I do not recommend this Lowe's Store! It is only because of an amazing worker name John Martin (I believe he said was his name) that I even gave it a Two star!! Tonight I went into the store to be greeted and asked by John in the lighting department if I needed any help (earlier this week I went in and he asked the same thing) unfortunately he seemed to be the only employee working! John was very helpful, found me exactly what I wanted. He found me my light fixtures I had my eye on earlier this week. Helped my husband find the light bulbs I wanted to go with my fixtures! John definitely is a great asset to Lowe's. After leaving the light department we went to isle 11 where the modular shelving was. We needed help we found no one around! We looked for someone...nothing! I went to the front asked Jaida a employee if she could call someone to our area, she did! No one came 10 mins. later I went back and again she called for help, employees were just standing around talking! One young man was heading in my direction but he saw his "buddy" and shock his hand and headed down another isle! At this point it was about 15mins! Not one person came to help but at least 5 employees standing around and talking!! I took my shopping cart to the front and let Jaida know I didn't wish to buy what I had any more and didn't want to leave the cart laying around Allyssa rudely took the cart and murmured "yah whatever...whatever!" What I had in my cart was about $500 plus worth of supplies the two fixtures that John helped me with, was together about $450 and we were not finished! We are remodeling our home! It is crappy when a person spends about an hour trying to figure what they want just to not get any help at the end!! Lowe's you have very lazy and disrespectful employees! I did go back in to the store to get the names of your employees Jaida (who laughed at me) and Allyssa who tried to cover her name (who's Allyssa, she has bright Red hair) By the way I am finally write this review after experience this several times already!! I would prefer driving further then going to you guys again!! read more

This is our go to place for everything but good and drugs. All the staff are friendly and especially the customer service gals. Yes they have some new folks and yes they have learning curves but most of them remember us like family. If they don't have it, they know when it's coming in. If they are busy helping with someone else and you your turn they respect that. 10% off for VETS has been going on for at least 10 years. Saved us thousands of dollars. 5 stars are hard to come by and LOWES only 'issue' is they don't keep trees and shrubs into the correct time to plant them...Jan -Feb but that's a big box outfit issue, and most Nurseys in Tyler are way over priced. Great place, great hometown folks trying hard to please. read more

Whoa lots of bad reviews here. I don't agree. This is my go to hardware store. I feel like I'm cheating when I step in to Home Depot. The complaints on bad service may be accurate. I wouldn't argue that. I typically only ask employees the general area for whatever it is I'm looking for. On the good side: -the store is clean and organized. -checkout lines are rarely very long. -physical location of the store is convenient read more

Customer service is trash. Called about a exchanging a generator Was told I could not exchange it because that store changed there policy even tho the receipt states generator can be returned within 30 days. Talked with manager and was told that's our policy sorry. When I asked for his name i was hung up on. read more

Rude management staff - waited forever for help with purchase of a riding mower - no one would help. Went to Home Depot instead. read more

Used item locator on line to see if they had a specific plant. Drove to the Lowe's. The first person I asked who was watering had no idea where aisle 25 row 7 was. I finally found it inside the store... not where the growing plant belong. Found another person who found another person who found another person. Not one seemed to know the difference between a holly and a hibiscus. Managers are out of the store at 2pm on a Saturday. Complete waste of time. read more

I drive to Palestine just to keep from going to the Lowes in Tyler ,I have tried to go there several times and always the same employees are rude and not helpful at all especially in the paint .I had over 300 in lumber and was looking for an item got told it was my break then asked for a manager and he never showed. I walked out and went to home depot read more

DONT DO curbside or Pick up in store especially at this location. They are so unorganized it's horrible. I wait for them to email my order is ready, on app click I'm on my way to the store. When I get to store. Check in online. 30 mins pass. I'm the only car here. I call into the store. She says ok I'll get it as soon as I can. I thought it was ready??? WTF. It's 6 bags of soil. I should have just walked in and got it. Still waiting!!!!! Go to the Palestine location. read more

