BEWARE...DR. IWATA no longer owns this practice!! After over 15 years of excellent dental care with Dr. Iwata in Loma Linda, I am deeply disappointed by the changes implemented since his retirement less than a year ago. The new owners, Dr. Johnson and team, require X-rays every 12 to 18 months , even though the ADA recommends X-rays every 24 to 36 months, unless there is a significant dental issue (https://www.ada.org/enmember-center/oral-health-topics/~/media/0666B35FBAFF4459814E5E635142638A.ashx). At my recent teeth cleaning appointment, I was told X-rays were MANDATORY and that the cleaning could not proceed without them. I explained that I was not interested in having X-rays since it had only been 18 months since my last set, and I've had no dental issues. Despite offering to sign a liability waiver TWICE during our conversation, the dentist refused and insisted on the X-rays. Being coerced into paying for an unnecessary service is both frustrating and UNETHICAL. Patients should have the right to make informed decisions about their care without pressure or ultimatums. This is based upon my experience of working in health care for 30+ years. Furthermore, the practice still heavily utilizes Dr. Iwata's name in texts, on their website, and in other communications, despite his retirement nine months ago. It is concerning that the new dentists' names and information are not mentioned on the website so patients can research where they went to school, work experience, etc. This reliance on Dr. Iwata's reputation and unwillingness to publicly attach their name to Dr. Iwata's FORMER practice, suggests they may be struggling to build trust with patients on their own merit. The staff, who formerly worked for Dr. Iwata, are excellent but without a competent dentist who values their patients there is not a reason to continue seeking care at this practice. Other changes include a $50 fee for canceling an appointment less than 48 hours in advance and requiring a dentist consultation at EVERY cleaning, resulting in additional charges. Under Dr. Iwata, cleanings were straightforward and did not necessitate extra fees unless the Hygienist found something of concern. Many times, Dr. Iwata would come in to assess xrays or my chart without charging a consultation fee. There are MANY excellent dentists in the area, so it is time to move on to one who RESPECTS patients, VALUES their choices, and builds trust based on their own reputation--not someone else's. read more

Dr Iwata was a great dentist and now retired. I went in a month ago for a teeth cleaning which usually cost 120 dollars. Will the new dentist my bill at the end of the day was 224 dollars which included what my insurance would pay. They required x-rays even though I had no tooth problems. At the end a dentist came in and did a Quick Look at my teeth which took no more than 3 minutes. I was charged 65.00 for this and my prior two dentist did this for free. I have my teeth cleaned every 6 months and will look for another dental office. read more

This Yelp review is well overdue. ‍ Dr. Iwata has been my families Dentist for decades. I don't think there is a better team in the Inland Empire! They work hard at taking care of your teeth as if they were their own! If there were 6 stars I would have selected it. As I said, they not only care for your wellbeing, but they ensure you are comfortable and feel like family whenever you are there. Most folks hate going to the dentist, I've never felt that way there and would not hesitate to recommend them to anyone. Thank you Dr. Iwata, Doris, Loni, Dani, Cindyand the whole team! You make our healthcare experiences great ones! read more

Like a previous one star review, they say your insurance will cover most of the bill. I gave them my insurance card and they checked and said it would cover 80% so I went and got a check up/ cleaning. So I paid 20% of the bill that day and they said I was paid in full. Month later I receive a bill for close to $200 with no explanation. Now they try to say that my insurance didn't work. Stay away from these scammers!!! read more

My husband and I trust Dr. Iwata and have been his patients over 30 years until we tried to take advantage from SCAN Medicare benefit with Delta Care USA. Regarding people who complained about the billing issue, make sure you read and understand what your insurance covers! Trust me... I went to Redlands Dental Group and found what the best care we were getting - and will go back to him! read more

From the front office to the techs and hygienists and then Dr Luke himself it's a 10 out of 10 in this office. Professional, kind and accommodating. Dr Luke explains everything in an understandable way and goes to great lengths to insure your comfortable with what's happening. During Covid he and his staff are maintaining a super high level of cleanliness (they always did - now it's even higher) and taking every precaution to keep the client and the staff safe. I rarely give out 5 stars because there's always room for improvement, but I can't imagine a more professional or competent place anywhere. read more

