How to lose a good customer over less than a dollar! I often…read moreshop at Burney True Value Hardware as it is convenient and I have always liked to support local businesses over the chains like Home Depot and Lowes. Today, was my FINAL shopping experience at Burney. I had purchased a few screws for a project a week or so ago and didn't need them. Today, I tried to return them and buy some more items. I thought I had the receipt in the bag but I did not seem to have it with me. I asked if I could return them without the receipt. The total for the four screws was a whopping .82. I was told that they couldn't return them without the receipt as they have hundreds of SKU numbers and they wouldn't know which one I was returning. This made logical sense until I looked at my bag a little further. The gentleman that helped me pick out the screws didn't seem to write down the SKU number on my bag! How was it rung up when I purchased it? I assume by some generic key that charged me the .82, the same generic key that could have refunded my .82! Sorry Burney you lost me for good over this one, shame on your staff!

Do not buy your Stihl equipment from here. I bought a ton from there and soon as a pole saw gets a…read morecracked gear head they tried to price gauge me when it's under warranty. The tech called Stihl and sent them pictures trying to get them to deny doing the warranty. The saw had a scratch from where it sits on my trailer. The tech told Stihl I did some crazy stuff when he didn't even know. So Stihl denied it. I called Stihl and they told me they don't know why the tech called and sent them pictures trying to get it denied but they said yea clear warranty problem. I've emailed the store several times trying to speak with a manager and the won't respond. They kept my saw for two months before they called me and said we can't fix under warranty. Now I have to take saw to different shop out my area. Sorry place. Hate I spent so much money there

I went to Reckless on a mission. I'd tested many colors on the walls of my office, found the…read moreperfect shade of gray and was subsequently disappointed by the paint quality. The sample was thin, clumpy and just of poor quality. Being an inexperienced painter in the digital age, I turned to online reviews for recommendations for high quality paint. Enter Reckless Paint, one of the only Benjamin Moore paint suppliers in the Durham/Chapel Hill area. If you're looking for an old-school, friendly paint shop, this is the place to go. The staff was knowledgeable, friendly and helpful. The owner helped me decide which type of paint I needed, matched the color perfectly to the sample I'd loved and made sure that I purchased the right amount of paint. They did mistakenly make an eggshell instead of a matte finish. I wasn't picky and could have been easily convinced that eggshell was a better option. They didn't push a 'well, eggshell is superior' sale on me. Instead, they profusely apologized and gave me a 50% discount! That's customer service. I hadn't expected anything like that (and to be honest, was completely fine with the eggshell after they showed me the eggshell paint on their walls and gave me instructions on how I should use the paint). They carried multiple types of paint (I bought and loved the low VOC Devine paint...no priming and I only needed 1 coat to cover brown walls). I also saw paint supplies- rollers, brushes, drop cloths, etc and stains for wood. When the urge to change the colors of my walls strikes again, I'll definitely return to Reckless. I'd highly recommend to anyone looking for quality paint and service.

We have bought a foreclosed home and it needed a lot of TLC. The owner Bryan went above and beyond…read morehelping amateurs find success in painting and staining some pretty beat up wood floors. We are well on our way to restoring this home with our own hands and with help of Reckless Paints. Thanks Bryan!

What a find! Such a unique store, ask to see the mice, I bought one…read moreto put on my cheese tray when I entertain, such fun. This store has so many great dishes, placemats, tablecloths, lamps, furniture thats painted with great designs. Plus a bargin basement with lots of sale priced items. My new favorite shop! I will visit often.

This was my second time shopping with Huffman. They are professional, knowledgeable and provide…read moreexcellent customer service.

What a great store! They have an extensive selection of wallpaper books, which NO ONE else has!…read more The staff is very knowledgeable and couldn't be more helpful! I can't wait to go back and look through the vast selection of great wallpaper companies!

This is the paint store to go to for COLOR. They have every color on display from Ben Moore and it…read moreis EXTENSIVE. Either the manager (TJ) or the assistant manager (Alex) are always there to help and answer questions. I might add that Ben Moore is the absolute KING of color and you will find EXACTLY what you need there! The paint is high quality and you can just get a small sample too. I highly recommend this location because there is even a "contemplation table" where you can sit down and just dream about how your new space is going to look while deciding which colors you like best! A++

HORRIBLE , I made a purchase Sunday and paid extra for home delivery. Those items were for an event…read morefor the new school year bash. The company they tasked stated that they attempted delivery but I slept at the front door and no one rang my ring doorbell. The delivery that he had attempted delivery in the morning which he lied because my ring doorbell would've picked it up or I would've heard the door had been open for door since 7 o'clock that morning up until 8 o'clock that late evening. Home Depot has piss poor service when it comes to delivery and no one's reached out to me at all. They dont deserve the one star I was forced to provide them with.

