Had an amazing experience at this Lowes Mr. Dhaval helped us find exactly what we needed and was super knowledgeable about the pressure washing equipment! Quick and easy trip to find what we needed!! read more

Blasting music. LOUD! Everybody forced to use self check out and then the machines don't work anyway and you have to wait for a clerk. read more

Lowe's Home Improvement - Lumber - Hardware Stores Near Me - Spartanburg, South Carolina

Super rude and snappy lady with short red hair. Would never return to this location literally based on how she treated me. I've never seen a customer service person be so unhelpful and rude for no reason read more

Usually everything I need it here. Only issue is time to time there's some things I feel is missing or needs restock. Only thing I dislike is the check out point where the Pro parking area is but there's never a pro register open every time I come and apart of that the only cashier that is open takes her sweet time which is frustrating when I just want to go in and out. Then gets annoyed when I say I want to put my number in for the point. What's the point of have a pro account and can't use it properly. read more

Went to pick up laminate flooring with a small child and employee cut it reluctantly and then I couldn't get help with anything. Had to go looking for a long cart. Went to check out and asked for help loading the floors. After getting a confused look I was told there are no employees there to help me. Eventually an older lady came out to help. So I had to push and lift heavy flooring mainly on my own while watching my toddler. Later saw employees walking around outside doing nothing. Nobody wants to help and customer service here is terrible! read more

Don't get a chance to make it on this side of town often. I needed to exchange a propane tank and it was super quick and easy. Walked in, told them I wanted to swap a tank, and they rang me up immediately. Great price as well. Will be back read more

ana has a very bad attitude while trying to check customers out . mad because the employees didn't put a price tag on the fencing and refused to get anyone to get the price and said we had to walk back outside to find the price and bring it to her .. wouldn't recommend having to deal with her and too worried about being on her actual phone picked it up atleast 4 times while trying to check us out ! horrible service read more

This must be the most unorganized Lowe's store anywhere. It's always a mess. Sometimes they don't do curbside but the only way to know is that no one shows up and then you go inside and find out. They refuse to use the curbside lockers. If you need anything on the screw isle you can forget it. It's such a mess and always is. Sometimes I drive across town to the Lowes on the Eastside because its so much better. At the Spartanburf Lowe's it's really obvious that they just don't care and the management standard of excellence is... well... really really low. I rarely go to Lowes and get what I need. It seems that after a trip to Lowes I need to go to Home Depot because they stock things. Last, after my last online order (~$3500) I have sworn off using Lowe's. They have missed my last 10 orders because of how poorly they treated me and the level of incompetence to deal with their mistakes. Anyway, I've wasted enough time on this. read more

Don't bother asking them to replace your kitchen floor unless you can do it yourself. I called them to replace my kitchen floor. They sent out a man to take measurements and I was given a quote and then a few days later I was called back and told that if I want the floor replaced that I have to do it myself, they won't do it. I will never go into another Lowe's. My family and I will never step foot in any Lowe's store again and neither will my adult children or my grown grandchildren. read more

Came for a set of closet doors! They were cheaper than their main competitor by about 10 bucks! Quick and flawless checkout! read more

Lowe's Home Improvement - Hardware Stores Near Me - Spartanburg, South Carolina

delivery guys hit my mailbox now they don't want to pay for it... Lowe's has 3 party deliveries so they will give you the run around. very disappointed in them. and yes I have the videos to prove it read more

Service is really bad, no one wants to help in the boiling springs store. I had to ask employee for price of 16 inch concrete blocks and after telling me not one time ask could he help load them on cart and after checking out I wasn't ask if I needed help loading them in my truck. I have degenerative disc disease in my back, a customer walked up as I was trying to load them in truck and helped and he also complained about service their. read more

Ordered a door online. It was damaged when we went to get it. Spent the next 20 minutes with customer service person looking for the second one that was supposedly in inventory but was never found. Because they already entered it as picked up, we had to ask for a refund. Instead of helping us with the refund, we got put back in the end of the customer service line to wait another 15 minutes time just to get our money back. Will do all I can to never go back there. read more

do not buy whirlpool! new fridge, less than 12 months old, completely stopped working. 4 days to get a live customer service rep and 10 days for a service tech?!?! i have 2 disabled ppl and a young son in the home. i lost roughly $1000 in food. they sent me a $200 gift card by snail mail. parts are on back order, no fridge for 3 weeks! spoke to the executive corp offices, and it was a man who insulted me. repeatedly. i will never purchase whirlpool products and will ensure the public know you make junk and do not honor nor stand by your products you sell. read more

Lowe's Home Improvement - P.O.S. Whirlpool - Hardware Stores Near Me - Spartanburg, South Carolina

We paid upfront for hardwood and installation. Took a month for installer to arrive only to tell us he couldn't do the job. Lowes "flooring expert" sold us $400 worth of glue, which installer said he cannot use glue, have to use nails. Another 1 week delay for rescheduling. My home was in disarray because hardwood was delivered 10 days beforehand and stacked in family room as well as everything from 2 bedrooms. Lowes local store and Lowes home improvement office kept mis-communicating and giving us conflicting information about missing threshhold delivery dates and installation dates. When the installers finally came, they did a good job, but the attitude of one of them was abrupt and condescending. All the confusion, mis-comminications, and delays caused a lot of stress. We will never use Lowes for home improvement again! read more

This store does NOT have contactless payment (Apple Pay/Tap) even though it says it does.

