Beware of this location. Ordered a grill for delivery and it resulted in a nightmare that wasted hours of my time. Weeks of getting emailed day of delivery (up to the hour of delivery) that item would not be delivered. After repeated phone calls with assurances the item existed and would be delivered, ultimately was told that item did not exist. At no point will you be contacted by anyone on their team if an issue arises. Don't trust this store with your money. I was told that this was an unfortunate situation and when I asked if I could speak with a store manager I was told there were no guarantees and no way to follow up on if the store manager was notified of my case. The situation regarding the failure to deliver the item is one thing, but the lack of communication and lies week over week is ridiculous. I was eventually able to reach Lowe's corporate support and they said the best they could do is send a $15 gift card. This company is going completely downhill and if you value your time and money stay away read more

We ordered kitchen cabinets in September and were told we could get them installed in 4-6 weeks. We are still waiting on February 10 with several mishaps along the way. It has been nothing but excuses and delays. Meanwhile we have no sink, oven, dishwasher, or stove to use. We had to keep pushing the countertop and tile people to a later date. I would not recommend them for any kind of service. read more

But the exception of a couple of people, their communication is ridiculous. I'm a pro contractor which it shouldn't matter but geez Call customers and let them know I'm a contractor sitting out here waiting. I sent people home cause I didn't want them sitting on the clock for hours. Doing nothing let alone. What about that private individual who took time off from work because of a schedule a lot of time to receive a product and has a job to answer to and you guys are crapping all over it with piss poor communication. I find the lack of respect insane. This doesn't go for the three people I dealt with talking in the store, which had nothing to do with it they were very helpful from the time I made the phone call and stopped in at 6 AM to now still sitting in my truck at 1:43 in the afternoon. This is why I don't use Lowe's on a regular basis. I use them out of extreme circumstance because I've always been let down the four times within the past five years of only my business. Update: I got the call at 1:39pm they were on the their way 25 minute drive from wentzville to warrenton showed at 2:22 pm Too 3-4 Concrete bags wet snow on it they couldn't even put plastic over it for the drive. Product looks like it is mishandled or dropped and repackaged Smh read more

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Ordered 40 sheets of drywall to be delivered. Got a text message at 1:30pm that they would be arriving soon. Got another text message that my order has arrived at the same time I received a call from the driver stating he was an hour away still. So my delivery that was supposed to be between 12-4 did not arrive until 4:40pm causing me to cancel an appointment I had scheduled. When I called the customer service line the lady refused to let me talk to a supervisor or manager. Then I called the store manager and she blew me off and said it was just a suggested time frame even though they were way after 4pm. She did not want to refund or credit the delivery charge or assist in anyway. Worst customer service ever. Shop somewhere else. read more

So I was at Lowe's and I'm not one to complain but when I was loading mulch they offered to load the mulch into the back of my truck using the forklift. They then proceeded to put the full weight of mulch and forklift on the tailgate. Now my tailgate will not open. I talked to the manager who really couldn't care less. They said they would call me back this week. I don't expect a call. read more

Lowe's Home Improvement - If u look closely u can see the plastic is chipped and there's a gab where tail gate is bent. - Hardware Stores Near Me - Wentzville, Missouri

Went to checkout (main exit) and there were no lanes open for checkout other than self checkouts. Asked to speak to the manager to complain that no one was available as I will not go to self checkouts. These lanes take jobs away from people in my opinion and this was the third time in a row this had happened and that I had left the store without a purchase. I explained that I have been a very good customer in the past (citing purchases over the years) and felt like there should be someone available for those of us who share my belief. I was told by the manager (Kevin) that he was not going to hire someone just to fill the customer checkout lane. He informed me that I should go to Home Depot! I told him that he had just lost a long standing customer and left. read more

Absolutely the worst customer service I've ever had. I ordered an exterior door in Fall of 2023, it took months to make and when it was time for the Lowe's install team to install it, they ordered & installed the wrong colored door. No big deal, they'll just order a new one and make it right. Again, we've had to wait months to get the second door and it's wrong AGAIN. This time it was the wrong size. So they went ahead and ordered a third door that arrived this week (a year later) and AGAIN it was the wrong size. So now I am here waiting for my 4th door. Also, every single door that has arrived has been beat up and scratched or had holes in it. This is a special order $7000 exterior door, it should be absolutely flawless on arrival. Absolutely no accountability on anyone in the Millwork, management, or installation team. I will never in my life order anything from Lowe's, much less buy anything from one of their stores once they resolve this issue. Good riddance. read more

