I was told an employee of true value that they do not except return of unused items with a receipt…read morein hand. Store policy states that they will return the item within 30 days if it has been unused and you have a receipt . I do not recommend purchasing anything from the store being to the fact that they break store policy and don't allow their customers to return items . I'm going to the store personally to talk to the manager and report them to corporate office keep updated for the next comment .

I have never had a bad experience at this store and they are very helpful and pleasantread more

Love this store! Staff are incredibly knowledgeable and helpful. I've lost count of how many times…read moreI've gone there with a problem and they've come up with a solution for me.

I've lived in this neighborhood for over six years and have shopped at this Ace Hardware pretty…read morefrequently. Until today, every experience I've had here has been exceptional. The employees have always been friendly, accommodating, and quick to offer help, which is why today's visit stood out so much. When I came in, I was the second person in line. There was one customer at the register who needed some extra assistance, which I completely understand. What I didn't understand was why several employees were gathered around helping that one customer while the line was waiting. I politely asked one of the employees if someone could help those of us in line. The manager, Alicia, responded that she was th manager and she was helping the current customer and that she would help us when she was done. However, there appeared to be multiple employees at the front registers at the time. What bothered me most wasn't having to wait. It was the tone and demeanor of the response. She came across as very stern and unfriendly, and also seemed visibly irritated while assisting the customer in front of us. It was such a contrast from the warm, helpful service I've consistently received here over the years. I do want to note that the cashier, Hope (I believe that was her name), was very kind and even apologized to me, which I truly appreciated. She was not the issue at all. I'm hoping this was simply an off day because I've genuinely appreciated this store and its staff for a long time. I just felt this experience was worth mentioning because it was so different from what I've come to expect from this location.

Can you get better prices elsewhere? Yes, but the savings at the "big box" stores are offset by the…read morelack of customer service you receive. It is nice walking into Ace, and being greeted by someone who asks if you need help. Try that across town. They have an excellent selection of bbq rubs and sauces. In the Spring, their vegetable seedlings selection is also solid. The friendly, helpful staff and convenience of location keep me coming back.

I have to give these guys five stars the service here and second to know they're always there to…read morehelp you if they don't have it they'll help you find it. Selection is okay and the prices are competitive . I don't mind spending a few extra dollars to know that there are people that want to help you get the job done and are very knowledgeable.

as a bed ridden fisa led senior. I ordered leaf blower an was promised delivery today. no…read moredelivery. an gal called us and said we can't have item until minimum four days. I paid in full an promised delivery. now I have to rehire same men to address my yard , please avoid ceres Ace, the owner manger seems to not care about ACE policy's an promises. wth ? what's it take ? Whose minding the store, ?

Good home improvement store next to Home Depot even though they have very limited selection. As…read morehubby would say, it is a good convenience store. One difference between them and Home Depot, customer service. They know they have smaller selection and their building is also smaller. There is always someone who knows the location of parts you are looking for. Very convenient. Service: A++ Quality: A Price: $$

I've been taking my dog Cookie to get nails on a regular basis for over a year, but today is the…read morelast day that I go there. For the umpteenth tome I've had to fill out the same paperwork and asked if she had her vacancies. Mind you she goes on a regular basis, like don't you guys keep records? I've been to several groomers in the area and never had to do this at every appointment. Cookie was chewing at her leash the last time she was there she chewed through her leather leash, she never does this when she goes to Dr. Santo's. This is very telling that something is not right with their groomers, because she's never behaved this way at the others. I would not take your fur babies there. They definitely need serious improvement there, before a pet is hurt.

Friendly staff and reasonable prices. Pet self-wash is always clean and tidy. The staff always…read moregreets you with a smile.

Great customer service! We took our cat Phoebe in for a check up at Vetco and the staff was…read morewonderful. Quentin was very kind, thoroughly explained our treatment plan for Phoebe and provided great options for extra care. Phoebe loved Quentin!

I couldn't wait to get home and warn customers about their grooming services. How do you know…read moreunless others share their experiences with a specific store and groomer? Ours was Makaylah (also mentioned as sub-par in other reviews here). Special shoutout to the smarmy manager who, previous to our conversation, I heard mocking a man who just had to return something because his cat died, and the "manager" was laughing about it with fellow employees. Real class, dude. The basic gist is we paid for our large breed dog grooming, and when they brought him out, we immediately noticed they hadn't trimmed his ears and knots were hanging off (hack-job?) Then I looked inside, and they hadn't even cleaned his ears (which they had proudly checked off on his discharge papers). His back end also looked uneven, like they hadn't finished brushing him when they tried to trim him? His feet were neatly done. We showed the gal who brought him out, and she seemed to agree, but offered no apology and said we'd have to wait another 35 minutes for someone to come back from lunch (though it would've taken her 5 minutes, tops, right then). Fast forward post-lunch, and rather than apologizing, she tried to gaslight us by saying, "well, you didn't ask for us to do his ears," and I'm like, "you literally checked it off as done." More shenanigans, and the smarmy manager who'd been watching us waiting approached during lunch and also tried to mansplain dog grooming to us. "Well, you have to tell us what you want done," and I'm thinking, do I have to tell McDonald's how to make a hamburger?! You all do grooming as a business, and there should be a standard of training that people go through before working on animals and a set list of things they do. We weren't even asking for a refund or trying to remove the tip. But a "my bad" would've gone a long way. And a "let me fix my mistake real quick" would've gone further. But no accountability and a crappy manager who wouldn't leave it alone and walk away when we were done talking about it means we will NEVER go back or give this company any money. So, now you've been warned. If you choose to go there, be sure to have a full checklist including "wash dog with shampoo" and "brush all 4 of his legs" and then go over the list with a red Sharpie before you pay.

The staff are very friendly and know how to help with what you need…read more will guide you through what will work for you.

Last of the "Home Town" Hardware Stores in the area. These folks offer warm and friendly service…read more I have had a new chain installed on my old electric Sears chain saw (at no extra charge) and other plumbing fittings over the years. In any case, these folks offer advise where that can help!

Our family has known the Armstrong family for generations. They recently moved the pet store back…read moreto their previous location and WOW what a pleasant shopping experience. I enjoy their knowledge of what foods are best for my dog and cats. Thanks Armstrongs (and Will also) Visited today with questions about what kind of food were the last few purchases of dog food. Alex checked. Ok. Told him my dog was experiencing a lot of itching lately. We discussed all options and then he asked if I fed her "people" food and I had to admit a few times. A piece of my peanut butter and jelly toast. Oops. We Agreed that might be the trouble. I bought my regular dog food. Also some peanut butter tasting snacks. I know in my heart that is the problem. I'll stop those snacks and replace with the new ones. Which, by the way, I tested the minute I got home. My dog loved them.

I am very pleased and happy that I have been able to use our local pet store to purchase our frozen…read moredog food. I called and asked if they would be able to get this certain food at a certain price I have been getting it out of the area and they said they would! How is that for great customer service! one who wants to keep my money local. However I am also not wanting to break my wallet. Kudos to Armstrong's Pet World!!!