Embarrassing incompetence at the highest level. My package is over a month late and had been up and down England like a pinball. The staff literally couldn't care about your packages. I've had to contact fedex corporate and they haven't replied either. Nothing left but to seek legal channels. read more

Luggage To Ship - Luggage Storage Near Me - New York, New York

I shipped a bag to Spain. Was told it would take 4-5 days. The bag took more than 20 days to arrive, by which time I'd left Spain. They then charged me to return the bag to the US. LuggageToShip subcontracts actually carriage to FedEx. When my bag was being held by FedEx, I had to be the one personally calling FedEx to track it down. FedEx, of course, was complaining because technically LuggageToShip is the shipper, so they don't want to talk to me, but LuggageToShip wouldn't lift a finger to help. Customer service is non-existent. They only offer email contact, which is not helpful when you're overseas trying to get your vacation back on track. When I returned to the States, it took over 2 months for the bag to be returned to me. So I was without my possessions for 3 months, and didn't have them when I needed them on my trip. In order to get my bag, I had to pay an additional $250 to ship it home. LuggageToShip "Customer Service" refused to provide any escalation contact. (Try looking them up on the web to find a business address, or corporate officers- it's all carefully hidden) LuggageToShip also refused to provide me the information needed to dispute the charges directly with FedEx. So basically, if you want to spend $500 to lose your stuff, LuggageToShip is the perfect company for you. read more

Avoid this company if you value your time and money. I paid for a luggage pick-up service scheduled between 10 AM and 5 PM and spent the entire day waiting in my building lobby. No one showed up. When I contacted customer service, they claimed the driver came and was told by the doorman that I had already moved out. This is completely false. I was sitting with the doorman the entire day, and no driver ever arrived or spoke to anyone. So either the driver never showed up and lied, or the company has no idea what their contractors are doing. Either way, this is unacceptable. What's worse is that customer service simply repeated this false story and refused to take responsibility. I asked for a partial refund for the pick-up service that was not performed, and they refused. This is not just poor service -- it's dishonest and unaccountable. If you're considering using this company, be aware: they may fail to show up, misrepresent what happened, and still refuse to refund you. I would strongly recommend choosing a more reliable and transparent service. read more

Don't go with Luggage to Ship. I can add my experience here as I shipped two piece of luggage from the US to Japan to move abroad at the end of last year (2025). You will have to manage everything yourself anyway, so just ship through FedEx or another basic service. Luggage to Shit promised they would handle everything for customs, but then they told me I had to call FedEx in Japan and do customs by myself, while also paying steep import taxes (in yen, it was 10,700 consumption tax, 3,300 duty, 2,250 storage fee [for while we sorted out issues], and 12,000 customs clearance fee), which shouldn't have been charged on personal belongings. As a note, FedEx in Japan doesn't do customs for personal belongings, so no matter what you send there, it will be taxed as if it is going to be sold as commercial goods. Luggage to Ship never mentioned this and did mark my goods as personal items, but had no knowledge of what they were actually doing. They promised the whole transaction would be managed by them, door to door. Had they (or I) used another shipping company, I could have avoided paying tax on my own, used clothing! Now here is my own personal fail - I tried to bring in some antacids and whatnot over the amount allowed and customs needed to dispose of them (because it was considered a prescription in Japan though it's over the counter in the US). I take responsibility for that slowdown and the storage fee. But what on earth did I pay this company for if FedEx and I did all the work? Also, I'm lucky to be a Japanese speaker because nearly all of the communications were in Japanese from the start. I know there are agents in the Tokyo FedEx main office, but not so many. I'm very grateful to the kind FedEx agents I worked with over the phone to clear customs and their help with chipping away at some of the extra costs of the whole thing. Still, the whole thing was an extra layer of stress on an already stressful move. I definitely do NOT recommend using Luggage to Ship. Take your business elsewhere. read more

AVOID AT ALL COSTS. Shitty service. Have never received my package. You'll regret it if you go with this company. They are a scam.

