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    Lowe's Home Improvement

    2.1 (19 reviews)
    ModerateHardware Stores
    Open 6:00 am - 10:00 pm

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    7 years ago

    Lack customer service and problem solving skills for the customer. I drove to the Lexington Lowe's and within minutes I had what I needed!

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    8 years ago

    My experience is so bad I won't buy anything else there. Sales people don't know their sections, my fireplace was delivered damaged.

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    12 years ago

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    Lexington True Value Hardware

    Lexington True Value Hardware

    2.2
    (12 reviews)
    6.0 mi

    Sorry as hell!! That should say all you need to know!!!…read morePoor shipping late shipping did not package securely. Arrived damaged. Horrible customer service!! Rude.

    I had two discount coupons. One for downloading the Ace app,…read morea second one for my birthday. When I tried to redeem them while buying supplies the manager refused to honor either of them. No explanation other than the products I was purchasing were already discounted $1. The coupons had a discount value of $15 dollars. I explained to him through the cashier, as he would not come to the front of the store to talk to me to resolve this, that I called the night before seeking clarity on the restrictions of the coupons before driving to the store. I was told on that phone call they were straight dollars off coupons, any purchase, no restrictions. My purchases would have exceeded the value of both coupons. I put the products back on the shelf and left. Two weeks earlier I called to check to see if they had a product in stock. The employee was very reluctant to check the inventory and confirm if you had it in stock. I purchased products from this hardware store for years. It always had higher prices but good service, what happened to it? News Flash, for the same products, stores like Lowes and Walmart are 20-25% cheaper and the customer service is superior. These two incidents' let me know your employees really don't care about getting my repeat business. Your Choice.

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    Lexington True Value Hardware
    Lexington True Value Hardware
    Lexington True Value Hardware

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    Lowe's Home Improvement

    Lowe's Home Improvement

    2.2
    (28 reviews)
    8.3 mi
    $$

    Ordered lawnmower to be delivered yesterday. Mid-delivery it was changed to Monday. The customer…read moreservice rep blamed me for using the website and would allow neither a cancelation or replacement because one was in transit. In the year I've lived less than a mile behind them I've tried three delivery/projects and they have messed up all three. NEVER again. Sucks to lose the convenience but literally the worst hardware store on the planet.

    Horrible customer service that resulted in the loss of a sale and a customer…read more I needed 15 ft. of plastic chain cut for a feature film production currently filming in West Columbia. SC. I went to this location earlier in the production to get the same amount of chain and was told that their bolt/chain cutters were broken but I was able to get assistance from the glass cutting section to cut the plastic chain. Today, I asked for assistance and a staff member was paged. I waited for about 10 minutes and no one showed up. I was able to get the attention of who I believe is the hardware section manager, Pam. She told me no one was coming to help me because their bolt cutters were broken. I told her what happened last time and even found a pair of cutters and asked if we could use those. I was told that we could not use those cutters because of some sort of policy. I went to customer service and they said they would check with the pipe fitting section to see if they could use their cutter to cut the plastic chain. A call was made and it was responded to...by Pam. I don't know if she was on some kind of power trip and had already decided that they weren't going to help me, but she reinforced and repeated that the pipe cutting blade was only for cutting pipe and they couldn't help me. So basically this store has an entire wall of chain and a manager who refuses to find a way to help people who need chain buy chain. It's a hardware store. You're telling me a hardware store doesn't have any product available to cut chain? *This review is being sent directly to Lowes' corporate customer support*

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    Refrigerator
    Refrigerator
    From appliances.
    From appliances.
    Manager tore this down immediately after I took a photo.

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    Manager tore this down immediately after I took a photo.

    Lowe's Home Improvement - hardware - Updated June 2026

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