Bought a new lawn mower riding , gets delivered no gas in it to try out, get gas unit doesn't start, call that night 7pm no one available call in am. Called in Am asked if they can repair, no help granted just return. And part #2 ordered bagger with it never arrived. This company doesn't know customer service, my recommendation STAY AWAY!!!! read more

Lowe's Home Improvement - Hardware Stores Near Me - Salem, New Hampshire

I don't have 0 because it don't let me. We went there today we carry lot of stuff without any help from no one. We are disable. Never ever going back read more

Lowe's Home Improvement - Many stuff and no help. Disable customer. Good job Lowe's... - Hardware Stores Near Me - Salem, New Hampshire

I went here to buy some cabinet grade plywood.$45 for a 2 x 4 piece. Looked at what they had, which was mostly garbage and picked out the best(least worst). I mentioned to the manage that at the price they were charging they should sel real cabinet grade quality and she accused me of saying that Lowes was lying! Told her I was giong to customer service and she went in front of me and told them not to help me! Will not go back there based on the quality of both material and management! read more

I went to the Salem NH Lowe's on Friday to try to find some compressed Biobricks called Canawick fire blocks. They were supposed to be on the endcap of Aisle 23 according to their online shopping tools. They weren't there but the staff of the store was unbelievably helpful in tracking them down. It ended up they were in the top shelf out in the Lawn & Garden center but they found a forklift and took them down within a few minutes. I felt as though the staff went the extra mile to help their customer and I appreciate it a lot. I will say that the older reviews saying that the cashiers were pretty inattentive and condescending are absolutely true but the new staff is great! Recommend 100%! read more

Horrible experience. The store manager Flynn berated my wife because she asked why the item in the store was not priced as advertised? some people have no business in retail. never returning to this poorly run store, not all Lowes are run by a clown thankfuly. read more

Horrible Experience! Purchased a stackable washer/dryer for our daughter and was told it would be delivered the next day. The delivery company texted my daughter that night stating that her 4 hour delivery window for the next day was 11:30-3:30. There is a link sent with this text that allows you to keep track of how many more stops they have before delivering to you. At 2:00 it showed there were three more stops before they reached my daughter. It showed the delivery truck parked in Salem, NH in a plaza in front of a hair salon. They remained there without moving until about 5:00. All the while, we tried calling Lowe's and were given the phone number to the delivery company. The call to them said no callers ahead of us yet we remained on hold for one hour and no one ever picked up. At a little after 5:00 the delivery driver called my daughter and said it would be about an hour until he could deliver. My daughter told him they were already 1 1/2 hours after stated delivery time, that she had been waiting all day and had to shortly leave for work. She told him he must deliver within the next half hour. The washer/dryer was finally delivered shortly after 5:30. No explanation. Nothing. Don't buy anything here and if you must, please don't have it delivered. What a disaster! read more

These days one typically does online research to determine which product to buy and then looks for the exact aisle and bay location to efficiently go into a store to pick it up. This is exactly what I had done. I was specifically looking at wi-fi battery operated camera doorbells. The staff member responsible for the aisle where I went to retrieve my product last week, engaged in a conversation with me and was clearly knowledgeable about these products. Needless to say his knowledge and experience with the products saved me about $90 when I walked out with a different brand than I thought I needed. I've been using this product now for almost a week and I am so pleased with the value I am getting. Thanks guy in aisle 10 at Lowe's in Salem! read more

Can't imagine a more professional and knowledgeable sales associate than Siobhan. Filling in outside of her department and helping us complete a major appliance purchase. Best day ever in a Big Box store! read more

Today I had to go back to Lowe's to return the backsplash to my vanity that I purchased yesterday it was broken. The assistant store manager Jay took me down to the aisle got me another one had a great conversation along the way about how good the store looks, in recent times as compared to the past was very satisfied with the service. This is the way people should treat customers.!! read more

Had a very bad experience in the garden center. The staff is not very knowledgeable and they were rude the plants were in bad condition and they would not sell me the plants because of there condition but all the vegetable plants were in bad shape. At store #1600 in Salem Oregon on Turner Road read more

Paperless billing is difficult to enroll... and if you don't your bill will show a $1.99 charge each month. Can't do by phone. Signed into account and can't find paperless billing option that's obvious. Phone tree is very burdensome and time consuming. I'll likely cancel my lowes credit card and use a more customer friendly one. read more

