delivery. The driver was rude- I was hung up on. I cancelled my order. One hr later I returned to the store so my dad could be refunded his money. The washing machine was in the back. So either the truck was fixed asap and the driver sped to return it to the store or it never left the store. A bunch of incompetents. They have no problem taking your money- don't expect anything for it. A waste of time! I bought the same machine from PC Richards for less and was given the best customer service. Do not deal with these monkeys! read more

Never any help Never a real clerk working at a register Unfriendly atmosphere I would go to Home Depot much much better! read more

Ordered an entire kitchen appliance suite here. Three out of the four came dented, which is pretty upsetting when you buy expensive items and receive less than perfect NEW items. Anyways we decided we could live with them except the stove which we asked to have replaced on an even exchange. Long story short, Lowes wasted our time on 3 different delivery days, each time the "new" stove coming more damaged than the original. I don't even know how this happens. After FOUR stoves were delivered for us, we finally settled on one that was dented out of sight once installed. The best they could do was $100 credit. The only redeeming part was the manager, Georgina, who helped us navigate this incredibly frustrating experience. However lesson learned and will not do this kind of business with them again. Disappointed in their customer service for such a national brand. read more

If I could give zero stars I would! Ordered a dishwasher from them and the whole process has been nothing but aggravation! Learned my lesson the hard way. Next time will go to Home Depot. Much better sales associates who are knowledgeable and kind. read more

I love shopping here. What true guy wouldn't! From screws to nuts, tools, thingamajigs, brushes and the like and not to like, they are here. I could easily get lost in the clouds. Anywhoo, I got out of the store with only spending $94, which made me feel artificially good that the sun was out today, and all was right in the world. I couldn't say the service was great because I went to AI and self served myself. There wasn't enough cashiers was the only reason I ventured to the store robot. I got out quick enough, and there was plenty of parking. I was looking for a grass trimmer and I kid you not there was at least 30 to pick from. The price range was $29 upwards to $300+. It was fun, but now I have work to do. First I'll cut the grass and then I'll try out my new trimmer. If it works good, then I'll do my toes. read more

Ordered materials for an entire bathroom in store. Went to pick up and no one helped us. Staff just sat there and twiddled their thumbs. 30 minutes with no communication and we go to talk to another person at the front desk. She tells us customer service did not start the process. This girl gets things going and they put everything in the truck except the tub. The tub is nowhere to be found and no one is able to help this girl out. Over an hour goes by, mind you, my contractor is charging for this pickup. We asked to speak to a supervisor. Jimmy comes and accuses me of leaving the original staff we were talking to and says that everything has been ready this entire time. I explained that we went back to that desk multiple times and so did other staff members, but he decided to believe his lazy employees who are afraid to get in trouble instead of the customer that was waiting for over an hour. He was rude, unhelpful, and tried to make it seem like it was our fault for the issues they were experiencing. Then when we get home we open the tub and it's the WRONG TUB! I call them and explain the problems that ensued and then they have the nerve to ask me to BRING THE TUB BACK ON MY OWN. Talk about terrible service. Then ended up delivering the tub, but the fact that I had to scream at them to get it is ridiculous. This issue cost me more money and risked my construction timeline. Go to Home Depot. read more

It's nice to have a Lowes in the valley and its ok if you go in person, but never order online for pickup! The first time they screwed up the order and didn't have 2 of the items. Most recently, despite getting an email saying the order was ready, it wasn't! My son had to wait 30 minutes while an employee went to get the few items we ordered. Never again. I will either go in person or have my items delivered. I'm very disappointed in our local store. read more

All I needed were folding doors. I went to the door aisle, but just could not find what I was looking for. No one was at the "desk" in the door aisle. I aimlessly walked up and down every aisle of the store, finally found people in kitchen section, just to be told to go back to the aisle (I knew I needed to be) and someone would be at the desk that help me, but again no one was there... I did finally find someone stocking shelves in door, that knew exactly what I was asking for (I did not know it was called folding door; so the fact he understood my description is giving an extra star here, lol) He was very friendly too. I just wish it was easier to find someone to help you and bring you to what you are looking for. Aside from that, the customer service (when I found an employee) was great. read more

Worst store in the valley! I would not employee 3/4 of the useless people at this store. I appreciate Lowe's and shop in other towns but this place takes the cake. The customer service representative just watched my daughter and I waiting there like we didn't exist. She helped people returning things until I finally after 10 minutes said excuse me are you the customer service representative? Response, yea I am. I mean seriously, she then avoided helping us and coming up with an answer to my question, and walked away to help another customer returning stuff! Literally left me with my mouth open! Then a manager who actually was nice she yells to him, some guy wants to talk to you! This woman would be fired if this were my business, she showed no customer service and was completely rude and dismissive! Then upon my checkout experience I wanted an outdoor light and was on sale for 44.95 instead of 49.95, and the woman at the register was completely clueless and bottom line was they would not adjust the price and after her paying for help and nobody showing up after 10 minutes , my daughter and I walked out of the store and purchased nothing! I will NOT under any circumstances return to this particular location and I live around the corner. I shop at multiple other Lowe's locations and never ever had issues like I do at this place! They have the worst employees that I have witnessed around. Completely unhelpful and like the customer is an inconvenience to their day!! read more

