Today was a good visit! There were plenty of employees, and although they directed us to the self checkout line, they were willing to help us with the process. It was fast and easy. I wish it were like this all the time. read more

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I've been here a lot. The parking lot sucks. It's the typical Lowe's. We got what we needed and waited a bit to check out.

I went to work for a Lowes subcontractor installing doors. While I was at a Lowes picking up doors for an install a gate blew open in front of my truck as I was pulling in. The gate did $4,000.00 in damage to my truck. I asked the manager if I should make a police report as I have full coverage, he told me not to do that they watched the video and it was on them to pay for my damage. He asked for an estimate and told me he would cut me a check. I sent my estimate as asked and never got paid, I was told they're not responsible for their parking lot. I could have filed a report with my insurance company! They are thieves!!! At the time I worked for BlackRock installations, they're contractor. I paid 2 men and myself for almost 4 weeks and was never paid! So between Lowes and BlackRock installations I will never deal with Lowes again!! I would leave no stars if I could! read more

Experience VERY POOR!!! Purchased bales of straw. NO ONE AROUND to help load. Another customer said he had been waiting 30 mins for loading help. What the crap? Does Lowe's management care so little about their customers that they fail to hire adequate seasonal help, or are they that greedy about their bottom line so they all get bonuses??? A man standing by the cashier finally agreed to help me thankfully. read more

The associates inside were pretty helpful. The garden center was another story. Jamie made it very clear that she didn't want to be bothered. Another older lady there was also rather annoyed with my asking the location of an item. "Over there" and pointing to a general area is not that helpful. Guess I 'll shop at Home Depot from here on. read more

I needed a light bulb specifically for an appliance. When I couldn't find it, I asked one man who was a Lowes' employee "can I ask you question about light bulbs. He said to me " if you can make it quick"while walking away. Asked another employee standing around check out counter if he could help me. He was massaging his face and never stopped while I was attempting to ask he question and he was totally disinterested too. No effort to help me. I left the store immediately and hope I never have to shop there again where a customer is treated with such disdain. "Hurry up " read more

Terrible customer service. Especially the paint counter in the evening. The most unhelpful person there I've ever met. Didn't even buy any of the paint because I received no help. Save yourself time and go somewhere else read more

Never do an on-order on Lowe's website, because it is very difficult to return items! Jean read more

I think Lowe's often comes to mind for do-it-yourself tasks and projects but this store is also such a good resource for quick fixes and easy solutions for common household problems. While the majority of their inventory is hardware, tools, and all the bits and pieces to build and create everything around the home- they also have many products that simply solve household problems with easy installation or minimal effort. The staff is also super knowledgeable, friendly and willing to help brainstorm or find certain items around the warehouse. Totally worthy of mention is their garden center with indoor and outdoor plants, landscaping tools and patio furnishings, just to name a few. They have pest and weed control to keep your yard maintained and bird feeders, flower pots and lawn decor to display in landscaping. Their plants also have a one year guarantee so if you save the receipt but can't save the life of your plant you can take it back for a replacement! read more

Les in Hardware was excellent. He took one look at my furniture hole and identified what size of screw I needed. He helped me both times I came in. Because of his professional and efficient help, I was in and out in 5 mins. That's what I like and want in a store. That's why I patronize Lowes over Home Depot. I can never find anyone to help me at Home Depot. Great Job Les!!! read more

I enjoy Lowes over Home Depot, even though I'm constantly being sold returned items. They get a 1 star rating though for allowing all the dogs in. Nobody wants to see your dog in Lowes. read more

