Staff are very helpful here more than Home Depot. I always always get the help I needed at any Lowes. Many selections to choose from, store is clean and very organized. read more

Lowe's Home Improvement - Building Supplies Near Me - Fayetteville, North Carolina

See all

My experience at the Lowe's store in Fayetteville (Store #767 Elli and Brandon AST MGR) left me extremely disappointed, and unfortunately, I have lost confidence in shopping there. About two weeks ago, my wife purchased a plant from this location. On July 10, 2026, we drove more than 50 minutes to exchange it after it died. Since we never expected the plant to fail so quickly, we did not keep the receipt. An employee attempted to look up the purchase using my wife's phone number, but the transaction could not be found. We believe the purchase was never linked to her account at checkout, which was beyond our control. What disappointed me most was not the outcome, but the lack of concern and effort to help resolve the situation. I left feeling that customer service and community care were not priorities. A little empathy and a willingness to work toward a solution would have made a significant difference. Instead, we went to Walmart, where we found a similar plant for a lower price and with a guarantee that gave us greater confidence in our purchase. I understand that every company has policies, but how those policies are communicated and how customers are treated matters just as much. Based on this experience, I will be taking my business elsewhere and hope Lowe's takes a closer look at how customers are served at this location. read more

Ordered a dishwasher on sale...scheduled delivery and stated that it was being delivered to a business...hours 11 - 6. Gat an email and restated in delivery instructions our hours. Received a call the morning of delivery at 8:30 that they would be there in 15 minutes, tried to explain our hours and the man got nasty and said if we can't be there to reschedule. Call to reschedule, and then the day of the delivery they did not show up. Called and was told order was cancelled and we could rebuy acurrent price. Screw them, bait and switch. I will never use Lowes again...Home Depot will be my store. read more

Hello, the team members are not motivated at the store. You will wait until they fell like helping you out with open the cabinets for the item. If you can want 30 minutes or more please go ahead.. Also when contacted the store manager they will not answer your phone calls. read more

I went this morning 3/9/2026 to make some purchases and I got scammed by Pro Sales Specialist Carmen Cruz into opening a Pro Business Credit card account. This lady at time of check out, asked me if I wanted to save 20%, she told me they were running a promotion. I told her that i wan not interested and she insisted, that it was just a promotion, no strings attached. I told her, I had a lowes credit card already and that I was not interested in opening another account. She again insisted and ran my social and information without disclosing that it was for a Pro credit card. And i specifically told her, i was not interested. I noticed that she had opened an account when i received an email. This so called Pro Sales Specialist Carmen Cruz is scamming individuals into opening accounts, by telling us it's a store promotion. She also, told me at the very end not to go to any other sale specialist or that she would get in trouble, if they knew she was offering this promotion. I thought it was weird she said that and understood it, once i received an email about an account that was opened. Now, I'm stuck with a credit card account, that i dont need, and if I close it it will negatively impact my credit. This woman is running some type of under the table or I don't know what business here, because she's going behind customers back and doing all these fraudulent things. Yes, its a fraud, to open an account with out the clients consent. read more

We purchased a LG stove when it arrived it was damaged, the store wouldn't take it back until another stove was charged to My credit card. They installed the new stove and picked up the damaged one and the charges were not removed in 14 days as promised. Every time I called the store for help no one new what was going on. The 1st stove was purchased June 28th and We are still waiting on Aug 28th for this issue to be resolved VERY POOR SERVICE, WILL NEVER BY ANYTHING FROM LOWES AGAIN!!!!!!! read more

Curb side pickup is trash text them they message me you item is on the way 45 min later they said they didn't receive a text and I got the bar code they sent me. Then got the nerve to have a attitude taking about they was busy. Well I was the one who text myself it's on the way. They make me sick frfr read more

Good lord this is the worst Lowe's I've ever been in. Slowest service when ordering pick up, no one ever made it out to my car for my curbside order. Then spent 35 minutes in the line to pick up the order. One night they closed it down to one register for the last hour of being open. There were about 40 people in line that reached to the back aisles. Not super helpful or great when we're all supposed to be spaced out for the pandemic. No clue why they are running it as poorly as they are but across town that Lowe's seems to have it figured out. read more

Absolutely terrible customer support and communication. I had scheduled for a pick up of material from my house on Monday. They no showed. Called and they said someone came. A lie, I was home All day. Rescheduled for Tuesday. No show. and when I called they said I wasn't scheduled until Wednesday. I have an automated voicemail saying otherwise. They will try to gaslight you and just keep pushing the schedule back. Do not order installations, deliveries, or house pick ups from this store. read more