Bought a grill and paid for its delivery which should have been done on the Saturday morning (had a planned function for the Sunday evening which was communicated to them). Made several calls to both Lowe's and delivery company after not receiving the grill and got the 'run around'. At about 10:30 pm on Sunday, one of our guests was leaving and saw a damaged grill in our driveway. A replacement was delivered on the Tuesday morning. To date, I still have not received even an apology...plan to make a formal complain to their headquarters. read more

I had some paint mixed here. Same paint color on same brand. Colors were different.I went to show them pictures and got one replaced. They would not replace the other can. I ended up shelling hundreds to get the room painted because the colors were so different. They did not even give me the curtesy to give me the can as a curtesy although I asked. The painting guy ( not sure his name but he had a mustache, short man) refused to give me the can as a courtesy) 45.00 paint can!! Ended up wasting time painting and money and did not get the color i originally wanted. Do NOT get paint here. I will avoid this store at all costs. Putting in a complaint to headquarters. read more

I have ordered items for delivery to store and also for store pick up from both this Lowe's and the Home Depot in Orange. If you can order from Home Depot and you value your time, definitely go with them. Home Depot Orange experience: call 1 hour in advance, inform customer service that we will be picking up our order, receive confirmation that our order will be ready for us, show up, pick up order that is already waiting at customer service desk. Lowe's Derby experience (both times we've used this store): call 1 hour in advance, inform customer service that we will be picking up our order, receive assurances that we won't have to wait very long to pick up the order once we arrive, show up, talk to several different employees in customer service before someone realizes they need to go to the back to get our order, wait ten minutes, talk to another customer service rep, wait ten minutes, talk to the manager (who confirms that he knows we did call in advance, which clearly didn't make any difference whatsoever), wait ten minutes, finally receive the order. read more

My one star is for the one guy in customer service, whom I won't name, who tried to help me yesterday. Thank you, G - you tried. With Covid, I am very hesitant to write negative reviews of folks that have been on the frontlines the whole time, but this was exceptionally bad service and miscommunication. I tried to purchase a floor sample table (at a discounted rate) yesterday. The manager was unavailable to approve the discount, so G said he would call me once the discount was approved and that I could go pick it up when i was ready - he tagged the table with my name and number. G followed up with me as he said he would to let me know that the table was mine. I tried calling back to let G know that I wanted the table and was hung up on, not once, but three times, by three different departments! I called again this morning to confirm that my husband would be going to pick up the table and was told "no problem." After an hour of waiting for the "missing" table - my husband was told it was no longer there and that they couldn't "hold" merchandise that wasn't "sold." Well, they won't be "holding" onto this customer any more either. Complete waste of time and miscommunication. Thank you G - you tried. read more

I like this particular store, as you can actually find help here and it's never too busy. Had a guy take 5 minutes to describe the various hose nozzles to me, which was above and beyond the help I needed, but I appreciated the effort. read more

I was given a "window of 3-5pm for delivery of an air conditioner today. It is now 7:30pm, have called twice. The first time being told that the manager will get a hold of them and call me back. No call. The second time at 6:15 pm was told the truck had a heavy load today and just left the store. And that someone was calling everyone expecting deliveries. No call no delivery an I am about 2 miles away from the store. Never again! read more

Lowes, Derby, Ct. Their kitchen department has the worst, most incompetent person named Marge working in their kitchen department. The wrong color kitchen cabinet was delivered so we went back to the store to correct the situation. An order was supposed to be placed with the correct color. This was for a new construction so it was important to have the correct cabinet as soon as possible so as not to delay the other trades waiting for the kitchen install. About 6 days later my husband checked the status of the order and Marge told him she hadn't placed the order because she was too busy and hadn't gotten around to it. In addition the granite place for counters that Lowes uses called the store for authorization on an additional charge for a backsplash. Until they got the authorization they could not order the counters. The granite place called Lowes, spoke to Marge, and requested she call us for the authorization. Again my husband checked on the status of the counter only to be told the call was placed to Lowes 6 days prior and Marge never called us. When asked about it she said she thought she remembered something about our counters. This added another 2 week delay for the counters to be installed. She also ordered wrong parts, forgot to order parts and lied about it. Had my husband not checked into all of this himself we would still be waiting. Needless to say the completion of the house was delayed 4 weeks because of her incompetence, laziness and stupidity. The worst part....it was not a big deal to her and she did not apologize. If you do not want your kitchen remodel or new install to be screwed up do not use Marge in the Derby, Ct store. read more

Great store. I am not a contractor but am handy and generally know my way around hardware stores, For this Lowe's, items are easily found and staffs were extremely helpful. Much better than the Home Depot nearby. I wonder why people still go to HD. read more