I used to be afraid of going to the dentist. I'm extremely happy with Dr Iwata (and Doris-she's great too). The first time I walked into his office, I saw his business cards folded up in origami and looking back, appreciate the relevance of how he practices. Aside from a painless experience, I appreciate the attention to detail and the artistic aesthetics he applies when making crowns or veneers. I have recommended his to friends and would recommend him in general though that could possibly make getting appointment for me harder in the future... Just kidding, if you're looking for a great experience, I recommend this place & I hardly ever submit Yelp or Amazon feedback. read more

Now here's one to watch out for. Make sure your insurance will cover what they submit and not what they tell you. Twice (and never again) have they done the old David Copperfield move and then deny, deny, deny. Also keep a close eye on your credit report for they'll attach the dispute without explanation. Anyway, I told others who had similar issues and they found services elsewhere, like myself. King Dental in Redlands is very pr read more

All I can say is you will never find a better dentist or office. They are friendly, professional, just a great group of people. I love Dr. Iwata and his staff. Been going there since the early 90's. You will NOT EVER be disappointed with them. Better hurry though because I heard he is retiring soon. But if Doris is going to take his place, you are in excellent hands. read more

Dr. Iwata has been our family dentist for over 30 years. He is a great dentist. His staff is friendly and professional. Luke is a smart and cheerful man. read more

Dr. Iwata is the best there is. He's been my dentist for 30 years and I've referred many friends and clients to him, many with complex problems, and they've all to a person been pleased with the results of their treatment. read more

Meeting Dr. Iwata was a pleasure. He reminds me of your good ole neighbor who watches your back. His staff made my experience enjoyable and very pleasant that I felt like being part of a family there. He's knowledgeable, will explain details of what's going on and answers any questions you may have. He's transparent, will ask your experience and if you're not happy, they will make sure next time around when you leave there you are in cloud nine. read more

Dr. Iwata was the first dentist who actually explained what was going on with my teeth. I have never had a dentist take the time and care that Dr. Iwata does. His staff is exceptional as well. I have had some unique situations and the staff was beyond helpful in every way to assist. I highly recommend Dr. Iwata and his staff if you are looking for a caring and exceptional experience. read more

Dr Iwata is the best dentist in the IE. I know because I searched for 20 years to find him. You won't be disappointed. I tried an HMO dentist through Medicare. No thanks and it was amazing how many additional noncovered services they recommended which would have ended up costing me more than my out of pocket expenses. read more

What's Yelp for exactly?? Freedom to write W H A T E V E R you want within reason about the products and services a place offers. So... READ what I wrote: GREAT service. Their staff is friendly and helpful. They truly care about your well being and will do everything they can to make sure you have what you need. And because of that... there is a long wait. I'm complaining about the wait. That's it. So, please relax. read more

I have just gotten home from my first visit with Dr. Iwata and WOW am I impressed. Dr. Iwata was able to find and diagnose things related to my dental care that neither I nor my past dentist could see. He was the nicest guy, his staff was amazing, and I really felt at home. His hygienist spent 2 hours working on teeth and she has drastically changed my smile for the better. I am so happy I came across Dr. Iwata and I highly recommend him to anyone! read more

Dr. Iwata and his staff are so friendly and very knowledgeable. They took their time evaporating what treatment I needed to do for my chipped tooth. I would definitely recommend Dr. Iwata and his staff. read more

I'm 66 years old and have had my share of dental work since I was 8 years old. I am so fortunate to have finally found an absolutely wonderful person for all my dental needs: down-to-earth but professional, moral and ethical, relaxed and patient, having a great sense of humor. Dr. Iwata's qualifications and skills are exceptional and seemingly intuitive--as if he was always meant to be a dentist. His patients can literally REST assured during any procedure, confident that, when done, the job will have been perfectly executed by Dr. Iwata and his "right hand." I know that he feels as fortunate as I to have found a perfect dental assistant whose skills and attention to detail are unmatched. She complements him; can read his mind; and, as a unit, they accomplish procedures painlessly and flawlessly. His dental office is state-of-the-art. Dr. Iwata makes certain he keeps current on new technology and procedures that will make his patients' visits comfortable, painless, and flawless--from typical dental procedures to cosmetic procedures. Dr. Iwata is also a good judge of character: every single staff member whom he's hired is qualified, well educated, and highly skilled. Patients almost have a sense of being in the midst of a family, each member respecting one another, feeling at ease with one another, friendly to patients, working together to make patients comfortable. The atmosphere is like visiting your favorite relatives. read more

