I purchased 5 sheets of plywood, 1x4x8 lumber and nails. After purchased I asked for assistance and was told everyone was busy. I pushed the cart to my truck and was struggling to put plywood into the back of my truck. Two lady asked if I could use some help, I excepted. After completing the task I found out they both work in the gardening dept Lynn and Ms.T. they were both in there cars leaving after work but choose to asist me. I would like to thank them both, Elderly disabled veteran. read more

Customer service is non existent and appliance department specifically Justine is horrible. Does not take ownership and responsibility in their job. read more

I purchased a new toilet Sept 27and paid for installation through "Handy". Installation was set for Oct 3rd. Cancelled that morning. Rescheduled for Oct 6th. Cancelled by email at 4am that morning. Called to reschedule and it was to be Oct 11th from 6pm to 730pm. I said that was too late. It was changed to 3pm but clerk told me that they did not know for sure if there would be an installer available on that date.??? So they make an appointment but don't know if an installer would be available? What kind of customer service is that? Cancelled appointment and called a local plumber. I will contact Lowes to get my installation money back. read more

Always well organized and clean. Staff is helpful and when you push the magic button for help they come over quickly and walk you to what you were looking for. Cashiers are friendly and helpful. Really appreciate the military discount built into the My Lowe's account. Unlike Home Depot, Lowe's gives military discount online as well. I shifted my business to Lowe's as a thank you for the discount. read more

With a big project on the line and just before closing, ANIL in hardware comes through with the right questions to my requirements. My requests in hand checked out and on my way to finish my project. read more

We want to thank Ricky at Lowe's for being such a huge help. Without him we would've been looking in circles for our item. His knowledge of the store was very much appreciated. read more

This Lowe's just earned a lifelong customer! I am so happy with their customer service! I am moving to the valley from the Bay Area. We've been hearing that appliances could be on back order for months so we wanted to buy something early. We were really set on one refrigerator. We checked Best Buy and Home Depot in both the Bay Area and the Valley. Completely sold out. It wouldn't even let me back order it! We decided to check Lowe's-Modesto and while it wasn't in stock, it did let me back order it with an estimated pick up date of 3/6. This was perfect because we have a closing date of 3/11 on our house! Because of Lowe's 7 day pick up window, we planned to pick up the fridge on the day of closing. Plus we ordered it on President's Day and got $700 off the fridge! Then our closing date was pushed out to 3/18 AND we got an email that our fridge was ready for pick up on 2/26. Uhh...where are we going to store this fridge for almost a month?! I also didn't want them to cancel my order if I didn't pick it up in time. I freaked out just a little bit. I called the store and spoke with the nicest people ever! The store manager Dave and a representative Noelle. They seriously made my Friday so much better!! I was already stressed that my closing was delayed but now I have a fridge I need to pick up. They offered to store the fridge and DELIVER it for FREE on 3/19. I was so happy I was going to cry. Thank you so much Dave, Noelle and Lowe's- Modesto for making my "long-distance" move so much easier!! I will continue to come to this Lowe's for any needs I will have in my new house!!! read more

They sold my brother and SIL a dryer, and it is a model that they no longer sell couplers for (3/8 inch). So they delivered it with some shoddy excuse of bringing the wrong part to hook it up (nope) and that they would have to come back to get the correct part. He came back, they said they didn't have it and he would have to find it somewhere else. Well, I have come back and it turns out that a 3/8 inch coupler does not exist. It is no longer made, and a part like that would need to be special ordered from somewhere ELSE with a long wait time. I would be chill and not be this pissed but we have been standing in the appliance section for now 40 minutes with no one coming. Asked EVERYONE with a vest on and they have continued to go to get someone else. This is what turns people into 'Karen's. read more

Im calling and they never pick up i was on the live for almost two hours. I font recommend this store. read more

We had the same horrible experience with "curbside" pick up that Novey M did. Then last Friday we needed a short list of items to finish some repairs and unfortunately had to go back. We had to actually see the products first so couldn't order online. We were wearing masks and the majority of customers were also. Every single employee was wearing a mask. But get this every single employee wore it tucked under their chin!!!!!!! Really wtf?!? One employee even came to the shelf where we were shopping and tried to reach in front of us to put something away (with his face fully exposed) Obviously this store does NOT take covid 19 seriously. The employees do not follow social distancing or mask protocols. We found that Ace Hardware on Coffee Rd has a TRUE contactless curbside pick up and they DO answer their phone. The employees weren't wearing masks but at least we can phone in and pay for our order and pick it up right away with no contact. read more

