Open app Your location Lowe's Home Improvement 120 Epley Rd, Newport, TN 37821 Home improvement store Russell Lamb 242 points 3 days ago I purchased $34, 000 worth of cabinets from Lowe's in Newport to install in a renovated kitchen. The delivery first included the wrong doors for some of the cabinets, which had to be re-ordered. Of course, I just waited for them to come because of course what else can you do? After installing cabinets i discovered that $1500 in decorative end panels had not been delivered. I asked for the panels to be sent. I was told 6-8 weeks. This was early May. Well its September 13. No panels. Two different times I patiently requested the replacements -- both times I was told repeatedly, for weeks, the items were ordered and would be delivered. In 6-8 weeks, then it was only 2 weeks away and then 2 days. On Wednesday I was told the infamous panels would be there that afternoon. But alas, no. But yesterday the store Manager Haleigh said Good News!! They actually were ordered this week, Sept 11, and will be here in 3 more weeks. Maybe. Or in a month. If Diamond wants to. Pretty please? It's hard to know whether Lowe's is grossly incompetent or simply lies to customers as a matter of course. Or both. Either way in my opinion: Don't buy anything at Lowe's. Let's run them out of town. And maybe get a reputable business in their place. Home Depot can pick up that space cheap. I don't think it can get much worse. Also, I can not recommend the Diamond cabinets. Awful experience. UPDATE: Lowes reached out about this review on Google. I thought oh great maybe someone will.do something. Nope. Nothing Boycot Lowe's! read more

I had a 4X8 foot plywood that I can't get into the car without it cut in half. I lugged the board down, took to the back and was told the saw doesn't work. Okay, wil I just need it cut in half, you dont have a skil saw? "No we dont have any". was the reply. I am sorry but you sell saws here but you cant get a saw to cut this board in half? That is correct was the reply! I asked to speak to the manager. She said she was the assisant manager and that was all she could muster. Not even a I'm sorry. Maybe not the worst customer service but ranks at the bottom. read more

- had to go through 43 boards to get 10 that weren't damaged (warped, twisted, cracked etc). - 4 young associates stood around and never asked if I needed any help. - no carts as all were out in the parking lot and absolutely no associate offered to get one for me. Ended up going out myself to get one. - Customer service is non-existent - I've been going to the Newport Lowes for over 10 years and this is the last. I'll go to Sevierville or Jefferson City. read more

The door installation kept getting delayed for months. I requested the project last November for two doors downstairs, two doors upstairs, and a folding closet door. They managed to install the downstairs doors and drop off the doors for upstairs before Christmas. Then, it started to get delayed due to snow. Then they said that they needed to wait for the folding doors. then when they got the folding doors the guy that they called to install it said that his truck was in the shop. And when he got it back, he said that they only installed exterior doors. So, I had to talk to Lowes to reschedule again. Finaly, someone comes to install the remaining doors on Jun 10. Unfortunately, they installed one of the doorknobs incorrectly resulting in it to get jammed. even thou I told them three time that the tumbler mechanism had two notches that the nob mechanism needed to slot into. And since my tools where in the room behind the door, and none of the screws were accessible when the door was closed, I had no choice but to break the nob off to open the door. read more

Lowe's Home Improvement - Hardware Stores Near Me - Newport, Tennessee

Unbelievable! Most customers looking for appliances are there to purchase one. Once we arrived, we discovered that the online washer that says in stock at that store was not. After that, we were told that they couldn't bring it to that store, and it had to be delivered for a fee. In addition, we were told that someone had to be there (take of work) to accept delivery. This is a foolish protocol that only benefits Lowes and not their customers. On the upside, Ellen in appliances was very helpful and apologetic for corporate policies. read more

I was in Lowe's and this amazing lady was very helpful. Her name is Debbie. She was the sweetest and very knowledgeable about everything I asked. I wish all employees took ownership in their jobs like Debbie! read more

If it were only possible to give zero stars. Probably the poorly managed, botched abortion hot mess I've ever encountered. Many, many people are driving to nearby cities to avoid dealing with it. It's staggering that the middle and upper management of this corporation seem to be oblivious to how much greater their profits could be at this location if properly supervised. There are a few overwork, underpaid associates holding things together & I feel so very sorry for their plight. read more