1 Star Less then!!!! Lowe's needs to seriously reconsider the delivery company they're using. We placed our order on July 21 with a scheduled delivery date of Saturday, July 25. We waited home all day, only to receive an email saying it was delayed until Monday. Monday came... no delivery. Then we received another notification saying it would be delivered Tuesday. We waited again. Around 6:00 PM we even received an email saying the truck was 4 stops away. Guess what? No one ever showed up. On Thursday, we finally called the Jefferson City Lowe's store. The manager looked into it and told us the items had never even been picked up and were still sitting in the warehouse. How is that even possible when your system is sending customers "Out for Delivery" updates? The manager apologized and guaranteed delivery for Saturday. Saturday afternoon, around 4:00 PM, the delivery company called--not to tell us they were on the way--but to tell us they weren't coming. We called Lowe's again, and the manager confirmed the order still hadn't even been picked up. So how does your tracking system repeatedly tell customers their order is "Out for Delivery" when it hasn't even left the warehouse? We've now rearranged our schedule multiple times, wasted several days waiting at home, and still have nothing to show for it. The employees at the store have been polite, but the delivery company Lowe's has chosen is completely unacceptable. Lowe's, if you're going to offer delivery, hire a company that actually delivers. Customers shouldn't have to spend over a week chasing an order that was never even loaded onto a truck. The delivery company didn't fail us once--it failed us repeatedly. The worst part is that Lowe's continued sending false 'Out for Delivery' notifications while the order never even left the warehouse. That's unacceptable. This has been one of the worst delivery experiences we've ever had!! STILL NOTHING IS RESOLVED!! read more

The place was packed, always is. My hubby loves Lowe's hard to get him out of the store. It is our first non cold or rainy day, temps,up to 80 today and we decided to come here to shop, rather than going into our town due to traffic going into 66. ( Major tourist spot) I love the garden center, and bird feeders. The folks here are down home nice and helpful. Makes for a pleasant shopping experience. read more

Lowe's Home Improvement - Hardware Stores Near Me - Jefferson City, Tennessee

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I have been trying to get a hot water heater replaced 14 days and counting. All I get is lip service from everyone telling me not to worry. This warranty work covered through Lowes Protection plan. The water to take a daily shower is 60*. They offer same day install that is a lie. If mine is installed by Lowes it will be 16 days at the earliest now. I had Home Depot ready to install the same day until promises from Lowes dissolved into thin air. This rating and comment is for the Morristown, Tn store read more

I had a tankless water heater installed. I am now on the third day without hot water. I have called the corporate offce at least six times to get a contractor to look at it. The contractor also blocked my call to ask for help. I dont want to do anything myself that would cancel my warranty. We are both senior citizens who try to put our trust to someone we should trust in this case it was Lowes. I also added a five year in home warranty at installation. My last conversation i was told to contact the manufacturer on my own. I am now in the process of trying to locate another contractor who can troubleshoot and possibly fix this dilemma that Lowes has put me in. My only other option is the BBB because so far things are not looking promising. read more

One star is way more than they deserve. I ordered 2 storm doors and 2 entry doors 2 dead bolt locks 2 door knobs and everything that goes with installing doors for 2 entries. I ordered this early March 2021. Finally the doors were installed July 9th. But the installer said they only gave him 1 dead bolt set and there was no trim. This is after I called Lowe's just days before the install and was told everything was at the store and ready for install. So the installer placed a white towel in the hole on the door where the dead bolts goes. This install was for my mother who lives alone and she's 78 years old. She wanted new doors and locks to make her feel secure but Lowe's made her feel vulnerable with doors that doesn't have locks and storm doors that won't lock at all. I called numerous times with no resolve, as a last resort I called Lowe's Corp Office. I was told I would have a senior member of management call me within 24 hours (this was Wednesday July 14th... I'm still waiting for that call!! Still no resolve and it's July 17th. When I finally got in touch with the manager Derek if anyone comes in and harms my mom it would be on Lowe's for not completing the install properly. I've used several Lowe's stores and this is the absolute worst experience ever!!!! I promise once I get this install taken care of I will NEVER set foot in the Jefferson City TN store again!!!! read more

Lowe's Home Improvement - The old doors were just left laying against the house. I expected the installer to place them by the carport - Hardware Stores Near Me - Jefferson City, Tennessee

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I've been to this location a few times and each time I've left as a satisfied customer. The customer service provided at this location is fantastic. The last few times I was at this location I was buying tools and had a difficult time locating some of the tools I was looking for, and the staff worked diligently to help me locate the exact tools and parts I was looking for. read more

I live in Jonesborough TN and had to be in Jefferson City Tn for Business. I usually shop the Jonesborough store and have always had excellent service and very friendly people. Friday October 2,2020 at the Jefferson city store #2709 I decided to do a return since it was on my way. I came to the returns desk ( mask on ) to meet a very hateful older lady and made me feel I was taking up her time to do a return. Very nasty attitude towards me but finally got my return completed. Store Manager is Jennifer Aguil and hope she has a stern talk with this lady on how to treat customers. I have been in customer service 30 years with the largest companies in the USA and customer service can make or break you. Will never return to this store again. Contact me at df6145@yahoo.com with any questions read more

I have been to many Lowes in Tampa, Clearwater, Orlando, Altamonte Springs, Morristown, and Knoxville. This is hands down the best location! The warmth and helpfulness of this location's employees is what makes this location stand out. I don't feel pressured to buy things or services. At the same time they are nearby and ready to assist you. Cheryl in kitchen cabinets is amazing! She is a very smart and knowledgeable about all the options available to you at Lowes. She was very accommodating and understanding of our very tight budget.To be honest, I was ready to give up on my home altogether until I met her. Truly a life saver. Greg, in the paint department, is another stand out employee at this location. He has saved us countless headaches and lots of time with his great advice and ideas. I couldn't be more thrilled with their customer service. As long as we live in the area, they will have our business exclusively. Our house needs a lot of work so that is saying a lot! read more