We were delivered a toilet broken in the box, and tried to call to find out our options. We called, and were put on hold and ignored for over 30 minutes- long enough to drive to the store, go to the customer service counter to find three workers standing around with their thumbs up their bums having a great personal conversation and ignoring my still ringing call. When asked, two scrammed, and one rolled her eyes, huffed and just walked away from us. We finally got a manager to handle our original problem, but 30+ minutes on hold and being dismissed when confronted - what has happened to customer service ? Appalling with bad attitudes to go with it. read more

Excellent location, very convenient, clean and organized. Found what we needed quickly and the associates were very friendly and helpful. Debbie, our cashier was extremely professional, personable, friendly and efficient. All Lowe's locations offer 10% military discount on regularly priced items. read more

Skibo Lowes Last 6 of Delivery # 108101 If I could give the store a ZERO I would. 21 hours have passed and still no delivery which was supposed to be same day yesterday and I paid for that. This post was supposed to be aimed at Lowes Corporates decision to use a new "Uber" type delivery system but Tim the Manager managed to turn this into his stores issue. TIM- unhelpful snarky condescending manager nearly impossible to speak with and threatened to hang up on me when I stated that i may be feeling hostile. My feelings. States that deliveries are now "Uber"!like and he does NOT know when materials leave his store and wouldn't call me to notify materials were not picked up because he simply doesn't know things. WARREN- still waiting on his call today to which yesterday he said he would call at 9am today with update on where my materials ($1000) are. Had a decent conversation him last night around 630pm. Note that he sounded as if he was going to help me but I've lost all faith in that due to TIM. Warren as of last night was willing to knock off a few hundred $ from order. Hoping this still happens. PAINT mgr 0845 on 24 April - on point! Awesome guy, helpful, efficient. Give him Tims position. ONE RAIL- this is the "Uber" per Tim that they use for delivery. I have contacted them. They have no input as to why they didn't pickup or deliver yesterday or even as of now 1025am Wednesday. I paid $150 for a same day delivery that didn't happen. Dispatch said someone would be enroute today to handle this delivery. This is costing me hundreds of dollars plus no future work with my client which is in the thousands of dollars. STAY AWAY from Lowe's deliveries and if you ever have a conversation with TIM plan on talking to a plain brick wall instead. read more

I go in. I already know the water heater I am looking for is not on the floor. It is up on top so I need an associates help so I ask as I walk in if I can get some help on aisle 33 20 minutes later I ask another associate Still nothing I ended up asking a total of four associates only one made an announcement over the intercom but still no luck an hour and 25 minutes later I'm driving to Lowe's off of Raeford. Hopefully I have better luck. Don't go to this location Lowe's. read more

Most of the time I can get in and get out fast. There are a few times in garden where the cashier is very very slow and you need to have someone who is fast there since it's such a busy area. With the summer and covid it's been a lot busier than normal here and the team is doing a good job. read more

The Skibo rd. Lowe's was a 180 from the other location. The people in the store were super helpful, Aaron and Antonio went above and beyond. This is the type of folks I'm used to encountering at Lowe's. I was able to get my chandelier. They were great!!!! This will be my number one Lowe's from now on. read more

Customer service at this location is terrible! Never fails, it's bad whenever I go. Not enough employees and the employees they do have act like you're bothering them when you ask a question. Customer service desk is very slow. Receive better service at the Hope Mills location. read more

I went to but a fence and have it installed. Lowe's prides themselves on using quality contractors. my first issue was having the materials delivered. They gave me four different delivery dates and once I finally got the material and the installers were supposed to come and install the fence two days max well it's been seven days and my fence is still not completed. The company left trash in my yard so much trash I had to pay someone else to remove it when I called Lowe's to complain. Their only concern was extra material. I was very hesitant on using them in the first place. I don't shop at Lowe's very often and I will it will be even less. read more

