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    Lowe's Home Improvement

    2.1 (36 reviews)

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    If u look closely u can see the plastic is chipped and there's a gab where tail gate is bent.

    So I was at Lowe's and I'm not one to complain but when I was loading mulch they offered to load the mulch into the back of my truck using the forklift. They then proceeded to put the full weight of mulch and forklift on the tailgate. Now my tailgate will not open. I talked to the manager who really couldn't care less. They said they would call me back this week. I don't expect a call.

    Pin holes in the frame of the brand new custom exterior door.
    Jack C.

    Absolutely the worst customer service I've ever had. I ordered an exterior door in Fall of 2023, it took months to make and when it was time for the Lowe's install team to install it, they ordered & installed the wrong colored door. No big deal, they'll just order a new one and make it right. Again, we've had to wait months to get the second door and it's wrong AGAIN. This time it was the wrong size. So they went ahead and ordered a third door that arrived this week (a year later) and AGAIN it was the wrong size. So now I am here waiting for my 4th door. Also, every single door that has arrived has been beat up and scratched or had holes in it. This is a special order $7000 exterior door, it should be absolutely flawless on arrival. Absolutely no accountability on anyone in the Millwork, management, or installation team. I will never in my life order anything from Lowe's, much less buy anything from one of their stores once they resolve this issue. Good riddance.

    Paul P.

    Went there with my brother since he wanted to buy bbq grill covers. He found one and things went good. Thank you

    The staff mistakenly entered our entire appliance order twice requiring us to purchase it twice before the first had been refunded. On the 3rd attempt the installers made it a week after move in and told my pregnant wife that she'd have to drive and buy a connecting part despite us buying all the accompanying pieces. They ignored the water hook up to the fridge causing a repeating alarm. When my wife started to get the kids ready he told her they'd leave before she got back and left without installing. They also dragged the fridge on wood flooring instead of lifting it like men carving lines in the floor. We drove to the store and bought the part so that a week later customer service could get new installers out. For the treatment, they offered a 50 percent refund and I'd receive a call in 24 hours. This was to keep my business for future purchases which will now be canceled. After two hours re-explaining the situation to customer service and 3 employees plus a manager confirming the notes said what I was told, a new manager offered 10 percent. She also denied seeing the notes 4 other employees had seen. Funny because my wife and I just listened to the recording we have saved of these calls. Guess lying is part of Lowe's business model

    Wires were crossed and burned together causing it to fry the dryers mother board

    I bought a dryer from Lowes and paid for installation and delivery. The guys that lowes sent to install it, hooked the wires to the dryer cord up wrong and the dryer caught on fire and fried the mother board. So I called lowes and they said it had been 37 days sent the purchase so it was not their problem and to call the manufacturer samsung. So called samsung and they said they will sent a tech out to repair it. The samsung tech said it was not repairable and they would place a ticket to have a new dryer sent. Samsung then said they had to approve the ticket when takes 2 business days and then 6 business days to sent dryer to warehouse and the warehouse has 15 business days to delivery it. After 2 weeks and not having my dryer, I called samsung and they closed my ticket claim and said we have to deal with the trucking company from now on ans gave me an email address. I emailed the trucking/delivery company and no response. So, I keep calling samsung and get the run around a month later. So am I out $1500 for a samsung dryer from lowes because lowes won't help me and samsung keeps passing it off to a trucking/delivery company who doesn't answer emails.

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    7 years ago

    I bought a washer. The delivery people were very helpful, polite and cleaned up their mess. Thanks Lowe's

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    Review Highlights - Lowe's Home Improvement

    On first delivery half the wood looked different and they fixed the problem aright then and there.

    Mentioned in 2 reviews

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    Harbor Freight Tools

    Harbor Freight Tools

    1.0
    (1 review)
    0.7 mi

    I was in the Wentzville Missouri Harbor Freight Saturday to buy a creeper to work under my 2008…read moreHummer H2 SUT. As I got out of my truck, I noticed a thin white guy wearing jeans and cowboy boots watching me in the parking lot. He got out of his car and walked ahead of me into the store. When I got in the store I noticed he was following me.Around the store. I could hear the cowboy boots sounding off the floor. As i've walked towards the front of the store to pay for my items, I noticed he was behind me. I circled back to my right and got behind him from the next aisle, My thought was to confront him and ask him.Why are you following me around the store. Before I could get to him, the manager stopped him and pulled him into the front half of the store to the left. Without a doubt, he was racial profile. Just be aware, if you are a person of color you may not want to visit this store.