I can't say enough good things about Luggage to Ship. We recently had to move my 90-year-old dad from NYC to Austin, which meant shipping a suitcase and several boxes. The entire process was seamless from start to finish and we received everything in Austin within a few days. The price couldn't be beat. When I ran into some trouble with the online forms (I'm not the most technically inclined), the customer services was incredibly patient and kind, walking me through everything step by step. They were not only professional but genuinely friendly, which made a stressful situation so much easier. Thanks to their support, what could have been a daunting task turned into a smooth, worry-free experience. I would recommend Luggage to Ship to anyone looking for a reliable, compassionate shipping service. And one last note for anyone shipping on a weekend. You can drop off your boxes at a Fedex location on the weekend and they will scan it in and ship it out on Monday -- which was so helpful for us. read more

I measured my boxes, but they still came to add an extra $24, claiming that my two boxes were larger than the size I provided, even though I specified a larger size than the box was. DO NOT RECOMMEND, it's unnecessary stress. read more

Sketchy place. I measure my luggage and yet they came after me to tag on an addition $15 claimed my luggage exceeded the dimensions

1 Star I do not recommend using LuggageToShip. I booked my shipment with a confirmed delivery date of July 7th, only for my boxes to be rescheduled for early delivery without my consent. When I placed a hold with FedEx to avoid missing my packages, LuggageToShip charged me $250 as a "precaution" in case FedEx billed them -- even though the scheduling mishap was entirely their fault. When I contacted customer service, they offered no real solution other than telling me I might get a refund if FedEx doesn't bill them. Completely unprofessional and unethical. If you value clear communication, reliable delivery, and honest business practices -- stay away. I've filed a dispute with my bank, and I'm warning others before they get caught up in this mess. read more

This Company is Five Stars! Customer Service is outstanding. They replied, in minutes, to all my emails. All their written communication is done with quick reply and detailed instructions. On the phone they are extremely courteous, patient and offer lots of support and assistance. And they are open and available 24 hours a day. I've used this company before, to move to Europe. Everything went smoothly. So much so, that I am in the process of using their services again, to switch Continents again. I highly recommend Luggage to Ship. read more

I used this company three times to ship big boxes to Australia, they pick up from my house, very good experience, text supporting customers service was excellent, any time someone responded. Very fast delivery, I used FedEx once and once UPS, just make sure u take a picture of box with measurements tape, plus take a quick video before shipments, all three times both carriers claimed my box was bigger than 20*20*20 considering I used standard box from both carriers, after showing them the pictures and video of my boxes they dropped the case and waived extra fee. Thanks for your service, highly recommend. Thanks read more

I used the service 3 times before everything went great but lately FedEx screwed up the service for good negligence FedEx employees End up with a charge on my credit card for returning my luggage by FedEx without approval of me or second party. Still fighting dispute the charges and possibly will sue luggage to ship.will never use 3rd party for anything. read more

This place is a joke ! My luggage arrived 3 days late and destroyed .. Items missing and they pocket the extra insurance money you pay and then just deny claims and you cant file thru UPS since they are considered the shippers its 3rd party ..SCAM read more

I don't usually leave reviews, especially negative ones, but my experience with LuggageToShip was so disappointing that I feel compelled to share. While their email responses are prompt, they're not helpful. Instead of resolving issues, they simply repeated that they are not responsible for anything that happens to your luggage. Here's what happened: I followed their guidelines for declaring the value of items shipped, old, used clothes to my sister in Germany, and entered an amount below their recommended value. Despite this, UPS and German customs demanded an additional 50% in taxes. While I did not get a response to my emails and calls, from either customs or UPS, LuggageToShip did nothing (!!!) to assist even though they were in constant communication with UPS due to their large account!!! They offered no real help to me, only messages reiterating their lack of responsibility. I'm not new to shipping goods internationally. I regularly send items to Germany and have dealt with various companies. Unfortunately, LuggageToShip's service was horrific in comparison to others. Not only did I lose my luggage and pay over $170 for shipping, but I was also asked to pay another $140 in nonsensical taxes. Then, to add insult to injury, they demanded an extra $23 for an alleged weight discrepancy, using a photo from 2016 as "proof" of my luggage. This has been extremely frustrating, and based on this experience, I strongly recommend considering other shipping services. LuggageToShip's approach is simply unacceptable! read more

