Paul is the rudest manager/employee I have ever encountered at Lowe's or any hardware store. I did not directly interact with him, I overheard him being extremely rude to another customer. The customer had brought in a pipe they bought earlier to get cut down and threaded. The store messed up the cut, and when the customer asked for a refund for the product Paul became extremely rude sniding the customer "dO yOu HaVE a ReceIPt!?" This made the customer notibly annoyed, and then Paul began getting more irritable and sniding the customer even more "why are you getting angry with me, sounds like you are distraught" in a sarcastic and very rude way. This was the most blatant disrespect of a customer I have ever experienced. This is unacceptable for staff to behave like this towards customers. read more

Kari in the appliances department made my entire buying experience incredibly easy. She went above and beyond to answer all of my questions thoroughly before I made my purchase, which gave me total confidence in my decision. Her customer service was outstanding, thank you, Kari! I was initially hesitant to purchase my appliances at Lowe's, but once I was helped by Kari, I knew I was confident moving forward. After visiting several other stores to compare prices and products, none matched the level of service or value I found at Lowe's. Ultimately, it was Kari's exceptional helpfulness and attention to detail that made the difference in my decision to complete my purchase. read more

Nice, big Lowe's! I don't go to home improvement stores often. When I do, I want to find the good ones. This store is decent. They have a lot. I was surprised to see that they have some patio furniture. There were a few options in the showroom. That was one thing that we needed. We peeked at the washers and dryers. They have some nice ones man! They are pricy. Some were more affordable. Service was good. I was able to ask employees for help. read more

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First time coming to this location. Very neat and organized. I came to pick up my complimentary puppy plushy and small bucket. It was super cute. I also checked out some paint samples and indoor lighting fixtures to upgrade mu current one. Prices are decent and comparable to Hoel Depot. Lots of staff here to he'll you find what you need. There's also an outdoor garden area and today they were demonstrating their new grills and new seasonings. Got a few sample bites of sausages as well. read more

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I've been going to this place since they opened and it's always neat and clean and the employees know right where to send you when you ask them for a product. Most recently, my wife and I went into purchase products for an exterior balcony job. We worked with Andrew at the contractor special order desk. He was phenomenal to work with, and we appreciate his professionalism. Highly recommended. read more

I love the people that work the Lake Elsinore garden department. They are always friendly, knowledgeable and have a great selection of plants. If I am not feeding the bees or birds I am always trying to help mother nature with her babies. My latest endeavor is helping saving the Monarch Butterflies. The employee was so helpful and very knowledgeable on Monarch and pointed me to the milkweed. Today I went back for more plants to accommodate all the baby caterpillars I have. Dustin helped me today and again the employee was so helpful. He even helped me to my car and loaded everything for me. Amazing customer service. read more

Lowe's Home Improvement - Milkweed Doing my job to save the Monarch Butterflies. - Hardware Stores Near Me - Lake Elsinore, California

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I recommend that cashier staff verify valid military identification when customers request the active duty or veteran discount, to ensure the benefit is provided appropriately. read more

This is a very large Lowe's conveniently located next to the I-15 in Lake Elsinore. We stop here a few times a year when we're traveling to/from Riverside or San Bernardino County. The associates are always pleasant and helpful, but staffing seems very light for the size of the store. read more

no workers around to help or ask if you need help. i had to go ask customer service to call someone to paint department to unlock spray paint. the guy that a actually worked in the paint department shows up after 20 mins of waiting and was extremely rude and kept interrupting me when i tried to talk. never going back to this location again read more

I hate Home Depot for a variety of reasons. I much prefer to shop at Lowe's. I've spent a lot of time and a lot of money in this store. But it's getting very frustrating to shop here anymore. I'm trying to complete a home project that involves some shelf boards that need to be cut. I've been coming back to the store for two weeks trying to buy the boards and get them cut, but the saw is not working and nobody can get it to work. I mean, what the hell? Is this a lumber store or not? How difficult could it be to get a repair person out here to fix your saw so that your customers can get the wood cuts that they need and that you promise. read more

Never, Never buy an extended warranty once any appliances through Lowes. They pick the lowest intelligent companies to repair your appliances. I think they are in bed with Accord Appliance Repair. read more

