Maci was amazing, so patient and caring as we planned a service from 400 miles away. Every detail was taken care of

I can't imagine things could have gone any better. Maci was awesome in planning my Moms funeral from 300 miles away. She was flexible and accommodating beyond anything I could've expected. She thought of things I didn't and made sure a difficult situation was made a little better. read more

I have taken care to consider all circumstances over the last year. We buried our son over a year ago. Leaving a review about a funeral home is and has not been a priority, given our circumstances. But, I pass by Lucas every single week going to mass. Losing a child is THE MOST HORRIBLE situation to endure. My son was transferred from another state because of the military. Lucas received him after he was prepared. However, I EXPRESSED HOW IMPORTANT IT WAS THAT HE LOOK LIKE HIMSELF. Pictures were provided. When we saw him it was like looking at a vampire. I actually cried out in horror. He was pasty and no lip color. Horrible. The image of him is etched in my mind. Mistakes happen, but we requested the person to come back and add color to his lips. NO ONE SHOWED UP TO CORRECT ANYTHING. We were overwhelmed with the whole viewing and let it go. I still kick myself for doing so. It's just heartbreaking. The next day for the funeral. The hurse wouldn't start. After my son was loaded into it. All 150+ waited while they retrieved a minivan....of all things to transport our son. We had to pay for the escort service we knew we would need for his sizable procession. Lucas you could have been better prepared with a substantial vehicle in the event of a breakdown. Lucas, more importantly if a grieving family member asks you to correct the presentation of their loved one... for the love of God, please do so. Burying a loved one ESPECIALLY A CHILD, is a delicate situation. Handle with care! read more

Had a blast. Wish more people showed up but it's hard to get people out of town on short notice. They were griping about my father's driver's license should have asked well before the service. Other then that, I'd recommend. read more

Horrible to make a child sign her dad's funeral papers and not to mention her on the Death Certificate- dishonest None of the staff wore masks or guests at the Funeral disrespectful read more

Where do I start? The services they provide are not what you expect from a funeral home. 1) They close the casket when the eulogy begins, and then they open it back up at the end so you can take your last view and pay your respects. Why? Weird and not traditional. 2) No escort with the funeral procession. Most of the cars were way down the street by the time we were able to get out on S. Main Street. We had no idea where we were going and traffic was outrageous. Pro tip Lucas Funeral Home, every person who visits the deceased does not necessarily live in town and know the area. None of the staff announced anything like, "we are leaving now, there won't be an escort, try to keep up." Or, better yet, why didn't they provide a map on the back of the service program and simply tell everyone, "we will be making our way to the cemetery. For those of you that don't know the area, there is a map with directions on the back of the program?" Why do I have to point out the obvious to a business that has supposedly been established since 1889?? Are you kidding me?! Better yet, when I asked one of the members of Lucas Funeral Home why there was no escort, he replied, "I'm not the funeral director." The female staff member turned around replied, "the family chose not to have one." Seriously? The funeral home put this decision on a grieving family? Lucas Funeral Home, you are there to make these decisions for the family while they are grieving. Please take the extra steps and show some service. You are the professionals in this business and should know this is needed without having to consult the family. Just do it! This is the only funeral service that I have ever been to where there was not a police escort to the cemetery. Very unorganized. No telling how many people didn't find their way to the cemetery. 3) Friendliness - no one walked by and thanked us for coming or welcomed us to the funeral home. Is this just me or has anyone ever been to other funerals before? I've always felt welcomed and thanked for coming. The staff were very removed and aloof. Instead of handing out the funeral service program and greeting guests, they were walking in and out of offices and up and down stairs. They all walked around looking busy, but weren't doing much of anything. A family member handed out the programs in their stead. 4) Our family member did not look like himself. They could have done a better job. Overall, a lot to be desired. Hopefully Lucas Funeral Home reads this and learns from it. I gave them some sound advice. read more

They provided everything we asked for and beyond. Nikki and all the other staff accommodated our special needs ( we needed service first, and Hindu prayer service several days later at Funeral Home and crematorium) . During our emotionally taxing time (my husband unexpected sudden passing), she guided us through everything without any hitch (all the paper work was done by them). Nikki was in contact with us all the time to ensure everything (paperwork and funeral) was in order. They are absolutely professional. read more

It is never a good thing to need this service (obviously) but this place is as good as it gets. I genuinely believe they care. They were recommended by our church. I was in such deep grief I could not even go there...so they came to my house with the paperwork. Above and beyond... read more

My grandfather passed away and Lucas Funeral Home in Keller did an excellent job of taking care of my family. From our first meeting, they displayed terrific empathy and encouragement during this difficult time. As I worked with them on the obituary notice, service information, and everything else, they were kind and professional. The guys at Lucas Funeral Home really are wonderful people and manage to help difficult times occur smoothly. read more

Can't say enough great things about my experience with this wonderful funeral home and all the staff. Highly recommended for anyone. They really helped our family in this our time of need. Funeral directors were first class and compassionate. read more

When my mother-in-law passed away,Tim Smith and all the staff at Lucas Funeral Home in Keller brought us comfort and guidance in our grief. From the first meeting to the day of the memorial service, everyone was incredibly kind, supportive and professional. Our entire family is so appreciative for all they did for us. Would highly recommend. read more