1. I was not provided a written contract. Two days before the project started, I met with a representative of the company to provide to review job specs and confirm the price. The job specs I provided were the same list used during our initial meeting, and to other vendors I received a quote from. We discussed the list during a walk-thru of the home and agreed what work was to be completed. The day the project began there were additional charges. For example, I was not told during the verbal quote or pre-project meeting that the total for the work to be done only included one coat of paint. I found this out when the project started, and the "painters" discovered the walls, ceilings and doors would require two to four coats of paint. They could not perform additional coats without an additional charge.
2. I was told all supplies were bought new to be used for my project, so I owned them. They did not show up with new supplies. As he said, "he used up what the guys had". On the last day of the project, they went to the store and bought new supplies for their employees, because as I was told, we used up what their team had so the company had to replace it, at my cost. If the supplies for my project had been purchased as stated, the following paint defects would not have happened with the painting service. Paint:
* Speckles on base boards, smeared when wiped but never thoroughly cleaned.
* Splashes on the floor covered up by my bookcase.
* Speckles on the leftover, new baseboards I bought for this job and now cannot return.
* On my office furniture
* On my dining room chair, where no painting was being done.
* On the bathroom floor where no paint was being done.
* Splashed on my clothes in a closet where no painting was being done.
* On extension cords, outlets, and adapters.
* Paint and cement on the kitchen floor where no painting was being done.
* Splattered on new router.
* Speckles on my new laminate floors throughout the house, even in rooms not painted.
* Splattered on the side of refrigerator.
* On the balcony and patio furniture where no painting was being done.
* Paint on my ceiling fan light
3. The company was to replace the old casing and dispose of the old. The old casings were removed and were left on the floor, in the closet leaning against my clothes and in the bathroom tub. Since the nails were still attached to the baseboards this made an extremely dangerous environment for my dog. I had to take all the casing to the garbage.
4. I was told my project would be completed by Wednesday (two days). The crew came back on Thursday to complete the project. However, when they left, they told me they would be back Friday morning. They never showed up. They returned on Monday. Because the project was blown off on Friday this is what I had to live with over the weekend.
* No doorknobs on any interior doors so I could not close them.
* I had to clean up debris every evening after they left.
* They left a full industrial size garbage bag in the kitchen along with pieces of casing.
* I had to throw out two solid bi-fold doors which the crew was supposed to do.
* empty paint cans were left everywhere. I had to gather and toss those.
* some type of power leaked from something which left piles of powder on the second floor, near the elevator and on the first floor which I had to vacuum up so my neighbors would not report me to management.
5. The casing on one of the doors was not installed. (Which was in the contract.
6. The bi-fold doors were not hung, but I was told they would provide a quote to complete that project.
7. When the company showed up Monday morning there was only a couple of hours of work left. I took all day and I had to track them because they stood around doing nothing...
8. The threshold was missing on one door. They swept their debris into the crack.
9. There was sanding to be done near the table I was sitting. They sanded without asking me to move. The sand got on my lunch, in my drink, in my hair everywhere. When I complained I was told, "well it is done now.
The representative from the firm kept talking about quality, this work is far from quality and people need to know. read more