Sold us a door as a screen door. Turns out it won't work as a screen door only a security door. Now they're giving us the run around. They're about to lose a customer who spends thousands a year there over a door. They have no specialists in store anymore. We were sold the wrong door. They don't seem to want to make it right. read more

We went through Lowe's (Lake Elsinore and Menifee) to purchase two French doors and two windows, spending about $15,000, which included installation by one of their vendors, Window Fits. This experience has been nothing short of a nightmare. It has been nearly three months since our purchase, and we've had four appointments scheduled, each canceled because of repeated mistakes. They've either ordered the wrong windows or incorrect sizes, and one of the French doors and the windows did not match the other. The measurements have been wrong multiple times. Each time we've arranged to be home for these installations, taking time off work, only to receive a last-minute call on the day of the appointment to tell us something else has gone wrong. We are beyond frustrated and have finally demanded a refund. If you're considering going through Lowe's for custom windows or doors, think twice--or better yet, take my word for it: don't. Take your business somewhere else where your time, money, and trust are respected. read more

Ordered a microwave which was in stock for pick up but I chose to use the install service. This pushed it out a week. But, after several days waiting for a call from the installer, as my order showed a week from order for the install. Called Lowe's told installers don't answer phones on weekend and the day it was to be installed Lowe's help number said they had nothing do do with install had to wait for a call which hadn't happened and not sure when it would, just an idea how online orders are handled. read more

This store overall was good shopping with quality products. I went there to find citrus trees and other fruit bearing plants. I was able to find what I was looking for and they were good prices in my opinion. They do have Apple Pay and the option to tap. They also have affirm/credit option. The store was organized and clean. What I did not like is having to look for help in the store. Associates were visible but weren't checking to see if you needed anything so I felt bad interrupting multiple ppl with questions. At checkout I had a plant that wouldn't scan however the price was still visible on the label. I had to leave the plant because the associate attempted to look it up, when she didn't find it there was an awkwardness and then I just said I will leave it and she said ok and took it away. I would've appreciated if she would have attempted to find it, ask someone in garden to grab another one or something. I asked a different associate about strawberry plants because I couldn't find them and while he was very nice he just pointed in the direction they should be and said if not there then they are outside. I would've appreciated someone going with me as it was dark & there was a random man (clearly a drug user, I know it from working ER settings) sitting in their UTV right at the store entrance attempting to stop me on the way in and again on the way out. I even reported inside the store before I left that he was out there in hopes they would tell him move from the store or leave customers alone. read more

Lowe's Home Improvement - Citrus trees - Hardware Stores Near Me - Lake Elsinore, California

Lowe's is getting a one star mainly because of the customer service and the lack of professionalism I had a $700 washer delivered today and it was damaged on the side like a huge dent apparently they had picked it up from The Warehouse according to the driver damaged at 5:00 a.m. and they didn't say nothing to me all day until almost 2:00 when they delivered it the driver was really rude I called customer service I did have to wait on the phone for 30 minutes but they did schedule a new delivery for me tomorrow I did ask for the same drivers not to come to the house I can't believe that this store has come down so far the customer service has come down so far the professionalism has come down so far read more

Lennie in the Garden section was very helpful today. He helped load up the push cart then he helped my husband load up the truck with many bags of mulch. Thank you so much Lennie for the great customer service. Great job! read more

Well well well. Curbside pickup sucks and I called to check in. Still no products bought to my car. Maybe if the store employee had spent less time riding a handicap cart inside. Then just maybe Lowe's Lake Elsinote, wouldn't be getting this horrific Yelp review. I also used the Lowe's app for curbside check-in and I'm still waiting. I'm going to go home after my nursing shift. Lowe's keep your shit. read more

Justine was kind and friendly as the other staff members weren't. Exit were locked and only for entrances. Great way to be trapped in a tragedy. 3225. Maintenance and Access to Exits read more

Good customer service and a large selection of tools. Some of the workers will talk your ear off if given the opportunity to counsel you on how to repair something though. read more

No employees to help customers! Went to pick up some CMU block. After not able to find the standard 8x8x16 block on the isle, I asked the kid at the register if they were out front. He said to me, I don't know I'm just filling in as he continued to sit there. Here's a novel idea! Hey Mr shopper, let me find out for you! read more

