My mom has been here on two different occasions. The nurses, therapists, food prep, staff and…read moreaides that were in and out of her room made a wonderful effect on her recovery. Mom was not ready to leave, but Medicare said her time had ended. Mom missed her dog not being with her, so she'll have him at home with her now. Mom and I greatly appreciate everyone involved with her care. There is not another place I'd want her, if the need arises.

My experience with this facility was extremely disappointing. My grandmother was here for…read morerehabilitation and also has dementia. Throughout her stay, Annie Mendoza treated both my grandmother and our family with very little respect. Whenever we needed assistance, she often rolled her eyes or made us feel like we were inconveniencing her. During my grandmother's two-week stay, she wandered out of her room without our knowledge. We were not informed until the following day. At that point, Annie told us that a family member would have to stay with my grandmother 24/7, which we did not believe was an appropriate or acceptable solution. It felt like we had to fight to get even basic care and assistance for my grandmother. When our requests were finally addressed, they were often met with a rude attitude. We also spoke with the director, Gloria McGinnis, regarding our concerns. Unfortunately, we felt that our concerns were not taken seriously, and no meaningful effort was made to address the way some staff members interacted with patients and their families. On a positive note, Blue and Rhonda provided outstanding care. They were compassionate, attentive, and genuinely seemed to care about my grandmother's health and well-being. We are very grateful for the kindness they showed her. Based on our experience, I would not recommend this facility to families seeking compassionate, respectful care for their loved ones.

The absolute worst care ever. my mom died an early death due to this facility and their gross…read morenegligence. They actively worked against me and refused to provide my mother care when I begged and pleaded. she eventually went septic and died a slow and painful death.

Great place to eat!! Professional service, courtesy abounds, Place is clean and well maintained.read more

Shannon D LVN is the best nurse working here! She works nights when patients are most vulnerable.read more

This is an update to a previous review I posted 5/7/2022. I was contacted by the NEW administrator…read moreat Heritage Oaks on 6/3/2022 and the incident of my Mother-in-law's Mother's Day surprise disappearing has been made good. I appreciate being reached out to by someone representing the facility. The resident's families need to be heard and their concerns taken seriously and addressed. I know it was only a pizza but theft is theft, no matter what it is big or small. And for a facility to not even care to try to make an effort to call and rectify a problem was inexcusable. So if you do not think your reviews are read they are. It may take a while to be contacted but if the business cares you will be contacted. I was after I had almost forgotten about making a review.

I apologize but please ignore the reviews prior to mine. I know for a fact that this facility is…read morebeyond amazing and the staff is even better. From the amazing, almost always cooked from scratch, but always cooked fresh food with an awesome juice bar to counselors and nurse staff always ready to hear and see how they can help you with your recovery. I felt like I was on a vacation at a retreat more than a facility for addicts. The atmosphere is great and inspires to do better. I highly recommend The Ranch at Dovetree especially for those with trauma, like me, that deal with more than just an addiction. Good insurance is recommended but it's worth the price for what you get in return. Not everyone's sobriety is permanent nor is it promised, but that is the person's responsibility to use the tools given to them, Dovetree can only give you these tools and show you how to use them. I was blessed to be able to have the Dovetree experience. And as for Bill, Holly, and all the others that work there, I have never seen so many smiles from any group of people that have to deal with people like us. Thank yall guys, yall truly are amazing, and are doing amazing things....even you Boris!

Within days they moved men into an all women's residence and women had no say. Multiple group…read moreclasses cancelled each day. They are only about what insurance pays. Counselor mostly unavailable and all counselors throw their recovery in your face. They cater to the meth/heroin experience because that is what they are. Flies all over the food. Do not send your kids. They milk insurance.