Lowe's Home Improvement - Pin holes in the frame of the brand new custom exterior door. - Hardware Stores Near Me - Wentzville, Missouri

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Great service. Purchased two new exterior storm doors. They will be installed by Lowe's. Wonderful buying experience with large in stock selection of Larson doors. read more

Went there with my brother since he wanted to buy bbq grill covers. He found one and things went good. Thank you read more

Lowe's Home Improvement - Hardware Stores Near Me - Wentzville, Missouri

The staff mistakenly entered our entire appliance order twice requiring us to purchase it twice before the first had been refunded. On the 3rd attempt the installers made it a week after move in and told my pregnant wife that she'd have to drive and buy a connecting part despite us buying all the accompanying pieces. They ignored the water hook up to the fridge causing a repeating alarm. When my wife started to get the kids ready he told her they'd leave before she got back and left without installing. They also dragged the fridge on wood flooring instead of lifting it like men carving lines in the floor. We drove to the store and bought the part so that a week later customer service could get new installers out. For the treatment, they offered a 50 percent refund and I'd receive a call in 24 hours. This was to keep my business for future purchases which will now be canceled. After two hours re-explaining the situation to customer service and 3 employees plus a manager confirming the notes said what I was told, a new manager offered 10 percent. She also denied seeing the notes 4 other employees had seen. Funny because my wife and I just listened to the recording we have saved of these calls. Guess lying is part of Lowe's business model read more

Lowe's Home Improvement - Hardware Stores Near Me - Wentzville, Missouri

Since starting our home remodel during COVID, we've spent a lot of money (and time) at Lowe's in Wentzville. On July 30th I ordered a new washer and dryer. They were picked up from the store on August 8th, when they arrived. After bringing them home and looking at our laundry room, we decided they were a bit small and wondered about returning them. My husband called the store on August 11th and an associate assured him we had 30 days to return them. So we ordered a single unit washer and dryer, which did not arrive in store until August 19th. We had not returned the previous units yet as we're an hour away from the store and figured as long as we were in the 30-day window (which we most definitely were), all was well. So the still unopened washer and dryer are loaded back in the truck, an hour is driven to the store, and what do you know? Oh, it's only 2 days to return, not 30. If that had been communicated on the 11th, the washer and dryer would have already been installed and all of this time and gas wouldn't have been wasted. Couple this with no one available in any department to order anything (windows, doors, millwork, etc.) regardless of the time of day, items consistently out of stock, and all the other negative reviews of this store lately...I will be switching to Menard's. I have had nothing but positive experiences there and am so disappointed in this Lowe's store. read more

Just get help with everything. I am a 72 year old widow & have no clue how to do things or what things i items i need to get something done & their employees will walk me through it & help me until i have everything i need plus insteuctions on how to do it. read more

I bought a dryer from Lowes and paid for installation and delivery. The guys that lowes sent to install it, hooked the wires to the dryer cord up wrong and the dryer caught on fire and fried the mother board. So I called lowes and they said it had been 37 days sent the purchase so it was not their problem and to call the manufacturer samsung. So called samsung and they said they will sent a tech out to repair it. The samsung tech said it was not repairable and they would place a ticket to have a new dryer sent. Samsung then said they had to approve the ticket when takes 2 business days and then 6 business days to sent dryer to warehouse and the warehouse has 15 business days to delivery it. After 2 weeks and not having my dryer, I called samsung and they closed my ticket claim and said we have to deal with the trucking company from now on ans gave me an email address. I emailed the trucking/delivery company and no response. So, I keep calling samsung and get the run around a month later. So am I out $1500 for a samsung dryer from lowes because lowes won't help me and samsung keeps passing it off to a trucking/delivery company who doesn't answer emails. read more

Lowe's Home Improvement - Wires were crossed and burned together causing it to fry the dryers mother board - Hardware Stores Near Me - Wentzville, Missouri