Fifteen days before traveling to Spain, I dropped off a piece of luggage at UPS in Los Angeles for shipment to my vacation destination on Ibiza. I have already been on my trip for more than a week, and my luggage has not been delivered. I have been contacted by multiple people from Luggage to Ship and UPS who want copies of the same forms, but despite my total compliance, and writing to them every day, there is still no word on my luggage whereabouts. Luggage to Ship responds to my emails with vague answers like "it's stuck in customs', meanwhile, I have had to buy a whole wardrobe to hold me over -- not cheap at this destination. I do not recommend using Luggage to Ship. I have used other services similar -- Luggage Free and Luggage Forward -- and everything went just fine. read more

I used this service to ship a carry on size piece of luggage from Northern VA to Phoenix, AZ. I paid $140. Drop off at the Fedex location near my office was easy, and two days later the luggage was delivered in tact and unopened to my relative. I found the entire process very easy and convenient. I was shipping clothing - no valuables, in the unlocked luggage. read more

I sent two giant boxes and, after customs and review, ended up receiving less than half of what I sent. I made a mistake in that I sent nutritional supplements (labeled and unopened), which were confiscated, but my belongings were ransacked, frames broken, repacked haphazardly and important documents LIKE MY COLLEGE DIPLOMA, clothing items and priceless family heirlooms, were taken with the following note, for example: CONFISCATED: - 1 TEXTILE BAG - 1 WOODEN TABLE - 1 WOODEN SPOON - 1 DRY SALVIA They stated: "If you want to make the subdivision of the items, we are interested to know what you want to do with the other items (red): - Return to origin (service with cost by FedEx policies) or - Leave in tacit abandonment." So, in order to get my remaining items, I had to abandon the rest. Additionally, I paid for all shipping and fees in advance, however, I was forced to pay an additional $200ish USD by the delivery person - with no explanation - for them to release my package. Luggage To Ship did little to aid in the process. They responded in VERY limited English from a different representative each time, bogged down my request with unintelligible "legalities" and could not explain why I was charged an extra $200 after paying in full initially. I had heard good things about this company, but they're relationship / understanding of customs and complete lip service attempts to solve any issues are unacceptable. Two thumbs down. read more

I was scared to death of not getting my stuff. I literally prayed for which one of my boxes . I had not seen the reviews before, I only saw them after placing my order. I shipped 8 boxes from California to Delaware and I'm giving 5 stars because everything went as promised. My personal experience with them was good. The chat service was very efficient and fast. Delivery was also fast. I received my things at the door of my house in less than a week and everything was in perfect condition. I even got a message from them on the day of delivery asking if I had received all my boxes. I give it 5 stars because the price was also the best I found and the service was impeccable. I'm sorry for the people who didn't have a good experience with them. Perhaps the company has learned from mistakes and improved with services or maybe I am just very blessed read more

Great job shipping our checked bags on a recent vacation. So nice that we didn't have to worry if they were going to make our connection.

Terrible. I complied with all requirements to have a bag shipped. There were delays delays delays. The only way I knew where my bag was located was because I contacted them to ask. Phone connection was so bad I could not understand--this was not just one bad connection but happened repeatedly. When I complained that my bag was overdue by 3 weeks, they blamed it on the carrier. If a company does not take responsibility, I'm finished. Terrible service. It's a shame b/c I would have been able to send them a lot of business but now I'll tell clients to stay away. read more

DO NOT USE THIS COMPANY!! If you appreciate having confidence that you personal belongings will arrive at your desired location, Luggage to Ship is most definitely NOT the company you want to place your trust in! The customer service is non existent and completely incompetent! When I finally received my label, it was for a 35lb package instead of the 60 I purchased, and the dimensions were also 18 x 18 x18 instead of 20 x 20 x 20, the primary carrier for them being FedEx. When I informed them of this error I was told it was fine and not to worry, previous experience with UK Customs has proven this to be completely Incorrect and irresponsible. After several phone calls, and an exchange of emails I was sent another label, this one missing half of the amended paperwork, once again resulting in a missed pick up by FedEx! Upon cancelling. Luggage To Ship placed more concern in keeping your insurance to a minimum by making a false declaration to The UKs Customs department read more

People shipping items to India be aware, Indian custom accepts personal baggage only in cargo mode and LuggageToship team isn't aware of this. Hence you will end up going to airport custom clearance and wasting your both time and money. Your item can only be delivered at your home address if you agree to pay additional Rs 10000 to FedEx and its 3rd party team to get your item custom clearance(Trust me thats not so easy, fedex will ask you to send 5-7 documents with bank and attested in 3 hour grace window). I had a horrible experience and have reported same to LuggageToship. read more

