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    Lucia Masonry

    5.0 (1 review)
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    Services - Lucia Masonry

    Fireplace cleaning

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    9 years ago

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    Green Mountain Fireplaces

    Green Mountain Fireplaces

    (6 reviews)

    One of the owners named Sarah was very rude and talked to my husband and I like we were idiots…read more She also kept acting like we were wasting her time. We were looking to purchase $20,000+ fireplace but we decided to go elsewhere because of the unprofessional, horrible customer service.

    Sarah was fast to respond to my email inquiry and we set a date to visit the showroom. My husband…read moreand I both left work early to make sure we were on time for our appointment (over an hour's drive) and when we walked in, Sarah said, "You're ten minutes early!" And she complained about how people were late and it set her behind, she has a 7-yr-old there she's trying to look after, etc. it just felt unprofessional (and frankly rude given that we were not late. Is she badmouthing us to the next customer?) She encouraged us to buy the Stuv insert (the only one she carries now, she worked at that company for years, she is the sole distributor in VT... we got the whole sell) and when we asked about the federal tax credit she said, "oh, it's more trouble than it's worth, it's hard for an insert to meet the standards, it's only a small tax credit and probably won't put you in a lower bracket..." we later found out the Stuv isn't efficient enough to qualify. And the quote was almost $10,000 with installation. We were rushed through our appointment as she had someone else there next. We felt she was dismissive, talked too much and listened very little, and not forthcoming. We will go elsewhere and hope that she considers the customer a bit more in future. If she hardly has time while making the sale, how can they follow up on service?

    Lucia Masonry - masonry_concrete - Updated July 2026

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