I took a bag here to get repaired, and they did a great job. It was a pretty simple zipper repair,…read morebut I'm very happy with the work they did. I'd go back.

I have purchased nearly every piece of Briggs and Riley luggage from Carol and Michael. From the XL…read moreand Large baseline in plum and navy blue to the carryons for my husband and I as well as the toiletry bag, garment bag and backpack. I have the older version computer bag on wheels that had a mouse chew through it for one of my snacks and it was repaired flawlessly and for free due to the lifetime repair warranty. I love this store for the variety of fun travel gadgets and the lovable owners with whom we always enjoy a hearty laugh. Quality over quantity! Invest in excellent luggage and you can't go wrong! I tried to also choose service and value, but the app wouldn't let me. When I typed service, it chose the word.

I don't know why this place is popular. I brought my kids suitcase in, my first time there. They…read morewere a tad rude when I dropped off. The repair was not good, I understood the wheel would not match but it was not stable meaning the wheel they used, the luggage tipped over not balanced. I paid 45 dollars for this. I would not recommend and I love supporting small businesses but the repairs they do are not quality and given the location I suppose the rent is high and maybe that is the reason but a place like that should focus on quality repairs and customer service to also back the prices. I wish I researched wheel replacement and tools and possibly attempted to fix on my own but we can't use the luggage and I don't want to have to argue my complaint to them because I feel it would be a list cause

I am so torn. I like Rimowa luggage. If the place is open, the staff is usually nice. Store hours…read morethough are a best case scenarios guess and not true opening hours. On Friday, July 5th 5:45 I encountered a locked door (well inside the regular opening hours). This was the third time in a year that I went to Harvard Square in vain. Occasionally I need repairs. Leather World seems to be the only Rimowa option around Boston. A half dozen repairs were done okay, but not always on the first try. Often they leave glue residues inside and never make an effort to remove dents. I had repairs done in Frankfurt at the the airport and in Beijing with much better results.

This store has beautiful, high-quality luggage that I dream of being able to afford…read more Until then, it has plenty else that is useful: every kind of travel adapter you could possibly need for traveling to any country in world. Savvy-traveler items like a money belt; a clothesline for stringing up in your hotel room so you don't have to bring so damn many clothes or overpay for hotel laundry service; the world's best-engineered travel toiletry bottles (won't break or ooze open in your suitcase; you'll never need to buy another set after buying these). The staff is friendly and knowledgeable. The last time I was there, a salesperson talked me out of buying a voltage converter so I could be prepared for every possible scenario on an upcoming trip, and told me that almost all electronics made within the last 5 years have built-in converters. Talking me out of buying things I don't need--now that's a store I'll go back to.

Great stationary store with elegant design items, including pretty rare fountain pens from Japan,…read moresome mid century modern sensibilities. Enjoy the customer service, they were attentive, informative, and clearly passionate about their goods.

Wonderful objects in an inspired setting. A must for designers architects and anyone who…read moreappreciates working with beautiful tools. Friendly, professional help.

M081 continues to be a great brand. Just be careful if you're a US citizen purchasing one of their…read morelovely bags online because tariff bills may follow. After my last posting, Olivia sent me a gracious explanation. Thank you for the excellent customer service I have come to expect.

I love love love this company and am so happy they decided to open their 3rd store in the US in…read moreBoston. The quality is unparalleled, the styling timeless and the prices are totally reasonable. I have owned two of their bags and just purchased a third to add to my collection. The bags last forever and are so great to use. They go with everything and the inner lining is so soft and makes the bags extra special. Definitely check this place out, you will not be disappointed.

The store is smaller than I thought but that wasn't an issue because their inventory is amazing…read more Boots, jackets, hats, belts, they have it all and they have some pretty amazing things in there. I bought a belt, 3 leather jackets and some boots. My uncle wanted a pair of cowboy boots so I took him here. The employees are so kind. We went in on a Saturday. When I tell you the customer service is AMAZING I mean it.

The owner helped me size a pair of boot as I brought in all my boots to see what he thought. Then…read morelo and behold I saw a belt I wanted to buy elsewhere and I bought it from Helen's. He gave me free advice on my boots and I'll definitely be coming back! Thanks so much!

Steve has fixed my handbag zipper in minutes, very great service!…read moreHe's fixed shoes for me in the past too! And he has keys no one else seems to carry around the Boston area!! Thanks very much!!

Amazing work & super quick turnaround! I walked in with boots that needed new heels, soles, and a…read morepolish, was told it could take up to a week during a busy time of year but got a call/text that they were done the next day. The new soles feel much more durable than the original soles, fair pricing & friendly service. Highly recommend!

Great place for western and rock'n'roll clothing and accessories. Owner was super cool and very…read moreinformative. You must stop here if you're shopping on Newbury St.

Funky little place. Nice people and helpful staff. Got a great cowboy hat and a pair of gloves…read more Lots of other cool stuff here. Worth checking out if you're on Newburyport Street.

Great Boston store selection amazing clothes books novelty items for Boston only few stores left…read morearound like this gem.

It's a great place for gay men to find harnesses, jock straps, thongs and sex toys. But not so…read moregreat if you're actually looking for leather products. From the name, I thought this was a leather clothing shop that catered to the LGBTQ community. I was completely wrong! There wasn't any leather here at all. The name signifies the leather lifestyle, not the products. The person working the front was kind and informative and I'm sure it's a nice place to shop, just not for gay women, or anyone looking for leather clothing. I did not look at price tags, as none of the products were for me, but the place was clean, spacious and inviting. I would recommend to my male friends.

Tucked away on Newberry a gem of an office supply establishment. A collection of the best of an…read moreassortment of items. Staff is professional and knowledgeable.

What a wonderful shop. Like a candy store for artsy folks and people who like quality every day…read moreitems. The staff were very friendly and helpful. It kinda felt like just seeing a friend. Definitely worth a visit and walk around.