I bought an extended warranty which Lowes will not honor. I still have receipt. called and made an apt... twice... no call, no show. Went to store. Seemed helpful. One week later, still hadn't heard anything so went back into store. Everything I was told the week before is no longer true. I would never buy a warranty from them again! $300 and still have one more year on warranty. Complete BS read more

A beautiful new Lowe's in Salem finally opened. The store is big and beautiful. Well laid out and tonz of staff to assist, if needed. Spent an hour here just browsing. Too bad I am not doing a renovation project just now. So glad Lowe's is finally here. Beats driving to Haverhill or the the local Homo Depot and another plus is that it is tax free. read more

Lowe's Home Improvement - Hardware Stores Near Me - Salem, New Hampshire

What a terrible experience I had with Lowes Salen, NH. I'm redoing my kitchen and I bought a stove among other materials on April 12. Everything arrive on April 17th except the stove, tiles where broken. When I called numerous time trying to speak with an associate and calls kept getting dropped by the system and when i finally got on with person after 5-6 attempts. The person I spoke to told that the stove would arrive next week as they no longer had it in stock. Next week comes and i get another email that the stove would not arrive and to call the store. Called the store and same issues from the week before a they put in on hold and hang up on me. Called again and same thing happen, after multiple attempts i kept getting dropped or hang up on. Someone call me back that afternoon letting me know that they would re-enter the order and that it would arrive on Tuesday, its now May 9th and the stove has not arrive and guess what?! Im calling the store and no answers. This has been the worst customer service experience I have ever had and it pains to write this because Im a Lowes customer!!! I giving it 1 star because I can't give it 0 read more

Shopping experiences at big box stores usually are fair at best for the majority of the time. We recently received great service and wanted to pass along our praise. Store 2382- Nicholas. My wife and I were purchasing a few items and also looking to rent a carpet cleaner (review below). At the service desk, Nicholas patiently answered all of our questions regarding the rental and cleaning supplies. Nicholas steered us to the smaller bottle given the number of rugs we planned to clean, explained the operation of the unit, and the required cleaning process of the unit. At checkout he informed us of the required paperwork to bring back for the return and how that process worked. Nicholas was professional, cordial, genuine, and covered all of the necessary information. Terrific job. The Bissel carpet cleaner brought back to life the 4 rugs we cleaned for the first since owning them (3+ years). The Bissel carpet cleaner was effective and easily to use. Ensure you have room for the cleaner and decent strength (lift 40 lbs) to move the unit into your car and house. My wife and I were both ecstatic at the results of the carpet cleaning. John read more

Utter disaster of a store. When it comes to a big box store I like to review others within organization and see the flaws from one to the other. My comparison would be the store in Epping, NH. The store in Salem is understaffed and has people working in departments they have little to no clue in. An employee said this is a constant issue as they try to limit hours. Lowe's has way too many computer programs from my observation. One system for online orders, one for special ordering, one for setting up a quote. I assure you they have 5+ others. If the people that are supposed to cover a department don't know how to use the tools then they are not going to be helpful, right? They have buttons you can push in various departments and it alerts the store that help is requested in that department. I literally played an entire game on my phone and flipped through 4 books of samples without any help. Had to go to customer service and wait in line while the page continued to be called out to let them know I was easily waiting more than 15 mins. They told me someone would be right over. This is the nature of the big box stores these days. What I can say is that when you push one of those buttons in Epping, help arrives rather fast and they shut off the page that resonates throughout the store. I use them when I need them but not a fun place to go if you need help from an employee. read more

was at the Salem NH store today June 29th was assisted by a gentleman referred himself as the tool guy he was beyond helpful and such a pleasure made the store experience great thx for your help!! read more

Kudos to Richard in lawn and garden from going above and beyond! Outstanding customer service!! He helped us in a totally different department that we was not from, just to help us with all our bathroom renovations From vanities to toilets and faucets! My wife and I didn't know this was not his department. He did not break a sweat once, with plenty of knowledge and customer service it was a pleasure working with Richard. He definitely is a breath of fresh air compared to other attendance in other big box stores, Lows in Salem is our store from now on as long as they keep hiring people like Richard... read more