Today, I needed to get the most basic of hardware materials: a few cuts of wood, and some screws. Instead, I wasted almost an hour of my life, and didn't get anything, but annoyed. It was dinner time, and my kids were already reaching the edge of their sanity, but I figured a quick stop at Lowe's would be safe, I even specifically chose the police-car designed cart, but I was still wrong. After making my way to the lumber area, I noticed that no one was at the saw. I looked around for a phone, button, or any way to alert an associate we were waiting, but there wasn't one. My husband left in search of an employee, and my 10-month-old grew increasingly more irritable. After about 5 minutes, my husband returned saying that they would make an announcement, and sure enough, after about 30 seconds, someone called a "Code 1 at the saw.' Surely we'd be helped now, but that wasn't the case. We stood around, looking like dummies, me bouncing the baby to keep him from crying, and my 3-year-old screaming to get out of the cart. After 10 minutes, and not having one associate come our way, we left. On our way out, we found a pack of pre-cut pieces of wood that still might meet our needs, so snagged one of those and some screws - this trip could still be salvaged. At checkout, there were only two registers open. But, at register number 8, with the cashier David, the woman was packing her goods into bags, and I knew we'd be out of there in no time. Suddenly, David turns and starts ignoring his register to help the cashier behind him, and what ensued was nothing short of a Walmart horror film. The lines to the registers start backing into the aisles, and David continues to try and train his coworker. My 10-month-old is hysterically screaming, my toddler is standing in the cart, and I am about to explode. Finally, David turns around to tend to his own register, when he makes the fatal error. The woman was paying with a check, and he hit cash. He starts cursing under his breath, looking around embarrassed, and keeps doing this for a full minute before calling a "Code 3 on 8." We were done. I grabbed my children and marched out of that embarrassment of an establishment, and will never return to Lowe's again. I've never had stellar service from that place, but that was just a joke. read more

Lowe's Home Improvement - I stood here for over 10 minutes waiting for help with the saw. Very disappointed there is no way (button, phone) to flag for help. - Hardware Stores Near Me - Greenville, South Carolina

The customer service at this location is top tier! I especially came to brag about Renard in the wood section. I came in pretty late in the evening, not expecting to receive service. He was able to listen to me, uncover my needs, and help me to obtain the pieces of wood I need to build my shelf. I would have been lost without his guidance! Thank you Renard and the entire Lowe's team! read more

I purchased a washer dryer combination on April 26. On June 11 the dryer stopped working. The GE technician came out and said there was an issue with the motherboard and they would have to order the parts but bc the dryer was new the parts weren't available. I walked into Lowes and spoke with Josh who didn't hesitate to assist with my issue. He swapped out my dryer and referred me to Eric in appliances so was equally helpful they took their time and put themselves in my shoes. It's situations like this that make me keep shopping here. I love Lowes and the employees. I would recommend anyone shop here for your home improvement needs. read more

I bought a fridge, stove, and microwave. Paid for the installation of the microwave. Well the brought my fridge and stove. They lost my microwave. So they said they would have more in that day. NOPE it was a week. The pulled one for the installer to pick up, HEis contracted to Lowes and was a great guy, it they sold it. So had to wait to the end of the week. So the guy brings it out then tells me they didn't charge me enough for installing it because there hadn't been one over the stove before. $175. Well I called the store and they said OOPS. Yep going to cost you. After 3 phone calls and talking to the store manager I didn't pay. Bought a grill that had to be assembled. They sold it..... no more in stock. I have been a Lowes customer for years. I think that relationship is coming to an end. read more

They don't even answer their phones, tried to call the lumber department, just rang and rang; hung up, tried again, same thing.

Saturday. 1 lane open. Scanner at self checkout doesn't work. Receipt paper out at the other self checkout. Plan 20 + minutes to check out. Home Depot much better. Will not go back to lowes on woodruff. read more

This is ridiculous! I have returned to this store three times now, trying to get a Kobalt Hassle Free warranty taken care of. When I call Kobalt (a Lowe's owned brand), they tell me to return to the store. When at the store, no one seems to know what to do, or even cares about my issue. When I told them what the automated message says about hassle free, no receipt required, etc, they do t seem to want to even dig into it for me! I would be this pissed if someone would simply seem to want to dig into this and help me! Kobalt seems to be owned by Lowe's! SOMEONE DO SOMETHING!! read more

Bought a fridge from THIS Lowe's and got promises after promises that I will get it delivered. Day after day I get a different excuse for why I still don't have my fridge. People forgetting to file paperwork for the delivery, my order was mistaken for an ice maker, the order wasn't loaded onto the truck..... When the fridge finally got close to being delivered, they brought us a dented fridge. It's getting close to a week past the promised delivery date. This is so frustrating and I am starting to feel like I'll never see my fridge. I wish I had my old Lowe's back. It was 100,000,000 times better than this one. read more

Spent 45 minutes looking at the lighting and fan displays. Wrote down everything we wanted. Ask for help finding the boxes and when the salesperson started looking, only 2 of the 11 items we wanted were available. We we never offered any any help in finding what we wanted online or at another location. I will never shop at Lowe's again. It items are out of stock they should take down the displays. read more

Did online ordering was told 3 to 5 days in shipment week later I had to call was then told it would be 7 to 10 days. Two weeks later I had to call again was told I would receive a call from a Josh within two hours but never heard from anyone if you days later finally got an email saying order had been shipped . Delivery service from the local Lowes blocked my door with this huge package that my wife could not move and it had to sit there until I got home after work. So I ordered that should've arrived in 3 to 5 days took one month no correspondence from Lowes no email no phone call just an email saying it been delivered and when it was delivered they blocked my door. I would recommend to never use Lowe's home improvement read more

Very friendly staff, and the best hot dogs on the way out the exit. Melissa is soooo friendly!