Called for over an hour trying to locate materials. Phones rang and rang till they went to a busy signal and hung up. After about 30 minutes, someone in customer service answered and put me on hold. The phone then started ringing and ringing again, until busy signal came on and hung up on me. 12/12/2020. Around 11-12:40. Needs better management. Great store, but not managed properly. Possibly understaffed. read more

Wow! Just went to Lowe's in Wentzvile. What a disappointment! They were out of what I needed, so unfortunately, I had to go across the street to Home Depot. Lowe's has rearranged their store and it appears they have stopped carrying a lot of items. I recently purchased an air purifier, two months ago, and decided I wanted another one for upstairs. They no longer carry them, nor do they have the replacement filters I need for the one I just bought. Disappointed, to say the least! read more

Normally, Lowes does pretty well, but not recently. I ordered a new LG cooktop on July 3 taking advantage of the July 4 sale event. Since they didn't have one in the store, but had one at the warehouse, they told me they would contact me when it arrived at the store as I wanted to pick it up. After two weeks (with no contact from Lowe's), I called them and the automated message said my order was ready to pick up. So, I went to the store and picked up the cooktop. After I got home and opened up the box, I found that the glass cooktop was broken. I went back to the store and they refunded my money on my CC at the service desk (although I haven't received that yet...). I then went back to the appliances section to see if they had another unit. They checked and did not, and there weren't any at the warehouse. They had no idea if they would receive any more units. So, I'm back at square one having to start the buying process all over and I will miss out on the July 4 sale. There was no "maybe we can find a unit elsewhere or how about a similar unit for the same price?" So in the end, I'm betting Amazon will get another sale from me and Lowe's will miss it. Like the other recent comments on this store, it seems like Lowe's in Wentzville no longer wants our business. read more

We bought a washer and dryer from Lowes. We went back to purchase a dishwasher also a oven, microwave and a refrigerator. Well there was only one person working in appliances section with around 10 people waiting. The sales lady called for additional assistance and I overheard the person Rick on the other phone say we are short all over the place we don't have anyone to send..I went up from to speak to a manager.....that was a waste of time. Spoke with a supervisor James who didn't want to be video or have his picture taken, nor did Doug. I asked them why no one could come help, their response was we are short handed. Shame we had already paid for the washer dryer. We went across the street to Home Depot across the street and purchased our stuff....bad move Lowes we went to this store weekly for different stuff I guess our new store is Home Depot. UPDATE well we thought we would give them another chance.....shame on us.....went to buy bathroom vanity, spoke with Doug (same as other review) he ordered it and said it would be in 3-7 days....well we called 9/7 and they said it was in as of 9/6. It was noted on the order that we were notified today that it was in....wonder who they notified wasn't us...also the person who ordered it is the person who has to notify us.....well god forbid.....he gets another job at home depot ....who notifies us....have asked to speak to the manager or district manager for over 2 weeks no calls. Lowes shame on you, you store has gone down Hill bad.....so sad we loved this store. read more

Do not try to call them! Called and the guy said, "Hold on. Let me check." And then he hung up! I called back three times and they hung up on me every single time! read more

I have been trying to resolve an issue for almost a year and no one at Lowe's will call me back. They keep reassuring me that they will give my number to a manager, but never do. I went into the Lowe's to try to resolve it in person, but they said no one that could help me was working at that time, and that I'd have to come back another time. Now when I try to call, I am out on hold for over an hour then the phone disconnects. I have 3 jobs, and do not have time to chase these people around. The problem is that they delivered a dryer in the wrong color, so the washer and dryer do not match. All I am asking for is a replacement, and they've been giving me the run around for 10 months now. This is ridiculous. read more

Horrible customer service the manager will not respond to emails. I chose in one because there wasn't anything lower that I could choose. I would not recommend this business. All they want is your credit card once it's swiped you're on your own! Don't bother trying to contact customer service nationwide. All they're going to do is send you back to the store which will get you nowhere.! read more

We are building a house and doing a lot of the work ourselves. Tried to set up an appointment for kitchen design...got the run around until I was finally hung up on...twice! I called the lowes in Lake St Louis and got thru right away. I tired calling Wentzville back to speak to a manager and still could not get anyone. Don't waste your time here... read more

