Horrible experience. Bad customer service and bad at ensuring what they promised was delivered. Do…read morenot use them because they are cheaper.

Rebecca has been an outstanding asset to my business for years. Always on top of the files and…read moreextremely communicative. Not much more I can ask of an escrow officer. #pasadena #escrow

Good. All services were met, and have used for a long time. Nothing more to add here,read more

WARNING: Avoid this company at all costs!…read more Helix Real Estate Management, ignore tenants, ghost you, and take your money once you sign the lease. I had a broken light in my unit upon move in that management never fixed for 10 days until I moved out, despite repeated requests. The building is noisy, maintenance requests are ignored, and pre-move-out inspections are dismissed. They are refusing to return my security deposit and unused rent, even after I moved out and returned keys--clearly violating California Civil Code 1950.5. Communication nonexistent, and tenants are forced to escalate to court. Signing a lease here is risky--you may lose your money and waste your time. Do not rent any places from this company. Photo attached shows how management responded--or failed to respond--to these issues. Communication is nonexistent, and tenants are forced to escalate just to get what is legally theirs. Do not rent here. This company is nothing but law violator and robbery.

On multiple occasions, I have referred clients with everything from single family homes to…read moreapartment buildings to Cornerstone. They are efficient, responsive and create great reports. With an accounting background, they know how to properly document all expenses. They have also been extremely helpful in taking over the management of buildings for estates when the buildings have been self-managed for years by the owners. They can get a building ready for sale!

******ALERT****** DO…read moreNOT RENT FROM THIS PROPERTY MANAGEMENT COMPANY FRAUD ALL AROUND - TREVER AND ALL STAFF ARE RUDE 700 square footage apartment deposit of $2,300 took $1,400 to repaint the apartment charged me without an invoice claimed they paid $2,300 to a non licensed (Mickey mouse ) Charged me $525 for cleaning Charged me $200 for blinds without providing pictures or number of blinds Changed me $175 for an item that was left by dumpster that wasn't even mine and having no proof of this. Charged me for a shelve that came with the apartment then when I provided pictures he revised invoice to say missing shelve Of course didn't expect all money back but when they want to bill me for things and don't provide proof then that's a problem. This property management is a joke - several emails. I will be taking them to small claims to provide all my evidence including pictures, text messages to Trever to win that money and more back! Zero starts to be honest - the rudeness and very unprofessional.

As a realtor, I had an great experience working with Cynthia. She is extremely knowledgeable,…read moreresponsive, and detail oriented. In our transaction, there were a share of bumps but we are able to navigate it successfully thanks to her professionalism.

In a town filled with realtors, Cynthia stands head and shoulders above the rest. She is…read moreknowledgeable, resourceful, patient, and just plain nice to work with. Cynthia has YOUR best interests at heart and won't push you just to make a sale. If you're looking for someone to be on your side throughout the process of buying or selling your home, look no further than Cynthia.

julie lynn mcintire, the manager of the Golden Bear was hired to take care of our condo…read more She refuses to answer the phone calls. she is not repairing our building on time. Our pool and spa both are leaking for months, instead of fixing them she bought cameras with our money and installed in our pool without the permission of the owners. The sprinklers were not getting fixed for months and many of our beautiful plants got died. She butchered so many of our trees and plants without the causes then lied about the code violation. She has a friendship with her vendors and they may write or say anything for her. She is hiding the financial records from the owners and messing up with their account. She is rude, hostile. She may acts nice to you only if she sees this is useful for her. She is muting the homeowners in the meeting and she has mistreated and abused the previous HOA president that hired her. Her company can't manage at all, what they do is only managing their own pockets. Once she attaches herself to your place, she would do anything to stay and to get the money from you, including threatening and abusing you. Those stars and positives most likely are fake and have been put by her friends. Do not trust her vendors. Do not get deceived by her and do not trust her. Many owners signed complaints against her. She became friends with the new HOA board and do everything to stay in our place at the time that homeowners do not like her. Finally some jobs have been done but our property has been destroyed and thousands of dollars our HOA money has been wasted by her.

Great place to live. The management is very friendly and goes out of their way to accommodate…read moreyour needs. Five stars all the way : ) Hector

Terrible service, terrible time response, just terrible all around, but they're good for making…read moresure you pay your rent!!!!