Good Morning Yelpies, Well here I am finishing up a pool project that had been lingering for much longer than normal because no home improvement store knows much of anything The tile, mortar, grout and supplies to do the job are all here but there is not one person working here that would point you in the right position. I simply asked an associate that walked by me on isle 4 in the paint department if a paint roller I had in my hand was solvent proof.... Her comment was I'm just walking through I have no idea maybe the paint guy would know..... Asked the paint guy???? He said I think so talked about grout, mortar and tile sorry not sure..... WHY do you hire people that will not have the passion to help your customers or look for solutions???? This starts from the top down in the chain of command here. Too bad read more

Breach of Contract: proposal, and contract all clearly stated I was purchasing 3 windows and installation. After only installing 2 of the windows Lowes said my project was complete. I wasted at least ten hours attempting to get Lowes complete the contract with no success. Don't waste your time emailing the CEO Marvin Ellis who said he read my email but then had a staff person tell me and they made a mistake on the contract and it was only for 2 windows. read more

Placed an order online for a dishwasher. Delivery window was scheduled between 3pm-7pm. Why did they show up at 900am?!? When I called customer service at 5pm was told next delivery would be in 2 days. Why put a time frame for delivery if you're not going to follow it?!? Very disappointed! read more

My husband and I went into Lowe's (Pelandale,Modesto) to purchase vinyl and carpet. Marcus helped us and was extremely pleasant, helpful, & knowledgeable. Lowe's did a beautiful job on our vinyl, in which we had a representative follow up that day at the time the installer was there to make sure everything was going smoothly, and it was! We have since ordered our carpet through Lowe's via Marcus, who once again is a good asset to Lowe's. Thank you Marcus for your professionalism in helping us with our purchases. read more

Bring a map or a friend that knows their stuff because there aren't any workers to help you. I like the stuff there but Hey I may have questions and it would be nice to talk with someone about it. read more

I love coming to Lowe's! Definitely one of my favorite Home Improvement stores! Whatever projects or landscape items I need, can pretty much find it here. Also like the fact that they also do free wood-cutting service. All my years of owning a house, I have been coming to Lowe's for most of my home and yard needs. I like that their store in general is more spacious and little bigger selection than Home Depot's. read more

Went to the store in Modesto and ordered a Weber grill to be assembled and delivered to our home. ( if purchase over a certain amount you get this free ) definitely why we chose them. Unfortunately the grill arrived less than we expected. Not from the quality of WEBER it's great but in the assembly/delivery it was damaged. When you pay $700 for a grill you expect them to handle a bit more care. This review is not about the LOWES store in general. Only the assembly and delivery of described item. read more

Lowe's Home Improvement - On the left side the metal is dented. The knob will not set straight on the unit because the mount that knob goes in to is set crooked. - Hardware Stores Near Me - Modesto, California

Well well let's see where do I start we're in dire need a day natural gas water heater. Looked all online and everywhere and lows had the best price to go. The website also said that it was available at 4 pick up at store. So we drove all the way from Oakdale all the way to Lowe's in Modesto by the highway 99 on Pelandale. Lo and behold they did not have any in stock or on hand it was a order on the internet have it shipped to the store. Great so we decide to look in on getting a more expensive one. And then I found the parts that we needed to fix our one at home. As I'm looking at the wall of parts I also see that there is one very well used part put back on there for purchase that was the second thing that I did not like about the store. So we're looking at the part that we need and it was a box already opened all the bags and directions everything's in it and there's only two boxes. So I have my husband get the boxes still taped up or at least I thought it was taped up right. We Drive all the way back home sit down eat dinner. Open up said box. nothing in it but one parts ! Now I know it is Super Bowl Sunday and there was maybe a total of 10 people in the store. but this is just ridiculous never going to get my business again if you keep this up this customer is NOT happy . So now since it was at 6:40ish when we left the store of course they are not open and now I have NO HOT WATER !!! read more

Lowe's Home Improvement - Hot water heater controls . NOTICE THE the security device is still on it yeah I would love that - Hardware Stores Near Me - Modesto, California

Worst customer service and communication ever! Purchased a bar b q grill on May 27 to be delivered on June 16. AFTER 3pm. Driver calls me at 11 and says they are on their way. I tell him nobody is home until after 3pm. He basically tells me too bad, we can reschedule for tomorrow (Sat) between 7-9 am. I said OK. Then that same evening I get an automated call telling me that it will be delivered (Sat) between 4-8pm. I immediately call and lady tells me it's scheduled between 4-8. I explained the previous conversation and she puts me on a long hold then comes back and tells me I'm right, manager confirmed delivery Sat between 7-9am. Sat 9:30am, still no delivery so I call again to confirm. I'm told it is scheduled between 4-8 pm. She then puts me on a 20 min hold (not including the initial hold and disconnect time). Then she comes back and tells me she can't get in touch with driver.... I will never use their delivery again and at this point I doubt I will shop there at all. Total disregard for their customer. Sorry Lowe's, you suck read more