Worst experience ever at this this Lowe's. The older man that checked us out was extremely rude. He shouldn't not be employed there. The item I was charged for was the wrong price and the man refused to honor the price. I went back and took a photo of product and brought it back to him and he still would not honor it. That is bait and switch and he said if I wanted the price on the tag that "I would have to go find a manger and he would have to call him." Really? I am the customer and this man said I had to go track down a manager to get the price that was clearly shown? As the manager was going to check the the price out we couldn't believe but see that they had a forklift and were trying to move the hoses before my transaction was complete. Really? There were hundreds of the same hoses in this section where the price was clearly marked as the brand name and the length. If someone messed up at the store and put the wrong price on the shelf that is certainly not the customers fault and it was wrong to argue with me for especially for the small amount of money we were talking about. I have gotten more and more unhappy with the service I receive at Lowes's. The thousands of dollars I spend in your store each year certainly does not qualify the poor customer service I receive. I am done with your store. For now on I am going to shop the Home Depot across the street. I am through with Lowe's in Wentzville. read more

Lowe's Home Improvement - Hardware Stores Near Me - Wentzville, Missouri

Completely disappointed - went to order our room edition material ( that we got quoted from Mike - who was great at that time we were getting the quote) But today when we went to order, Mike was running out the door and told us someone else could help us. I do not know who the man was at the counter ( bald and glasses) and a acted way to busy,talking with 2 other Lowe's employees , than to listen to what my husband had to say about the quote. The quote didn't include the 5% off discount or another discount Mike had told us about. But thanks to that guy we went to Home Depot, which was WAY more crowded - and the employees still made time for us and didn't treat us like we were a bother. And it was cheaper!!!!! Won't be back to Lowe's in Wentzville. Sorry not sorry. read more

As a veteran myself, Lowe's does an amazing job for all military. Great customer service along with great products. This picture Lowe's setup a display in honoring those who gave it all to protect this great country. read more

Lowe's Home Improvement - This picture Lowe's setup a display in honoring those who gave it all to protect this great country. - Hardware Stores Near Me - Wentzville, Missouri

This is the worst place to order anything. I ordered some lvt and 3 trims, recieved the lvt but they lost the trims pieces it has been over a month and they cant find the trims pieces. Ive called 4 x now and the last time they hung up on me. The manager needs to be fired or get the store under control. read more

There is no sensible reason to shop here. Yes, the associate was nice, but the cashier was rude. Like absolutely awful. It took about 9 years for the manager to show up. Meanwhile the cashier pulled out her cell phone and started texting. She didn't want to give me the quoted price, ok. I wasn't trying to be difficult. Then we get a girl coming out, very snobby. Dark hair, seemed young. Very aggressive and rude. I was like, forget it. The cashier, sitting on a bucket, still on her phone, I can see it's Facebook... couldn't care less. Now, the gentleman that helped me in electronic stuff was very good. I think his name was Bruce. Very helpful and nice. But the other 2 are enough to make me say goodbye. read more

This Lowe's is hands down my favorite. I spent about 7k buying fences material from them. On first delivery half the wood looked different and they fixed the problem aright then and there. They had the wood I wanted shipped to me first thing next day. All around good people at this location. Ryan weaver is amazing at customer service and how efficiently he manages his department. The man simply doesn't stop until the customer leaves with a smile. You can't talk to the man and be in a bad mood after. He has it. He has the it factor.Shopping at the Wentzville Lowe's is just a whole other experience. It doesn't compare. read more

I will never shop at Lowe's again. They lost all my respect. I went in for my interview and i answered the interview questions professionally and the man doing my interview was very rude and he didn't make eye contact with me. I had better interview etiquette than my friend did when she went for hers (because i know how interviews go and what they ask you, so i was ready)& the guy hit on her the whole time because she's skinny and has big boobs. Needless to say, he hired her but didn't even let me know if i got the position i applied for or not. He said "alright thanks, have a good day" read more

