Doctors and staff are helpful and kind. I just can't get over how long I have to wait for a…read morescheduled appointment. I've been here three times and waited in the lobby 30-60 past my appointment time to even be called back. There should be a better solution.

OK today is Oct. 5th of 2021. I had a doctors appointment at 10:15 at a little after 11 i got…read morecalled back to the exam room. I sat in the back waiting to see the Dr. for over 1 1/2 and he never even came in after an hour and half i got up and left if the Dr. is never coming in or sending anyone to see you or let you know why the hell are being charged your copay for nothing. I understand that you may wait a bit but between the lobby and the exam room i feel that 2+ hours is ridiculous and when you hear the Dr going to all the exam rooms but yours it does say they do not care about you or why you are their. as far as i am concerned to hell with that cardiologist.

In my opinion, not good, bad office practices for anyone with heart problems. They don't have any…read moreform of communication, no internet messages, only by phone messages you have to leave because they don't answer their phone, and most of the time they don't call you back. Also, instead of sending you a bill, they make you line up before you leave and pay. Very rude and condescening, at least to me!

Dr Bradley is overwhelmed was notified by 2 other Dr's that my mother needed to be seen in January…read morefinally got her in where he dismissed her with fluid on heart saying "I have 400 other patients to take care of I don't have time for this" This fluid led to a collapsed lung ,pneumonia and death she was in the hospital 6 days not once did he come see her left in the hands of his partner dr Perez who said the fluid on her heart was our fault for making her drink 3 water bottles a day refused to give her iv or heart meds because she could not swallow pills This led to her dying Feb 5th our family is now consulting with lawyers

Thank goodness for Grace Clinic! Not only do I have all my doctors, lab and imaging under one roof,…read morebut it doesn't even feel like a medical clinic. I love how you wait outside of the exam room instead of a just a large, cold waiting room. When I go for my women's annual, I'm given a real robe instead of the cold thin ones! LOVE THAT! Yeah there are occasional waits, but what medical place doesn't have a wait time? I'd much rather wait in a comfortable environment with pretty artwork than sit in a waiting room with a ton of sick people. Not only are my doctors there but if I'm feeling under the weather I can go to the walk-in clinic and be seen. I can even check-in on line and skip the line. I have never been around so many doctors that are down-to-earth and treat you like they really care about you. Grace Clinic will be our Lubbock go-to always.

Dr Day has a way of always making me smile & feel important. The nurses do as well! Thanks Quincy &…read moreLisa! Love you all!

May 11, 2017 UMC is getting to be the WORST Hospital to deal with. I Rescheduled Dialysis, Daughter…read morein-law drives in from San Angelo , and a coworker changes days off all to be told at 0600 they have rescheduled your Heart Cath appointment but that that might be able to work you in possibly in the afternoon. Absolutely RIDICULOUS, THIS IS THEIR 5 STAR TREATMENT!!

Dr. Karkoutly is very patient and cares about his patients. He is not interested in only money,…read morelike most doctors do. He is always available for his patients no matter what your problem is . His staff is nice and friendly always relating his messages to him. He returns all messages never too busy. God bless him and staff.

Very rude and condescending. Not respectful at all. I am 83 years old. When I tried to answer…read moreher questionns, she woud try to intimiidate me, belittle me and contradict me and asking me to go into details. (She had the results of my tests right in front of her. I just went in for results of my tests and to look at the venous insufficiency I had on my legs. She may be under some kind of pressure or JUST PLAIN MEAN. Plus the fact that she does not seem very competent, as she shoulld be the one explaining the tests to me. I would not recommend her at all. Worst doctor I have ever met.

How I hate the fact that my mom sees this woman. She is just plain mean, and way too buzy to be…read morebothered with the 'little people' around here. The nurses seem scared of her, and she can be heard treating people badly through the exam room door. If you want a good cardiologist, go to Covenant or the Heart Hospital. They appreciate the fact that you see them.