We stopped in, being from out of state, just to see if they had different plants that what we see at home. The answer was no, they didn't, matter of fact their selections were very limited. The house plant section was half the size of what we see in Texas, which is odd, seeing how Louisiana is more a tropical state than where we are, so theses houseplants would thrive even outdoors here, which we see in peoples yards everywhere. Where the locals get their plants we will have to find out, as it's not from this Lowes. This one is considerably smaller than the ones we normally see. I'm guessing it's because of the location and how it seems land is very limited. Tho this location looks like it's been here for a very long while. Inside it was still cleanish, prices on other items was normal. read more

Purchased faucet and installation from Lowe's in Metairie. Got bunch of reminders. Come the day, I have no faucet. I prepaid for faucet and installation. So I have to wait a few days to RECEIVE the faucet and then have to make appointment for installation. PS. My local store didn't have faucet so it was to be delivered. They were aware of this. Won't buy from Lowe's. Instead of faucet hooked up, I have to wait 2 more days for delivery plus schedule installation. Not worth shopping at Lowe's for convenience. read more

Apparently Lowe's considers Christmas Day "a day that they are closed" as a day of business when it comes to returns. I bought an item that they only allow a 48hr return window for on Christmas Eve and it turned out to be the wrong thing. I went to return it 2 business days later and they denied it because it was past the return window. in what world does a day a business is closed count as a business day? if I can help it I'll never step foot in a Lowe's again. Believe that. read more

Shopped at Lowes today. Searching for 3 items. For all 3 I had to request assistance as no one working any aisle. It felt like self service! read more

I don't frequent Lowe's. There are other options closer to my home. I did find myself in the Metairie Lowe's about a month ago and noticed a washer/dryer set that caught my eye had just gone off of sale 2 days prior. I didn't worry myself as I didn't need a new one at that moment. Fast forward to this past Monday 8/7/23. I'm in a temporary house while mine is repaired from Ida. I sold my old set because they were old and the temporary place has a set. I'm staying here a month and the washer stops working. This was Sunday 8/6. In a full panic I get on the local sales ads. I see that this Lowe's , which is really close to where I'm staying , had ONE in stock. I walked through the doors at 6:00 am sharp. I was getting that washer. I waited for 1/2 hour and repeatedly asked the operator to send an associate. I waited 1/2 hour and nothing. Nobody. I then asked an associate to send over whatever Manager they had. This would've been a completely different review had my saving Grace not arrived 3 minutes later. The Assistant Mgr , Daniel the epitome of what a store manager should be!! He asked how he could help. I could see he was already having a Monday and I completely understand. I worked for their orange competitor in 2 states. This guy listened to me tell him that I've been waiting 1/2 hr to buy a washer. He said "No Problem. I'll confirm stock and we'll get your washer loaded up right now.". That's exactly what he did. He opened that appliance computer to verify and HE got on a machine and got it from the back and brought it up for me. He rung me up right where I was sitting. He pointed out that there was an additional $75 off if I bought the set. I needed a set in 2 months anyway so I said "SOLD!". His work ethic is why this review is 5 stars. He went the extra mile and made $900 worth of additional sales. I just went in there for the washer. Without people like this guy , the store is just a give it your best shot like all the rest. This man deserves recognition for his effort. The Store Managers name is on the receipt, but this Asst. Mgr. really made my panic attack end up as a pleasant experience. The dryer has been delivered and I'm happy. I'll use this store going forward! read more

Terrible customer service. 4 workers were standing around chatting and when I walked up, all but one scattered. She acted like I was an inconvenience to her and called for assistance getting an item off of a shelf that was too heavy for me. Waited 5 mins and no one came so I found someone else. She called and still another 5 mins and no one came to help read more

I went in looking for windows units A/C with heating option It was close to closing and they were bringing everything from outside moving items to the inside of the store I was quite surprised at the customer service Everyone was very helpful even though they were busy closing Everyone asked if I needed help and was very nice too read more

Lowe's Home Improvement - Patio accessories - Hardware Stores Near Me - Metairie, Louisiana

Have everything you need to get the job done! This location is well staffed and clean. I don't really know my way around a hardware store but the staff are always friendly and take me exactly to where I need to be. I am currently in the midst of doing some DIY projects in my bedroom. read more

Service sucks- 15 minutes waiting for a key to be made...prepaid item can't be located to deliver Attendant has an attitude about it...not even a glimpse of service concern read more