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Stopped in to shop for new flooring and bathroom vanity for a complete bathroom remodel project. I usually haven't had good luck at the Skibo Rd. Lowe's location but this trip was pretty good. The woman in the kitchen and bath area was super helpful in locating the vanity I was looking for. The flooring Section not as much luck with getting assistance, another employee that wasn't in that section paged someone and after 20 minutes still no one showed up. Ended up finding what I needed ( not in the location indicated on the app) overall though satisfied customer this time. read more

Lowe's Home Improvement - Flooring - Hardware Stores Near Me - Fayetteville, North Carolina

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BOUGHT 3 New kitchen appliances on Feb 15 got the refrigerator and stove delivered and installed next day on Feb 16 the microwave was to be delivered and installed on Feb 26 based on those dates we have Lowes our business than today Feb 22 the installation company Heaton Construction texted me @1:47pm telling they won't delivered and install my new microwave until March 4 we have airplane tickets to visit our grandkids in Seattle that's been long booked and paid for! Lowes promised me delivery and installation of all my new appliances by Feb 26 and that was the one Big Reason we bought from them they LIED but it gets better I called the local store where I purchased the appliances to find out what was going on they didn't no Nothing I asked to talk to store manager the phone rang and rang and then they finally got tired of me knowing that I was gonna let it ring until bell freezes over before I hung up so they decided to pick up the phone and let it sit there and I could here the associates talk to the store customers I couldn't believed they blew me off like that I got so damn mad I got in my car with the phone still in my hand drove straight down there saw a manager named John told him what was going on and how his associates chose to ignore me and could even see the phone sitting on the counter still with me on the other line and I said what kinda customer service is that, ignoring me and the problem doesn't make it go away it further pisses me off and makes me go to total extreme to right this Wrong! He said he would "Handle It" he was totally lack of concern no empathy whatsoever and I asked for his district manager or someone high up in the chain of command he got off his ass out of his small office walked me out to the big lowes banner hanging next to his office door and said call this number if you got a problem-WOW TOTALLY BLEW MY MIND HIW I WAS TREAT AS A VALUED CUSTOMER-NOT! I was given a deliver date for my new appliances and I EXPECT LOWES to keep their end of the bargain that was the major reason we chose to buy from them but they LIED! Now o don't no what to do and I ain't missing my scheduled flight! TOTALLY DISGUSTED WITH MANAGER JOHN THE ASSOCIATE THAT TOOK MY CALL AND LEFT THE PHONE OFF THE HOOK KNOWING DAMN WELL I WAS STILL ON THE LINE! I COULDNT MAKE THIS STUFF UP IN A MILLION YEARS WOW LOWES YOUR LACK OF CUSTOMER SERVICE IS SETTING NEW STANDARDS Clint O'Neal complaint for Skibo Rd Fayetteville NC location. read more

This place is the worst Lowes I have ever been to. Inventory on the app is always wrong or employees are too lazy to even look. Weekends it is also impossible to find an employee to ask a question. And I'm pretty sure there is only one person who can drive the forklift it's always an act of Congress to find someone if you need something off a higher shelf. Go to Home Depot down the street it's trash but not as bad as this place. read more

I appreciate the help and to the older man who helped me and even led me to the right product. And gave me in more info.

From here on out as long as Lowes uses Legacy flooring as their installer I will not shop here. This entire process has been a nightmare. Since I handed over my money I have received nothing but crap service from Legacy. Lowes needs to find a reputable installer that actually shows up and Finishes the job. read more

Useless absolutely useless!!! Saw plenty of employees standing around chatting with eachother. Talked with employee (useless) and manager (useless) did not get the help, so going elsewhere. If Lowes cares about their customers they will reach out to me. My time is valuable, so is yours I'm sure, so don't waste it by going to lowes skibo or Hope mills. read more