Bought frig and deep freeze and Christine in appliances made everything come together. Delivery was next day, kept our frig till new ones temperature was okay for food. Pickup of old appliances was 5 days later. Christine is the one to go to in appliances. Trust me I went there w/a chip on my shoulder based on reviews. She was spectacular and we saved $500 on frig due to sale. LG frig and Whirlpool deep freeze. 12 mo same as cash on Lowe's card. The other depts were lacking when arranging pick up of used ones but spoke with Christine and she alone made p/u a breeze. read more

ZERO STARS FOR LOWE'S FLOORING INSTALLERS. IF THERE WAS A - STAR, I WOULD GIVE SERVICE PROS INSTALLATION GROUP (LOWES) A -10. The 1st crew came out, only one could speak English. They discovered they had to move furniture (which we payed extra for at Lowe's), and said they didn't pay them enough to move furniture, and tried to get my husband and I to pay them money. We called and reported this to Service Pros, and they sent another crew out... and it got worse... Worst experience of my life with flooring/carpet installation through Lowe's. Had to call Service Pros numerous times for them to come back out and fix stuff they missed. Left toilet bolts 3 inches high in the toilet. Toilet tank started leaking, and toilet rocks back and forth. Service Pros sent one of their guys to "assess" the situation. Tom concluded that the installers from Service Pros didn't do the toilet installation correctly, and that he would send a Plumber out the same day, and that Service Pros would take care of all of the damage. Well, no plumber ever came. We called Service Pros back, and spoke to Shane, who informed us that they didn't cause the issue. They were not going to fix or correct anything. DO NOT USE THIS COMPANY. They don't do what they say they will!!! read more

Saturday morning 2 cashiers, why would you think this is a good idea? People want to get in and out, standing in line is not how we want to spend the weekend. No one called for more help. Everyone was complaining, and the lines continued to back up. May want to rethink your scheduling procedures. read more

Does anyone actually answer a phone here?Think I left my debit card, live 10-12 miles out, and would have liked to know they didn't have my card in lost & found via a call as opposed to another drive to town. The Pandemic has become an excuse for seriously poor customer service. read more

Absolutely unbelievable how I just wasted a whole hour here from 7:10pm-8:10pm with my two kids and husband I'm sure you remember us. After getting out of work I expect to go IN and OUT as usual I've never had a problem here I'm a regular customer. There's so many employees and none are trained to operate the roller machine to cut floor. I get it people don't want to work now a days but there's good employees there just get a few to be trained and boom problem solved no customer will walk out upset. read more

Tip: If you want flowers, get them off the discount area. All marked down 50% off and if you ask for Rick, he may give it to you even lower

You couldn't get help in this huge ol store even if you stood in an aisle screaming at the top of your lungs. Walked up to customer service to ask where I can find a stud finder, the woman looked at me and said "tool world" and turned her back to me and continued her conversation with another associate, well no sh**. THANKS FOR ABSOLUTELY NOTHING . Back to Home Depot I go . read more

Bought a Maytag washer 4 years ago and bought the extended warranty from Lowes in Boiling Springs . After 4 years started having issues with the washer. After 3 time of having someone sent out by Lowes they agreed to refund full purchase price. Hallelujah!! Bought another washer from Lowes. They have always been good about standing behind their warranty's. If you can I do recommend buying the extended warranty. Lowes probably will always have my business, I've used them from buying lumber to a landscape trailer and keep going back. Thanks Lowes read more

The WORST customer service bar none. Every single time I call the store clerk manages to let the phone ring for 5-7 minutes, then manages to disconnect me. Bought an $1800 lawnmower that lasted 45 days...manager can't seem to Grasp the skills needed to set up Delivery of the new one despite my waiting seven days and thinking it's coming. and Every time I call the store I get transferred to 3-5 different departments before the girl upfront hangs up on me again. I'm so frustrated I will NEVER buy anything from them again. And I bet you I get a refund on this mower too. So your little ten dollar an hour sweetie pie at the front desk might need to be replaced if she's this talented at assisting customers. Sheesh. read more

TERRIBLE CUSTOMER SERVICE!! Bought a gas lawn trimmer. It worked one time and then wouldn't start after that. Took it back and customer service rep said that happens a lot but that since I didn't buy the extended warranty they couldn't exchange or refund it for me. This store does not care at all about its customers. Go somewhere else! read more