I appreciate the owner?/ manager? took the time to contact me regarding a misunderstanding involving delivery of pouches and labels. It shows they do care about their customers. I was told my luggage will be delivered 5/10 and it was already delivered this morning ( 5/7). Excellent service, thank you! read more

I can't say enough wonderful things about Luggage To Ship! The service was impeccable from beginning to end. The chat service delivered answers to all my questions and alleviated many of the stressful moments of moving from Los Angeles to Italy. We packed our 5 boxes, getting excellent instructions on how to pack and attach the labels. Picked up when scheduled, and all we could do is wait. I put Apple AirTags in each box to track their journey. A few days after the boxes left us, we closed up the house and 3 days later got on a plane to Italy. Our boxes arrived before we did! When they got to the FedEx hub near our new apartment in Italy, Luggage To Ship Checked in with us to see if they had been delivered. They got to us in one piece and I couldn't be happier with this company. When and if we ever move back to America, we will use this service again, and I would gladly recommend it to all my friends! read more

I contact them for pricing for my standard luggage from California to Mumbai and the way their customer support responded was not satisfactory at all because he was in impression that company is favoring me by their services. At last i told officer that your answers are not addressing my questions and i think i am going to find another service provider and you need to understand questions of customers. read more

DO NOT, I repeat, DO NOT make the mistake of booking with this company! We recently decided to send some luggage back home (6 x large suitcases). The quote with Luggage to Ship was a few hundred dollars cheaper than Send my Bag. We decided to take a chance. Boy did we make a mistake! We measured up our luggage, weighed it multiple times and then submitted it all online. We received an invoice and paid on the spot. No later than 20 minutes later we received an email saying they had to add an extra $144 to the booking for "remote area delivery". This was the first warning sign. We wrote back saying we were unimpressed this wasn't mentioned in the original booking process but went ahead just the same, hoping this would be our only obstacle. Disclosure, we did read the reviews about this company in advance and still decided to book. About a week later I had to contact them to ask them to ship our labels as they had not arrived yet, they said 'Do not worry, this will happen'. Well surprise surprise, it didn't. On the day the labels were meant to arrive we had to contact them again, to which they gave a lame excuse that the person responsible for shipping them had not done their job. They then said the labels would arrive - on the same day the luggage was supposed to be picked up! We knew things were going wrong at that point. We called them again asking how on earth this pick up could happen smoothly if the labels and pouches weren't even here and nothing was labelled per requirements for international shipping. We were told we MUST take it upon ourselves to go to a FedEx store and pick up the labels ourselves. The customer service person then, after a lot of fuss, emailed me the labels so I could get them printed at the store. We made plans to go to the store to get everything we needed for the pickup. When we called up the FedEx store they told us we would have to pay for the labels and pouches because we didn't book direct through them and it had to be done by the Shipper, who obviously is Luggage to Ship. THEN we noticed that the labels that we were about to get printed all had incorrect weights for the suitcases we were sending. We contacted Luggage to Ship AGAIN. They kept saying 'the weight doesn't matter, do not worry', but we WERE worried! They spoke down to me at every interaction, the language they used was nothing short of condescending and offensive. I made the decision - two days before the shipment was supposed to happen - to cancel the order, as clearly it was not going to happen as it should and we were pretty sure we would end up with extra fees for the weight that they had not recorded accurately at their end (especially since they can blame everything else on customs at the destination point), despite PAYING for the correct weight through THEIR website. I called up, again, and told the 'customer service' guy that I was not confident at all considering nothing had been done at their end and I wanted to cancel. The guy kept saying to me "You need to trust me, this will happen". I then again said I was worried that the labels did not match the weight of the suitcases. He then said "Well you should get a broker", to which we were like "What are you talking about??, we paid for this weight, we are not incurring extra fees because you did not record it properly. He went on and on about how having a broker would help when it arrived at the destination, and how they had no control over what happened or what we may be charged when it arrived. He also could not give me an estimate on what a broker or what extra fees might add up to. I then insisted the order was to be cancelled and refunded to us (over $1100). He tried to guilt me and say things like "you will not get a better price anywhere blah blah blah" which we thought was very unprofessional. He then said he would refund us, minus the $25 cancellation fee. I told him I didn't think after all the constant emails and phone calls to try and correct their errors and trying to ensure everything was on track that we should have to pay a fee. We had to pay the fee and the money was refunded -nearly 2 weeks later. Not worth the trouble, not worth the price and extremely unprofessional customer service. If you do use them, expect that you will be slammed with fees upon your luggage's arrival at its destination because these guys seemingly can't do the job they say they're there for. Just like 2020, Do not recommend! read more