TWICE I have placed simple pickup orders and BOTH times waited SO LONG, called SO MANY TIMES, till they insisted I come in, which I cannot do. The second order, I went home and said 'have someone call me when they're ready to bring my things out, I'll come back'. Nobody ever bothered. Saw many employees with masks around their chins. This place would be better run by actual primates. If you call, you get put in a hold loop forever and ever, nobody does a dang thing. What a total dump. read more

This please has the worths customer ser ice ever, no one works in the isles, if you need help you better go elsewhere

We paid a lot of money to have our yard fenced. The day before their their contractor called and said he's going to push me back 3 weeks because lowes didn't deliver the concrete. He tells me to call them and take it up with them. I do, and lowes does not come through. The contractor does though, and goes to the store and picks it up himself to have it delivered. They way over estimated the supplies we needed, so I still have materials just laying in my yard that they were supposed to come pick up. They never did. Now, several weeks later I get a notice from code enforcement... they never got a permit to have the fence installed. And I can't get ahold of anyone! read more

Newer lowes . Pretty nice . The setup is a good walk through . The vegetable plants were decent in comparison to other lowes but not a huge selection of tomato plants at all. The staff I interacted with were helpful read more

Veteran buyers beware...Lowe's will give you 10% off your purchase UNLESS the item is on sale

Taking prices and giving estimates. read more

Lowe's Home Improvement - Building Supplies Near Me - Fayetteville, North Carolina

See all

An employee knew something I needed was sold out even before checking. He also looked in other locations for the item before I even asked. Felt that the employees there were knowledgeable. read more

Worst place to shop ever. Came here to buy a dryer after they sent me here from a different location I was told to come here and ask for the appliances service advisor when I came she denied that any one called her from a different location and she was very rude after 15 minutes she came back to me and told me to go pay for the dryer at customer service when she could of just charged me for it there came to customer service was there two unprofessional girls one talking on the phone for about 15 minutes then the second girl went to look at the cookies that was setting on a table then came back so mad and I don't know why she's mad and was talking to me in A very rude way never asked me if I'm a my lowes customer then after 4 times of giving her my number she finally charged me for the dryer then I'm outside for 45 minutes and haven't got my dryer yet I'll never come back to this location. And I'm advising anyone else not to come to this location. read more

I wish I could give them 0 stars. I've had several bad experiences but kept going back but I've given up. Worse Lowe's ever. Customers service rep needs a class on customer service as she cuts you off over the phone and hangs up on you mid conversation. They sell you a product that they do not have on stock and then end up rescheduling your deliveries back to back. Fail to notify you that they will not deliver until you've missed half a day of work. They have lost me as a customer. Very dissatisfied with this store. read more

Well lets just say I wouldnt get windows from there anymore. They did a great job on 2 sets of windows but when you put in a hard days work and you come home to find a half dozen nails sitting outside your childs window. concrete chunk and foam laying on ur upstairs carpet torn out screens left behind along with other stuff in a disarra, pissed off is an understatement. You see when I go to work I stay there until the complete job is done and if I got to stay a little longer to make sure its done correctly then I stay longer. When I come home from said job and have to clean up the mess of someone I paid to do another job thats just unacceptable. I didnt pay some kid down the street 20$ to do this, I paid a team of people 3 grand to do this and it still wasnt done properly. You know what I do when a nail falls to the ground. I search until I find it cause I know my kid or my wife or my dog might step on it. I guess when your in a hurry to start the next job though just saying screw it and moving on is a way easier answer. Lowes called afterwards and the lady did apologize and said she would inform a manager but no word from them. Par for the course. Some folks want to just get a paycheck, I work to do a job, I guess I have different standards. Oh well I have 2 other sets of windows needing replaced that I guess will be going to someone else who will likely do a better job for cheaper. read more

See all

Just don't even bother. I've made the mistake more times than I'd like to admin. More than once I've driven out there for store pickups that I got notified were ready only to find out they hadn't pulled the items and sometimes they haven't even been in stock. I've been left outside by a gate waiting to get a larger item that they told me had to be picked up at the garden center and to wait outside the locked gate, only to have no one show up. They just kept telling me to wait. Finally someone happened to wander by and told me that wasn't even the procedure and no one had been called to help me. They ended up having my item at the customer service desk. Most recently, I schedule flooring to be installed. It was supposed to be done in about 3 weeks. Two months later and many calls to check on where my stuff was, it was finally delivered. Only, it wasn't my stuff. Part of what they delivered was mine and part of it had someone else's name on it. The rest of my stuff is missing. The installation still isn't scheduled. I finally gave up and tried to cancel and they want to charge me a restocking fee after their repeated mistakes. The store won't even return the installation team's calls yet they expect a customer to be able to get any assistance? I'm so done with this store. read more