As the becoming usual, lousy customer service and bad store cleanliness . What is the deal with this store. They never lack for business is it because we put up with this crap. Waited over twenty minutes for help with paint. Seriously! read more

I did an over the phone order and the young lady had great customer service she had to transfer me to customer service to take my payment and to schedule my deliver! She informed me that I would be scheduled 8am through 8pm and someone on the delivery day would call 8 am to give me my 4 hour window!! Today is the day and it is Saturday 07/02/2021 11:36 am. I call this Lowe's since 8:30 am and no one ever answered the phone I had to select curbside pickup to speak with a Manage! I spoke with Brian the manager and he never apologized for any inconvenience never tried to correct the issue for today's delivery showed no empathy no sympathy told me I had to wait another day and he would try to get my product delivered first no promises! It a shame I paid over $2000 and the money is gone from my account and I can't get a curiosity call or not even a damn apology! I'm so sick of rude customer service and not companies not taking time to appreciate customers and taking time to make sure customer get the correct order in time and exactly what they paid for!! I will tell everyone how bad Lowe's customer service was and will not be returning!! Terrible leadership on Brian part and I see why you don't answer your phone's unprofessional!! Im going to file a claim with the BBB as well!! Disrespectful taking folks money and inconveniencing them!! Customer keep you in business!! Star rating should be 0 Brian you could have apologize and checked with your 3rd party deliver vendor who knows they may could have worked me in instead of inconveniencing me!!!!!!!!! read more

Absolutely terrible customer service! They sold me a 1500. John Deere riding lawn mower without explaining that this particular John Deere model had a plastic transmission!! Knowing that it could not handle the slope of my yard as I explained to them what I needed, I completed my purchase. The transmission is being replaced under warranty with, of course, another plastic transmission. Lowes refused to take the repaired mower back even though I said I would upgrade to a model that could handle my lawn. They said they weren't able to do that and as everyone knows, they absolutely have the power to do that!! Shame on John Deere for making such a cheap device and shame on Lowes of Spartanburg, SC for refusing to show good faith!! read more

I needed a key made and it seems the key machine at this location does not work. I ended up going into this location 3 times before I gave up and got my refund. The associate working behind the counter happened to be the same person every time I went in. He kept talking to me in a different language and then smiling like I understood what he said. This became very awkward, and after my third visit he told me to just get a refund and walked away although that's not what I wanted. I wanted to get my key made the right way seeing that lowes was the most convenient. Also the parking at this location with the enter and exit door is ridiculous. Don't park near the entrance because when you leave you'll have a long walk from the exit. Will not be returning to this location. read more

You cannot get anyone to help you at this store. No one in the department. An associate called for someone and no one showed up. I called the store from inside the store twice and no one ever answered. I recommend anyone looking for help go to Home Depot across the street. Not perfect but at least their managers schedule people or make themselves available. read more

Wow, after reading all the negative things, I'm hesitant to post ANYTHING. I had the EXACT opposite of what everyone else has had. Great service by Tracy Seay and Jonathan Thomas in appliances, (I had a specific size requirement for a new washer and dryer) and they went above and beyond what normal service should be! And the delivery could not have been smoother! Many thanks for an awesome experience. read more

This is not aimed directly at the S-burg Lowes; rather to the central customer service. Returned a 5-gallon pail of paint, unopened. Was given a card in lieu of cash. This card could only be used to purchase at Lowe's and its use would be in conjunction with our provision of a driver's license number, but no one took my driver's license number or wife's. Later attempted to use it; it was refused because mine and wife's driver's license numbers didn't match those on the computer file. Told to call number on back of card. Called once, recording that answered was provided detailed info by me; recording on other end said someone would call back in 3-4 business days. No one ever called. I called back. This time got live person but it was Saturday and office was closed. She was a receptionist but took my details and said she would pass info to those in charge of such things. Never received a called back. Went back to customer service counter in Spartanburg and luckily dealt with two young agents who analyzed the situation and took action--issued us a Lowe's gift card. I commend them for good service but cannot say the same for the central Lowe's office that handles these matters. read more

I thought the good customer service was not only in the store but should continue until the merchandise is delivered and installed. Today we had a dishwasher delivered and installed. I can tell you the installer named Brandon was not only exceptionally rude on the phone when he made the appt. He was even more so in person . First he calls me way ahead of time to reschedule and abruptly places me on hold.Tells me he was trying to get us done 2 hours earlier than scheduled but then recants. He calls me 30 minutes ahead of my appt .... all I can understand from him on the phone is I'm here and I need the white car moved, when i tell him we are headed home and are 15 to 20 minutes away he grunts in the phone and hangs up. We arrive at home and it went downhill from there. His behavior indicated to me he thought his time was more valuable than me the customer. I had to leave and left my wife there. He apparently exchanged words with my wife in my absence. This guy sh ou ild not be wearing a Lowes shirt representing your Brand. I will never invite another Lowes Contractor in my home. THANKS FOR THE BAD SERVICE. read more