Best hardware store around. Easy layout, friendly and competent customer service. Granted some need a little help, but that is what they do they don't leave you just standing there. read more

Awful customer service, I usually don't write reviews. Today I will make an exception. We went to Lowe's this morning to buy a microwave, we selected one and asked for help to get it purchased. They informed us that we need to pay for it first, weird but ok... so we went to the register and then pay for it, after we paid then they sent us to customer service to pick up. We waited there for 20 minutes until someone finally helped us, however they didn't know why we paid for the microwave first, the attendant was clueless and finally asked someone else to help her. She took our receipt, after another 10 minutes we see our microwave at the door, we had to go and ask if it was our microwave. As we are trying to take it they informed us that without a receipt we cannot take it, they had taken the receipt from us and it was now lost. Even though they lost it it was somehow our fault. Finally a manger signed for it after almost an hour and half there. Worst customer service ever. read more

Poor customer service. When I asked the cashier to call someone up to help me load a heavy box into my car she said "pull your car to the front door and then come in and tell me when you are ready". I did, she was checking out another customer so I waited for someone to appear that I figured she called to help. After she was done checking out another customer she then told me " push your cart out and load up everything you can handle". I did. Then I looked back inside and she had started checking out another customer. Again I figured she had called another team member to come help. (Mind you when I was in line to check out I had to wait while she chatted with the customer in front of me.) I saw no one coming to help. So I waited and waited. Horrible lack of customer service from the start of looking for my items to purchase then to checking out and loading them. I will most definitely put a lot of consideration into using this store again for my home improvement purchases again. read more

We are still waiting for our appliances which were ordered mid March and it is now May1. We got a call last Friday on our answering machine that the appliances wee to be delivered that day @ 1 and if no one was there they would be sent back and they would surprise deliver them in a month. We were all at work when the message was left so they tried to deliver it and of course we were not there. My husband went down the next day to speak to someone's and they arranged for delivery on ALL 4 appliances on Tuesday, with the exception on the correct plugs. That was to come in a month.... That was soon changed. Well today I got a message from a contractor indicating that he was to come on Wednesday and install two of the four appliances-yes a day later than the other 2. I have never been so unhappy with a company with the exception of the DMV. The lack of communication is astounding! read more

Employee in the appliance department section was very rude when we asked about a used appliance. She then never came back to check if we wanted to purchase anything, and only talked to older customers. After 20 min and 2 different customer service employees saying they would send someone over to help us we eventually walked out. read more

Love coming here for garden needs. The prices are very good, most of the garden staff members know what they're talking about, and they stick to their 12 month guarantee on plants. That's huge for me. read more

The material order was to be delivered between 10:30 & 2:30 the day before work was to begin. Delivery did not happen till 7pm. Next day...the contractor & a 2 man crew showed up slightly early (7am) cool! The contractor split shortly there after. After tearing down 72 ft of rotted out redwood picket fence & digging 10 post holes it was quitting time....its 3pm & my backyard is open to the public & the neighbors free roaming pets. It was a long night because my dog didn't appreciate all the late night activity in "His" yard. Next day comes & a new crew shows up, but, they where dialed into the task at hand. They finished the job plus an additional 40 ft section of fence by 6pm. They did an excellent job! I honestly do not believe the type of fence (6ft redwood picket) could be built any better!!! But damn what a hassle. Now I know how President Trump feels. The bottom line...the contractor (R.S.C)was the only entity that demonstrated integrity on this project. Lowes will simply tell you anything they think you want to hear until they get your money. read more

Bad customer service. I went to the self check out and the lady said she could ring me up. I was purchasing a plant which had babies growing on it. I chose this plant specifically for all the babies it had. She didnt take the items from me and tried to ring it up while I held the item. This resulted in her breaking the babies off the plant because she couldn't find the price tag. I told her I didn't want the plant anymore because it was broken. She then proceeded to check me out for my other two items. While checking me out she threw the babies away. I asked her if I could keep the babies since she was just going to throw them away. She said no because it was still part of the plant. I said well you are throwing it away so why cant I keep it. She said no. That was ridiculous because I know of various Lowes and other nurseries that give people plants that are on the ground away (things they would throw away). I then called to file a complaint and nobody answered! I had to call three times for somebody to answer. When I finally got through to speaking to someone I asked to speak to a manager and he asked what it was regarding and I said a complaint and he laughed. The audacity of the workers here is baffling! They have the worst customer service ever. Apart from all of this I waited almost 10 minutes to speak to a manager. Worst Lowes experience ever! read more

After having the worst experience with Home Depot, I would like to thank you for treating my husband and i with the greatest respect. Your employees are the best and so are your contractors. You will be our hardware store exclusively. People are finally realizing how subpar your competitor is. No contest! Will never step into a Home Depot again! read more

Very pleasant and consistent shopping experience. Joel, the manager, always takes great care of us. The rest of the staff are also very willing to assist and answer questions. read more

After 4 pages for help in plumbing and 30 min later still no one shows up and wow go to the manager and telk him how bad the customer service is Anthony the asst mgr just says what the hell. Go to home depot do not waist your time in this store. read more