Never stocked, has become the Dollar General of home improvement stores in the fact they just leave merchandise on pallets in the middle of aisles. You have to help yourself find things as most of the employees seem to only have been working there for a few minutes. Management is overworked and understaffed, so the needs of the customer are on the back burner. I tried to stay a loyal customer, but will not be returning. Home Depot offers price match and discounts, as well as having better stock and more knowledgeable employees. Save yourself a trip, and find a different store if you need to get the job done. read more

I went there to buy a stove, and several other products when i went to the register to check out they were rude the bag of fertilizer that i was trying to buy had a rip in the front and the others like it were priced at 50 percent off they refused to sell it to at that price after making we wait for over 30 minutes and forcing everyone through self checkout is not a good idea especially when we all had big orders, I ended canceling my whole order and left the store. when i was trying to buy my stove i waited forever to get checked out the guy who was there kept disappearing like he was hiding from customer then tired to charge me for delivery it's a good thing that the computer wouldn't let him. The store is a mess especially the plumbing section we stood there with my client for an hour waiting for the department manager to help us get parts down from the rack he snapped at us and told us when he was done with the other customer he would help us and he didn't he started putting up stock with 2 other employees lowes you have some improving you staff has an i don't care attitude as a business customer this was the worst customer service I seen read more

Never come here for Key Duplication! Waited for about 10 minutes to get somebody to help me and tell me I have to "wait a while" because he was helping somebody else, when he (the same person that was assigned for key duplication) already passed by 2 times and has seen me waiting. He could have told me the first time, and I was observing him, he helped 2 other person before he got to me. I had to wait for a total of 20 minutes until he was ready to help me. Asked him what the hold up was, and he gave me an attitude that he had to help a person before me. Ended up getting frustrated and walked away. Next day... went to HOME DEPOT on Skibo, it took me 5 minutes to get 2 keys duplicated (and with very courteous service). read more

I have absolutely had it with the low class employees they hire at this location. I was looking for someone in plumbing and asked an employee with the Lowes vest on if anyone is in this department. He was kind enough to ask someone in paint as he seemed new and was unsure. He came back to me and told me that "she" was going to page someone for me. I saw her continue to stock some shelves. I waited 5 mins and yet she was still there and there was no page. She disappeared so I went to the aisle she was in and saw her by the paint desk. I approached her and asked if she was going to page someone like she said she would. She kept on helping other people who got there after me. Nishia, if you have no intention of customer service then don't tell an employee to tell a customer you will page someone. There are too many employees like Nishia who are just looking to do the minimum amount to get paid. I often wonder what people have been doing who have been there for years and can't even direct you to something. Talk about doing a whole lot of nothing. So we have the lazy rude type like Nishia and the self service stations now. I don't need this behavior. A hardware store that is known for customer service just opened near me. If it wasn't for the fact they had closed, I would never step into this EBT mentality employee farce. Never again. I would rather go to Ace or Home Depot then step in this dump again. read more

customer service is the worst, especially the lady named courtney she was very rude and instead of helping me and my husband find what we were looking for so we can go before they closed she was bitching how we were taking forever and how we needed to go. she wasn't helpful at all and she was just bossing the other employees around when they were tryna help us out so we could go, i get it was last minute (5/8 mins after closing) but she still shouldn't have treated us like that, for the first time shopping at lowes highly disappointing and it would b my last time shopping there. they need better employees. home depot is better read more

Got great service from Stephanie in the Garden Center!

I went to get a refrigerator and had outstanding servive and delivered the next day. The people who delivered it was great. Super friendly and cared about the customer. I couldn't ask for better service. Skibo rd Lowe's in Fayetteville n.c. read more

It's pretty bad little to no customer service. I wanted to buy a bbq grill from out side and they kept telling me they can't unlock them untill you buy it, and they need the item number. But the grills have no item number or bar code posted. Went to Walmart and it was $75 cheaper for almost the same grill. read more

This location is quite literally the bare minimum when it comes to anything... I've been here multiple times and have been consistently let down whether it was the inventory, customer service or cleanliness of the store. Not impressed whatsoever and all the employees are in their own little worlds and not in any rush whatsoever to help. read more

