Horrible customer pickup experience. I've been here 45 minutes and the order still isn't pulled. I've asked to speak to a manager twice and she pickup last calls, explains the problem to the manager and the manager stays in the office and won't come speak to me. This is unacceptable, especially when I could have picked it all out myself faster. read more

Mostly helpful people. Yet, the last two times I've been there about mid-morning, you can't find anyone working the aisles. I wondered through that entire store from one end to the other trying to get some help to offload 10 sheets of paneling. Altogether, took at least an hour longer than I had to waste. They usually have what I need. I'm just really hoping they get their staffing together. I'll certainly go back, but I don't know for how long. There are plenty of other stores with similar products who may have a more attentive staff to help you not waste time. read more

Worst customer service I have ever experienced. The manager and staff are very unethical. Drive the extra 20 minutes, and go to Home Depot

This Lowe's had employees ignore me. I feel it is because I am female. They only have one employee working in the plumbing department and no other employees can help because it is not their department. I waited 20 minutes for someone to wait on me. When I was finally waited on the man told me they couldn't cut pipe after another employee told me they could. Only after I said fine I'll go to Home Depot did he change his tune. I'm not happy with the service read more

I bought a dishwasher and stove on line. I paid to have the old ones removed and was told the stove would be installed. When I called about the dishwasher being installed they said I had to have a plumber do that. Nothing was said about not removing the old one, since I paid for it. They did not remove the dishwasher; they did not install the stove. Said I didn't purchase a cord for that. They even said the old cord would work but just threw it on top of the stove and walked away. When I called Lowe's about it, they just refunded the $20 for not removing the old dishwasher.Worst service ever!!! On line ordering needs to be clear about what they will and will not do. read more

We ordered some appliances online and it turned out the appliances were on back order due to the color not being very popular. After speaking with the manager [ respectfully ], Lowes made it right by listening to the problem and giving us a solution. Thank you for your patience and professionalism. read more

Went to buy refrigerator and dishwasher during Memorial Weekend and it was packed! Jerry, the store manager, came over and spent a long time helping me find a refrigerator. It was incredible to see a store manager help customers out. He spent over an hour working with us! Then Lee, the salesperson stepped in and finished the order he as also so helpful and friendly! I highly recommend going to Lowe's in Forney! Great place! read more

I shop at this Lowe's in Forney often. I bought a ladder and spar urethane yesterday and some plants the previous day. Store is usually clean and organized and I am able to find things here that their competitor is always out of. I needed a plumbing part today and John was very helpful. Home Depot is closer to me but, of course , they didn't have any in stock. It is great having a Lowes nearby when it is necessary to find a replacement part. read more

Poor service AGAIN at lawn and garden in Forney, Texas. I went to register to buy mulch and top soil (16 bags). The male worker and female cashier were playing around. I made the purchase and told them that I would go get my truck. I did and nobody came out to load the bags. It was 100 degrees and I've had a heart problem. I loaded the bags, then went back to register to see if anyone wanted to count them. The male worker hesitated, then headed outside. I got tired of waiting. By the time he got outside I was already in my truck and I left. Bags weren't counted. read more

By far my one stop shop for everything. Yes it may be pricey at time but everyone here is amazing. Specially there flooring department managers Kory and Deon. My wife had plans to redo our homes flooring with new carpet and vinyl. We searched for the right type but obviously they don't carry every type in their store. We found the Stainmaster brand which I would like to say there advertisement with their samples displayed sure is not accurate with the 72 hour delivery for the carpet. The person who checked us out was not informed about the time frame and we were expecting the installation to be done by that time frame. Long story short, Deon stepped in and made a great deal of above and beyond to make sure we had everything corrected and that we come out of the situations satisfied. Kory backed Deon decision to make sure all mistakes were corrected. By far my favorite people to deal with at Lowes. Deon specially keeps in touch with the contractors to make sure they do as needed to make sure there's no new errors. read more

Horrible management. Friday 630 pm. 4 employees and they have a don't care attitude. No one to check out people. No one to help people. Screamed for help and no one responded. Don't waste your time and money at this store. Go to Home Depot in Terrell. Worth the drive. Was ready to spend 500 or 600 to finish remodeling bathroom and no one in plumbing, lighting or tools. Left basket at cashier area half full of stuff I could find while Long line of people waiting on one cashier. Needs new management ASAP' read more

Special shout out to Jacob and Kat up front! They both went above and beyond in helping my family out at a recent visit. Really appreciate their help! Awesome prices on washer/dryer sets as well :) read more

We LOVE this store! We actually live closer to the Rockwall store but drive a little further because of the customer service at this store! We replaced our washer and dryer in June...refrigerator in July and microwave in Sept. Our salesperson was so kind and helpful... the delivery guys and techs are friendly and were very professional!! Thank you Lowe's for the best customer service in the DFW area!!! read more

If you're a woman and you want to disappear, GO TO LOWE'S! I've been there 3 times looking for a certain tool. Today, I asked that someone be paged to help me. When the guy came over, he WALKED BY ME AND WENT OUT OF HIS WAY TO help a man. I WAS INVISIBLE. read more

Excellent customer service. I have purchased many things here but had an issue with my trimmer. I hadn't purchased a protection plan so I had to go through the manufacture which was awful and blamed the oil and gas mixture (the oil came in the box...). After that experience Lowes ended up taking care of it and I'll make sure to buy their plan instead of dealing with manufactures which would rather make up excuses. read more

Purchased a washing machine the other night. It was a returned item but I was assured there was nothing wrong with it other than the scratch and scuff on the front. I purchased this machine because I needed a machine that night and this was the only one in that color readily available in that particular model. My husband and I took it home in the minivan because they couldn't deliver for two days. We got it home and installed it and the control panel had a short. I even had my father, an electrician, take a look at the machine. The panel didn't work properly, sometimes not at all, and the controls would go crazy. I went back in the next day to ask if Lowe's could send a repairman out so I didn't have to return the item and I was told I had to call Samsung and get the warranty repairs done myself. Lowe's wouldn't do anything to help me out. I had only 30-days from purchase to do so. I called Samsung immediately but they were too busy with a recall to deal with me. I loaded the heavy washing machine back into the minivan and returned it. I spoke to the manager to see if they'd be willing to work with me on a new machine because they had assured me there was nothing wrong with this one. I was told they could give me a loaner and request a repairman go out and look at the machine, but I would have to repurchase the defective item, take it back home, take the loaner home (no help was offered in transportation) and then it could take anywhere from 3-days to 2-months for me to be contacted about the repairs. I asked if I wouldn't be reliable for any service charge or repair charge because that would make me unhappy. I was told "no" but that he, the manager, could not guarantee I wouldn't be charged. (Huh?) I'm not going to re-buy a defective item if it could take 2-months for it to be repaired and there is no 100% guarantee I won't be charged for repairs of a defective item. The manager would not work with me on replacing the item even. I would have even been happy with a bit of a discount on a new unit, even if not an even exchange. When I told the manager I did not feel comfortable about repurchasing a defective item if he was not going to stand behind his merchandise and I would be purchasing somewhere else, I was told "sorry" with a 'screw you, your business doesn't mean anything to us' attitude. I was very taken back by the customer service of this store. I'll be taking my business elsewhere for appliances from now on. read more

clean organized and always seems to be help when you need it.. definately one of the better lowes locations