Worst costumer service ever! So I went to Lowe's to get a framing hammer. I found 2 hammers I really liked one was a Vaughan 16oz framing hammer and 1 was a Estwing 15oz ultra hammer. I noticed that the estwing ultra hammer I was planning on getting was missing the magnet to hold the nail. I go and ask 2 employees at the key cutting center if they would do a discount on the hammer since it's missing the magnet. One gentleman said I don't think we can do a discount but yes the magnet must have fallen out, but I can't tell you for sure. There was a lady there who he asked and she proceeded to argue with me for the next 5 min about how there was a magnet. There was clearly no magnet. She was very rude through the whole thing. I brought another hammer that was the exact same model to show her that there was not magnet. She said it must be painted over. She scrapes off some paint and gets to the metal on the head that looks nothing like that magnet and says look it's right here. Lowe's has let me down for the last time. Also that lady should fire her optometrists because she is blind! read more

The appliance company refused to sell me an oven. After I waited 30 minutes to get helped. They said after I paid one of their subcontractors to eventually sometime in the next two weeks to measure the opening they would order the appliance and I would have to wait 2 To 6 weeks for it then and additional 2 to 4 weeks for them to install it. Amazon is delivering it in 4 days for less than Lowe's and it will be installed two days later. A before Lowe's would consider letting me order the appliance. read more

My husband and I are doing a big add on onto our home and are planning on purchasing a lot of items for this project. However we will NOT be using Lowes in Tyler, TX for these purchases as originally planned. Yesterday my husband and a co worker went to purchase 6 large windows and a French door for our addition. My husband went up to one of Lowes employees and asked for help to get these items which are big and heavy and was basically told he had to help himself. Your Lowes employees were not only NOT helpful but extremely rude as well. I will never be going back to this store. Customer service should be top priority at a business being that you are in business because of your customers. Leaning over on the counter watching the customers walk by and complaining about having to work is apparently what your employees are best at. I am extremely disappointed. read more

We purchased a nice propane pit that turned out not to be so nice. Lowe's said they will make it right. We'll see.

I go to this Lowe's quite a bit and I find what I need most of the time. One of the problems with this store is the staff. It's a hit and miss where I go in and need help and sometimes I get someone who knows what they are talking about and sometimes I get someone who doesn't know much or anything and I'm stuck trying to find someone who can help and this happens more than not. But being as it's the closest home improvement store near me I deal with it. If I were you I'd research what I need before going so you don't have this problem. read more

Every time I have to go to Lowe's because they carry something we need that Home Depot doesn't I cry a little. The service here, minus maybe two employees, is the absolute worst. If you can't find something you are out of luck because it is hard to track down an associate and even if you do they act like it's just so inconvenient for you to ask them for help. I went for a plumbing part one time and finally found someone to ask where it was. His oh so helpful reply "should be in plumbing. It's towards the back" and walked off. Couldn't find what I needed so I left and went to Home Depot where the associates will actually help you without attitude. This Lowe's needs a ton of help in the customer service department. I wish Home Depot carried every home product ever so I don't have to spend my money here. read more

If my wife doesn't come to Lowe's with me I can't get any one to help us. This place is a complete disgrace. Don't bother trying to buy anything out of the garden center. The line is long and backed up with one cashier every time. I bought wood laminate flooring at Lowe's and made arrangements for their installer to lay it all down. He did it incorrectly. Didn't put the leveling stuff down and didn't leave a bit of a gap along the wall to allow for expansion. The flooring buckled and warped. It took a year to get Lowe's to redo the floor. Never hire Lowe's for flooring install. If they screw it up it is a complete nightmare of red tape. read more

Went to Lowes today, and I don't think I could have gotten worse service, you have to know where everything is because god forbid you try to find someone to help you they are all sitting up at customer service chatting with each other. And then when you go to pay for what you finally find you have ot use the self check out because there no open registers, If I wanted to check out myself I would have gotten a job at Lowes I think they need the help read more

