Missed my Amtrak connection and got stuck with 3 bags for 6 hours. The Bounce location right across…read morefrom Penn Station saved me - clean, affordable, and open late. $5 off your storage: https://bit.ly/48S90yR

scammers scammers please read please read !!!!!!…read more this thieves are scamming people if you looking for a place to leave your luggage while visiting nyc pass this place the way that they work is super unprofessional they will tell you if you come to pick up your stuff one minute late they will charge you $59 dollars so you come early and they overcharged you as well but worse i came with 3 bags it was supposed to be $45 dollars total so i came 10 minutes early they charge me $180 dollars and told if i dont pay i dont get my stuff i came 10 minutes early so the guy doesnt have to wait more for me the nice thing to do but they are professional scammers get away from this place please dont fall fot this trap

The owner of this establishment walked across the street and harassed us for going into a luggage…read morestorage business other than his luggage storage business. He said that the place we were walking into is bad and isn't secure. We told him we were going to find out for ourselves. Then he got aggressive and yelled we would regret it and that some of our bags would go missing. Sure enough we discover one of our bags went missing as we unloaded from the car. We later caught him on camera taking the bag and throwing it in the trash around the corner. We called the cops and hoping we can press charges. Don't use his business. He's a big scam.

The guy was super rude. But he softened up and gave us deals. Thanks for hooking us up, kinda. I…read moresee what you did and I do appreciate your back and forth bargaining with us. We bought a total of 10 items from you and I believe we were all happy.

Good place to leave your luggage for a few hours between hotel checkout and your train ride to JFK…read moreor EWR. Inexpensive and easy.

Not walk-in welcome or asked to pay cash to be…read more I searched and found this place on google map and went to drop them off. I was told that this place was not a walk-in welcome OR needed to pay cash to get the only costly hourly rate service.

I didn't end up using this place, but they were right there if I needed them day or night I went by…read morethere I talked to the concierge. They were fantastic. I love New York City and I love their businesses most of which are fantastic and so is this one I definitely would recommend.

The guy was 20 mins late for my pick up appointment. If I had not built in lots of extra time into…read moremy itinerary, I could have missed my flight.

Lowest prices for luggage storage in the city! This place is a life saver. After checking out of my…read morehotel in BK I needed a place to store my luggage in Manhattan while shopping because God knows I was not going to head all the way back to the Brooklyn hotel before my flight. I searched online for luggage storage and Baggage claim came up. I then texted the number and dropped my stuff off at their location in Chelsea right by Penn Station. Bonus was When I returned all my belongings were in perfect condition. HIGHLY RECOMMEND!

MakeSpace is definitely worth every penny. Every person I've interacted with since using them has…read morehad stellar customer service. It is a true white glove experience. Recently I moved to Brooklyn from Manhattan being able to keep everything in storage until I found the right place was great and the level of service from the pick-up and delivery crews was amazing. Today, D Pryer, John Mahoney, Demetrio O brought my stuff from storage to my 2nd floor walk-up apartment. They were absolutely amazing! They were professional, kind and accommodating. I was afraid they weren't going to be able to get my couch and arm chair in the apartment. They worked together to strategize a plan on how to get it in the apartment, protecting the couch and the arm chair. I would highly recommend them again.

This is going to be a difficult review. Moving is already stressful on its own but this all…read morehappened during one of the most chaotic moments of my life (#1) and during a time where I was in midst of making some serious life altering transitions. They left me hanging on the day of my move. No warning ahead of time. No email to indicate that they were busy. They had already postponed my initial move by pushing it another day. By the next day, when they were over 3 hours late to our scheduled pickup time, I decided to call in to hear from the rep I had been communicating with and learned they were no longer coming. No rescheduling, but that they simply decided it was no longer worth honoring my appointment. I was in disbelief. The feeling of abandonment especially during at a crucial juncture (#2) is the reason they get a hard 1 star. The pandemic was a difficult time for everyone. Corporations, small businesses, city workers, and the rest of us citizens. During the middle of the worst time in NYC, particularly in Queens, there was enough chaos and uncertainties that people couldn't leave fast enough. I had known of MakeSpace for years and the concept (#3) was enough for me to give to consider giving them my business. I had called in and was told to make an account online where I'd be making all of my arrangements. No deposits were required and I was able to book a storage space as well a move date. The initial pickup was free, but the subsequent appointments would cost $59 each time. There were no bins due to the high demand, so I was sent a good number of packing bags that they claimed were "just as good" as a plastic bin with a lid. (#4) I personally loved the idea of being able to adjust my inventory for all of my items online. The only problem was that I could never actually adjust them and would be forced to email the support team or attempt to call in each time. Other fees included $15 for each mattress bag / covers and $15/50/$75 (small to large) for each item that needed to be tossed. By the time it was moving day, I had everything ready. My life was in boxes and a ton of MakeSpace bags. Our appointment was within the window of 8AM-11AM. By the time it was noon, I had called in and left a message. I didn't hear from anyone until just after 2pm when I learned they weren't coming at all. This wasn't good since I was flying out later that night. I asked if we could push for tomorrow instead and they told me they had no ability to make any appointment in the near future. I asked if there were any other services they'd recommend in a time crunch and my contact mentioned he'll send over a list. He assured me they wouldn't charge me $100 for any adjustments in my appointment that I was allowed to keep the bags (#5). In a stroke of luck, I I eventually found another mover to help me with the few hours that I had left in the day. It wasn't a pretty experience, but I was able salvage my last few moments as a NY resident by getting my things secured. Again, I realize the pandemic was a major culprit in things going wrong for everyone. However, I simply can't get past how poorly managed this all was from the confusing initial planning 6 weeks prior to the near zero communication at the very end. The added stress of finding another mover and leaving NYC was another endeavor and was exacerbated by their lack of service. Two weeks later, I received an email from their support staff that my appointment was "rescheduled" to 3 weeks into the next month. I have no words. __________ (#1) You guessed it, the pandemic. (#2) I had a flight in 6 hours. In another universe, other folks wouldn't be able to afford to stay because their leases were up or they couldn't afford to not move their things. (#3) Manage everything online and also have storage options as well for a relatively low price. Brilliant. (#4) Spoiler alert: They weren't. (#5) Gee, thanks.