I'd give zero stars if I could. These guys won't even match a price from their own store. I drove 3 hours to be at their store by 630 am because my partner bought a specific flooring for cheap the day before at a different location. I called ahead the night before to make sure they had it and I committed to the drive. When I got there the price was literally 5x what my partner paid the night before. My partner paid $10 per box and this lowes wanted $56 per box. That is an incredible difference when you are giving a bid on a floor. The manager said 5% off was the best he could do. As I began to walk out the door out of frustration, the manager said, "ok I'll give you 10%" as if he was doing a big favor! I don't ever complain but I called the corporate office. Their policy Is to have the same managers that I had issue with call me back for resolution. They called me back and as I suspected, they found nothing wrong what happened......so here is my resolution, a nice glowing review! I'm a thoroughly dissatisfied business owner and customer here. My business is about expand dramatically but i will never step foot in a lowes again. I will be shopping at Home Depot from now on. read more

Lowe's Home Improvement - Now I'm searching everywhere but Lowes for this flooring. - Hardware Stores Near Me - Salem, New Hampshire

I came in to buy a metal shed. I asked a store associate to call someone to help me. He told me go into the store and get someone there. Then I bought the shed and asked someone to help me put it into the suv. They told me no. She proceeded to tell me that it.was the CDC guidelines not help anyone in an SUV. I told her I'm not asked anyone to go into the SUV. She said sorry we cant help. I will NEVER go back there. I will go to Home Depot instead. I hate Loews. read more

Another trip back to this location ..... Ok so I ran out of what I had purchased my last trip & needed more of the same thing..... I checked online & it showed they had plenty of what I was looking for in stock... Having a merchandise store/ credit card, I was unable to use it purchasing along with curbside pick up. So I took a chance and just went to the store hopeful.... It couldn't have been 2 hours since I'd tried to do the online purchase by the time I arrived. Only to find , "0" of the item... Are you kidding me? Grrrrrrrrr! So I kept my composure & picked up a few other items I needed feeling the trip wouldn't be a waste. Time to check out.... Guess what? ALL the self check was completely out of order. The store had only 1 cashier working... The line was ridiculously long.... With that they didn't call for any back up. And so we all stood waiting & waiting .. Finally it was my turn. It was clear that the cashier was very over-worked and exhausted. Working in a warm barely air conditioned store with a mask on, behind plexiglass is just awful... I get that. What I don't understand is WHY each time I've been here it's always the same - 1 cashier & a very long line. I've had enough. Once my store credit is used up, I'm gone read more

The staff including the management is constantly unhelpful, doesn't know the layout of the store and dont appear to like working for Lowes. If you can avoid this location. read more

I purchased a dishwasher from Lowes a couple weeks ago. They call me the night before to tell me the dishwasher was not in stock. Once they get it they will contact me. A week went by and I did not hear from them. I call them and speak to a woman in the appliance area. She says it will be here on Tuesday. The dishwasher arrived and as I start to unpack it I see it is damaged. I call my local Salem NH store and choose to go to the appliance dept. No one picks up after letting it ring for a number of minutes. I try calling the main receptionist it also rings without anyone picking it up. I then call the corporate customer service line and am told a manager will contact me within 24 hours. The next day I have not heard back and still have a broken dishwasher in my kitchen. I call the Salem Lowes again and get transferred around a few times and finally give up as the appliance guy said he was transferring me back but did not and I hear him talking to a customer as I yell hello for a few minutes. I hang up. I call back a couple hours later the receptionist says lets get you to a manager. She transfers me and the phone rings and rings until finally it goes back to the receptionist. She then tries to page the manager and I wait. She gets back on the line and transfers me again where I let the phone ring a solid 5 minutes before I hang up. I still have a broken dishwasher in my kitchen and no money to get another. read more

I normally really like this store, they have helped me for years with special orders etc. as I renovated 2 different houses. However, lately when I have been in the store many of the employees are not wearing masks, or "pretending" to wear them by letting them sit below their chins. I am in a high-risk group and I am very disappointed at this cavalier attitude around an epidemic that has killed over 100K Americans. There is something very wrong going on in this store. read more

Lowe's Home Improvement - One of multiple Lowe's employees - Hardware Stores Near Me - Salem, New Hampshire