Worst customer service. Every time I come here to get paint they make me wait and the customer service people are right there staring at me and don't say anything and nobody responds to the help button. I usually go to Lowe's in chino hills and they are way better with customer service. I just left right now and im so mad that I have wasted my time. This happens like 50% of the time I go in there. I don't recommend this lowes at all and I will not come back here. I would rather go to the lowes a couple exits away because the amount of time I had to wait til someone helps me is around the same time it takes for me to drive to the next one anyways. read more

Johanna in the custom cabinets department was so wonderful to work with. She helped us to design our new kitchen, laundry and pantry and office space. She went above and beyond. She offered the best customer service when a previous employee at a different Lowe's was less than adequate. Johanna made sure that we had the best experience. Every part of the process she made enjoyable. Now that our project is done, I make excuses to get things at Lowe's just to visit her. :) read more

I went in with a design for a toy for kids from abusive homes we are trying to make at the lowest price point. Charles popped up from receiving and helped me find the best parts for the design, and then Michael was kind enough to take some extra time assisting me with multiple cuts. I was able to bring a prototype of the toy directly to the team, same day. Above and beyond customer service is so rare in the retail hardware space, the "Home Depot ghost town" has become a meme. Go to Lowe's instead read more

Lowe's Home Improvement - Turn Key Solution - Hardware Stores Near Me - Lake Elsinore, California

Online order cancelled by the store. No reason given, was told to call corporate office. Corporate office also could not provide any information or reason for cancellation. I wouldn't really care if I used a standard payment method. Since I paid with a Lowe's gift card, Lowe's cannot refund back to the gift card and now I have to wait 7-10 business days to receive a replacement gift card. Spoke with Juan, assistant store manager at Lake Elsinore on the phone. He was professional and courteous. He promised to look into the issue and called back. First person from Lowe's to genuinely care, but unfortunately no resolution was achieved. Why bother going to Lowe's? Or why attempt an online order with convenient curb side pickup? Let's just give you a bunch of hassle, make you spend money out of pocket and force you to shop here again by issuing a new gift card? Bye! Planning to solve my home improvement needs at the Big Orange Store from now on. read more

Bravo to (CAMILLO)the customer service guy, I think his name was Camilo? He was the only CS guy that stopped and went above and beyond to help me out this morning...!!! He went to the sales floor and pulled the items that I needed and put them aside for me today, so I could drive there to purchase them. Thank you CAMILLO for your help this morning on the phone!!!!!! YOU were the best help in a very long time! read more

Really, 16 people deep! Then I asked for more people to be on the register and they just stared at me! Back to Home Depot next visit read more

Lowe's Home Improvement - Really 16 people deep and staff standing around! I wish that corporate sees this! - Hardware Stores Near Me - Lake Elsinore, California

Kari in major appliances is a big asset to that department! Bought a LG refrigerant in June of 2021! Needed to call for service on a repair with my extended warranty and I did not have my reference number needed to get my service she went out her way to help me get the correct paperwork with the information I needed! Also gave me the correct number to call for service which is now scheduled for Monday the 24th! Outstanding customer service from Kari! read more

1 star. I'm so disappointed with the customer service at Lowe's. My father came to order a new dryer because our old one wasn't working. Our house runs off of propane so a specific conversion kit was bought and it had to be put on. Plus, he paid for them to haul the old dryer away. We were told 30 days will be given for the installation. So he waited 2 weeks before he called to get an update. They told him the dryer was done & it would be installed within the week. The contractor showed up, told me he wasn't going to take the old dryer and that he couldn't install his new one because he didn't have the proper parts. Lowe's then told my dad they installed the wrong conversion kit and HE had to go pick up the correct one. They did this to him twice. Then when he tried to confront them on the phone he was put on hold and tossed to different departments. He finally went in and they were still no help. THIS IS WHY WE BUY LOCAL. Corporate does not care about you as a consumer. They just want your money. We finally found a local contractor who said that they can fix the old one super easily instead of buying a new one and fixed that one instead. Get it together Lowe's ‍ read more

Came in and had to wait 30 mins for customer service to finish up With a customer and couldn't get someone else To help us !!! Really!!!!! I work in customer service and I know if i were to take too long I would call back up and get assistant read more