Attentive staff, good selection, comparable to Home Depot. Good value on some items, n9t so much on others, but they have TOOLSz!

rude worker, honestly. All because I wanted to do a separate transaction. Rolled her eyes and gave attitude to my parents. Unprofessional behavior. I'd fix their problems attitude adjustment or else i will getting the FBI and CIA and state police involved read more

I needed some wood glue and drain cleaner. I came in and was quickly able to find both. They were reasonably priced. A couple of employees did ask if I needed any assistance. Checkout was quick and fairly painless. Parking lot in front was large. Day workers standing in groups around the Veterans BLVD entrance to the parking lot. I have used them in the past to help with some errands I could not do myself. All very useful. I have also purchased plants here in the past and all have thrived. read more

Lowe's Home Improvement - Hardware Stores Near Me - Metairie, Louisiana

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I get that there is no such thing as customer service. I get that the few existing clerks are incompetent. I don't see why they have to be rude also. read more

I have spent a good bit of time at Lowes in the past year and must say that they carry a great selection of home improvement inventory and their prices are pretty decent. It's a ginormous store, and I have trouble finding personnel to help me occasionally. Other than that, it's a great resource if you're renovating, repairing or building. I utilize their garden center regularly as well. They not only carry plants, and everything to keep them healthy, but they also carry pool supplies, decking materials, and decorative outdoor accent pieces. Last, but certainly not least, the staff is friendly. read more

We went in the store today to purchase a toilet and bathroom vanity. Ire assisted us and she was excellent! I placed the order to be picked up in a couple of days by my son. We went to my rental and measured just to double check and the toilet was the incorrect size. We drove back to Lowe's and went to customer service where JuJu was working with a phone customer. Ire just happened to walk by and saw us.. she immediately stopped and asked if all was ok as she was going to lunch! The fact that she stopped to check on us was stellar! She then explained to JuJu what we needed to do and even remembered the correct bar code as we had looked at both earlier.. I know we always hear the bad but both of these ladies were outstanding in the customer service department and we wanted to let you know! I hope they stay for a long time! They need a raise! read more

Don't bother coming here unless you can do it without any help. We came here to buy paint and left after asking 4 different to ask for someone to come over to paint department. Nobody ever came. read more

Not only do they never have what we need in stock, but the employees are not helpful and customer service is a joke. Signed contracts to perform installation services mean nothing to this company--you sign and pay and then they either royally botch the job or never show to do it. We will never spend another dime at this store. read more

Ty Green is extremely helpful. My contractor sent me to do an errand. I was sitting trying to figure on what to buy. Ty Green stopped by and helped me figure out what to buy. Normally, I had to go get someone and wait for help. But this is a very pleasant surprise that someone offered to help me without my ask. read more

The Metarie store is awesome I ordered some lumber pretty big order through Lowe's fulfillment an the process was easy an the staff was so polite an helpful read more

Worst customer service ever even for passive aggressive robot type phone service. By the time you actually get a human on the phone they just pass around your call to a ringing phone which eventually disconnects you. Call back... Same result. For you youngsters out there it wasn't always like this people used to actually answer telephones and solve problems. read more

Five hours before closing and there is no one in millworker . This 5 pm on a Wendsday night. Stay away

As I was attempting to repair my washing machine after watching YouTube videos, I needed a ratchet set. So, I headed over to Lowes. I purchased what I needed only to discover there are levels to this stuff. I did not realize that I needed to build the tools. I watched the video again and cued it to the part where the guy said exactly what size I needed for each piece. Then I returned to Lowes with the other items and my receipt for a return which was easy. Then I asked if someone could assist me in my selection so I would get it right. The kind lady summoned David (I think his name was) to meet me in the tool section. I explained my dilemma and showed him the video and he took the time to help me get exactly what I needed. He even saved me $20 from what I had spent before and I ended up with a whole ratchet set and not just 3 parts. This time I even used self check out and I was able to enter my info so that if I lost my receipt and needed to return, my purchase would be easy to pull up. My washer is now working properly and I don't have to buy a new one. Winner, winner, chicken dinner! read more

Lowe's Home Improvement - Tools. Wrong ones but I returned them for the correct ones. - Hardware Stores Near Me - Metairie, Louisiana

Garbage. Currently waiting over an hour right now for a bathtub to be brought out from the back. This isn't the first time being sLowe read more