I'm never disappointed by Lowe's, they always have the best deals on the items I'm shopping for and I've been incredibly inspired each time I walk in for home improvement and gardening ideas. The staff is usually very friendly and happy to help, they have always been able to point me in the correct location when I get lost in the store. I'm glad to have a Lowe's so close by, my garden has been a better place to be since choosing to shop here. read more

Went in this afternoon to buy some black pipe and fittings for a furniture project. Husband and I were sorting out the various pieces needed, difficult because people tend to put things back in the wrong place so you have to check each piece to ensure it is the correct one. Down on hands and knees trying to pull back stock forward on low shelves. Approached by EXTREMELY rude sales person named Wayne who, instead of offering assistance, chastised us for pulling some empty boxes out to get to the stock behind and then went so far as to say "you are going to put everything back right? WHERE it goes right?" We explained that we were sorting through TRYING to find what we needed but that it was difficult due to the ALREADY jumbled stock. He just stood there and stared for about 2 solid minutes and the left. Honestly, so irritated by his behavior...hope a manager sees this and reaches out. Asked to speak with manager or supervisor up front, but couldn't wait any longer for them as had other things to get done. read more

Lowe's is our go-to place for all our hardware needs..We frequent This establishment at least 3 times a week and we always find what we're looking for here read more

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I visited lowe's and tried to purchase a Riding Lawnmower using Progressive leasing. The associates at the store had no idea how to complete the transaction. I called progressive and tried to order through them online. I was told the Item i wanted was out of stock. That would've been acceptable if I wasn't standing right beside the item. The process of buying from lowe's using progressive leasing was so frustrating I cancelled the whole thing and walked out of the store. Worst custer service ever. read more

I abhor this location! Against my better judgement, I stopped in for something I know they carry (or I would have went to Home Depot). Happens they are actually out of it! Couldn't find another item on my list and walked around for 15 minutes trying to find it and someone to direct me. In addition, there are always long lines and not enough registers open. Do yourself a favor and go out to the Raeford rd or Ramsey location! Or better yet, skip Lowe's altogether and shop Home Depot! read more

Lowe's Home Improvement - All these people and only two registers open. Typical of this location! - Hardware Stores Near Me - Fayetteville, North Carolina

This used to be my "go-to" store, but the customer service has become non-existent or completely useless. Ask an associate for assistance, and they pawn you off to the next guy who either can't be found, is on break, or has no clue. Heading to Home Depot! read more

So after spending 30mins waiting on someone to cut two sets of blinds (valued over $100)...talked to customer service twice and someone who claimed to be a manager...ended up walking out! I will go pay another company my money since Lowe's is too busy to assist a paying customer. Honestly it is 8:30 on a Friday night...not like I went during pean operating hours!!! read more

Long story short These people really don't care for customers. They just came to make a paycheck. It's Home Depot from here on out. Customer Service is the worst. We purchased our father a new riding lawn mower. Took it home and it didn't work. We simply brought it back for an exchanged. We already knew it needed to be emptied of fuel before bringing it back. The manager asks us to bring it in. We do, and the Mexican chick comes out of nowhere asking us where the gas goes......then complains that there's like 4 or 4 drops in it. We were already upset we got a bad mower. It was very simple. Take the thing back and give us a new one. Then after making us take it outside to turn. it over on it's side a man walked clean out the store with a brand new weed eater and we told her. She says "Oh I'm not going outside." So you'r ignore a shoplifter, but give my family a hard time after spending our hard earned money on a faulty product......wow Stay away from customer service especially the Mexican/spanish (whatever) chick read more