Great service. Luggage to ship shipped three 60 pound boxes for me to Amsterdam for $400 through Fedex when Fedex quoted me $1500 when I called directly. The process of printing the labels and attaching them to the packages sounds complicated but really wasn't. All in all I would definitely recommend them to a friend or family member. read more

I got excellent service from LuggageToShip.com. Two thumbs up! I scheduled a next-day pickup and shipping for 5 luggages from a university apartment a few days ago. The web site is very easy to do the pickup scheduling and tracking. More importantly, the price is reasonable, which is the lowest I can find among all others I tried. For suitcases and other types of bags to ship, they can be shipped as it is without the need to package in cardboxes. The customer service under "Let's Chat" is impressively very helpful and convenient to ask questions, there is an actual customer service person behind the chat to answer the questions (instead of a robot). The instructions on how to put the shipping label on the luggage is also very clear with sample pictures of what is good and what is not good. Overall, I am very happy for the shipping experience with LuggageToShip. read more

Terrible service! Do not use this company. I shipped my luggage from Florida to Ohio in October, however, they lost two of my suitcases en route. I had both sets of luggage insured for up to $750 each and submitted bills of all my belongings. While I was initially assured that I would get a refund of $2500, they sent a check for $500 after 2 1/2 months of continuous follow ups, calls, and emails. Though I have asked them about the insurance I paid, they keep transferring the blame without providing a solution. I highly recommend refraining from seeking their services, they are terrible with providing updates, do not provide any solution nor do they respond in a timely manner. Their's is the worst luggage shipping service out there. read more

NOBODY use this company! Not only did they MOVE my stuff into a smaller box WITHOUT MY PERMISSION which caused my beloved model pirate ship to break into 3 pieces, they also LOST my wand in the process as well as a whole other SUITCASE and BROKE my unicorn book ends and carousel horse figurine. ALL of which are non replaceable! DO NOT TRUST THEM! They say one thing and do another! They tell you all of your things are insured for $500 if they are lost or damaged and then turn around and tell you they only insure up to $500. They take zero accountability and you CANNOT take them at their WORD! I'm so sorry I used them! To say that I am disappointed would be a gross understatement. They have been a COMPLETE NIGHTMARE! Use anybody else! read more

Too bad there isn't a 0 or less rating. Horrible company. I could not get them to send me a shipping label. I must have emailed a dozen times. I spoke with at least five people live with limited English skills. I cancelled the order at least five times and was stilled charged $340 which is in disputed with American Express. worst customer experience ever. read more

Shipped items from SF to UK. Items were damaged in transit with FedEx. Provided clear photos of the damage, the box, the protection that was provided to the item. Made a claim. Support was very poor and poor English skills. I had to reason given for my claim being denied other then fedex have made an investigation. This was a clear cut case and was denied anyways. Beware!! Highly recommend using another service read more

Luggage to ship... More like luggage to SHIT !!!!! I will NEVER EVER EVER do business with them EVER AGAIN IN MY LIFE. They paid me 500 bucks after they lost my luggage. Everything I lost in that suitcase was worth more than that but I just settled because I didn't want to go through the hassle of dealing with this joke they call a company, anymore. I am extremely displeased with their service. Trust me, I am no stranger to horrible service, I lived in Philadelphia and in stayed in Detroit but this was just outrageous. I sometimes sit and think about it and I want to just punch myself in the face for being stupid enough to not read the reviews. I find myself needing something and then realizing that I don't have it anymore, why? Because it's in that suitcase, that these incompetent people lost! It took them months to even come to a conclusion with me and they were just completely unprofessional. I don't usually write reviews on yelp but I thought I just had to share my experience dealing with this company. It was bad, really bad! I have never been so displeased in my life dealing with any company, ever. They are so unreliable.DON'T DO BUSINESS WITH THEM! Do not make the same mistakes I did! It's too late for me but you can save yourself and your loved ones from this heartache and misery. If someone recommended them to you, please slap that person in the face and walk away. Words can't express how frustrated I was and still am. I took the money because it's better than nothing and I don't have time to sue or go back and forth to court but I'm still so angry at these people. My lost bag was over 50 pounds with a lot of stuff in it. My brand new Clinique make up, clothes, boots, wigs, etc( one of the human hair wigs alone cost 450 dollars) so... just imagine... My one and only question to the world is why can't we give zero stars? They don't even deserve the one star... read more

