One of the owners named Sarah was very rude and talked to my husband and I like we were idiots…read more She also kept acting like we were wasting her time. We were looking to purchase $20,000+ fireplace but we decided to go elsewhere because of the unprofessional, horrible customer service.

Sarah was fast to respond to my email inquiry and we set a date to visit the showroom. My husband…read moreand I both left work early to make sure we were on time for our appointment (over an hour's drive) and when we walked in, Sarah said, "You're ten minutes early!" And she complained about how people were late and it set her behind, she has a 7-yr-old there she's trying to look after, etc. it just felt unprofessional (and frankly rude given that we were not late. Is she badmouthing us to the next customer?) She encouraged us to buy the Stuv insert (the only one she carries now, she worked at that company for years, she is the sole distributor in VT... we got the whole sell) and when we asked about the federal tax credit she said, "oh, it's more trouble than it's worth, it's hard for an insert to meet the standards, it's only a small tax credit and probably won't put you in a lower bracket..." we later found out the Stuv isn't efficient enough to qualify. And the quote was almost $10,000 with installation. We were rushed through our appointment as she had someone else there next. We felt she was dismissive, talked too much and listened very little, and not forthcoming. We will go elsewhere and hope that she considers the customer a bit more in future. If she hardly has time while making the sale, how can they follow up on service?

I was seeking a propane stove for my new home which was completed at the end of December, 2023…read more Despite being a busy time of year for any company dealing with heating, Sueann got back to me immediately and helped me select a unit that would fit my needs and considerations. Blazing Design has their own installation and service team, and they have a good track record of properly servicing units they sell for their customers. My experience falls in line with what I have heard from others. Installation was prompt. Despite being during a busy season, they were able to schedule me - somewhat on the fringe of their service area, mind you - right after the holidays. They were very communicative about scheduling, and confirmed with me as my appointment approached. Installation was flawless. They took great care making sure that the installation location was precise, and unobtrusive. Phil and Ryan triple checked house plans and reference photos prior to making any holes for venting. Measured thrice, and cut once. Not all went without a hitch. My propane lines were, apparently, not hooked up to my propane tank, which precluded our ability to finish installation on that day. Sueann was quick to schedule a follow-up with me immediately after I had that issue resolved, and they were even able to show up a day earlier, because of an opening in availability while being in the area. I appreciated that immensely. If you're shopping around for a stove, you're probably looking at the same places in this area of the state as I was, and dreading doing business. Some have a history of lawsuits (yes, really), and others have a less than stellar reputation with being helpful to customers. Finding Blazing Design was a huge relief to me. My experience is a masterclass on how to acquire and retain a loyal customer.

Looks beautiful, the unit is very efficient and heats this large room…read more We highly recommend the company we bought it from.

Don't expect this business to follow up on warrantees! Don't expect them to even respond to phone…read morecalls. We waited a year and a half for one "lifetime warranty" part. We've now been waiting for several weeks for a call-back.

Kris installed two chimneys for us. He arrived as scheduled and completed the job professionally…read moreand with a smile. When I noticed a small leak due to a manufacturing fault in one of the Chimeny caps, he immediately returned to replace the cap. Refreshing to have someone stand behind the quality of their work. Highly recommended.

Quality work, pleasure to work with. Best guys around. Highly recommend anyone to use them for…read moremasonry work.

From the owner: We are a full service and insured masonry contractor. read more

Chimney Savers saved our chimney and roof, accomplishing some necessary repairs expertly and…read moreefficiently and adding a stainless steel cap so that it might be a while before we need another visit -- at least to take care of the problems they fixed! Great service and workmanship, accurate estimate, and great communications: they showed up when they said they would and did the work in the time they projected. Highly recommended.

Employee from here nearly caused a massive accident today on my drive to work (9/24 8am). Cut off…read morethe car in front of me along with the 2 behind me so quick that they spilled items from the back of the work truck all over the road before taking off. We all slammed on our breaks to a complete stop. Car behind me had to come up on my side to avoid slamming into me. I've seen wrecks in front of this place before, I'm assuming this is how they happen. These people should not be out driving around let alone working on people's houses. I will make it a personal mission to dissuade anyone from doing business with these dangerous fools. The driver in question is lucky I was on the way to work, all I'm going to say.

We bought a Harman pellet stove from them about 10 years ago, and the guy was rude then even during…read morethe sales process. Continually have had rude customer service on the phone and in person. Somehow, they always seem an annoyed to have customers. Schedule stove cleanings that they don't show up for. Lost my check in the mail more than once and then told me I didn't send one. They're the only show in town and that's the only reason they have the business they do. People are starting to travel elsewhere and I see why.

I purchased a pellet grill from Upper Valley Stove Company during the COVID-19 lockdown. During…read moreboth the sales & post sales experiences I was treated fairly and with respect. Contactless pickup was effortless.

We had a new fireplace installed by Green Mountain Fireplace in Ludlow, VT in early February of…read morethis year at our condo on Okemo Mountain. Although we were very pleased with the fireplace product, we were disappointed that our brand new LVT flooring was damaged during the installation process. We were further disappointed in the response of GMFS to our complaint. Despite the flooring being flat and perfect prior to the fireplace installation and no one else being in the condo except for their workers, they claim that the flooring was damaged prior to their arrival. Just an absolute lie, but convenient for them to avoid taking responsibility for the damage. My recommendation: if you have them do work for you be sure to have cameras installed to keep track of their work. Take pictures of everything just prior to the work and check immediately afterwards. Otherwise they will deny that any damage done was due to their work. Sadly we did not do this as this is not a primary residence and we are now paying for that mistake.

Brandy was extremely helpful and I'm glad to have had her helping me. I needed refractory panels…read morefor a 13+ year old fireplace due to a crack that formed, and the manufacturer discontinued all of the panels in the color I needed. Brandy did her homework and found a kit for me with all the panels I needed, and with a color (gray) that would still look good in my fireplace. Order was placed for a drop-ship, and it was accepted by the manufacturer. I'm relieved to have finally found a solution. Thanks Brandy!

Sales associate Jennifer could not have been nicer in helping me locate a fan for my now-obsolete…read moreVermont Castings WinterWarm wood burning fireplace insert! I have used this company before for new parts to my 25 year old plus Vermont Castings insert which are of high, sound quality. Their shipping options are very user-friendly, too. Thank YOU Jennifer!

Brian was great. Very responsive to my calls and flexible on scheduling. I particularly…read moreappreciated his honesty. I called to have my chimney swept and after Brian inspected the flue he assured me a full sweep was not necessary as everything was clean as a whistle - he even showed me the live video as he inspected. He charged me a fraction of the original quote as a full sweep was not needed, and provided an inspection report for insurance purposes, etc. Great experience with Adirondack Clean Sweep.

Amazing service. Top notch suggestions and advice. Brian obviously knows his way around an off-grid…read moresystem. Immediately pointed out the issues I've been having with my stove and has jumped at the opportunity to fix/clean up the mess others have carelessly left behind. Excited to continue working with ADK clean sweep and it's very clear now why they've come so highly recommended. Thank you