You better know what you want or need, and where it is. Because you will not be able to find a Blue Shirt when you need it. Or as in my case, they'll walk right past you as if you're not there. I recently went to this store to buy supplies for a painting project, and once I got there, I was totally clueless. It ain't as simple as it might seem. I'm sure I looked baffled trying to figure out the type of roller brush and frame I needed, tape, etc., etc. But there were three Blue Shirts that walked right past me without the faintest "Finding everything you need?" Not like it used to be. When will corporate management realize that good service will translate into good profits, then filter that down to the store level? read more

This company is really one of the worst. They sold me Kobalt 80v cordless string trimmer. The employee who recommended it stated they didn't have any replacement string for that particular trimmer at that time but that they would have it in two weeks time. I went back to the store a month later and they still didn't have it. I asked for a supervisor and he informed me that they don't intend to stock that string any more. I asked him they sold me the string trimmer if they knew the wouldn't carry the string anymore. I also noted that they are still selling these trimmers. He got online and ordered the replacement string online for me. He said it would be delivered to my house on August 29th. It was not delivered and on September 2, I called Lowes customer service to see where it was and when it will be delivered. The obnoxious un interested customer service rep. informed me they had cancelled my order. They haven't returned my money, but they cancelled my order because it was out of stock at this time. When I asked her when it will be in stock I was told it was no longer available. I advised her that no longer available sounds like it will permanently be out of stock. The smug customer service rep said it's no longer available at this time. She was starting to sound like a politician who dropped out of high school due to a teen age pregnancy. I asked her why they sold me a string trimmer that I can't get replacements for and she couldn't answer. I said I wanted to speak to her supervisor and I was told it would be a 20 minute wait. I told her I would wait. The customer service supervisor, let's call her thief from here on out because it's easier, did come on the phone after about 20 minutes on hold. Thief asked me specifically what model it was. I went out to my garage and read it off the box. Thief did confirm that Lowes would not be getting any more of that replacement string because of issues with the vendor. Keep in mind that this vendor, Kobalt, only does business with lowes Perhaps Lowes should change their name to LOW. Because they are really a bunch of bottom feeding, thieving scavaging scum like creatures. I asked THIEF why her company was still selling these trimmers to this day and she could not and would not answer. I told her they ought to exchange my trimmer for one they will sell replacement string cartridges for. And thief informed me that they would only exchange out door power tools for one month. Do not do business with this company they really are among the worst read more

I received a telephone call yesterday from a store manager who heard me out and seemed genuinely concerned. He promised to retrain the employee on proper treatment of coworkers and customers. I appreciate that he took the time to call. With that call he retained my business and increased his store's rating to a solid 3 stars. read more

No help in the store. Can't find anyone that works in the departments and manger is not in any hurry to help you. I have to say thanks to the cashier and customer service area for them trying to find help. Walked out after 45 mins. Will not go to Lowe's in Tyler again. Sad that Tyler's review are so low and they are not trying to fix it. read more

Would have given it 1star because of the bathrooms. They are so nasty it's not like they don't have the stuff to fix anything. Toilet seats are broke, floor is missing tiles lights don't work. But I have it a 2 star cause it does have everything I need. Just nasty restrooms. read more

The employees at this store are not very friendly or helpful. I was in the garden center today and it was a mess debris and broken bags laying all over. Racks of half dead plants sitting out and new plants that were still wrapped in plastic on there racks wilting. They only had 2 checkouts open and long lines at both of them. read more

Online order for store pick up took nearly an hour to find it in the back. Had to go back myself to get someone to actually look for it, everyone playing on cell phones and full of attitude that they will get to it when they get to it. Meanwhile parked in loading zone blocking others for over an hour. Store has gone down hill bad, most employees have been there a long time but have gotten lazy lately or something. read more

In these days where Walmart, Home Depot and Brookshire's allow self checkout. Lowe's doesn't staff the checkouts, there is no self or express checkout and ALWAYS a ridiculous long line. It's AWFUL. read more

