We have purchased luggage here several times and every single time the staff has been amazing - courteous, patient, and with a great sense of humor. We recently came back for another bag and employee Hajar could not have been nicer. Despite our spending some time debating over everything from color to size of what we wanted, she was happy to get models to show us from the back (several times, sorry, Hajar!) and was patient and upbeat throughout. A great experience. read more

This store says it's open until 7pm and the three times I've tried to go around 6pm it's been fully closed. Just update your hours if you aren't staffed until 7 or be open until 7. read more

The workers were fairly nice and answered all of the questions we had. We also came about 10-15 minutes before closing, but they didn't make us feel bad for that. They didn't rush us at all and we were really thankful for that. We came in hopes of getting one of their large bags, but one of the workers tried to tell us we shouldn't do that due to that it will end up being more than 50 pounds when full. We ended up getting a medium and didn't love it. We are lucky they have a 100 day return policy so we returned it for the large we wanted originally. read more

My husband & I visited Away in Boston for the first time. We were greeted by Nick who is in Boston helping out from the Houston store. He was beyond amazing. Very informative about all the options. We ended up buying 2 medium size suitcases and a cosmetics case along with a toiletry bag. Amazing product and I can't say enough about Nick and his knowledge ( and his wonderful personality!) We will definitely be back when we need more luggage read more

Had some luggage issues while on vacation. Nick was super helpful!!! The staff overall were super friendly and welcoming. Love the aesthetics of the store as well. Thank you for an amazing East Coast Welcome!!! read more

Immediately after paying $1000 for my items I asked to use the bathroom to wash my hands (they were sticky after touching their demo products) and they told me no, and suggested trying the hotel across the street. I pushed back slightly by questioning the response and they brought me a bleach wipe to clean my hands. Good quality products but this experience at the Seaport store was very off putting. Not like I walked in off the street to use their bathroom, I spent some money. read more

I came into the store today to look at a carry-on suitcase & the every day bag. I had seen them online but one was out of stock online plus I wanted to see to check them out in person. The salesperson Mateo showed me both items & reviewed all of the features. They had what I wanted, he swiped my card and offered to carry them to my car. This was one of the most pleasant & easiest shopping trips I've had in a while. The store is cute, clean and laid out well. Mateo was nice, patient and helpful. The bags look nice & are a decent price point. I'm looking forward to using them on my next trip. read more

I needed a carry on but I didn't want to purchase one that would fall apart after a few uses. I went to Away and had a small window of time. The salesperson was not only helpful but efficient, ensuring I was able to get my questions answered and the product that was perfect for me just in time. The entire store's staff was so friendly. I look forward to going back and highly recommend this store and brand. read more

A great online luggage retailer's first physical location in Boston. If you are looking for a new suitcase, this is the place to go. You will get a stylish piece of luggage with all of the features (and more) common in the most high-end luxury brands - at half the luxury brand price. These suitcases still are not cheap, but if you love to travel, I think it's definitely worth the investment. I've taken mine on multiple trips, and I'm very satisfied with the quality of these suitcases. If I weren't, I wouldn't be going out of my way to write my first Yelp review ever to praise them. Go check this place out! read more

Thanks to Jonah for hooking up my life on my lunch break. Walked in for a bag, walked out with packing cubes and a monogram as well. He did a great job explaining their 100 day no nonsense return policy! Can't wait to use my new super cute bag. read more

I've loved my Away suitcase for the last three years that I've had it. I went to this store because the frame of the clothes compression system broke (after traveling with it almost non stop for three years). The two lovely ladies at this store helped me find the replacement part and replaced it with no charge or questions asked. This kind of customer service is hard to find and absolutely made me an Away customer for life. Bravo to Away and to this store in particular. read more

I had a great experience here! Thanks to Cynthia for being super patient with me, including when I changed my mind at the last minute about suitcase colors. By the time I showed up here, I was done with having my luggage break during trips. The kicker was during a trip to Chicago when the luggage I left home with broke. I brought a replacement rollaboard during my trip made by a brand that will remain nameless (but used to show a gorilla jumping up and down on their suitcases in commercials). The damn bag did not withstand even an hour of use. The rubber on its wheels wore away while pulling the bag to the subway. By the time I got to O'Hare, I was nearly carrying my suitcase. I don't like paying premium prices for things but I was already paying over $300 a year for crap suitcases that kept breaking, so I took a chance on Away. I did my research online before going to the store, so I came prepared knowing what I wanted to see and with questions. The salespeople here were helpful in teaching me about the bags' features and answering my questions. Some things to know about Away bags. Their guarantee does not cover cosmetic issues with the bags. So, if one of their bags gets scratched up by luggage handlers, that's not covered. Also, you cannot just stop into one of their locations and get a new bag if one breaks. The bag has to be sent somewhere to be fixed. I can see this being a problem if the bag breaks during a trip. It would be nice if the Away guarantee allowed customers to swap out broken bags at any of Away's retail locations. That said, I will testify that these bags are well made. It has been about six months and my bag is still going strong! The wheels are in good shape. Recommend. read more

I've always hear that away had AMAZING customer service however wasn't the case for us in the seaport location. I came in to exchange a new bag for a different color and had received a $20 discount code from a friend that I asked to be applied. I was rudely told that I couldn't do that because it was an exchange. Totally understandable! I was like ok we can just return and re- buy so we can use the code yes only $20 off but it's helpful to me! Then was told we could only use the referral discount codes online? Ok no big deal we went home and bought online. It really wasn't about the $20 it was more about how rude we were talked to just for asking about a discount code. If the associate nicely explained that she was sorry but it had to be applied online only then we would have honestly just bought it in store without the discount! It wasn't about the $$!! I would still recommend the products just not this location. read more

The costumer service was great and made the process easy and enjoyable ! Along with that the product kept up to its reviews and is the best bag I could ever hope for read more

I am in the process of buying luggage fromAway. The lack of customer service help by email only, with a promise of answers within 24 hours, makes it difficult to resolve issues and questions. It is inefficient and time consuming and cumbersome. I have emailed and still can't easily resolve my issue. A 2-3 minute conversation easily outdoes emails back and forth taking days. read more

I went in today with the intention of purchasing The Bigger Carry On in Black. When i walked into the store, there was four associates and no one bothered to greet myself or my friend. Not the biggest deal, we continue to look around, a little confused by which sizes were which. An associate came up and said let her know if we needed help so i asked her for the luggage I was looking to see. She proceeded to get it from the back but seemed a little annoyed to be doing so. When she brought the bag out to us, it came with a drawstring cloth bag over it. She shimmied the bag halfway down and then said "I don't want to take it all the way off" so I wasn't able to look at the bag really at all. I then noticed on the table a red version of the bag with a camo interior, I asked her what the interior of this bag would be. She responded "I guess I can take the bag (drawstring one) off and open it up" Clearly aggrevated that she was helping, I decided that I wasn't going to be spending $245 dollars on something if I was being treated like an annoyance for asking for basic customer service. I left the store and will look elsewhere for luggage. read more