We took our young daughter to get a consultation for braces to a newly opened orthodontist here in…read moreRockwall last year. We were not impressed with the staff and especially the orthodontist. They were not very friendly. It's important for your child to feel comfortable in a new situation but the orthodontist made us feel on edge and was not engaging with my daughter. I'm not saying she needs to be entertained but you can at least be friendly, pretend that you like kids and try to smile at the very least. That's why I'm very happy to have found Orthodontex. From day one they've gone above and beyond and we couldn't be happier. The staff is wonderful and friendly. Brooke is adorable and always has a sweet smile on her face when you walk in. The office itself is beautiful with plenty of open, comfortable seating. They even have a Keurig with different coffees, teas and hot chocolates! I was afraid after getting her braces my daughter wouldn't want to go back for adjustments but she actually loves going to her appointments! I highly recommend Dr. Shaw's office to any parent looking for the right orthodontist for their child, young or teenage!!!

We recently moved from CA and decided to continue my daughters treatment here. Lana loves it! They…read moreFaceTimed me for her 1st consultation since I was still out of state... they were so helpful and accommodating, kept me involved while the Dr. was examining her! Friendly staff, clean, fun and up to date with technology :) ohhhh yes! And checkout their Tiktok!! To me that says a lot about the team and how DR. Shaw makes sure everyone's engaged! Looking forward to seeing great results!

Very great Dentist, he is patient and explains everything. I don't feel rushed or pressured to…read morecommit to anything I am not comfortable with.

I wish Dr. Grisanti was my dentist years ago...I am 80. He…read morehas renewed my faith in dentists. From day one he had given me his professional opinion knowing my concern about cost. Brandy does a great job at keeping my teeth clean. Gentle! If you want Professionals who care and listen....See Dr. Grisanti

I had a wonderful experience with Rockwall Orthodontics. The staff is very friendly and…read moreprofessional. I went into my first consultation wanting invisalign, but was properly educated on the benefits of braces in my particular case. The results were better than I could have ever hoped! I highly recommend this group. Rescheduling appointments can be a bit tricky, but this is just a testament to the booming business that this successful company has.

We started going to this orthodontist after being transferred from another place that no longer was…read morepracticing orthodontics. The doctor and staff are all friendly and knowledgeable.

Dr. Hodges is incredibly nice and his clinical skill is just the best. He treats each patient as an…read moreindividual, with treatment plans in their best interest. His front & back office staff are friendly, helpful & accommodating. Three of our family members have been his patients & he's the only one we'd trust with our care.