My wife had a ruptured brain aneurysm last year then followed by a stroke two weeks later which…read moremade her paralyzed on the left side and affected her speech/swallowing. She was in Dallas for acute care and was discharged to Abilene rehab facility where she started her rehabilitation. After about 6 weeks and slow progress, it was suggested by the therapists that she would benefit from being transferred to TLC, a post acute brain injury rehab center. Our family was somewhat cold to the idea but since our insurance approved it, why not give it a try? On the 2nd day at TLC, my wife was walking with minimal assistance!!! We were happy and extremely impressed at her progress. Counting 6 weeks now, she is walking on her own, feeding herself, and gaining her weight back. This place is where miracles happen. We cannot say enough thanks to the wonderful staff. We need more places like this in Texas.

Truly one of the leaders in brain injury treatment and rehabilitationread more

Many on staff are phenomenal. Others, tend to defend and make excuses for the problematic staff…read more Overall, we were fine with the are given bar the few mentioned earlier. The problems made the last months of my parents' lives far more difficult than they needed to be for them and us. The cronyism needs to be cleaned up and staff who overstep need to be fired to allow the stellar employees to shine.

My husband went to Carillon after being in the the hospital for 9 days. We'd never used Carillon,…read morejust didn't need them. My husband was fed well, and he did great in PT & OT. The entire staff that saw him was kind and understanding. Thank you, Carillon, for the care and compassion you gave my husband. He's home now, and we're very thankful.

I had been to several treatment facilities and sober livings prior to stages of recovery. I think…read morethe difference between those places and stages of recovery is the strong sense of community and support that was always readily available to me whenever I needed it. I moved from the east coast which wasn't an easy decision for me to make but the folks over at stages made that transition less difficult as they became family to me. I can honestly say that stages made more of a positive impact on my life than anywhere I had been before. I don't know how to be grateful enough for the people at stages because without them my life would not be where it is today!

Stages of Recovery has been home for me now for several years, the staff here have supported me…read morethrough some good and some bad. I can't express the gratitude I have for this place and these people in words. Stages of Recovery has shown me that I can live a life free from drugs and alcohol and actually achieve something. There's no other sober living out there like it.

Poor daily care to my brother in law, unshaven for weeks…read morewith no fingernail trimming which were dirty so when were baths? No response from DON to check his rt shoulder for had pain and was dislocated. Appears staff would give care when families visited. Staff disinterested.

I could not be happier with the care my husband Don received at this facility I was there to see…read morehow the patients were treated and everyone I saw was nurturing and helpful. Liz was there for me on several occasions. Don passed away in May after 3 years in their care. I was lucky to have found such a wonderful place. Thank you !

Do NOT put your loved one in this facility! Don't let those pretty pictures fool you…read more The problems I encountered included: Bed sores - they refuse to help you prevent them; Medicine - good luck getting it. They give you the wrong meds, not all your meds, sometimes no meds bc someone took the one key home; Aides - 99% of the "care" is handled by them and most are lazy and that's if you get someone to respond to your call light in under an hour; Dietary - if you have special needs, even just diabetes, they cannot/will not accommodate you - the head guy admitted to never hearing of the ADA diet! They lost track of at least two patients while I was there. Also the nurses tell you other patients business. The worst tho is how most didn't wear gloves to check my blood or handle my pills. Disgusting! Edited to respond to Garrison: I just left the facility. I heard the new management fallacy at least 3 times. Also the medical director is in charge of the UMC ER, so when I was taken there and they wanted to keep me the director said I had to go back to Garrison, where I got the raging infection and huge bedsores! I chose to go home (exactly one day before I was due to anyway!) and he had the nerve to say I left the hospital AMA. Not true! You have my number, why haven't you called me?

I feel like I am locked up in prison . I'm a resentant here and being forced to be house in extreme…read moretemperatures will over 100 degrees I have begged to be moved to a normal room but no relief, I drag an empty iv around with me because nurses won't unhood me from the iv further no one will let me speak to the director. Thats why I chose to write this review. It's my freedom to do so. I will not recommend no one to this place.