Today I waited 30 mins looking for parts in electricity department. I asked for assistance and the gentlemen explains it's not his department. He searches for someone and explained to me they were in a meeting, as well as the managers. They must do better. The manager I spoke with didn't seemed to concerned as I spoke of heading the the Home Depot. As I was leaving a lady complaining about waiting for someone in the paint department. I remember hearing that call while I was searching for parts. read more

I walked into Lowe's 12 months ago excited to be getting the kitchen off my dreams. Why Lowe's? Because I thought that a big company would give me protection against being ripped off. Well I was wrong. My kitchen install that began in January, just finished in August. I was made promise after promise that I would be compensated for the unprofessional sloppy work done by their contractors. I was promised time after time that Lowe's would make it right and that customer satisfaction was the highest priority. I paid $30,000 up front for my kitchen, because they require it, not including the counters. I now have a damaged kitchen that they cannot even fix and as far as getting my money back. I was offered 10% which if I accept would void my one year warranty. So in other words, theyre making me pay for my warranty. Worst company ever! They don't care one bit about their customers. They talk real nice but when it comes down keeping their word, you are left hanging. I am seeking legal representation. read more

Lowe's Home Improvement - Example of the work done by Lowe's. Their fix fir this, was to slap putty on it that didn't match. - Hardware Stores Near Me - Lake Elsinore, California

I just wanted to say that this store has one employee in particular that is beyond cool. I was in Lake Elsinore working and had just driven hundreds of miles, got to the hotel at 1:00 AM and I realize I forgot my roller cart that I need to carry 120 tablet computers that I use in my work. My appointment was at 8 AM that morning. I went online to Lowe's and ordered a cart to be picked up at 6 AM when the store opened. When I got there, they had the item waiting for me but unfortunately, and I freaked out...it needed to be assembled. It must have been the look on my face but the man behind the counter said No Worries...I'll put it together for you. And he did. Took about 20 minutes and it was ready to go...he saved me and would not let me tip him...he just said that was the way they treat their customers. Wish I could remember his name...such a great guy!!! Barbara from Encino, CA. read more

I have always been treated well at this location.All of the employees are friendly and ready to help.

Horrible customer service. We have spent close to $750 at Lowe's in the past 2 weeks and most recently bought new vanity for our bathroom remodel. We ordered the vanity online as it was not available for pickup at our nearest store (Temecula). When it arrived, there was a note for the delivery crew that asked if sending the floor model is ok.... why would it be up to them? So I call customer service and they instruct me to take it back to ANY Lowe's and have it exchanged ... fair enough. The closest Lowe's to us was in lake Elsinore, about 20 min up the freeway from where I live. From the minute my girlfriend and I approached the returns desk, a Hispanic woman with heavily applied make up and thick-rimmed glasses had a terrible attitude and should not work in customer service. She had zero empathy for her customers. I stated in the beginning we ordered it online, it arrived damaged, and we were instructed to exchange it here because you have 3 in stock. She called an assistant manager over the walkie then told me that he said he would exchange it but the rules are you need to exchange it at the store you bought it... she just HAD to be right and get the last word in. To top it all off, we wait close to 40 min in the loading zone for our new vanity to get brought out without a single, "thanks for being patient" or "just about 5 more minutes, we are pulling it down from the top shelf." Which is what ended up happening. Finally in the end these 2 kids I'd never let my daughter near, came out and said "alright so are you good?" SERIOUSLY!?? It took me getting out of my car, irritated, for them to realize they should probably earn their paycheck and put my item in the car. Terrible terrible service, and the assistant manager was there to witness it all. The staff seemed bothered by our business and I'll never return to this location ever. read more

Lowe's Home Improvement - Hardware Stores Near Me - Lake Elsinore, California

Nobody ever at the special order desk, no wonder why Home Depot spanks them in sales.