I hate to leave a poor review but the customer service in this Lowe's was ridiculously poor. I was looking for a water filter to replace a Kenmore variety for my fridge (hard to find now that Sears is gone) and I had gotten a replacement at the Home Depot last time (another not so stellar customer service experience at the one in Reading trying to find it again this time, but I digress). So, I had both brand boxes with me and wanted to see if they either had one of the brands or an equivalent. We finally found a woman sitting tucked away, almost hiding near the fridges. I asked about the filter and she immediately said nope, don't have anything, she was "filling in" and really couldn't help us, couldn't go over to the display and even look, and actually told us to just go on Amazon and buy it! Wow, way to get customers to your store... they had a huge section of filters, all different brands and I was going to look it up myself but then I said hey, why don't I do what she suggested and just order it on Amazon. So that's what I did and you can bet I won't return to this Lowe's location for anything in the future. read more

Wish I could rate ZERO STARS. Terrible service - be VERY CAREFUL with an online order/store delivery. YOU WILL NOT GET IT ON-TIME. You will get it at their convenience, when they have a full truck to leave from their distribution venter in Connecticut. Until then, you're screwed. My order sat in Connecticut for THREE WEEKS, waiting for them to have enough deliveries to make it worthwhile to drive it up to Salem. Got a total bullshit runaround from the store and their Corporate Customer Service. Cancelled order, and went over to Home Depot. Got same product NEXT DAY, and Home Depot gave me a 10% appreciation discount when I shared my story ;) Screw Lowe's - you have two Home Depot stores in a 2-mile radius. Never again, Lowe's. read more

WORST store for installation!! Had a sliding glass door installed 9 months ago......still waiting on repairs to the installers hack job! Had an appointment today and Lowe's did not give the material to the (NEW) installer not only did they waste my day but they wasted the other company's day running around looking for material. Unacceptable!!! My advice is don't buy from Lowe's wast of money and time!! read more

Lowe's/GE/Assurant protection plan hell. Day four. I am thinking dump the air conditioner in their parking lot, purchase a new one elsewhere. Not worth the three hours on hold and still no resolution to the problem. read more

I hope this store, both the location and the chain, GO BANKRUPT! Three times in the past six weeks I have been falsely lured to the Salem, NH location to purchase an item their website said was in stock. As usual, I drive all the way to the store and head to the aisle/bay of the item.....NOTHING. In each instance I asked an employee to double check to see if I was looking in the wrong location, that I was there to purchase something their website said was in stock at the store. In each instance the employee laughed and told me "Oh no, don't believe our website". Thanks for wasting my time, again, Lowe's. No more. If neither my local hardware store nor Home Depot have what I want in stock, I'll do without before I step foot in another Lowe's store!! read more

This store in Salem NH just don't make any sense ever. My wife was just there to pay a bill, and some young girl at the customer service desk send her way because my wife did not have a copy of the bill, or her card. Now this girl have no idea what is going on, or she is just lazy. The customer service there just don't get it. I called the main headquarters, and I made the payment, and they told me that this girl at Salem store should have accepted the payment and it was not right to send my wife way. This location does have a bunch of great workers who care. Than you have a few idiots who mess up for the good ones like this idiot a the customer services. Get a new job... read more

I would not even give this store a 1 star! Went in by myself female (bad back) to buy a lawn mower. No where did any one mention they can't help me load it because of the pandemic. I purchased then went to the register and asked if someone could help me load it she said she would grab someone. A kid comes out and looks as I have a suv and says I can't help you * can't load into cars and this is like a car we can only do open trucks. Mind you here I looked like a jack ass trying to pick up a 75lb awkward lawn mower on my own! Went in and asked for a manager and some type of head cashier he/she said oh that's the cdc guild lines. Ok so I call corporate they say aren't aware of this and that I should have been helped. They have the manager call my husbands phone who claims corporate is luring and he doesn't understand why they would say that to us! BULL SHIT. Lazy people unhappy workers since the start of my visit. If you don't like your job get a new one and for the manager Alex to basically say that corporate is luring and they don't know the guidelines? Who in a manager positions puts the head of your company down to the ground like that? Would Lowe's like to pay my bills for a back where I struggled to lift this 75 mower my self. Meanwhile on camera the first kid said I can't help you I'm on camera with corporate. And what did we get? A call from a manager. Bull shit! Don't shop here! Go to home deport With all these bad reviews and bad customer service why would Lowe's keep the team and the manager? read more

No one to ever help you!!! After waiting 30 mins to ask about a grill i wanted to buy i was told they have 52 of them but they are way in the back we can't get them right now. I said really they responded welcome to sundays at Lowe's. Such a joke. I would think 50 percent of sales happen on weekends. No one wants to work anymore. Even pre covid they never had anyone in store departments to assist you. Stick with Home Depot read more

