I have heard of so many horror stories when it comes to garage door repair in this town. When my…read moreneighbor had garage door issues, she told me about how fantastic Kelly's was. Glad she did! Two months later my door came off the tracks. I called the number on the Kelly's website, and the cell's voicemail directed me to call their office number. The gentleman on the phone, who they call "Crusty", was super helpful. He asked what the issue was, and told me a maximum amount of money I should expect to pay, which was far lower than I thought it would be. The next day, Kelly showed up to look at my door. He got it back on the tracks, but had to order a new main spring for the door, which was going to take less than a week with their parts arriving on a Tuesday. He would not take a check until after the parts came in and were installed. Sure enough, Tuesday morning at 8:24am, Kelly calls me to tell me the parts are in and he should be at my home in one hour. Wow. He arrived, installed the parts and the door works great. The cost was about half as much as Crusty quoted me, which was a nice surprise. I also ordered the weather seal to go around the outside of my door. Once again, the price is a fraction of what I thought it would cost and he won't accept payment until it is installed. He will install this next week and send me an invoice! Do business with this company, you won't be disappointed.

Our garage door was squealing really loudly and I thought it was the wheels. They came out and…read morelooked at me saying "you're not the guy who was here last time." I had to laugh and said we had bought the house 18 months ago. He heard it and said it was actually the cable rubbing on the track, he lubed it up and no more squeal! He also adjusted it so it goes up and down better. AND there was no charge since "he really didn't do anything." I will be calling again if and when my door needs service.

Alvarez Garage Door Services came out yesterday and replaced my garage door opener that had stopped…read moreworking, and adjusted the torsion spring in order to correct the balance of the door (an unbalanced door is a safety issue and makes the opener work too hard). Andrew first suggested that replacing the logic board in the old opener could fix it, but I decided to have the opener replaced since it was nearly 21 years old. After rebalancing the door, Andrew removed the old opener and associated hardware (rails, safety sensors, wall control) and installed the new opener and hardware. He took his time in order to do a good job and was never in a hurry to finish quickly and get going. He made adjustments to the door tracks to make sure the door operates smoothly and took extra time to make sure the safety sensors will operate correctly and the door motion will not shift them out of alignment. Andrew did a good job, was friendly and patient with my several questions. Would have no second thoughts about hiring him again. I had called him Tuesday afternoon and he told me he was booked up for the next day. As it wasn't an emergency that was fine with me. He called Thursday morning and proposed a time but I had a conflict so we agreed to Friday morning. He texted me a heads up Friday morning and arrived a bit earlier than he said he'd get here. The new opener is quieter than the old one and the door operates more smoothly and quieter after the adjustments made by Andrew.

I recommend Alvarez Garage Door without any hesitation. Punctual, excellent communication, very…read moreknowledgeable and suggested things I had not thought of but were necessary- like changing the codes in the motor since the house had been rented . I had the best experience with Andrew fixing my garage door. He replaced the bottom rubber seal, lubed everything, re-coded the motor, reprogrammed the number pad, remotes, changed the bulbs and anything else I had a concern for. He made sure all my questions were answered and I knew how to work every aspect of the door. Andrew is super profesional, polite, knowledgeable , punctual and pleasant. His prices are reasonable and fair. He was a pleasure to do business with. He has gained a loyal customer !

Timely response and quality work with pleasant employee "Andrew". Called yesterday about garage…read moredoor remote not working as well and this morning "Andrew" showed up and fixed our problem and lubricated the moving parts of the double garage door. Competitive pricing. I am very pleased. - K. Miklus, homeowner.

My garage door spring broke yesterday morning and I could not get the door open. I had an…read moreappointment in 90 minutes, which I was pretty sure I would now miss. Stillwater had a technician to my house with 20 minutes and fixed the springs very quickly. He did a great job. I reconmend Stillwater to whomever needs garage door work.