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    Lowe's Home Improvement

    1.0 (1 review)

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    5 years ago

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    Lowe's Home Improvement

    Lowe's Home Improvement

    1.8
    (19 reviews)
    8.1 mi

    We went to Lowe's to get some paint. Stood there for quite a while waiting for help. We got the…read moreattention of the customer service associate for assistance and they made 2 separate announcements for someone to help us. No one came. Another associate walked by and announced that no one was on the schedule for paint department. We were there yesterday too, getting paint samples, and the guy that came and helped us said that no one ever wants to help in paint. Well, we now understand what that meant. I called the store and asked for a manager. I was put on hold for 3 minutes before my call was returned to customer service. The entire experience was unprofessional and extremely unpleasant. Do better. Maybe try scheduling correctly.

    I used their website to order some concrete blocks. I received an email an hour later that my order…read morewas ready for pick up. I went to Lowes, checked in, and they had me park in the pick up area. After 45 minutes of waiting, I received an email Thanking me for picking up my order. However, they never loaded me with my blocks. I went in and they said they already loaded me. However, I pointed out that my truck was still there and no one did anything. So, they loaded up a pallet with my order then and finally loaded me. The takeaway from all this was that my order was never ready in the first place as the email said it was and there is a lot of confusion about the process of having online orders ready for pickup. Normally, Menards is my go to place because they are so much more organized and generally cheaper and have everything normally in stock. But there was no Menards in that area as why I went to Lowes. Is management generally this bad or is Menards just generally much better?

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    Lowe's Home Improvement - hardware - Updated August 2026

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