"Wow I don't even know how to tell you how bad my very first experience was with this business…read more On Friday sept 6, 2013 I dropped off a pair of suit pants my husband needs to wear to a wedding, yes tomorrow, sept 14, 2013. I was told that his pants would be ready on Monday sept 9,2013 after 4pm, great I loved this. However upon getting there on Monday the 9th, my pants were not there, on Tuesday after 4 they were not there, on Wednesday they were not there. I asked the innocent clerk to have them back in the store with Thursdays delivery, to have them delivered to the store dirty or clean, whichever so I can get them cleaned by a different dry cleaners by sat for the wedding. Having said this, the innocent clerk said, "I feel the need to tell you the truth, the owner Mr x. is going thru a nasty divorce and his dry cleaning machine broke down and doesnt have the money to fix his machine, and he now has brought all the clothes to be dr cleaned to omega cleaners in east Longmeadow and has a contract with that owner, but doesnt have any money to pick up the cleaned clothes there either" i did however manage to get the owners cell phone number from The innocent clerk, I left him over a dozen messages within 24 hrs but to no avail would he respond with a phone call back to me, nor would he meet me at omega cleaners to give me my husbands pants. Omg I just cannot believe that this man does business like this, just way too much stress. I then called omega cleaners to beg for my pants and they stated their contract was with mr x. and they could not release the pants but on to him. I then drove the 10 miles to omega cleaners in east Longmeadow and begged for my pants, We did get them we paid $10 for cleaned pants from them, when they should have cost me $7 from caristo's cleaners in Ludlow, was glad the stress was over but will NEVER GO TO CARISTO'S again. If you are unlucky enough to not get your clothes you need from them this week, call omega cleaners in east Longmeadow Good luck One Unhappy customer hope this helps many people

Laundry Party is a game changer for me. Hands down the best service. Do yourself the favor and give…read morethem a try.

They were scheduled to pick up 8 bags of laundry on Nov 20, 2023 at a cost of $248. They did not…read morearrive to pick up the laundry as scheduled, did not answer their phone, and did not call. The owner of the laundry (a friend) no longer trusted them to take away eight 13-gallon bags of her clothing and household items. We both reached out by telephone. I have emailed numerous times. It has now been two weeks, and I am still waiting for a refund OR EVEN A RESPONSE TO MY EMAILS. Caveat emptor--buyer beware.

Went there on 2/15/26. I was treated so rudely and with such contempt from the moment I walked in…read morethe door, hadn't even said anything yet, that I didn't leave my items to be cleaned. I will never go back there and would not recommend this place to anyone else.

Wonderful customer service and attention! They are the best…read morein the business. great discounts and turn around time. Highly recommend!

I am impressed by this dry cleaning store- I brought in last month a cotton jacket and bathroom…read moreshower curtain that are dry clean only. Both had old stains and they even wet washed it to remove them completely. They go out of their way to get the job done immaculately. Now I can still proudly wear my old jacket which looks brand new.

Have been using Belmont Laundry for many years. You can always count on them. Expensive but good…read moreservice.

Since it has been taken over from its previous owner, this place has been on a steady decline. It…read moreused to be a clean place with friendly employees. They have fired the employees and the atmosphere is less inviting with signs everywhere, particularly those blatantly stating that change machine and restroom are for customers only. Also distasteful are signs stating that the premises are under video surveillance. Locks are now electronic, and the office area has curtained windows, adding to the less than friendly feeling. There is no one there to keep the floors clean or make smaller change for the machines. The television is no longer on, there is garbage and dryer sheets all over the floor. Frequently the machines are out of order. There are 2 addition issues which are very frustrating, one is that there are few laundry facilities in the area, the other is that the next closest one is owned by the same person.

I used this cleaning service on the recommendation of a relative. I had 2 comforters cleaned…read more(Queen and King). It was expensive at $40.00 each but I needed them done quickly. I picked both up about a week or so after due date. One was extremely wrinkled which I wasn't expecting at that price point nor from a professional service. Of course, the fabric and late pick up may have contributed but I've had the same comforter cleaned before at half the price without wrinkles. Not sure what happened this time around and will seek other options in the future.

I hate to write negative reviews but I was very disappointed. I had a kilt with a broken buckle…read morethat needed to be resized and a leather jacket with a small tear. I chose to come here because they can work with leather. The tailor said there wasn't anything she could do about the kilt and brushed off my request for an inside pocket on the jacket. I drop off the jacket to be repaired. Two week and twenty bucks later I come back for the jacket. Instead of being patched, the tear is messily stitched. There's so much stitching I can feel it through the sleeve. She said she didn't have any material, not even a square inch of black leather that would have done the job. I ended up taking the kilt to another tailor who did a great job in half the time and for less than the quoted price. I'm thinking of taking her the jacket, getting the amateurish stitching ripped out and redone properly. I don't want to speak ill of the hardworking people who run this place. But I'm afraid I would be back do to poor customer service and craftsmanship.

An establishment where clothing, bed linen and other cloth items are cleaned to be clean, yes? Not…read morethis place. The machines aren't cleaned and not more than 75% of the washers and dryers are working. There are signs taped to the machines stating the machines don't work. Can someone tape signs to the other machines that don't work?! Including the dryers!! The cost to use one of the washing machines was $7.33. The ATM was right next to the door, if that's not a warning to stay out, what more do you need? If negative stars were possible, this rat trap is deserving.

I love there service I've been leaving my laundry there for one year know I love the staff very…read morefriendly they know my name when I go in I give it 10 stars