    From the owner: Harbor Freight Tools is the leading discount tool retailer in the U.S. selling great quality tools…read moreat "ridiculously low prices" in stores nationwide. Harbor Freight Tools stocks over 7,000 items in categories including automotive, air and power tools, shop equipment and hand tools. With a commitment to quality and a lifetime guarantee on all hand tools, Harbor Freight Tools is a favorite of automotive and truck repair shops, government agencies, schools, manufacturers, contractors and tool enthusiasts who want top-quality and great selection and value.

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    Harbor Freight Tools
    Harbor Freight Tools
    Harbor Freight Tools

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    Lowe's Home Improvement

    Lowe's Home Improvement

    2.1
    (36 reviews)
    6.1 mi

    I was looking for pine wood pellets and tried to search on the app because I can never find anyone…read moreto help me but also these places are huge so it's a maze anyway. They were labeled as being in the seasonal section which I assumed was outside but it was not. I finally gave up and asked for help. I walked up to this poor girl two minutes before her replacement said she could go on break after helping me. Her device was not cooperating so it took longer and eventually got passed to another person who walked me over to find what I was looking for. We couldn't find it so he asked me to show him on my phone so he could pull it up on his device. Turns out it was up in the high racks because they were REALLY out of season. He was so nice though and said it would take about 10-15 minutes. I was in no hurry so I waited. I sat on the display patio seating and I guess he didn't see me but was asking around for me. I got up to go over and had a laugh about thinking he lost me or that I had left. Then 3 other customer service reps had asked me if I had help or needed help while I stood to wait. Note to self: stand around and someone will ask you if you need help I saw a guy lugging a 40lb bag down to the register and I was like oh man.. why didn't he get a cart because it looked heavy for him. He seems tired and handed it over and walked away. I checked out with another man and then carried it on my shoulder to my car. Luckily I didn't park too far. I guess it's a good thing I work out or else I'd be really disappointed no one offered to get me a cart or help.

    I needed some metal hooks so why not try an hardware store. This floor plan is huge. Well lit and…read moreclear of clutter. Plenty of inventory. Staff was friendly. Speedy checkout. Pricing reasonable. Gift cards , furniture, ride on carts , and grills are some items that are available for purchase. Ceiling fans are so pretty. Restroom was ok as well.

    Photos
    Chimes
    Chimes
    Lowe's Home Improvement
    This is what they stacked under our overnight they broke off pieces of the pallet from the oven container

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    This is what they stacked under our overnight they broke off pieces of the pallet from the oven container
    Chic Lumber Design Center

    Chic Lumber Design Center

    3.0
    (2 reviews)
    12.3 mi

    I am asking for people to share this post. Our windows were purchased from Chic Lumber in St…read more Peter's. We have been dealing with this since bringing of January. The windows are by Anderson. As a woman and trying to handle the situation, because of Jim's heart attack, has not gone very well. I have been talked to like I was stupid, huge mistake by them and then laughed in my face by the Vice President of the company Steve. They are not sure, but believe that the windows are missing felt. I was told that it would take 2 weeks to get felt stripping in. I did tell him that I could get it quicker from Amazon, he laughed in my face and told me atinotes were not going to get me any where. Well, I can tell you this, they may not, but this story can. Like Jimmy said, he thinks he is not expendable and news flash you are. The big box stores eating at your door step and this how you treat people???? How many more Lowes and Menerards until you are gone?? Try and help the little guy out and this is how you get treated. This is only half of how we have been treated. I can only imagine how the women employees are treated in the store. OH, and YES that is ICE, on the inside of my windows!!! The "felt" was finally delivered, only to be some kind of plastic stripping. Has anyone called about installing it???? Nope!! So, when purchasing windows be very careful. This would not be an issue had we purchased them from Lowes!!! Hope you find the humor in this "Steve" !!!! Because I have plastic over brand new windows!!!! For some reason, I dont think "Steve" has plastic covering his windows, at his home!!!! Have a great day Steve!!!

    I had ordered cabinets will h Chic unfortunately my contractor had measured wrong - when I got a…read morenew Contractor Chic Lumber owner David worked with him and myself and went above and beyond to make my Kitchen absolutely beautiful! thank you so much !

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    Chic Lumber Design Center
    Chic Lumber Design Center
    Chic Lumber Design Center

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    Lowe's Home Improvement - hardware - Updated July 2026

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