Lowe's on Woodruff Rd is not taking the COVID-19 virus seriously at all. Their entire parking lot was full today and they were not limiting how many people were in the store. I walked by the paint department and there was no social distancing. People were almost on top of each other waiting for paint to be mixed. The checkout lines were laid out for distancing, but the cashier that was suppose to be directing people where to go was just standing there like she was lost. What a joke. I didn't see any of the cashiers clean the keypads at all between customers. This virus is going to continue spreading because of the incompetence of stores just like this one. I hope they shut them down!!!!!!!!! read more

For starters, if I could give this Lowe's location zero stars, I would. On July 7th I ordered a refrigerator ($1350) via Lowes website to be delivered to this particular location to be picked up. My husband has a truck, and we both have jobs that do not allow the luxury of taking a day off to have an appliance delivered at their convenience. Upon submitting the order on Lowe's.com, the website redirected me to the home screen with no confirmation that it has gone through. I also did not receive a confirmation email. When I checked my bank statement and saw that it had, indeed, charged my card for the purchase, I called Lowes on Woodruff to verify it being received. I reached Cary? in appliances, who was very evidently annoyed with my inquiry. When spending this kind of money, I don't find it overly demanding to want a confirmation of receipt of the order. I chalked it up to it probably being very busy for the 4th of July sales, and moved on. At this point we were told it was supposed to arrive on 7/21. On 7/21, I waited til about noon, and hadn't heard one way or the other about our refrigerator and called Lowes a second time to see if it had been delivered. I spoke to Cary, again, who told me that it had not been received and it was now projected to be here on 7/28 due to the fact that the "vendors must have backlogs" I later came to find this is the generic response they give you when they have no flippin' clue how long it will take or where your appliance is. On 7/29 I had still not heard from Lowes. I called, again, in attempts to receive news about the arrival of our fridge. This time, I spoke to a woman who looked for me and told me that it was not there, was now scheduled for 8/8, but that she would have someone in appliances call me the next day. The day after, I received a voicemail from Cary, again, stating it had not come in "due to vendor backlogs" The following day I reached out to a corporate customer service line, and they assured me that 8/8 was the confirmed safe it would arrive. On 8/8 my husband called up to Lowes and was told that it had not arrived. This time, he finally asked to speak with a store manager. Joe, the store manager at the Woodruff rd store assured us that it had been sent to distribution, and that he would try to track down a more exact time for when it would be arriving at their store. After a back and forth of phone calls, we were assured it would arrive the Thursday or Friday of that week. He told us that he would refund us $100 for all the hassle. That Thursday, Cary called and said it had not been received "due to vendor backlogs" At this point, what he was saying didn't even make any sense after the conversation we had with Joe. On Sunday, we were in the area and decided to stop by the Lowes store. I assumed Joe wouldn't be there, as it was Sunday, but spoke to customer service. The woman at the desk was now telling us our fridge would not be here until 8/18!!!! She told us she would send Joe and email telling him we had stopped by and that he would contact us on Monday. That we could hopefully work something out about getting it here sooner, or providing us with a comparable fridge. At this point, our kitchen remodel is a MONTH behind. Monday came and went, and Joe never called. No surprise there. Tuesday Cary called and told us our fridge had finally arrived. As though it was magic. He said they would schedule delivery for Friday. On every single occasion I had spoken to someone at the store I had told them we were picking it up from them. Online I had selected for it to be picked up. Why was this so difficult? I told them my husband would be in today to pick it up. Upon picking up the fridge Tuesday morning, my husband asked to speak to Joe, as he told us to, to receive our $100 refund. Of course, he was not in. Not a single soul in appliances or customer service knew anything about it. Convenient. I won't be driving up there looking for my refund, attempting to contact anyone, or spending a single dime in this location ever again. The runaround and complete lack of professionalism is astounding. I'm self employed, and work in the service industry, and if I treated my clients this way, I would not be able to pay my bills. I've told several clients of our endeavors with this location only to find out that this is par for how they treat almost everyone. I'm grateful I wasn't invested in a full remodel with their contractors, as I hear they are an absolute mess to work with. Since closing on our fixer upper in May, we have spent a not so small fortune with Lowes only to be treated poorly and talked to like we were unreasonable for wanting what we had paid for. read more

