Sorry as hell!! That should say all you need to know!!! Poor shipping late shipping did not package securely. Arrived damaged. Horrible customer service!! Rude. read more

I had two discount coupons. One for downloading the Ace app, a second one for my birthday. When I tried to redeem them while buying supplies the manager refused to honor either of them. No explanation other than the products I was purchasing were already discounted $1. The coupons had a discount value of $15 dollars. I explained to him through the cashier, as he would not come to the front of the store to talk to me to resolve this, that I called the night before seeking clarity on the restrictions of the coupons before driving to the store. I was told on that phone call they were straight dollars off coupons, any purchase, no restrictions. My purchases would have exceeded the value of both coupons. I put the products back on the shelf and left. Two weeks earlier I called to check to see if they had a product in stock. The employee was very reluctant to check the inventory and confirm if you had it in stock. I purchased products from this hardware store for years. It always had higher prices but good service, what happened to it? News Flash, for the same products, stores like Lowes and Walmart are 20-25% cheaper and the customer service is superior. These two incidents' let me know your employees really don't care about getting my repeat business. Your Choice. read more

I was disappointed with the level of customer service during my recent experience. The staff member I interacted with was rude and unprofessional, which made what should have been a straightforward interaction unnecessarily unpleasant. I believe customer service should be respectful and attentive, and unfortunately that was not the case here. I hope management addresses this, as it significantly impacts the overall experience. read more

These guys have always been so nice and helpful since moving here, and not maintaining my house and all it's needs. Kudo's to Lawrence, everything i have a plumbing or piping problem from old housing builds and the many leaks i have incurred, he's been the man to show me how to and what's needed to fix it. Thank's True Value read more

These folks are in the Cruise America system to rent RVs, so we made a reservation. Our representative with Cruise America was amazing and assisted us with our reservation and gave us all the details. We called to confirm our reservation and while the RV was available, Billy didn't feel that the time between drop-off and the next reservation didn't allow them enough time for turnaround. So why make the RV available? They offered no solution nor did they proposed an earlier drop-off time. Our vacation was ruined. We will use Cruise America again but will refuse if this is our pickup location. I've been in customer service for 25+ years and I will use this as a teaching moment when I train. read more

Location is great and I have never had an issue with associates but everything seems extremely overpriced and don't have the best selection. Not to mention they aren't open on Sundays which is probably one of the most important days of the week that hardware stores should be open for homeowners and DIYers. They also close extremely early everyday. Most of the time I just end up driving across town to Home Depot or Lowe's because I know they'll be open, better priced, and have everything I need. read more

Great place, super helpful every time I walk in, a little more expensive than the big box stores but it's worth it for the nice people and location read more

***DO NOT SHOP AT TRUE VALUE ON AUGUSTA HIGHWAY*** Under no circumstance would I ever recommend shopping at the True Value at 2028 Augusta Highway in Lexington, SC. We had reservations to rent a Budget truck this weekend and he refused to rent to us. The truck was under Marc's name so they would not allow me to sign anything or do a walk around. Fine. My little one and I walked around the store shopping while waiting for Marc to arrive. I overheard this old man that was working there (found out after he is the owner) talking very angrily about me and our situation. I didn't say anything at all and walked out. Marc arrived to finalize the process. The young man who I was originally dealing with told Marc that he couldn't do the walk around because the manager wanted to do it with him. Marc did express his concern that they were trying to charge more per day and gallon then what Budget Rental advertises. Marc annotates on the paperwork all of the scratches, maintenance issues, and lack of cleanliness of the inside of the vehicle. We intended to get our deposit of $150 back. The man snatches the clipboard away from Marc and him to "Get your f***info a** off my property. I'm not renting this truck to you.". The only thing left to do was to sign the paperwork and we would be done. The guy walked inside. Marc got on the phone with Budget Rental and they told me to go inside and sign for it. I pulled on the door and the old man was holding it shut. He cracked the door open and told me he wouldn't rent to me, get off his property, and he had called the cops. Seriously!!!! I had done nothing wrong at all! The guy has lost his mind! I ask who he is and he tells me his name is Joe Blow. What kind of owner does that? I call the police to confirm they are indeed on the way. Once the officer arrives we all tell our story. The since this is a civil issue the officer cannot make the man rent to us and he tells us the man has barred us from ever shopping there. Budget Rental Company is aware of the situation and hopefully will be removing their trucks from his store. True Value needs to remove their name from this owners store. He is not fit to serve this community or safe to do business with. I fear this man is not in his right mind and will lash out without warning. Do NOT shop at True Value in Lexington on Augusta Highway. I posted a review on their FB page and they have already taken it down. Add insult to injury, not one employee was wearing a mask or social distancing. The lack of compassion for the community by not keeping your employees or customers safe frightens me. That old man (Mr. Wood) is exactly the type of person who is at the highest risk during this pandemic. Shut the doors on this place as soon as possible. Mr. Wood should have handled this situation completely differently in so many ways. So scary and I'm still really confused to why the police were called. read more

Don't return your Budget truck here!!!. Even though you pay for your 2 days and return on time, they will charge you $10 plus dollars because they aren't open on Sunday. Why have a drop box then? read more

The saying "there's one in every crowd" is the case with this place. You can have the best products in the world in the best location, but if your associates act like a bunch of arrogant and miserable people that could give two flips about making your experience pleasant - then you won't be open very long. I personally have been in about five times as location and repair was in a hurry, each time leaving saying "never going back after being treated like that". I took my 6 year old in last year and the guy was rude to him and I about lost it because he was disrespectful! Then my wife went in today to get some pvc supplies for her elementary science class(teacher going the extra mile) and called me so upset at the mean people and poor service. So with all of that said, I hope that the store gets a nicer staff of has a boss that knows how to spread a positive work attitude because it flat out sucks right now! We won't be back anytime soon! read more

Walked in and looked for 15 minutes for a part without anyone saying a word to me. Couldn't find part and never heard or saw an associate. Terrible place to go if you need something. Will never go back and recommend no one else go. Local but lacking!! read more

Always great service. So much better than going to some of the "big box" stores. I never had a bad experience there.