The best appliance company I have ever dealt with. Also the delivery team was so thorough and did a…read moregreat job.

Costed us $195 for them to change out a $10 dryer belt in 10 minutes!!! After multiple no call no…read moreshows. Happy with the Job being done quickly, but that price is outrageous. When I called out of shock becuase I figured it was a complex job that would take a long time (reasoning for high price)...they offered $20 off. If that was hourly, that's over $1000/hour. He mentioned they don't charge hourly... Anyway, heads up... not hating, but it would save me lots to learn how to change a dryer belt.

I have a 3 week old washer that is leaking. Instead of getting a new machine, it has to be…read moreREPAIRED. The part was ordered today but it won't be in until March 2!!! CRAZY that the policy is repair, not replace a 3 week old washer.

An absolutely horrible experience. I spent $20,000 on a new range, hood, built-in, microwave, and…read morerefrigerator. It took months to get my appliances, as well as a nightmare getting them properly installed; and the refrigerator drawer had tape chemical marks on the black covering of the drawer. It has taken me forever to try to get a new drawer for my refrigerator, one big cluster 'f'!!! I will never shop at A1 appliance again.

I have only come here looking for specific pieces I had in mind for what I need in my house. They…read morehave a wide variety of things, but none that I specifically needed. Someone did ask if I needed assistance when I came in and said they did not have anything that I was looking for (China hutch and an armoire). I looked around in case something popped out and needed to be mine, but nothing did.

The website says "Items that are damaged or non-functional when delivered are eligible for repair…read moreor exchange when reported to the store at the time of delivery or pickup." The items delivered to me were not functional because a portion of the order was not delivered. The team told me to convert into a platform bed instead of them paying the cost to send needed items.  When I called to return the store manager said " I was over my 30 day return time frame". I was not. I contacted the regional manager Jason O'Neal who has been nonresponsive. The excuse of "covid" was also given as to why items could not be returned. No team members at this site are wearing masks, there is no signage about Covid protocol or following of any basic Covid protocol in this store, likely because the state of Louisiana has lifted almost all Covid restrictions. I requested the items be refunded so I could use my credit account for items I can actually use. As this will affect my credit, if not honored I will have to pursue legal action against the company. It sucks that I now have to dedicate real time to this when the problem came from the American Freight side.

Went in hoping to see a specific refrigerator. They didn't have it on the floor but said one could…read morebe in by the next week. Then a weather-related delay pushed that back a week, so Carnival parades were starting in our neighborhood. Terri responded promptly to emails regarding its arrival on the floor, we went and saw it, and ended up purchasing it. She was able to arrange for it to be delivered first thing in the morning so we would have it before streets got blocked off. Delivery/installation guys she recommended are independent contractors and were great. They also hauled away the old fridge and said they'd donate it as I wished. No issues at all.

This review is not connected to a purchase, but rather a one time shopping visit to look for a…read morespecific range, which sadly they didn't have. That however didn't take away from the fact that they had a decent inventory of some appliances that looked to be "scratch & dent" or perhaps factory seconds, along with what appeared to be thousands of new in-the-box appliances. The prices seemed reasonable. The sales person went out of her way to recommend another appliance store that did in fact, have what we were looking for. I wouldn't hesitate to shop them next time I'm in need of appliances, and would definitely recommend them to anyone who is.

Horrible customer service Not one person greeted or offered assistance. Appliances are crazily…read moreoverpriced. The place was junkie with outdated overpriced rd procucts

I shopped here before. Their management always had the take it or leave it attitude. It has gotten…read moreworse. Their website is totally inadequate. They are not helpful on the phone, and less so in person. Their delivery service is prima Donna. I would consider starting a discount appliance store if I was thinking of staying a new business because they must be making a lot of easy money in this business or they are really inept. Anyone can eat their lunch with a little customer service.

Positive experience from start to finish. We were dissatisfied with the quality of products…read moreavailable at other larger chain retailers, prompting a search that led us to Ferguson, a decision we are pleased to have made. The showroom is impressive, boasting an extensive selection and expertly designed vignettes. Throughout the process, we received exceptional customer service from our rep Hanna. If you are looking to remodel or update your appliances I highly recommend exploring their offerings.

I dropped in because I was in the area and planning my bathroom remodel. I wasn't dressed…read moreparticularly well so was apparently dismissed The receptionist greeted us and said she would find someone to help us. We were simply ignored from then on. I guess I didn't look classy enough. Lol. They have no idea what they missed in sales.

When our fridge was power surge fried, unexpectedly--after someone hit a power pole--I was…read morescrambling to keep food cold in 5 different ice chests. Paul, also known as "PK," the owner of Campo Better Living Appliances, stepped in like family. He didn't just sell me something--he gave me hope and a way to keep food fresh for my home. He personally made sure I was taken care of and treated me with the kind of kindness that's rare these days. His entire team is warm, helpful, and truly cares about their customers. PK goes above and beyond for people, and it shows in everything he does. If you want honest service from people who treat you like more than just a sale, Campo is the place to go. They'll take time, answer your questions, and truly listen. I was just going to suffer through it, but I'm so grateful that he became the voice of reason during my confusion. Thank you, PK--you didn't just meet a need. You reminded me what community feels like and it really restored my faith in humanity. God bless you, your family, and all of your endeavors. I am forever a customer. Truly I tell you, the value of this is beyond measure!

I highly recommend Campo Appliances to anyone in the greater NOLA area! Gina Campo is absolutely…read moreone of the best--her expertise and attention to detail made all the difference in my experience. Their customer service is unparalleled, and they truly go the extra mile to ensure you're satisfied. I also loved working with PK | loyal and true to his word

I paid in full for my facet set to be ordered from some place else on a Thursday. I called on…read moreMonday and had to leave a voice mail asking about the faucet and please return my call . Never happened. ! I called several days later to be told my salesperson is busy and would like to leave voicemail. I said I would not ! My previous voice mail was not returned. I needed to talk to her . She returned my call several hours later. I ask her about my faucet set and if it had come in ? She had forgotten all about it . Once she had my money she could care less . She had to call the business in Texas to check on it . She returned my call to tell me that it was still sitting on their que what ever that was and it would take several days to be processed and sent out . I informed her at this time I had not had running water in my kitchen for 2 weeks and her Comment was Oh My Goodness! Not I am sorry for not staying on top of this . Not for keeping one of those little Post a notes as a reminder that a faucet has been ordered and I need to monitor this . Sorry, I have not stayed in touch with you to keep you in formed . Sorry that I did not return your call . My plumber happens to be Lenny's Plumbing on Transcontinental and when I call them they return my call in a reasonable amount of time . Their work is excellent and reasonable. I will never ever use Southland again because of that one sales person. She made me feel so insignificant and unimportant. Infact , I didn't need most of the parts according to my plumbers that installed the faucet and sprayer . They used their covers to plug the 2 holes I would not be needing .

Southland is everything a big box store isn't, intimate, with exceptional service and an…read moreunparalleled selection of mid-range to high end plumbing fixtures. We've now used them twice over the years for kitchen and bath remodels. April, the design consultant with whom we worked, does an outstanding job of reviewing your project and helping you select exactly what you need. I'd recommend calling ahead to schedule time with her or one of the other designers, but feel free to walk in as we did.