HORRIBLE CUSTOMER SERVICE I have ever experience! I waited for almost 30 mins for someone to help me in the blind department and and nobody never showed up after having them call over the section I was in. I just walked out the store, I will never come this store again Lowes needs to do better, disgusting customer service! read more

I called asking if they had a scratch and dent section for their appliances and the lady had no clue. Put me on hold and kept getting transferred to customer service. I was on hold for 15 minutes, never making it to the appliance department and got hung up on. Called 3 more times and they hung up on me every time. I would NEVER buy anything from here. read more

I'm currently renovating my home and have spent thousands of dollars at lowes. One purchase I made was about $1200 for laminate flooring. It took us longer than 90 days to install the flooring. I'm in the military and currently in training away from home. After we finished the floor we had about 6 packages of flooring left, unopened. I called to make sure I would be able to return the floor with my receipt and the operator was pretty rude. She just told me it says on the back of my receipt you cant return anything after 90 days. I tried to explain my situation but she didnt care. Customer service is lacking. I will go to home depot read more

I agree with a lot of reviewers here. Most of the employees treat you like you aren't worth their time. Laugh at you when you need help, mock you and that's when you can actually get their attention. It's not just one experience but multiple dealing with this Lowe's location read more

This has been a horrible experience with getting carpet installed in my rental property. Lowe's has made mistake after mistake. They sent the contract to the outside agency but never marked it as a 72 hr install. When I called them they had me call the install coordinator who then had me call the actual install company. On the third day of a 72 hr install, they said they need the power on for carpet to acclimatize. I has the power on that day and three more days they are not sure when they will install. They have to call on Monday. Meanwhile I have tenants waiting to move in. Lowe's takes the money quickly buy offers no support after they have your $1,000 of dollars. Please go to Home Depot! read more

They have zero idea what's going on in this store. You place an order. No one calls you to inform you that the order has been fulfilled. You come to store. Then they tell you part of your is damaged and they're waiting on fulfillment. Another week goes by, no call, you to to the store. They tell you the order is not in. Then you get an email from Lowe's stating you have a partial order. You go back to the store. They are unable to find your items. Finally, you're told your order is complete, they just don't know where it's stored in the store?!? After an hour they find your order but it's delivery day and it'll be another hour before they get it out to you because it's blocked by other pallets. Ok. You return a few days later, they can't find your order. You ask for a refund at this point. The manager tells you've already been refunded. At this point you contact your bank and place dispute. If you have a project and need to order anything go anywhere but this Lowe's!!!! read more

The Paint section needs more customer service training. There were three ladies working the paint section. The 2 older ladies were putting up products but there was another associate possibly a team lead that did not even acknowledge me. She left the section as soon as she saw me. No "I will be with you shortly," nothing. She came back and still did not acknowledge me standing there waiting for her services. I simply left everything at the paint section counter and left the store. I didn't buy anything and probably will never return to this Lowe's ever. Please train your staff on customer service, this is imperative. read more

The only reason I am giving it a 2 is because of the lady who works in the paint department. I went in today and was ignored by employees, anytime I asked for help was told I don't work in that department or put their head down and walked by. Tried to look at tile for our kitchen remodel but they left power equipment sitting in the aisle and blocking it. Guess I will drive the extra distance to Home Depot since we are remodeling a whole house. read more

I cant get anyone to pick up the phone. We need to know when you are delivering an item. I completely regret ordering this item from Lowes. Communication has been awful. read more

Went in on a Friday to purchase a fridge, had some issues getting someone to help us but were finally assisted after 10 minutes or so. When we went to check out we had issues with a check that was made out to Lowe's. The manager on duty was anything but helpful however our cashier was trying her best to assist us within her job capabilities. We ended up leaving without making the purchase. Came back on Saturday, we spoke to the customer service assistant, Timeka, and she was incredibly accommodating and took her time to assist us. Between her and the head cashier, they are able to accept the check that was previously "not accepted there." We schedule delivery for the next day, Sunday. We were told someone would call us at 7am, we never received a call so we called Lowe's requesting a time frame. The delivery drivers arrive during said time with no issues. The fridge that was delivered to our home was the demo/floor model, when we paid full price for a brand new fridge. Delivery drivers handled the situation well and appropriately but we are beyond disappointed with Lowe's. Can not wait to be done with this fiasco so I can never step foot inside of a Lowe's again. *updated to stay that, David, the appliance manger contacted us on Sunday, the day of our first attempted delivery of the used item. He discounted 10% of purchase price. We appreciate David, and Timeka at this location, whom we felt were outstanding service members. However we will still choose hardware stores over Lowe's* read more