From the owner: Orthodontics and Dentofacial Orthopedicsread more

Went with them as they were in network for our insurance and even paid for all the work up front…read morebecause I was offered a little discount if we did so. Really enjoyed smile makers for the first year or so my son was a patient here. They even did very well through the Covid shut down. They managed patients at the new norm with what seemed to flow flawlessly. The last few months with them were less than ideal. The techs and ortho always had it together but their front office staff really seemed to struggle. My sons treatment went over the time estimated. Partly his doing but partly not. He had instruments (springs that cut his cheeks wide open, almost through the outside of the cheek) put into his mouth that did not work and they had to be removed and treated traditionally with rubber bands. It goes without saying that it took longer for this treatment with rubber bands partly his fault for not wearing them like he always should but it was also inevitable that it would take a little longer than the metal springs. We made it through freezes, snowmageden, etc. we even came to an appointment that was scheduled during a freeze because I wasn't sure if the office was closed or not and when I called and texted the automated line (that is "always monitored") I received no response, ever. When we arrived, the office was closed. When we returned to our next appointment, I was hounded for a $55 cancellation fee for my appointment. I guess when they don't inform you of closures and cancellations it's appropriate. An office lady argued with me that she sent messages out to patients but I did not get one. A fluke I suppose but none the less I wouldn't have driven on ice if I had the information that they were closed, common sense I think. Then when I told her I messaged them asking if they were closed I received no response. Well at that point since they didn't have my correspondence it was my fault but me not receiving their correspondence was impossible. Crazy how that works. Disclaimer, We did reschedule a few appointments assuming they wouldn't want him in office with me having Covid (4 times to be exact) and one appointment I for sure dropped the ball on. My fault. I'll take it. Towards his last appointment I was charged the $55 appointment cancellation fee due to too many appointment reschedules. In three years I think the total was five appointments rescheduled, I think. They implemented their cancellation policy towards the end saying the cancellations and reschedules of his appointments delayed his treatment and other patients also had a lot of cancellations so they had to do this across the board. Okay I'll give it to you even though I didn't agree with it. The last appointment we had was rescheduled by them, it's okay for them to reschedule I suppose. The day of his last appointment we had an appointment at 1030am and I received a call at 8-9 in the morning that I missed because he had a different appointment. I received another call stating I missed his 8am appointment and I would again be charged $55. I told the lady that she was wrong my appointment was at 1030 and we would be there for that appointment. She said his appointment was at 8 but they did have a 1030 appointment available if I'd like it. I again told her I would keep my original appointment and see them at 1030. A short time later I received a text message stating it was her mix up and his appointment was in fact at 1030 and when she rescheduled it, it was her mix up. Needless to say, I finally just had them remove his braces "before treatment was completed." My sons teeth were not even 1mm off from competition and since we were only worried about cosmetic issues, I didn't mind if it meant not dealing with their office staff anymore. Again the orthodontist and his technicians are great. Very friendly and good with the kids. The office staff could definitely use some training. The manager was my least favorite of the bunch. All in all not the most horrible experience I've ever had but the system is rather flawed and if you're looking for communication by office staff, this probably isn't the place for you.

I had a retainer break, I had it made in another state. I found smile makes online and decided to…read moresee if I could have them repair it. Within a day I was in the office taking impressions later that day I had my retainer in hard. Wow! I couldn't believe it. So fast and all repairs were done in house. Staff was friendly and professional, beautiful office. Thank you Dr!!!

We love Dr. Bart. My granddaughter is hard on her braces and keeps breaking things, but he doesn't…read moreshame her. His staff is great also.

From the owner: We make Beautiful. Healthy Smiles! We provide personalized…read morecare and customer service using Invisalign, ceramic (clear) braces and traditional braces to treat Adults and Kids of all ages for any orthodontic needs.

From the moment I walked into Sweet Family Dentistry for my first appointment, I knew I had made…read morethe right choice. As a new patient, you never quite know what to expect--but any nerves I had quickly disappeared the second I was greeted at the front desk. The entire team was friendly, professional, and genuinely welcoming. What stood out most was how cordial and attentive everyone was. They didn't just process paperwork and move me along--they took the time to get to know me. I felt like more than just a name on a chart. Every staff member I interacted with was knowledgeable, patient, and happy to answer questions, making sure I felt comfortable every step of the way. The level of care and attention to detail was truly top-notch. From the thorough exam to the clear explanations about my dental health, everything was handled with excellence and professionalism. If first impressions mean anything, Sweet Family Dentistry absolutely exceeded mine. I'm genuinely looking forward to my next visit--which isn't something you hear people say about the dentist very often

I don't think I've ever encountered a dentist who is as kind, responsive and attentive as Dr. Chan…read more I had a few questions after my daughter's visit and he made time to call me back the same day to discuss them. He also personally fulfilled a records request for me after hours, instead of asking me to wait the next day, which would have been more than reasonable. Thank you Dr.Chan!

Our experience with Dr. Sample and Holly has been nothing but stellar. We highly recommend them for…read morethose looking for a family oriented office that takes you in as one of their own. --S.D.W.