Worst company I've ever had to deal with in my life, none responsive and very disrespectful…read moreproperty manager. Haven't had heat in months, telling me I owe way more rent than I do and I have proof of payments made but they refused to discuss it.

We have lived at 5212 Fountain Ave, managed by MacFarlane Real Estate for nearly a year and a half…read morenow. We chose the apartment because it is a cute, recently remodeled and quite affordable. However, the Management company couldn't be any worse! It is nearly impossible to get a hold of anyone in the office and when you do they are totally clueless, unprofessional and could careless about why you are calling. It took 6 months before they finally got around to fixing our hardwood floor that was damaged and reported the day we moved in. Our bathroom faucet has been leaking for about 2 months and no one has replied to our requests for repair. That's just part of it.. The gate to the driveway breaks constantly often staying closed and locking myself and other residents in the parking lot (making me late for work). When the gate breaks, as it is right now, it usually stays broken for weeks at a time leaving the complex and our parking lot open to anyone who wants to walk in and steal our cars or break into our apartments. I send emails, faxes and make phone calls for these issues and rarely get responses at all. We were once threatened with and eviction because they claimed that we owed them $10, yes TEN DOLLARS! But when I called they couldn't tell me what that $10 was for and wouldn't waive it. The worst of it all, is when they decided to re-stripe the parking lot and reassign everyone's parking space. Our building has 10 units, there are 8 parking spaces, 2 of which are tandem. So, they assumed they had 10 spots, what they can't seem to comprehend is that you simply cannot assign a tandem spot to 2 different units! What am I supposed to do, knock on my neighbors door whenever I have to come or go and hope someone is home and willing to come out and move their car for me? It simply isn't feasible but they refuse to acknowledge that. The fact of the matter is, only one tenant can have the 2 car tandem spots, ideally the ones with 2 cars, and unfortunately 2 units have to park on the street. That is how it was explained to us when we moved in. And as people with spots move out, people without get their old spot. In addition, they created a handicap spot for a new tenant in a wheelchair that does not even come close to meeting ADA codes. These people just don't give a shit or have the brains to manage this building professionally. The other tenants can only hope the owner learns what is going on and fires them, we are planning to get the hell out of here. `Moral of the story: Don't live anywhere managed by MacFarlane Real Estate!

On December 1 2011 part of the roof was blown off in high winds. The broken roof tiles are still…read moresitting next to the sidewalk. MacFarlane Real Estate refuses to make any repairs.

My partner and I were victims of the Eaton fire. We had to evacuate and our lease agreement stated…read morethat if any natural disaster were to affect our living situation then RPM were to be responsible for handling it. Long story short we got no confirmation of any kind of help for over 2 months. 2 months of staying in hotels wondering what would happen to our lives. We ended up moving somewhere else and hiring our own vendors to basically do their job. On top of it all they're withholding a hefty portion of our deposit for "trash" even though we paid a private vendor to completely vacate the property. They claim they have pictures but refuse to send. Yuumi. Kaye. If you're reading this, I want you to know that I think you should be ashamed of yourself. The amount of bad reviews this company has makes so much sense now. You both have no decency or empathy. I don't wish you well and I hope you guys get what's coming to you.

If I could give this company negative stars I would. Whatever you do, DO NOT get into a rental…read moreagreement with this property management company. We ignored the yelp reviews and man are we paying for that. For the last SIX MONTHS, our AC has been broken, first happening during a major heat wave that had our home reaching over 93 degrees. After multiple vendors, countless promises, and endless follow-ups, the issue still isn't resolved. We kept reaching out via email, phone, text and got ZERO responses except each time being told they are sending a NEW vendor. After being completely ignored for weeks, I finally got Yuumi on the phone, and she claimed that the vendors "canceled the quotes." When I called the vendor directly, they said no such thing happened. It was clear that Yuumi had lied to us. Now, here we are in the sixth month of this ongoing issue, and they've decided to send out yet another new vendor. This constant cycle of delays and changing vendors is not only ridiculous--it's completely unacceptable. They've strung us along for far too long without any real resolution or transparency. We've called, emailed, and texted, but all we've gotten is more empty promises, lies, and a lack of accountability. At this point, I wouldn't recommend this company to anyone. This experience has been nothing short of a nightmare.