I ordered flooring and was told that it would take two weeks to get in. What they don't tell you is that "getting in" doesn't mean installed. I was even telling them the dates when I would be available for an install (2 weeks from purchase) but the sales people never let on that it wouldn't be installed then. So the vinyl has to be in the house to rest two days before the install (Thursday). No one called me about a delivery. So I called them this morning and was told that someone would "reach out to me." Since no one had reached out to me by 4 this afternoon, I called again. The manager had left for the day. So he said that he would reach out to the two drivers still out and have one of them contact me. Meantime, I called the corporate headquarters (in NC). I had received several voice mails from that number encouraging me to call if I had issues. I was on hold for 1.5 hours. I posted to their facebook page and got one reply that said don't hang up or you will be sent to the back of the line. I just got a human response to my text about an hour after it was sent. I called the store to speak with the store manager. He put me on the phone with one of the guys in the flooring section. I didn't realize that until after I got off. They are supposedly going to try and deliver it tonight. If they don't the whole flooring install is likely to be delayed. I will never buy anything from Lowe's that I can't walk out of the store with ever again. I encourage others not to as well. read more

The garden area opens at 7 which is when I arrived, I needed to buy vegetables for my garden which are out front. The gate to the front was still locked at 7:10 after asking for the cashier to show up and unlock it. Norma is her name. Since she was still late to work I called customer service, and an older lady who refused to tell me her name answered "customer service" with no other greeting. I asked her if someone was coming to unlock the garden gate. I was friendly until she told me "somebody's coming you need to wait" after I said, excuse me? She hung up on me. I will no longer be shopping here for my home improvement needs. Your staff is rude, unprofessional, and incompetent. No wonder it has a 2 star on reviews. read more

Went to lowes for a countertop . Paid 35 bucks to have a measurement and start the process. Promised contact in 3 days. After a week nothing, sent to the store to complain, promised a contact in three days. Been three weeks now, four trips to the store same bs every time. They have no skin in the game so there is no reason to use them for anything outside of a local hardware store! read more

So much better than Home Depot in my opinion. The staff is friendly, the stores are clean and well organized, items are easy to locate and help is easy to find, prices are good and quality of merchandise stocked is also usually very good. I completely remodeled my home and I did it all using Lowe's. Yes, they were happy with me but I was also happy with them. Their cabinet designers also worked with me on completing our remodel with new cabinets and appliances. The only time I ever go anywhere else is if the locally owned and operated True Value can not supply what I need or supply the needed quantities or if something is needed immediately and Lowe's either does not have it or is out of stock. Whenever the local True Value can not fulfill my needs, they tell me to go to Lowe's. Keep up the good work and you will keep a happy customer for many, many years to come. read more

Zero stars! we have tried to work with Lowe's since early December regarding a poor cabinet product and install. Here it is March and we still don't have replacement cabinets or an install date. I called today and they can't even find the replacement order. The order says it was delivered in February to someone else and they can't explain how this happened. This is terrible. RUN don't walk to a different store. Found out this order has sat in the back of the store for 3 weeks! No one notified us. read more

I have had to call Lowes 5 times now for delivery that was supposed to happen a week ago but after I paid for everything they just forgot about my order read more

After quoting a price on interior custom shutters, Lowes informed me they made a mistake and the actual price was more than $700 more than the quote. They refused to stand by and own their mistake. The service manager (Ron) actually said he can't help me and when I challenged him on owning the mistake and standing by the customer, he actually told me he didn't want my business. Can you imagine?! He turned down thousands of dollars and lost a customer for life because he didn't like me and wouldn't acknowledge their mistake. Home Depot it is. Stay away from this store. read more