I cannot say enough good things about Dr. Sample's dedication to her craft. From the very first…read moreconsultation, it was clear that I was in the hands of a true specialist. While examining my son's mouth, she identified a tongue tie that had been missed by his dentist, pediatrician and speech therapist for 14 years. As a resident-trained orthodontist, her expertise in both traditional braces and Invisalign along with jaw growth modification is what gave her the knowledge to truly see the root cause of my son's issues. My daughter had fast braces done by her dentist, but it took three years and they still couldn't get one of her teeth to align properly. I should have brought her to an orthodontist like Dr. Sample. Speaking from someone who has done it both ways, I can confirm that orthodontics is very specialized and should be left to the orthodontists. Dr. Sample explained everything thoroughly and clearly, including why certain treatment options would work best for my son's specific needs. She was also willing to think outside the box for my son's jaw growth problems, including referrals to the proper specialist for oral-facial therapy and tongue tie release. Her expertise prevented us from needing jaw surgery! My son is autistic with many mouth sensitivities. Dr. Sample and her team were so patient with him. My son's results exceeded our expectations, and we are so grateful for how Dr. Sample radically improved his quality of life. If you're considering braces or Invisalign, I highly recommend choosing an orthodontist who specializes in this field. This practice is exceptional.

This dentist office should be ashamed! They want to charge $20,000 for filling a few cavities and a…read morecouple crowns, but with insurance, it would only cost me $5300. Also, they will recommend a deep cleaning that cost $1000 and if you do not want that deep cleaning, they will refuse to clean your teeth regularly and say that your insurance will no longer cover things if you get the regular cleaning. Do not go here.!

Dr. Malhotra went above and beyond to see me! Very inclusive atmosphere! So glad I'm a patient here.read more

We had just moved to Rockwall and were looking for a new dentist for the family. After doing some…read moreresearch on Yelp, I decided to give Courtin a try. The office is conveniently located on the I-30 frontage road with access from Ralph Hall so getting there was very easy. Everyone in the office was very friendly and helpful and my wait was less than a minute for my 9:00 am appointment. Since I was a new patient, they did a full mouth X-ray and periodontal exam. After that was complete, Mary (Courtin) introduced herself and discussed what they had discovered and a plan to keep me healthy. Together we looked at my X-rays (both new and previous X-rays obtained from my prior dentist), and discussed treatment options for areas of concern. Mary is very easy to talk to, and made me feel comfortable right away. You can tell that she has a passion for her job which is something that I feel is very important. Before doing any work, Mary's receptionist brought me a breakdown of the work that needed to be done with prices and expected insurance coverage. I've never had any medical professional do this before and was grateful to know what I could expect to be paying upfront before any work was completed. I could do everything right then, or pick the things that fit into my time constraints and budget. I had a full deep cleaning, as well as repair on a old filling, and in spite of being upside down in the chair for a bit, had no discomfort what-so-ever. Now (24 hours later) my mouth feels just fine and I'm relieved that I've found a dentist who is friendly, thorough, and professional. I can recommend Coutin without reservation to anyone looking for a good dentist in the Rockwall area, and am looking forward to a long relationship with Mary and her staff.

Steer clear of this place…read more Billing practices are questionable. Management was insanely rude. My husband and I both had awful experiences here and immediately found an alternate team. My husband had botched implant prep here with his dentist being hired and fired within the same month. When he went back for follow-up and placement with a new dentist they paired him with a provider that's out of network with our insurance (we had no idea that their team all take different insurances and they don't disclose that to you). We've called 3 times to have our claim submitted to insurance and it still hasn't been done. For myself, the cleaning tech was wonderful but then I met the dentist and he started making wild claims and recommendations about the condition of my teeth post-pregnancy. As a nurse practitioner I felt very uncomfortable by his bedside manner and sales behavior. I asked for a copy of my x-rays and the recommendations for a second opinion 4 times between phone and email and never received them. This office doesn't care about your budget, respecting your insurance policy, or adhering to a less is more/conservative approach. If you do decide to be treated here keep a close eye on your paperwork and research everything. In the mean time, I'm still working hard to get my booking deposit back (yes they make you pay $75 just to book a cleaning).