Well well well. Lowe's you officially suck a frickin' lot. I went there last week to buy a sink and they said it would be here today 10/26. I was told this by two separate people. I called today to ensure it would be there by the time I got out of work and low and behold it was back ordered by at least two weeks. I hate you I hate you I hate you. My counter top cannot be installed until it is here. Thank you AMAZON for having two day delivery to save me. I will never in my life visit a Lowe's again. Thanks for the lies and condescending attitude about the situation. Own up! YOU ROYALLY F'ED UP. Your service is a shame to the human race. Go F yourselves in your big shitty corporation. read more

Can't believe this received such good reviews. I have been here often because it's close and it's only fair. I come because the prices are fair - some things cheaper than home depot and some things not - and because they carry different brands. You have to research what you're looking for. Otherwise, the staff are often kids, inexperienced, or seemingly don't want to be bothered. Home Depot is waaaay ahead in terms of service. Go here if you know what you're looking for. read more

Love having a Lowe's now in Salem NH. The store is so much more organized and has much better quality merchandise than the Home Depot. You can always get someone to assist you when you need it, unlike the Home Depot. read more

With a reasonable bit of knowhow I went to Lowes to get some pipes etal..for my shower. I searched and searched and searched again then this Lowes' attendant came over and asked if I needed some help I told him I needed a short pipe and elbow plus a turn off to shift the shower water supply. He said what are you tring to accomplish. I told him than... Bingo he said you need only 1 device. He showed me a quick diverter and at a fraction of the price my limited plumbing knowledge would cost if I continued continued to go my original route. The guys name was Joe, a bit on the weight challenged side but a great person to get you to the right product! PS: I didn't have that grade of service at Home Depot...they just told me to go to such & such numbered isle. read more

They never disappoint me, the reason most of us go there is because there are no lines, most everybody shops up the street and of course expect horrible customer service at Lowe's. Again the cashier tortured everybody inline looking up Hardware and still got it wrong. Will somebody in upper management take notice this store needs a management overhaul and training. Never a disappointment my expectation is very low and they confirm it read more

I purchased lawn chairs 8 days ago at the Salem NH store. I saw they were half the price I paid and went to see if I could get a store credit or refund for the difference. First, I stood st the customer service desk for about 15 minutes while all 5 workers helped ONE customer!!! The manager Chad would not work with me on the price difference. They said the chairs were on clearance and they did not have to Refund me. So, I bought 2 at the "new lower price", not advertised as clearance anywhere, and then returned them with my receipt for the higher price at another store. It was over $100 difference for my purchase!! What happened to 30 day price guarantee???!!! But even more important, what happened to customer service??!! read more

Infuriating experience recently at Lowe's in Salem, NH. I was in the market for a dishwasher and had been buying Lowe's gift cards over time so I could buy it outright. I made it clear to the salesperson that I wanted to stay in this budget. I looked at a few different models, and I decided on one that was in stock and could be delivered and installed the following week. The night before it was set to be delivered, I received a call at 8:30 at night that the delivery window was 8:30-12:30 the following day. I TOOK A DAY OFF WORK for this, just to wait around for nothing. By 2:30 there was no dishwasher and no communication about why. After being bounced around for an hour on the phone from customer service to the original store, someone informed me that the dishwasher I ordered was out of stock and wouldn't be back in for another month. (I SPECIFICALLY made sure this one was in stock when I bought it.) I went into the store to fix this situation. The only fee they knocked off for this inconvenience was a $40 fee for taking away my old dishwasher, which was quickly eaten up by an additional $200+ dollars I somehow had to pay for this purchase. (Again, I made my budget clear at the outset, and now I am way beyond it.) The dishwasher is now set to be delivered "at some point in the next few weeks" with no clear indication when installation will take place. I usually shop at Home Depot for things like this, but I wanted to try Lowe's. If this is standard procedure there, I will not make that mistake again. read more

Well, it's New England and winter is here. Time for a new snow shovel and car windshield scraper. Plenty of both in stock, (unlike Home Depot). Friendly staff with plenty of parking. Paid $20 for an 18" plastic shovel with an aluminum edge. Should last a few years and also bought an aluminum shovel, so the wife can help. Bought two ice scrapers as well, a 42" telescopic one for my truck ($7.98) and a 26" for the car ($5.98). Great deal, great bargain and good luck finding them elsewhere!!! read more