Superior Luggage and its owner Paul Saviano, are as skilled, dedicated and kind, today, as I…read moreremember from 30 years ago. I'd be hard-pressed to think of any other business in our nation, that can compete with Superior Luggage for luggage repair. Paul is a skilled craftsman, and a magician. Paul just fixed a decent quality suitcase for us, that had some age related wear, and airline damage. That suitcase is better than new, now, thanks to Paul.

The best. Really knows what he's doing, honest and competent advice, excellent repairs. PLEASE…read more don't leave us! Totally my "go-to".

This store is cute. I have an Away mid-size I ordered years ago online and I love it so it was fun…read moreto visit an actual store and browse. The holiday color is absolutely beautiful in person but I would cry after my first trip bc it would never look perfect again. Staff were pretty friendly and plenty of them were available. It's a small store but had enough accessories and luggage to get a feel for the brand.

Excellent customer service provided by the team at the Newbury store in Boston. The staff made…read moreevery effort possible to try and resolve my issue. Super friendly! Would really recommend.

I went shopping while out of town on business and had to buy new luggage. The sales representative…read morethat helped me was nice. He showed me different options for what I needed. I just needed a piece of luggage to fit my items from shopping. It was a clean and well-organized store in the outdoor shopping mall. It was also close to my hotel so they was great. I paid over $200 for a medium sized piece of luggage. I'm sure I could have gotten something less expensive on Amazon, but this luggage has a warranty.

I purchased a backpack that I didn't like as soon as I got it. I attempted to return it through…read moreebags, but was unable to locate the information I needed to do so. The website makes it impossible to return a product! I strongly recommend that no one purchase anything from this website! Now, I'm stuck with a $78 bag that I will never use!

Once again, I had a wonderful experience with my Rimowa cabin bag, and, more importantly, with the…read morestaff in the Boston store. I bought a classic cabin bag in Amsterdam around 15 years ago and - thanks to the miles of cobblestone roads I've dragged it down while overloading it, one wheel finally broke. I took it to the Newbury St. store and a really nice salesman replaced all four wheels and only charged me $8.00! I was absolutely stunned! This is great luggage and customer service.

Thanks to the guy who helped me get the order I already payed for. To the lady who was to…read moreunbothered to help me get my luggage from the back room - do better! You should consider a career change. There was one person in the store. It took the man less than a minute to get it from the back and take my signature.

We have purchased luggage here several times and every single time the staff has been amazing -…read morecourteous, patient, and with a great sense of humor. We recently came back for another bag and employee Hajar could not have been nicer. Despite our spending some time debating over everything from color to size of what we wanted, she was happy to get models to show us from the back (several times, sorry, Hajar!) and was patient and upbeat throughout. A great experience.

This store says it's open until 7pm and the three times I've tried to go around 6pm it's been fully…read moreclosed. Just update your hours if you aren't staffed until 7 or be open until 7.

I love the Tumi products, but there is only so much you can take with the rude attitude of the…read moremanagement staff at the Copley store in Boston. What happened to customer service? Complaining to your customers because you are busy (no one else in the store) and making them stand there while you look over your paperwork instead of serving them is unacceptable. Again, I love the products, but this is awful! Get a better team and treat your clients the way they should be treated.

Poor customer service. Bought something online. Return policy says you can return items back to the…read morestore. We drove all the way here and had to find parking. There was only one salesperson that day so we waited a while to return. Then she tells us that their system sometimes doesn't work for online returns. I would have been more understanding if she told us that something was wrong with their system that day, but it clearly has been an ongoing issue. Why has this not been fixed? I then emailed Tumi customer service and they offered no explanation or apology. Such a waste of our time.