Wow, what a 180. They had to bring in cashiers from Houma. (No wonder why Jeff Bezos wants to eliminate them). The Nubian chick in the plant section was so helpful and informative that I literally "could not stop " placing items in my basket. read more

Self-checkout allows you to type in your phone number for an e-receipt. Customer Service can't retrieve that receipt and won't allow a return without it. I'll be shopping at Home Depot from now on. read more

My boyfriend and I were walking and a group of workers and a customer are standing in a circle and one of the workers was talking and using his hands as he was talking, he stretched out his arm with his phone in his hand and as we were walking my boyfriends shoulder and the workers phone touched. The worker asked aggressively, "You not gone say excuse me?" My boyfriend said, "My bad, you put your phone out." And as we walked away the worker says, "I'll buss the f*** outta him." (In front of myself, other workers and another customer). We are all human and we are entitled to our own feelings and opinions, but you don't do that WORKING in customer service you don't say things like that especially in front of customers! read more

Edit: Another failed in store purchase. They won't take their own coupons - literally the only reason I would shop here. No plastic bags on consecutive visits 24 hours apart. Cashiers all on their cell phones. Employees unwilling or unable to help me find a specific product. Original: Another failed delivery on an item they had 20 in stock of. Bad communication on delivery attempt, no communication on refund. No refund on delivery charges. No way to get anybody on the phone. I'll be opening a credit card charge back next. Horrible. Again... My fault I guess for not learning the first 15 times how bad Lowe's is at everything. read more

This is the big Lowe's..especially when compared to my little Jefferson Highway version anyday. Maybe it's because I was here on a Sunday evening, but while folks answered my questions (mostly about where stuff was located), no one was really helpful. I stopped in this location because I thought there might be a better selection of certain items (closet storage and lamps) and while there was more overall stock, it still wasn't what I was looking for. Oh well. The hunt continues. Pro tip: they shut down the air 30 minutes before the store closes, but don't actually make an announcement, until they start turning out the lights at 5 minutes till closing..or at least that's what happened at 8 pm on a Sunday. read more

I was so pleased with my experience today at Lowe's. I had to ask for help finding a specific product because I could not find it anywhere. The worker I asked for help found where exactly the item was located, and then she brought me to it and stayed with me for a few minutes to answer all my questions. She did not rush me along like so many do, and I was quite impressed! I got everything I needed and on the way out another worker asked if I needed help to the car because I had a huge bag of soil. He helped me load up the trunk. (((This is a big deal because I can't tell you how many times I go other places and have big heavy items and the workers just look at me like, oh she can get it.))) I had a great experience today and I'll be back because of all the helpful workers!! Keep up the great work Lowe's!!!!!! read more

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The employees here are always helpful. If you compare Lowe's to the other home improvement store in the area, I give the edge to Lowes. They seem more specialized. I went the other day to have some glass cut. Who knew that anyone could cut glass without having to go to a glass store. They didn't charge me to have the cuts made, and the guy was super nice and professional. The customer service has always been great. I have zero complaints about this store save two..... #1- I buy plants here often, and about half the time (and I mean 50%) they die. This means if I buy a flat of petunias, half of them will die. I am not sure why, but the quality of the plants seems to be inconsistent. #2 - One time I was climbing on one of those blue ladder things and they made me get down. I was really bummed. If you want something and they don't have it in stock, they will break their necks to find it for you. read more

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This is a typical home improvement store that has what you need to get your projects done. If you are like me, one trip is not enough to get all the things you need for said project and you will most likely make another trip to get the things you didn't know that you needed the first time around. (but that could just be me....) This location is one of the larger in the area and has a huge gardening department, a great selection of options, colors and styles in most areas and also a very kind and helpful staff. read more

This isn't my regular home improvement store (the favorite is a lot closer to the house) but there are times when it is nice to have a second set of choices. This was one of those times. What we wanted was on back order at the other chain, but was in a Lowe's warehouse somewhere and they could get it for us by the end of the week. That may for an easy decision. We ordered it. It was a Sunday when we went to pick it up from Customer Service. Which is the same set of desk for returns. Being Sunday, there was a steady stream of people coming to the returns desk, bringing back the surplus supplies from Saturday's projects. read more