ATTN VETERANS especially in Fayetteville, NC: Had to deal…read morewith a new cashier Aquina I think was her name. She asked my husband if he was a veteran. He is. Provided his NCDL with the veteran endorsement, which, in order to get, you have to provide the State DMV with a DD214 to prove you served. But Home Depot doesn't, apparently, recognize veterans that don't have a VA ID. For the record she said she "would provide the discount *this time*. What difference does it make? If the State of NC recognizes a person's service to their country enough to put it on their State issued identification (which also has the on it and is supposed to be more thorough) why is the extra identification necessary. If this is Home Depot's regular policy, maybe veterans should not be shopping there. Not all veterans choose to go through the VA for anything for many reasons. None of the men in my family went through the VA because of the lack of faith in what was supposed to have been provided to them. Or because they thought other soldiers were more worthy of benefits then they were despite having, like my husband, been discharged honorably. In a military town like Fayetteville, one would think they would be better. Shop at Lowe's. They honor all veterans with ID, be it North Carolina DMV recognized endorsement, VA ID or DOD ID. If you served, you served. Side note, it is a damn shame that businesses even have to ask from proof, because people can't be honest and try to get discounts they don't qualify for. Shame on those people too.

I have shopped at multiple Lowe's all over North Carolina. Usually it's like pulling teeth to find…read morean employee that works there eager to assist and help with what you are looking for. Well I finally found one. I was looking to buy 26 bags of gravel for a job I am doing and I'll be. Walked by Garrett from lawn and garden stepped up to us and asked if we needed help. That's a first. Then he proceeded to load up a pallet of the 26 bags of rock while I went to pay at the register. He had it load and pulled around waiting for us and help loaded it on the trailer. I am currently on hold trying to get in touch with a manager to let them know what an exceptional employee they have. But been on hold for over 10 mins now. .

On 5/30/2026 I went to purchase supplies for lawn work and buy a grill. At checkout I was told I'd…read morehave to pay for grill at customer service desk separately. So I did. The employees loading the grill complained about it was hot and they were ready to go home several times, the other employee was rough and just threw the grill on the back of my truck. Neither of them were professional or friendly. The lid was dropped several times ending up with dents. No one expressed they were sorry, once loaded they both just walked away. Over the past month I spent approximately $2000.00 at Lowe's. I purchased a refrigerator and landscape blocks and then on 30th I spent approximately $500.00. I won't be going back there and will recommend to my family and friends not to purchase from there. Your employees represent your company so you would think they would be more interested and polite.

Stopped by today looking for a specific lacquer product. Almost immediately upon entering I was…read morepolitely greeted by Adam and informed that he was helping another customer and would be with me in just a second. Within a minute or two Adam had wrapped up with his customer and acknowledged me. When I told him the specific product I was looking for and the purpose he deferred me to Joey as well as stood next to Joey to learn about the product. Joey did a fantastic job of discussing the pros and cons of the product. He also checked their system to try to locate a smaller quantity to better suit my needs, since the smallest size available was a gallon he proceeded to go into the back and locate the product. Before I could even ask for the material data sheet to know Humidity and temperature range as well as tip sizes for guns, Joey had them printed and was going over the information with me. In the short time I was waiting for Joey to come back from the store room I was passed by two employees both of whom greeted me and asked if I needed assistance. Overall a great visit. I was not expecting the level of customer service from this location since it specializes in commercial accounts, but was quite pleasantly surprised.

From the owner: Your local commercial Sherwin-Williams Paint Store in Fayetteville, NC, serves professional…read morecontractors, facility teams, and business customers supporting fast-paced urban projects. Connect with our commercial team for specialized guidance, coating system recommendations, and support tailored to institutional, industrial, and large-scale work. As a reliable paint store near you, we provide industrial coatings, equipment, color resources, and jobsite solutions designed for demanding environments and long-term performance. A Spanish-speaking representative is available to assist customers.