Install was suppose to be between 9-10. 11 they showed up after us calling 3 times. Excuse was, " they were coming from Dallas." Wouldn't you already know that and adjust for the time before you schedule. In one of our conversations to Rick we said maybe we should talk to the installers because they might be lost - he said you really won't be able to communicate with them anyway. At 11 we get a large pizza truck pulling into our driveway - the installers . We have one man and one other extremely old man with 1 eye. I am not saying the man with 1 eye can't work but he was feeble at best . They came in and we had 1 piece of furniture that we told Lowes about and they said no problem , the installers would move it. The installers said Lowes said there wasn't suppose to be furniture and I said just like Lowes said you would be here between 9-10 . It was very difficult for them to move the furniture needless to say. Lowes is doing away with competent craftsman and hiring cheap labor with pizza trucks and doesn't speak English. read more

Lowe's Home Improvement - Hardware Stores Near Me - Tyler, Texas

After researching dishwashers on line found one on Lowes Site on sale . Went to store to get it -OUT !! Okay but we need one now And can't week+ for it to get there . Can you make me a deal on a comparable machine- NO !!! Is there a manager I Can talk to ? NO !!! Do you honestly me to go elsewhere for a machine - I DON'T CARE ! DO WHAT YOU HAVE TO !!!! Me nearly crying and my husband getting angry we asked If there was anything they could do for us ? NO ! Unless you Want that $600.00 there for regular price !! Tyler Lowes does not care !!! Will we go back - NO! Hone Depot - here we come !!!! read more

I wish I could give no stars. I went to Lowe's last night in search of ice melt since we *may* get some ice this weekend. (I live on the second floor, so need it to get in and out of my apartment.) I first called to make sure they had it. I was transferred around to different departments for about 20 minutes, until I finally learned that they did have it. When I arrived, I went to customer service and asked where I could find ice melt. They directed me to plumbing where there were bags of salt, but the wrong kind of salt. I found a gentleman in plumbing who initially tried to help me find it. He also admitted that customer service it terrible there. We found someone else who said it was on a palette some where. They then proceeded to argue over who didn't want to help me the most. The guy who lost and had to help me was putting away some things, and said, "You'll have to give me some time. It's going to take a while." Given the fact that he was just arguing with another employee and neither one of them wanted to help me, I opted to leave. This is the second major hardware retailer (the first was Home Depot) that has turned away my business because the employees didn't want to be bothered. I will NEVER go back to a Lowe's again. I'm shocked that in this economy Lowe's is doing so well that it's turning away customers. It's Mom and Pop hardware stores from here on out. read more

Lowes always has what I need -- light bulbs and trash can liners to yard equipment; in fact, they always have a great selection on Christmas decor. I've even bought gift cards for restaurants, shopping and gasoline stations at the Tyler location. If you don't feel you are receiving enough service attention, look around for the red vest people or go to a check out booth. Trust me, these folks are willing to help you. read more

I never leave reviews but my experience at Lowe's today was noteworthy. Granted I don't expect good customer service at Lowe's as I always have to practically tackle a sales associate to ask a question or to get help finding something, but I am used to that already. It is common knowledge that they definitely need help in the customer service area already (at least in Tyler). But today, I had to have glass pieces cut for a home project. I went to the back where the glass cutting machine is and pressed the little button that says to press this if you need assistance. An associate that was helping someone at the windows section came right over all exasperated and said she would help us but it would "be a while" and turned off the announcement that a sales associate was needed in the glass cutting area and walked back to her windows station. Thinking I'd be helpful I went over to her with my measurements and asked her if I could leave them with her and just come back later after I was done with the rest of my shopping and pick them up. She said that would be fine (still acting "put out" with me). I left the measurements and went about my shopping. About 20 minutes later I came back to the counter to pick up the glass and nothing was ready. She then asked another associate standing at the counter with her to cut them for us. So we waited for him to cut them, paid, and went home. At home we realized that one of the glass pieces was cut 1/4" too wide (I rechecked the measurements I gave him and he had cut it wrong). So, back to Lowe's to get the 1 piece of glass recut. I went back to the same associate at the windows counter (didn't want to get in trouble for pressing the button again since she was right there). She was helping another customer order doors or windows. She asked me what I needed and I said I needed another piece of glass cut (I didn't even complain or mention that the last guy did one wrong). She said well it will be a long time and looked at me like I should just get lost. I wasn't sure what to do so I decided I'd just have to suck it up and wait since my house had a giant hole in it that needed glass and we are getting rainstorms. After about 5 minutes she picks up the phone and calls for any available associate to come cut glass--still obviously irritated with me that I won't just "go away". I'm left wondering why she didn't just do that in the first place instead of telling me it would be a very long wait?? So, surprise, no associate shows up to cut glass. So I continue to just stand there waiting. Another 5 minutes goes by and she picks up the phone and again calls for an associate to come to the glass cutting area. Now I get 2 associates show up at the same time. Finally I get the glass piece cut and I can get back home to finish my project. I guess the moral of this story is it took her longer to be rude to me than it actually took to cut the glass. She probably could have politely asked the customer she was helping if she could cut the glass for me (it took literally 15-30 seconds) and then came back to her. Remember they had already been in a long discussion about what the lady wanted to order (I waited patiently through 10 minutes or more of this order process). I would have been much happier and the other customer would have had some time to think about what she wanted to do and probably would have thought nothing of it. And, I wouldn't have felt compelled to leave this review! read more

