Bad experience based on the attitude of the manager verbally attacking my wife who was taking a…read morepicture of merchandise yelling "No Pictures." So my wife quickly left horrified. Its a trinket shop, not an art gallery!!! The toys and Hollywood Beach memorabilia are actually priced very well and the store is packed with a good variety of items which makes it a shame due to the lack of customer service. Two stars is really stretching it. The reviews are horrific and now I understand the cause. I do not recommend this store and will never return.

The security guard inside was extremely rude. If that's how he speaks to a 5-year-old child,…read moreimagine how he'll treat you, and the ladies working there who were initially very sweet did not interfere. After all it's just a souvenir shop. As tourists, we expected a warm and welcoming experience, not to be spoken to so disrespectfully. Definitely not the kind of place I'd recommend.

I bought this shirt 2 mos ago and the associate neglected to remove the tag. I finally made it back…read morein today and they refused to remove it "without receipt". Ummmm .... DO your job next time ! PS- naturally the security tag buzzed when I walked in (with my own bag and hanger from home). Typical south FL incompetence. There is however a happy ending: I was able To remove the tag myself while the associates bantered in their native tongue. So next time guys ... cool it with the drama !

Please be aware they have a strict no refund policy and the will steal you money even if you just…read moremade the purchase 5 minutes earlier highly disappointed in the customer service

I haven't been at this location in a very long time. Store was very crowded with both locals and…read moretourists. Since I was in the area, I only came here to see if they had a particular brand of bug spray in stock. As I entered through the garden section, I asked a male employee who was standing by the door if the bug spray was in this area. He shook his head no. I assumed he didn't understand what I was asking for. It didn't matter, I spotted some Raid on the shelf near the pottery. I eventually found the brand I looking for which was on clearance. I also was able to find a courteous male associate to price check the item (after a female associate said she couldn't do one) just to make sure it rang up at the listed price. It was accurate. Was out of that store in minutes. I'm not sure when I will return. Decent customer service was a bit difficult to get at this location.

If I have to go to Walmart, I choose this location over the one in north Miami, however, there's a…read moresliver of a difference. Yes, there are some times you can go where lines aren't as bad but the parking is terrible although better than North Miami. Hard to find a spot and usually carts left in parking lot and no carts in store. The lines aren't very long, I've been here before, with 2-3 registers open and a line nearly half way back through the store so appear to have staffing issues. As of recently, it also seems like there's a whole section of women's clothing missing. I came across sportswear, bathing suits, and plus sized but maybe that's all Walmarts as it's maybe a biannual trip for me. I'd say it's worth a trip here over the mess and crowd in north Miami but also worth driving further west to go if you need to.

You know how I feel about a well stocked shoe section...I love it. I visited around 12 PM on a…read moreThursday, and it was very busy, likely due to holiday shopping. Although I didn't find the specific pair I came in for, I somehow left with three other pairs I definitely didn't need... but they were too cute to pass up! The prices were very reasonable, parking was plentiful, and checkout was quick and easy. The cashier was also friendly, which is always a plus. I don't visit this area often, but if I find myself nearby again, I'd definitely stop in.

I visited this branch today. The staff here are the worst of any Ross location. It's impossible to…read moreget anyone to unlock the bags. Employees walk right past, look you in the eye, and claim they've called someone over, yet I had to ask multiple times; they just walk by with an "I don't care" attitude. Why lock the bags up if you aren't willing to unlock them? I finally got someone to help, but she dropped the bag, kicked it, and let it slide across the floor--scratching it in the process (I only noticed the damage once I got home). Another employee at the register nervously yanked off the security tag and damaged the bag as well. Be aware that your staff are lazy and ruin new, expensive bags. You should fire the whole lot of them.