Horrible customer service!!! My husband and I went to lowes for the carpet special of free installation with the Stain master carpet purchase along with the Stain master pad. We went to the store set up a time for measurement calculations and paid the $35 measurement fee.We had to call lowes two days later to find out the measurement total. We were quoted for 300 square feet over what it should have been. There is calculation of excess, however that seemed a bit excessive to us. My husband measured calculating in the closet space and excess he calculated 693. I can't recall the total but Lowes quoted us for 960 or a little more. Even the lowes employee said that is 30% over when they usually calculate 20% waste. We had to call back twice. We never got a clear answer from anyone. We were told we would get a call back twice as well, but never did. We waited one week without any contact. After almost a month of the back and forth with an end result of no answer on our carpet,we decided to use Greer Flooring in Greer, SC. Best decision we ever made! If we hadn't we would probably still be waiting on carpet. read more

Would give 0 stars if I could. Nobody anywhere to help. First, almost all employees sitting in lawn area when me and one other person searched entire store for help with no luck. They were not all on break. Second, very disorganized. Maybe it's just me but I walked around and around looking for what I needed. It's not where you think it would be. It's like they randomly put things in different departments. Third, one person I did find had no clue and sent me to entire wrong area. Finally the other person and I gave up looking and I just bought one of three things I needed. When I checked out the two girls couldn't stop laughing about something from customer before and seemed like they didn't want to be there or help. I must note all the employees were eager to look at chart work schedule hanging on the wall though to see when they would get off but not help. Now I know why I stick with ACE HARDWARE. read more

Abney in customer service at the Woodruff Rd. Lowe's was a superstar for me today. We purchase a lot of stuff at Lowe's including appliances for our rental property. This month I could not find the receipt for a large purchase. I called the credit card company and totally bombed out. They told me I would have a to contact the merchant directly. I was really dreading what I would have to go through to get a copy of a purchase. My fears were groundless. I reached Abney this morning and she located the charge within minutes and emailed me a copy. My problem was solved in less than five minutes on the phone. She not only handled my problem rapidly, she did it very politely and enthusiastically. Her final words were, "Call me if you need anything else. I am in customer service." Bravo to Abney and Bravo to the folks at Lowe's who are trying so hard to meet our needs every day. Normally I would not have had the time to write this, however, Abney saved me having to drive to the store, get in a line, and beg for this information. read more

Worst lowes experience of my life. Messy, no help. Nail sticking out ripped my wife's pants. Find another Lowes.

I went in on my way out of walmart thinking i would save time but the doorknobs i needed were way up top and I had to go to the front desk and wait for employees to finish their conversation about movies before I got any help. Won't stop by here again. read more

The reason why I am giving this store a 1 star is because their customer service, it's terrible when you call them back. It takes several times to get them on the phone and it seems like they don't have a clue as to what you want. I purchased a stove and dishwasher and was expecting a delivery and they never called to say that the order was not coming the day I was told. I was just waiting here and had no clue until I called them up. Just dropped a total of 6K at this store and if they don't get their act together, they are going to be in serious trouble. Customer Service is # 1 and if you don't have that, it does not matter what you are selling!! read more

We purchased a Husqvarna self propelled mower in March of 2014. No problems at all with the mower until I tried to start it to let it run out of gas for winter storage. the cord was stuck, like the motor was locked up or something. Thankfully we purchased a four year extended warranty that runs out in March of 2018. I called the service number, and they gave me an order number and told me to take the mower to a Lowes of my choice, and they would send the mower to be looked at. After about two weeks I called to see what was wrong with the mower, and what they were going to do to fix it. The customer service lady read what the tech had written. He said the mower was hydrolocked, whatever that means, because there was to much oil in the motor, that it needed a new carburetor, a new spark plug, a tune up, and the blade was chipped. And for $138.00 they could put all of those new parts on the mower. what I want to know is, first of all who at Lowes or the service repair shop, or in between added oil to my mower. I always buy the 18 oz. bottle of oil every spring and pour the whole bottle into the motor, after draining it of course. And if it is locked up, then how did he know that it needed all of this other work? So I asked if they would just send the mower back to the store and they did about two weeks later. Meanwhile, I went to the store and talked to a manager and asked him what the next step was. He said he would talkm it over with someone in that department and get back to me. After a few phone calls to him, I tried again and Brittany answered the phone. She said the guy I had been talking to was on vacation and she asked if she could call me back in about 45 minutes. She called back and told me that she would replace my mower with a new one, and said to come to the store and pick it up. Because of Brittany, I will continue to shop at Lowes. But if I was rating the service center where the mower was sent, it would have to be minus 5 stars. Brittany is the best example of customer service in my book. read more