Hot August day, 8 am: Lowe's. Garden and outdoor area gates are closed. I gather all my materials, remaining wall blocks and stone for my rock garden. I then pull the wagon graciously provided by the store, to the only register with a person there, since there are no bar codes on most of the items. Did I mention that just happen to be the farthest register in the store? At least checkout went smoothly. Thank you Lowe's for making my laborious day a little more difficult than it had to be. To be fair, I made another trip to get some electrical supplies. The guy working in that department was very knowledgeable and helpful. I would recommend electrical supplies from this store if you need help. read more

Lowe's Home Improvement - Garden center gates locked. - Hardware Stores Near Me - Metairie, Louisiana

They definitely need improvement when it comes to customer service, Is management even reading these?? No one answers the phone, and when they do they seem to have an attitude. read more

For the second time I placed an online order and had issues. The first time they said they hadn't received the order even though online it said it was in progress. Had to wait 45 minutes for them to find my order and then pull the one item I ordered. Using their "convenient" in store pick up cost me more time than if I walked in and pulled it myself. Placed an almost $1,000 order for hurricane preparedness supplies thinking that it might go better. Waited all day yesterday to get the notification it was ready for pick up. When I called the store, the "customer service specialist" said she was the only person working and had a long line. She would figure out why my order hadn't been pulled an call me back with a time to pick it up. Never heard back. Checked it today and it was cancelled. Called the store again to find out what happened and they said I was notified of cancellation (not true). They didn't want to pull the large order so they just cancelled it. Understaffed (apparently); the system doesn't work (or the employees don't know how to use it; and no follow up. I'll be taking my business to The Home Depot, which actually offers the same service and so far hasn't been a hassle. Bottom line: Lowe's on Vets doesn't know how to use their online ordering system, and their customer service is poor and doesn't follow up. The least they could have done is take my order over the phone. Didn't even offer to do that. The store manager and customer service supervisor should be fired at this location. read more

Customer Care should be renamed We Don't Care. 4 phone calls to check on an order status, and each time I was put on hold forever. The first time the girl didn't even say "hold." She just placed me on a hip hop music recording. The second time another answered, and she said "hold." None ever said "please" or "thank you." The 4th time I said---don't put me on hold please. I cannot get any help. That worked. Terrible training and hiring for "Customer Care." read more

Placed an order for some pots which arrived completely destroyed. Whoever boxed them up just put them straight into a cardboard box without so much as some paper wrapped around them for protection. As far as I can tell I have no way to rectify this because Lowe's customer service is non-existent. No way to email them, no online support, no one ever answers the phone. This is not the first time that I've had a problem with Lowe's but it sure is going to be the last time. I am never ever spending my money with this company again. read more

Lowe's Home Improvement - Hardware Stores Near Me - Metairie, Louisiana

Not sure where to start with this horrible experience... we are purchasing a home and wanted to have Lowe's out to measure and install new carpet on our close to the date we were closing. On our first visit to Lowe's it took around 30 minutes before some one came over to assist us. A nice lady from the cabinet dept passed by and assisted us with setting up an appointment for Lowe's to go out to take measurements. Mind you this took back and forth coordination with the seller for a good date and time... we agreed on Thursday between 12 and 5. We went back to Lowe's on Friday to follow up and select carpet, this time it took about 20 mins before we got assistance. She told us it takes 48 hours before the measurements would be rec'd but we could go ahead and make carpet selections since we knew what we wanted. She would add to our request. Our 3rd trip was the following Monday.. we waited about 20 mins for someone to assist. A man looked our information on the system, said our measurements weren't available (even though it's over 48 hours at this point). He went to look into it further and NEVER CAME BACK!!!! After about 30 minutes we left. We called the seller of the house and he saidNO ONE CALLED HIM FROM LOWES!!! I'm sure this will end up working out but the customer service at this location is HORRIBLE. Y'all need to do better and improve your customer service. read more

In general I am a big fan of Lowe's; but be careful if you purchase something from a third party who just happens to be showing their products in the Lowe's store. I met and made an appointment for a big Generac generator last year and it turned out to be NIGHTMARE. They took months longer than contracted to install the product and Lowe's said they had no liability since it was a separate company; even they let the company have space inside their store. Just be careful. read more

The available help and support in this store has gotten progressively worse. I shopped three different areas of the store tonight and simply could not locate any help. Then when I finally went to checkout, three of the four self checkout registers needed overrides, with one assistant busy checking someone out. Two employees were just standing off to the side looking into outer space. I came close to putting my merchandise down and just walking out. I have never seen the store this bad. read more