Check out almost always sucks here. Half of the people don't know how to use self-checkout. The machine doesn't work half the time. They have workers roaming around and none are qualified to use the register. read more

Ordered windows for a job I'm on, and after waiting 10 week with no pickup call, I decided I better go check. Sure enough, they

i wish i could give lowes negative or zero stars. i will not be shopping at lowes anymore. i get that they have 90 day policy but they wont refund or give store credit even with a receipt (proof you paid for it!). even for items that are in brand new condition that they still carry, under $20 without a receipt, they wont refund or store credit. i decided not to use these items and just want my money back or store credit. not that hard of a concept. they are punishing loyal paying customers for the crimes of others. bye felicia! read more

Horrible customer service. Dealing with kids is frustrating. They cancelled a delivery without notifying me when the truck was around the corner with my order. Then they tried to hide by not answering the phone and hanging up when it was transferred. Scared little kids. read more

This was a far better store before Lowe's shut down the OSH chain. Inventory was never as good as Home Depot, but you could count on good service and employee willingness to help - that's gone now. Poor Inventory. Poor Service. read more

Worst customer service. Waited 35 minutes in the electrical dept. for help. Two staff members said they couldn't help me and called for someone else. Ended up leaving and going to Home Depot where I was helped instantly. read more

I'm a Home Depot shopper almost every weekend. There isn't one near my job so I decided to go to Lowe's. I was looking for a specific item so I was lost in the store looking & walking around. Over 10 employees walked past me & ignored me, pretending they didn't see me or continued talking & laughing with each other. It took me 45 min to find out they didn't have the screw I needed. I was very disappointed. I am sure if they went to a store & they were in my shoes being ignored they would not be so happy either. I will continue to use Home Depot for all my projects, & I do have huge projects all the time. read more

Alex in the paint department is the type of employee every business should have. He was not only kind, but extremely helpful and knowledgeable. My husband and I made an error in our paint color selection, and accidentally bought $1,000 of the wrong color exterior paint to repaint our house. It was kind of devastating. We brought it in the next day thinking we would probably have to repurchase another thousand dollars of paint, but he spent over an hour making tiny incremental adjustments to it, knowing exactly which shades of which colors to add to make it the color we meant to buy. He saved us a thousand dollars. We cannot sing his praises enough. He seems like a good kid who is an asset to the company and the people he helps. He's the type of employee that creates loyal customers. Thank you thank you thank you, Alex. read more

Horrible customer service, the way they schedule appliance delivery is messed up! it will not be arriving anywhere near the time window you think.... stay home ALL DAY and don't go anywhere, otherwise they will arrive outside of the time window you scheduled and then tell you that Lowes doesn't give a F about you, they are a huge company and you're just a penny in a big well that means nothing to them. I myself may only be a very small business owner, but I treat my customers right and I survived the recession!!! bad customer service is one of the top reasons for people to shop elsewhere, and already Home Depot gets more business... let's see if you're going to last or disappear like OSH Hardware did read more

Lowe's do you care that the third party delivery company you use has gotten such bad reviews I am surprised they are still in business. They stink. Poor customer service, unprofessional and unreliable. Look at their reviews. My question is that if you really care about your customers and read the reviews, why are you using this company. However, after the poor customer service, I just experienced after spending $3000.00 on appliances, I am not surprised. I will never ever step foot in that store again. BUYERS BEWARE. POOR CUSTOMER SERVICE AND THE FREE DELIVERY OF YOUR APPLIANCES. HAHA YOU GET WHAT YOU PAY FOR. GOOD LUCK. RUN... GO TO HOME DEPOT. read more

Lowe's Home Improvements is one of my favorite stores in Modesto. The staff here is proactive and in a good way they approach you to be as helpful as they can. It's big inside and they have a lot of merchandise, but its also nice, bright, and very organized. I primarily come to Lowe's for the garden center. One positive bonus is if you save your receipt, the plants are guaranteed for a year! That's great! Though I have not had to return a plant yet because they have all been thriving and healthy. The prices are fairly competitive. If you need thriving foliage, strawberries, herbs or vegetables to put in the ground or a hearty houseplant this place is top notch. I also like that they have a large selection of plant pots, indoor and outdoor. I will be returning to Lowe's for my garden needs as it is a awesome place for the creative gardener. read more

Lowe's Home Improvement - Sure wish I could see the seeds... So far no kale boo. - Hardware Stores Near Me - Modesto, California

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Absolutely the worst place Open right now, went to buy 2 $25 gift cards and stood in line to check out, mine you there's big lines in Lowe's, one of the lady's says I'll help you in self check out so I walk over there to self check out then to fine out I can't BUY gift cards at self check out... then have me a dirty look cuz I had paid with a $50 bill read more

