I took my vehicle to Accutech because they are one of the few places that deal with the third party…read moreinsurance I have, Lubrico. The vehicle didn't run and had to be hauled into the shop, when we arrived the lady at the front desk was snarky not very helpful. When I mentioned the warranty she brushed me off, offered the policy number and she didn't want it. Once the day of the appointment came everything was rushed and no real diagnostics were done, I was told I needed to install a new bumper and shutter system. If the tech had actually looked at the bumper or ran the VIN they would have known that the vehicle already had one but it wasn't working properly. I was given a quote and told that my warranty didn't cover the work because the part wasn't damaged just "freezing up.' I asked for further diagnostics into the issues to confirm that this was the problem and was told the vehicle had already been taken out of the shop and they didn't have time to look at it again. I paid the 1,400$ bill only to have the same issue arise the next week. I ended up taking the vehicle to a different shop and received much better service, I believe that Accutech never submitted the quote to Lubrico, the receptionist they never did asked for a policy number or want it, once the other shop submitted the claim to Lubrico I received a call from them confirming the work needed which never happened with Accutech. Taking the vehicle to them was a waste of time and money, over 1,400$ to be exact.

Took my son's car in for AC repair. They got the car right in, less than an hour later the car was…read moreready, and blowing cold! Friendly staff and courtesy driver! and the repair bill was more than reasonable! Top shelf company in my mind.

Came in to gp from two hours away and my belt broke. Owner came out to where i was stuck, ran for…read morethe parts, met me at the shop and stayed an hour and a half past closing to get it fixed for me. Great service and i made it home safely.

Amazing service! I got my car interior detailed for the first time since having a car (like 6…read moreyears, haha), and I was nervous. I had melted ice cream, sunflower seeds, goop, spilled pop, and baby crumbs alllll over my car. I was embarrassed. They took my car, no problem. No judgement. Had it completely spotless when they called me. I was so happy to finally be back in a spotless car. They were so kind, the accommodated my needs by lending me a shuttle, and the pricing was awesome for a single mom! I wish I had photos of the before and after, but I can just say I'll definitely be a returning customer if I ever need detailing again.

Poor service poor work made an appointment and was pushed off for other larger customers…read more Never go here!

Amazing service. It has been 6 month since I had new Tires installed…read more Has a slow leak from a nail and they quickly took care of it today - no charge. I was shocked! Great business in Grande Prairie!

Awesome service not just once but every time. Even when I go back to get my tires retorched!!! They…read morealways drive my car right up to the front door and I always feel valued.

If I could rate my experience 0 stars I would. After scheduling and waiting 4 days for an…read moreappointment I dropped off 4 tires and rims loose an hour early to be mounted with winters. 3 hours after the scheduled appointment I receive a phone call questioning the integrity of one of the tires. After the "manager", under the guise of safety attempted to sell me a replacement, I agreed and the order instantly doubled to two tires since the tread pattern would be different. Immediately opting out, purchasing and delivering a new matching replacement within 25 minutes we were back on track. Two more hours pass and I receive another phone call, one of the rims is now damaged and they are once again unable to mount my tires. After a heated conversation with the "manager" over the phone about wasting peoples time and then the "manager" nowhere in site when I arrived to retrieve my rims and rubber to solve the problem, 6 hours total of my time gone and leaving with the exact setup I left OK Tire with the first place . Luckily after this experience, I was able to get my tires into a real shop quickly, if I didn't spend all day babysitting OK Tire I could have had them completed unfortunately it was the end of the day. After my story and inspection, it was determined normal wear and typical shape for winter rims. Impossible communication, avoids making things right for customers, zero common sense or pride. Major time waster without anyone competent behind the wheel (no pun intended) Avoid this place like the plague.

Super clean place. A little old lady came & told kids & I where we could get free hot chocolate in…read moretheir machine. We were traveling from AK to SC & they even let our little dog in. Very nice place!

Victor Distributing is always able to get us the parts we need. Super service and awesome selection!read more

Always stellar service. Dale has a knowledgeable team that takes a personal interest in making sure…read moreyou're leaving a happy customer. I highly recommend using Auto-Trac!

For the last 10 years or so I have been taking my 4 vehicles to Autotrac for mechanical work, and…read morebuying tires from them. 2 days after I have work done on among other thing on my cooling system my vehicle over heated to the point that it seized the engine. Things happen and I was sure Autotrac would step up as we have had a long history to get this taken care of. I was not looking for free just fair. Their response was "there is no proof it was our fault", but out of the goodness of our heart we will get you a rebuilt motor at cost, which I would pay for, and the 21 book hours it would take they would charge $100/hr instead of $135/hr. I really thought more of the company and thought they would have more insight to make a fan not a disappointed FORMER customer.

I live full time in La Paz Mexico and I needed a part for my 2015 Ford expedition, I contacted the…read moreparts department and spoke to Rosa who was extremely helpful who still all my initial call recoded from 4 days earlier and knew exactly what I needed and was able to assist , the part is being picked up and brought to me in May , great customer service and great part knowledge thanks Rosa

Absolutely a horrible experience. I dropped the truck off late Wednesday night explaining what…read morehappened on the late night drop off slip . We got the call Thursday morning informing us what was needed to fix the truck . We agreed to the work and told them to order the parts. They said the parts are in grimshaw , less then 2 hrs away . So we will have our truck Friday. Friday morning we called for a update and they said the parts were not in but for sure Saturday. Same story Saturday morning , so I called pats auto and went to pick up the parts myself and dropped them off at the dealership. They iMessagedback and said I had the wrong part , with no offer to go pick up the correct part . So I went again to Pats auto to grab the correct part and drop it off. I was quoted $1500 , I still ended up paying $1300 for the truck . The parts I bought were $400. -So three days of paying cab fee , we live 6 hrs north - had to pay another night for room and meals for me and wife - I had to grab the parts myself - no courtesy vehicle My wife phoned the manager and explained what happened and told him she doesn't want that to happen to anyone else . His reply was , well you didn't have a appointment to begin with ( so what's the point of a late night drop off box ), along with other reason defending his staff and their actions . So I'll leave this one up to you folks to decide . Hansen Ford grande prairie!!!