Went in for 7' of 1" rope for a project. Waited and waited for help, even walking to the registers (one worker there), lumber Dept registers (lazy employee said there is an associate who works there, seemingly acting like I didn't look around for him/her. I walk back, wait again and no one. I see two workers walking by, I ask them for help, they literally looked at me like I was speaking a foreign language. They had the dumbest look I have ever seen! I walk back to the lumber Dept and inform them it has now been 15 mins and no one has shown up. They called an associate and gave the wrong aisle number - icing on the cake!! I wait again, (10 mins) finally find a guy and he Sez "Why didn't you have them page me" I wanted to punch him at that point as he had a total attitude after I said I have waited 25 minutes for someone to cut rope, literally 10 seconds worth of assistance. GO TO ACE HARDWARE THEY ARE ALWAYS ASKING TO HELP YOU OUT!!!!!! IM DONE AT THIS LOWES! read more

have never dealt with such a company who has lied to me for months! Each supervisor has told me that our problem with the crapppy samsung washer machine which has been looked at 3 different times. Ooh and mind u it has to be 30 days apart for service or it doesn't count as a seperate call. Several supervisors told me that they marked it unrepairable, but they did not write that in there notes. I guess it was just to keep me quite. So people DO NOT buy products from this company or their warranty! It will do you no good and they do not stand by the merchadize they sell.... read more

I decided to choose Lowe's for my new appliances purchase. I didn't make the wrong choice, the appliance department was very helpful and they understood my needs. They offered me the best customer service ever. They have a lot of knowledge in the appliance market. Thank you Lowe's! read more

At request of my daughter, who said I was being a little too harsh, I decided to edit this review. We just bought our first home in Turlock and I was excited that there was a Lowe's so close to us. Initially, walking in I noticed it is a lot cleaner than some of the bay area Lowe's used to frequent. It was nice walking into that. It seems organized and I love that there isn't a ton of stuff in the aisles. The reason for the 1 star rating is based on two things. First, there isn't anybody working in the departments. I had to circle around for quite awhile trying to find somebody to help me find a certain hook to hang a picture on. Thank goodness for Victor (who I think was the only associate on the floor on that side of the building). Once I found him, his service was much appreciated. He was friendly and although they didn't carry the exact hook I wanted, he found something else that would work fine. But, the lack of employees in the departments is extremely frustrating. But, and this is the second reason for this rating, there are a ton of associates working at the registers and customer service. All of which are kind of just standing around and are not helpful at all when it comes to asking for help in the departments. They don't even to seem to know what they are doing on the registers either. I don't think they even care. It is chaotic up front and nobody seems to know what is going on. I have a TON of projects planned for our new home. I will not waste my time here though, since there isn't anybody on the floor to help me. I am a new home owner, so I do need a little help and guidance from time to time. Get some department associates on the floor or train your front end people to be more helpful and I would love to shop at Lowe's again. read more

Good store. Clean and well stocked most people seem knowledgable and will to help. Refreshing coming from being a Home Depot shopper.

My complaint in not against Lowe's, but against Samsung washers/dryers and extended warranty. I found out that washer has a 10 year warranty on motor, but Samsung does not have any repair person with in 100 miles that will come and look at washer. Lowe's sell the washer Samsung makes, that is why review given. read more

Indoor and outdoor garden area had very helpful worker. She (jessica) went the extra step to make sure I was using pesticide that was safe to my animal. read more

I've been shopping there for several years and mostly happy until now. I bought a dryer in Nov. and it quit working Jan. 23 (no heat). The soonest service could come is Feb. 1st! A letter to the store manager delivered 1/25 has not been answered. Their customer service is horrible! read more

card reader there NEVER reads my card. i had a brand new card that i opened in the parking lot and went in to use and guess what? didnt read it. they tell me its my card but i show them that its 100%brand new never used and they act like im the asshole. ive switched to home depot now read more

I purchased a tiller( order no. 249473XXX) from this store and after 2 weeks of waiting for it, it arrived at the store. I went to pick it up and found the crate that the tiller was shipped in to be damaged and the tiller was missing a handle gripper. There was oil on the box like the unit had been placed in a non upright position. I requested a refund and got to wait 20 minutes while the some store manager named juan worked with the head clerk to process the refund. This took too long. I was appalled that lowes would offer damaged, incomplete equipment for sale by a manager who was not aware of the condition of the merchandise. I still believe that when a store offers merchandise for sale that it should be in saleable condtion and not have a trashed crate with fork lift holes and mulitple broken crate braces showing that the item had not been properly shipped. I will now attempt to locate a method by which to bring this to the attention of Lowes executive management. This item was offered for sale at the Turlock, CA. store and even if it is the fault of the carrier for the units condition, the store still should have checked it and not offered it for sale in its damaged contion. I also plan to document this in as many other websites as I can to call attention to the idea that customers have a right to expect equipment in crates that are NOT damaged. I wasted about 2 hours and 4 gallons of gas on this disaster and got nothing for it. I will not ever again consider lowes for anything of this cost or size. I went the the turlock store because the Lowes in Los Banos closed. Keep up the shoddy salesmanship and see if turlock does not close. There is a poor economy right now and there are other vendors who will step in and provide better service that apologetic managers who do nothing for you. Joe Ledesma read more