No customer service at all. Home Depot is slightly better but neither gets high marks in customer service.

Lindale Texas Lowes- Trying the last 14 days to get storm door. People don't return phone calls, went to door section in store, know 1 is there or shows up to help. Today called asked for somebody in door section nobody would answer phone. Tried twice. Finally called and talked to a manager. Told me he would fined out and see what the hold up was. Told me he would call right back, guess what no call back. Thank goodness there's a Home Depot in Tyler, should have went there from the start! read more

I went to Lowe's today to get 9 2x8 x16Ft. pressure treated pine boards. I go where the boards are at and I look them over a minute and start loading them on my lumber cart. These boards are very heavy considering they are pressure treated and the size of the board itself. There was an employee sweeping the floor right where I was at. He asked me how I was doing and I said alright and I asked him the same and he replied doing great! I get another board and put on the cart thinking to myself maybe this guy might ask me if I needed a hand loading the boards on my cart. He basically ignored me after the greeting. Then he moved to another area about 30 ft away and started sweeping. I get a couple more boards loaded on my cart and look down the isle and notice a forklift driver sitting sideways on his seat talking and laughing with two other employees. They were right by where the one employee was sweeping also. And they all looked at me loading these big heavy boards by myself. Did I mention that I am 62 YEARS OLD! About that time an employee walked by me with no offer to help me either. I stopped him and told him that I am loading these very heavy boards by myself and there are three employees right down there laughing and talking and not one of them offered to help me load my boards! Oh and then another employee joined with them making the total 4 plus the employee sweeping! No offer to help me from any of them! And I am by myself! The employee that I stopped and told him about this said he was sorry and asked me if I wanted to get someone to help me and I said NO! I was frustrated and really didn't want any of those guys helping me now anyway! I just finished getting my 9 heavy boards onto the cart by myself! I get checked out and wheeled this heavy load out to my pickup and trailer and start loading them into my trailer and notice an employee standing over by the cart return and he looked at me and seen what I was doing and he turned and walked to the store entrance and stood there doing nothing. And looked at me while I finished loading the boards in my trailer! My experience today was a 1 star! And if there was a 0 star then it would be 0! I could write ten times what I wrote today about bad experiences at this Tyler, Tx. Lowes store but today just really got to me! read more

Trust me! If you think shopping there is bad, it's a total nightmare to work there! Mainly, the manager praises and gives special treatment to "certain" employees. And everyone knows that, but what choice do you have to keep quiet and not get involved to keep your job. I have never seen so many brown nosing, two faced, back stabbing and not to mention rude, lazy and disrespectful co workers in one place. Thank goodness, I don't work there anymore (did for 2.5 years). because "they" tried to "pin" a shortage on me. I do my shopping at the mom and pop stores now. read more