I have to agree with another reviewer, the people who work here seem to care less about customers and they give little help. Many seem to just show up for their paycheck. There is a nice older blonde lady who works up by the registers, so she seems to be their best and nicest employee. I always look for her to check out. I recently had an issue and contacted a manager twice--and it was never resolved. read more

Take the trip down Ramsey for this Lowes instead of the one on Skibo. We have lived here 3 years and we have NEVER had bad service at this Lowes, however the Lowes on Skibo consistently has terrible service! read more

Quick applause for Ms. Liz at Lowe's Ramsey Street. Just received an email from our tenants this morning that our thousand dollar fridge (delivered YESTERDAY) had a dent in it! OmG! After a few tries, finally got Ms. Liz on the phone, and no questions asked, she ordered another from their warehouse and will have it delivered as soon as they get it in. THANK YOU and thank goodness there's still good, quality customer service here in America! This place has always been good to us, and especially to the military community. Good 'ole Lowe's. read more

In the wake of Hurricane Florence - My husband and I found ourselves in need of materials to patch a hole in a fence & a chainsaw to cut the tree that had taken it out. Sadly, they were sold out of chainsaws, but a sales person was able to direct my husband to a recuperating saw. While not ideal it definitely met the need. The Garden Center was closed due to weather issues. That wasn't a problem, the sales people were only too happy to go find and bring to us a roll of Steel Woven Wire Rolled Fencing + a dozen T-Posts. They were short handed, but checkout was moving right along and everyone we spoke with was happy to be helpful. read more

I just called and made my order over the phone with this store. Victor was great he got right to the item and ask if I needed a couple of other things to go with my order. If I had needed them I most certainly would have appreciated him reminding me. When I needed to pay I got a young lady named Taylor and she was great as well. I could tell I wasn't bothering her but she actually wanted to help me. She is even going to send me the receipt so I don't have to wait for it until pickup time. Lowe's- These two really need raises so they will stick around and you can have good customer service and return customers. It makes sense, just think about it! read more

Terrible customer service! No one wants to do their job! Staff isn't knowledgeable or helpful. They all seem annoyed to be bothered.

The people at this store have gone above and beyond for me and my wife. Last night, while I was trying to pick up some materials for a flooring project, my truck's battery died. It was right at closing time, and it began to pour. Still, several employees gladly got jumper cables and helped me get the truck started. Meanwhile, Shauna (from Flooring) and others made sure that my order was set aside safely until the next day when we could resume. Everyone has been kind and extremely willing to help. There are some great people in this store! read more

A friend and I experienced the worst customer service I have dealt with on 26 May 17 at approximately 6 pm at the Ramsey St. Lowes. Basically, after paying for an item, 2 different employees wouldn't help us look for the item (railroad ties) and told us to look behind the store (isn't that their job?). We found some up front that were convienent to load, but were told by 2 different employees we couldn't have those. They wanted us to choose from a pile of busted up railroad ties. The manager agreed that we couldn't choose the specific railroad ties. Finally, they said we could take the ones we wanted... so 3 employees watched us struggle to bust the steel bands with a screwdriver and a wrench instead of helping us. As a DIY kind of a guy who has spent $5k plus at this store in the last 6 months, I am disappointed. Lowes has lost my business. read more

Sorry but Lowe's on Ramsey St in Fayetteville, NC is a bust... I have been back and forth to the store numerous time as well as back and forth on the phone with the managers and customer service reps. All I wanted to do was purchase and have installed a toilet and a door. I have been trying to get this completed for more than 3 weeks at this point. They constantly tell you someone will contact you to schedule a time in 48 Hours which never gets completed, no one calls you and no one in the store knows how to get anything set up. They dont know how to use the registers, they dont know where people are. When you finally get someone they are more worried about when they can go to lunch then home improvement help. I am highly disappointed If I could leave ZERO stars I would... HORRIBLE HORRIBLE EXPIERENCE!!!!!!!!! I have spent over 500.00 with no good results.. NEVER GO THERE!!! ITS A WASTE OF TIME PERIOD!! Might I add still waitin for the call! UGH!! read more

Ok during a Friday evening after 5pm. We came to find unique screws, bolts, and ply wood. The people in hardware were swamped but polite, the lady the cut wood was extremely slow but polite. read more