The Lowe's on Ramsey St In Fayetteville NC has the worst customer service I've seen In a long time. I have a bathroom vanity cabinet that was damaged when I opened it this evening. I wanted them to open the one they had in stock to make sure it wasn't damaged before I drove almost 40 miles each way to get it. I've tried to call them 3 times this evening. It took them over 2 minutes to answer the phone at customer service. After someone finally did answer the phone They said they couldn't open it in the store without manager approval. I then tried to talk to a manager. After 2 more attempts and being hung up on by both him and customer service. I finally gave up. I'll be going to the one in Hope Mills tomorrow. One of the only Lowe's left where they seem like they still want to help someone. Don't waste your time or money going to the Ramsey St Lowe's location. It's clear they don't care about customer service or customers. read more

This store has a hard time following its customers. Every time I come here it seems like the place is getting robbed. Hard to find service and I will say that I like the other store so much better. Garden section is ok but tools and lumber needs help. read more

My husband and I love this location. The plant and outdoor selection is always diverse and well stocked. We have always had wonderful customer service here too. Kevin was outstanding when we came today, he saw a product we were buying and went out of his way to approach us and ensure we had all the parts we needed. Customer service makes or breaks an experience! It made ours today. read more

I will NEVER do business with LOWES again. My husband and I just purchased a home. The carpet needed to be replace which we agreed once we purchased. Thinking Lowes was the best place to go, we realized it was a terrible decision. Day 2 of receiving keys to house we went to Lowes. Did not want to move in unless carpet was replaced. Once we chose the carpet we wanted, we had to search for someone to help us. She assisted But we had to wait a week for someone to come out just to do measurements. Waited another week for someone to contact us about the quote of the work. During that call with the quote, we were told that the carpet we choose was in stock so we paid. After we paid we were told that we will get a call to schedule the installation. NEVER happened! Once they got our money, all communication was lost. After a few days, we tried calling multiple times and either no one picks up the phone call in the flooring section or we list get transferred to where no one picks up. Even asked for the manager and no help! He was clueless and didn't care to find out. We had to physically go up there to actually talk to someone to get answers. When we demanded answers, we get told that all the carpet was not in stock and it was another two weeks before a shipment was in. So we were basically LIED to when it was time to pay after we were told that it was initially in stock! So why couldn't anyone contact us about this?? Easy to call for the money but went ghost once paid! The floor rep finally came to the conclusion that another Lowes had the exact carpet in stock where they can request to get the rest. However their team couldn't pick it up for another few days. Like what?! We couldn't even get a scheduled day of installation without the actual carpet company who come to install the carpet see it in the system that all carpet is all in stock at Lowes. And guess what? That was another week to wait for the actual install once the carpet company finally reached out. Working with Lowes was the worst experience. Lack of communication and work efficiency! They delayed my family and I moving into our new home by weeks because of their carelessness and lack of organization. Sooo if you need carpet replaced, DONT use LOWES!! Save yourself the frustration and headache! read more

Guy in paint didn't have any input on what to use as a base. The I go to check out. All self check out is down. All lines gave at least 5 people waiting . If I didn't already have paint mixed I would go somewhere else. Not coming back here. But that is how I feel pretty much every time I stop in Lowes anywhere. They have gone so far down hill they have created a well. read more

I like Lowe's better than Home Depot. They have more to choose from and I never have any problems finding someone to help me when I need it read more

Lowe's Home Improvement - Hardware Stores Near Me - Fayetteville, North Carolina

The only good thing I can say is thank you for having what I needed, but possibly the worst customer service I've experienced in a long time. While calling in for assistance I was hung up twice before finally receiving satisfactory service. They had the item I need, but it was like pulling teeth to be helped. I'm praying that the in store service is better. Hopefully they get retrained on their customer service in the near future. read more

Didn't honor the warranty for Craftsman tools. I brought in a socket wrench that I had bought years ago and they refused to honor Craftsman's lifetime warranty, despite their being an authorized retailer. read more

A home owner has 2 choices, higher someone to perform maintenance tasks or do it yourself. With the help of Lowe's, I choice the latter option. read more