Where do I begin? I wish I could leave 0 stars because this store is horrible. No carts to begin with, then we were told they didn't carry hex screws. Really?!? The employee told me and my husband that we had to buy a vent plate to get the screws we needed. Totally false because after about 10 minutes of searching ourselves, we found exactly what we needed. His convo about the Dodgers went on without interruption though, which is a plus for him. We then went looking for Citrus Oil and a fireplace key. My husband had to interrupt an employee on a personal cell phone call to ask for assistance. We were met with complete attitude from him and another lady working in the garden department. There were not helpful at all and acted as if they hated life. On to the search for a fireplace key. We were told they don't sell them. Really??? I looked online and it said they had 10 in stock, so we asked someone else where we might find them because we had walked about 5 miles at this point already. The employee told us they probably don't have them out and that we might find them on isle 28 on the complete other side of the store. He didn't offer any more assistance...just pointed and shooed is on our way. I finally found them, not on isle 28. That's not all...we were checking out and one of the cashiers walked past the check stand and knocked over a stack of hand baskets, rolled her eyes and continued on her way. Our checker, Ruby, apologized and was honestly the only person that had a smile in the entire store. Not one employee asked if we needed help with anything even though we looked lost the entire time we were there. We are new homeowners and received a few coupons in the mail so we figured we'd use them but after yesterday, 10% and 20% isn't worth shipping here. I'd rather pay more at Home Depot than be treated like shit and not helped. I will be contacting corporate about the lovely employee who decided to knock the hand baskets over. It was complete bs and her attitude didn't belong at work. Poor Ruby was embarrassed and tried her best. read more

5 STARS TO MARYANN & KAREN!! These two are Gems!! Just Dolls all around!! We remodeled our whole house in sections and these ladies helped with the kitchen. They came out to our home took measurements several times. Not only because we spent several thousands on dollars, they came out even when we needs help on a small items too. When we need help, we go out of our way to Lowes in Lake Elsinore. Just for theses two sweethearts!! Thank you for all the help and all the new appliances... I love my kitchen! read more

Lowe's Home Improvement - All new stainless steel appliances - Hardware Stores Near Me - Lake Elsinore, California

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Review for FLOORING: The whole process of getting wood and tile has been an absolute nightmare. If I could do this over again I would buy my supplies and installation literally ANYWHERE other than here. Eric sold us the wood and tile and seemed super knowledgeable. Well, the Lowe's tile installer (nice guy, Jason) shows up and it turns out Eric never sold us GROUT. What??? How do you install tile without grout?? (Spoiler alert: You can't). ALSO, the tile trim pieces we selected were not here, and Jason could not install without them, otherwise the cut tile pieces would be wrong. Turns out the tile trim pieces we purchased from Eric were out of stock. Rather than inform us of this, and ask us to choose another tile trim piece, they just didn't deliver us the trim. Several days later, I am still sitting here with no tile. For wood: The installers are here today (Jesse and team, very nice) prepping the floors. They inform us that Lowe's did not include our downstairs bedroom or garage stairs in the diagram, saying we did not pay them for these rooms. Not only that, but Jesse can't install the wood even if he wanted to, because Lowe's DID NOT DELIVER ENOUGH WOOD last week. The downstairs bedroom is on our original purchase order with Eric. Another way Eric messed up. For store: When calling the Lowe's store, you get either Eric, who is incompetent, or Steven, who had my file right in front of him and was telling me about missing trim pieces for my vinyl flooring that began installation a few days ago...spoiler alert...I got laminate flooring and it had not been installed yet. He was mixing me up with another customer with my file right in front of him. I asked him the tile trim piece dimensions, and he said he didn't know, but "probably was standard size." That's just great news from someone who is allegedly a flooring expert and has my file IN FRONT OF HIM. For laundry machine installation: The Lowe's installer showed up and installed my new washer and told me it was ready to go. I ran a load. The washer machine installation expert DID NOT ATTACH THE INTAKE HOSE TO THE PIPE. So I started a load of laundry, and immediately flooded the story of my house as well as my garage below the laundry room (water pouring on top of my ELECTRICAL gym equipment). The following week, a Lowe's restoration expert came out to make sure the gym equipment still worked and there was no mold or water damage from the failed washer machine installation (luckily everything checked out). I will never ever purchase Lowe's services again and I am telling everyone I know to stay far, far away. read more

Katherine at the return counter was EXTREMELY rude. She is a Middle Age white women . She had extreme amount of attitude and would constantly roll her eyes. I just wanted to see if possible if I could do an exchange and she flat out said NO because of price difference . Didn't even let me finish my sentence. WOULD NOT like to have her help me again. read more