I just love Lowe's, partly because they offer Build and Grow Workshops. My husband takes the kids to the Clinics everyother weekend. The kids enjoy them so much, I would be willing to pay for them! Why am I so impressed? Let me tell you: ~The kids are given safety goggles to wear and keep. ~Each child recieves a child-sized hammer to use! ~Children are encouraged to spread out all over the aisle. ~The projects themselves come with easy to understand instructions and pre-drilled holes for the nails; allowing the kids to ACTUALLY complete the porjects! ~Upon completion, the kids receive a patch for you to sew onto their Lowe's apron ~"I Did It!" certificate of completion - talk about a confidence booster! ~The projects are usually relevant to the season/upcoming holidays. ~You can pre-register on-line though they do tend to have extra kits on hand. ~They humor us and allow are 2 and 3 year olds to participate! If you are looking for something fun and FREE to do with your kids on a Saturday morning, I would definitely check to see if Lowe's is offering a Clinic! read more

I bought a washer. The delivery people were very helpful, polite and cleaned up their mess. Thanks Lowe's

I went to Lowe's today lime I have so many times before. The parking lot was especially treacherous. Lowe's populated every foot of the Fire Lane with everything from plant material to grills. This creates an endless number of blind spots that people we were just popping out into traffic along the front of the store. I don't think Lowe's is responsible for people walking through the parking lot, but I do think there is an inherent responsibility to create a safe environment (i.e. safe access and visibility). With all that being said, I was trying to complete my purchase and provided my phone so I could document my purchase and have my Veterans discount applied. The cashier was was on the "phone" during the transaction and instead of talking to me, just waived at the screen (that did not reflect my discounts) waiting for me to figure what she was talking about. Honestly, I just thought the cashier was rude. I chose to cancel my purchase and just leave. I have always been under the impression that Fire Lanes existed so that emergency vehicles had access to provide for public safety. Has that changed? I also thought that a customer was due a degree of courtesy. The irony is there was a four foot sign boasting of how they honor veterans and the whole thing took place on Veterans Day and the Armys birthday. I'm sure the cashier didn't even realize they were rude, but when did all of this become acceptable behavior? read more

Don't bother ordering an appliance for delivery. Save yourself the stress and go anywhere else. They don't even deserve a one-star rating. We were to have a dryer delivered May 24 (ordered online and system showed in stock). Received a call May 23 that even though system showed in stock, dryer could not be found but should get more the following Wednesday so delivery rescheduled for June 2 and I requested morning delivery. Waited ALL day June 2. Finally got a call that evening saying they didn't really know what happened and it would have to be rescheduled but couldn't be for following day. I rescheduled for June 4 but again requested morning. Online update shows it to be delivered between 2:30-6:30 PM! Received a call from delivery guy at 8:33 AM on June 4 saying we would be their first delivery and would be here in half hour to 45 minutes. They arrived two hours after that phone call. Got the dryer and pedestal set up outside and then told me they couldn't find the brackets that secure the dryer to the pedestal (should have been in the drawer but weren't anywhere). They said they could bring in the dryer but someone else, not same day, would have to come back to secure it. I told them to load it back on the truck and cancel my order. I'm done. Several phone calls to Lowes store throughout this whole process, which in itself is ridiculous. The number of times I was disconnected is absurd. Talked to different managers and heard repeated excuses. Never once did I hear "how can we make this right with you." Overall, an extremely frustrating experience. Lowes blames everything on the contract delivery company and the contract delivery company blames everything on Lowes. They deserve each other. read more

I used to hate going to Lowes. I thought it was so boring. Then I bought a house. Suddenly Lowe's was the equivalent of a Candy Store. Light fixtures, paint colors, outdoor furniture... I couldn't get enough. I was always impressed with the cleanliness of our local location. Some hardware stores can seem so dirty. Everything here is clean and modern. The employees are always helpful. When I bought PVC for a craft project they offered to cut it to length for me rather than make me buy the cutting equipment. Money saved! We are always going here for something or another and never get tired of it. read more

Fast customer service, they get you taken care of fast. Workers were easy to locate and were very helpful in locating what we needed. No long lines at checkout. Well stocked. read more

I will never go back to Lowe's ever again there were five people walk by Amy that work there at Lowe's and turned her head and walked off the other way no one asked me for any help so Lowes gets a few crappy review from me I'll never step foot in this place ever again. read more

I recently bought a washer and dryer from Lowes's. I bought online and realized I had no idea what I needed or what to expect for the delivery. Everyone I spoke to at the store from the customer service desk to appliance department were incredibly helpful and friendly. The delivery men were very polite and helpful. I am very happy with my purchase and the service provided. By far the best store i have bought from in a long time. read more