I booked with Luggage to Ship (LTS) to send suitcases internationally from the US. When I arrived at Fedex to drop off my suitcases, I was advised I had not been sent the correct documentation from LTS. I called them and could barely hear the person on the other end of the phone. I was advised they would send the appropriate documentation within 30 minutes. At the 30 minute mark, I had still not received anything, so I called back and they wouldn't pick up - I called over 20 times over the next hour with no answer. When they finally did pick up, they told me it would be sent within 10 minutes and subsequently hung up on me and then wouldn't answer when I called back. Eventually (significantly more than 10 minutes later) it was sent, however the shipping labels were incorrect. At this point I was so distressed, I thought I had been scammed and had an important appointment to get to, and had been at Fedex well over an hour. They again would NOT answer the phone. On about the 10th call they eventually did, and I had to have the lovely man who worked at Fedex speak with them - he also could barely understand what they were saying - in order to obtain the correct shipping labels. More than 2 hours after I arrived at Fedex, FINALLY the correct labels were emailed through. I am so grateful to the staff at Fedex for their help and patience with LTS. I can only hope that my suitcases arrive where they need to go. Do NOT use this company - you cannot get through to anyone, and when you do, they are barely comprehendible and not helpful at all. read more

Luggagetoship.com is convenient, reliable & a cost effective way to gain peace of mind while traveling.

Buyer beware!! Buyer beware!!! I spent over $700 to have my personal precious items shipped from Colorado to Maryland. This was my first move across country and I trusted this company. Not only were there boxes that never arrived. There were boxes that arrived damaged and some boxes had been repackaged and were missing valuables. I called customer service they told me to wait a month. This was in October. I gave them the benefit of the doubt and waited 5 months. Getting through the holidays. Now here we are almost six months later I can not get a live person on the phone. I purposely had these shipments insured because of the content. Some collectible items, high end cookware, name brand clothing, things that were valuable to me. When I called in October I was told to send a list with items missing and the estimated value via email. I did along with my contact information and there has never been an attempt to contact me. One star is being generous read more

I had a very poor experience with Luggage to Ship recently. I used them to ship a bag from Italy to the US. The bag arrived more than a week late. Most of the time lost it was sitting in Italy due to a customs issue that was caused by Luggage to Ship providing me with the incorrect shipping paperwork at the start. I spend many hours on the phone messaging, calling and speaking to them and the carrier before the bag was ultimately released to leave Italy. Once that happened the bag arrived in three days. I would not use them again. read more

I had a very bad experience with luggage to ship I bought tha 51 pound luggage and they sold me 36 pound barcode the actual weight was under the barcode and it was 36 pound and dropped my luggages to fedex office they charged me extra for that and when I asked the reason someone called and talked in very bad accent I couldn't understand they are like thief read more

worst experience!! do not ship with them unless you are prepared to pay more than double of your original price. do not ship with them

I shipped our luggage with Luggage to Ship to Austria from NY. The luggage was stopped in customs still not sure for what reason. They did nothing, absolutely nothing, to help with the situation although me and my family had no clothes for a week. They told us to contact Fedex to find out the reason, which we did, and Fedex told us to contact customs. We went in circles for countless hours for a week trying to find out who had our luggage, if Fedex or Customs, and what the issue was. Finally someone at customs asked for a copy of my passport, which I had provided to Luggage to Ship when I booked their service, and a day later the luggage arrived. During this week, I called Luggage to ship countless times begging for their help. I told them I had hired their service, not Fedex, so I couldn't understand why was I wasting my time with Fedex on the phone while they did nothing. They keep telling me lies up until my luggage arrived. Even 2 days after my luggage arrived they sent me an email saying they were finally on the phone with Fedex trying to solve the issue!!! They only needed to check Fedex website to realized that the luggage had been already delivered but they didn't do even that!! Stay away!!! Worse service ever!!! read more