Lowe's Home Improvement - Hardware Stores Near Me - Modesto, California

I wouldn't even give this place a single star based off of the customer service I received

When I sold my house, I apparently left my little toolbox there, along with giving the big toolbox to someone else who was helping me clear out the house. I went to Modesto since Manteca doesn't have a Lowe's and only Lowe's seems to have Kobalt tools and I have been trusting their tools from inside the computer to working around the house. The store is reasonably convenient, though it's back in the shopping center quite a ways, near Costco. As it has a typical layout, I found the tools quickly and found the 84 piece toolkit that's been marked down 50% easily. I went to self-checkout but since it had to be scanned and de-security-ed, I had help from the person there. read more

Every time I go to Lowe's and ask for help there is never a response. The other day I asked for help in the bathroom section and a page was put out just to be ignored. Today I asked for help and the guy says I'll be right back and doesn't return. Upon talking with the manager she made excuses. read more

I was not going to write a bad review after 1 bad experience. But the same experience three separate times warrants a review absolutely!!! This location has the worst customer service of any hardware store I have ever been to. There is never somebody around to help you when you need it. You go hunting for somebody, and when you find them, they could care less about being helpful. I have been told sure I'll be right there. 30 minutes later I go hunting again. I came to babe outdoor barbecue. I see five employees standing around in a circle talking and laughing. Instead of asking if I need help, since I am standing around these looking for somebody. I have to interrupt them and ask for help. And the answer is, yeah I'll be with you in a few minutes. Then they go back to talking and laughing and joking, and 10 minutes later they finally break up their conversation someone comes to help. This person says he will go get the barbecue I'm waiting for in the back. 40 minutes later I'm still standing in the same spot waiting I asked somebody else to hunt him down, and it turns out he got the box of the barbecue and stuck it back in a rack down some random mile instead of bringing it to me. On a separate day I go out to buy some washers and bathroom sink parts, and I'm run into the same situation. I have to hunt people down. And when I find somebody, they say they'll be right there. I am now on minute 17 standing here in Lowe's as I write this still waiting on that person. The person named Crystal in the bathroom plumbing department has a lot of work to do to come up to mediocre in her Customer Service. It is clear to me that whoever owns this place could care less about their reputation. Any employees even more so. It is service like this that makes Amazon looks so good, so we don't have to deal with this lack of care. read more

Always have issues with the deliveries! When they scheduled to deliver my washer/dryer they cancelled/ rescheduled about 2 times! On the 3rd date they had given me they never showed up. I had stayed home all day waiting for the delivery and it didn't come. Wasted time. Ordered a refrigerator from them too and what do you know.. I had issues again. They said they were going to deliver and install well they dropped it off but said they couldn't install because it wouldn't fit but a couple minutes after they left I tried and what do you know? IT FIT. They really need to do better. read more

Bought a Craftsman Generator with extended warranty using my Military Veteran account. Less then two years the generator stopped working. Called Lowe's and they have no record of me purchasing the Generator in their system. Went online to my account and all my purchases have been removed. Never purchasing from Lowe's again. read more

I understand legal policies on returns, I do get it from a business point of view. I had 3 - 4X8 sheets of Dow foam insulation in pristine condition that I did not use on a garage remodel. I had the original receipt. Unfortunately for me and Lowes, the 90 day return policy was strictly enforced by Head Cashier. I'm sure it is not her fault, she is just doing what corporate tells her to do. The total value of the transaction was $40 bucks. $40 bucks!! I had borrowed a friends truck to be able to return the panels which in fairness I had purchased 7 months prior (well beyond the 90 policy). I never thought it was an issue, who reads return policy in fine print on the back of a thermograph receipt. Home Depot would have issued store credit in a blink of an eye! So in essence for $40 bucks, I left the panels at the store, I have no use for them anymore and maybe it can help Lowes bottom line. I do know that I'll never shop there again. So Lowes lost customer for LIFE, and one who can help influence 250 other people on the lack of management customer success controls. read more

Cyndle was super nice and helpful, she greeted us as soon as we went in the flooring isle. Helped us with getting turf for our puppy. Every job needs employees like her. Definitely ask for her when you go to flooring. read more

I used to like Lowe's. But lately I go in there and the employees are not wearing masks or making any effort to distance themselves from the customers. Maybe they haven't been trained that the masks aren't to protect thrm; they are to protect the customers! I'm over 65 and as such am part of an at-risk group. Despite their company's statement that they're doing their best to protect everyone, this store is being incredibly negligent. I complained to their customer service email & got a response that they're not reading those emails now. I hope someone at Lowe's might read this and consider how their employees are endangering their own & everyone else's health. read more