I have been going to Dr. Iwata's office since 2001. I haven't needed dental work other than for the usual preventive care, but I have always been pleased with the service. The office is clean, well organized and well furnished with flat screen computers in each patient room, on which your history and xrays are stored. Melva has always been my hygenist, and not once have I ever winced with discomfort. It can be difficult to get an appointment unless you book in advance, although there were several times I was able to be taken of a cancellation list. I would recommend his office to anyone in the Inland Empire, with the caveat that I cannot comment on the quality of more complicated dental work. read more

Is it wrong that all I kept thinking about when I had my teeth cleaned was how incredibly good Dr. Iwata's skin looks? His website is filled with some tropical trip he had with his staff (possibly to Hawaii?) and I kept asking myself what sunscreen he uses. If it turns out he's a secret dermatologist, I'll go to him, for that, too! Went there based on Yelp reviews and I was blown away by the care, the office, and the staff. I got the impression from the moment I arrived until my appointment ended that he really cares about his patients. He's incredibly friendly and he likes to get to know the patient, especially when they're there for the first time. I love how modern the office is. Previously, I had gone to the same dentist for years where they were still using old-fashioned machines. This place has those x-rays that scan you 360 degrees and large monitors that show you how your teeth look. Love the aquarium in the reception area. Also, he crochets! read more

He's a GREAT dentist! I was a patient of his since he was in dental school. My entire family went to him. Sadly I moved out of state, and haven't been to him for many years! But I would recommend him to anyone who needs a local dentist. read more

Great place to go to. Friendly staff, nice location. Dr. is very knowledgeable and thorough w/ the exam process. Appointment reminders make it easy. Experience was definitely beyond expectations! Highly recommend this office!!! read more

I have used Dr Iwata for 10+years. I would not consider going elsewhere. Lovely office, professional staff, and excellent care. Staff always knows your history and your plan. Always available able to address concerns. Very understanding of unplanned scheduling issues! The concern that others have raised is that costs are slightly higher. But hey folks, you get what you pay for and I don't want anyone I don't trust providing my healthcare. If you don't understand that your dental health is important, please speak with a Cardiologist! read more

I recently had my first dental experience with Dr. Iwata himself. I had chipped a tooth with an existing filling and it seemed to have weakened the overall structure of the tooth itself. The edges of the tooth were jagged and it made me feel like my teeth were falling apart in my mouth despite my overall good dental health. I'm happy to report that in LESS THAN AN HOUR my tooth was fixed, my filling was replaced (with a nice natural looking one) and I was on my way. I can't say enough good things about Dr. Iwata and his team. I am a customer for life. read more

They have been taken care of me for years. The outcomes continue to be promising thanks to their skill and good humor

I loved my first visit to Dr Luke's practice. Every one was so friendly, kind, and helpful. It was such a pleasant experience.

Great dentist! I've been going here for many years and even though I moved to LA, I still make the drive to Dr. Iwata in Loma Linda. His office has the latest technology (laser) and the staff are great. They are all very friendly and the hygienists are excellent at cleaning teeth. The waiting room has an amazing salt water reef/aquarium to look at before the appointment. Highly recommended! read more

Dr. Iwata is wonderful. He's very knowledgeable and kind. His staff is great and very efficient. I've been seeing him for two years and have never had an issue. I see Loni for my cleaning and she's very gentle, friendly, and knowledgeable as well. I had a cleaning last week and Loni found a spot that looked questionable. Dr. Iwata came in, checked it and talked to me about getting my filling fixed since there was decay. Their billing rep came in immediately to discuss my insurance, and everything was easy and quick. I was able to get an appointment later that same morning to get my filling fixed and got everything done so I didn't have to come back. Five star service every time. read more

Dr Luke and his team are truly amazing. They obviously take great care of your teeth but they also care about their patients personally. You will never feel rushed or hurried over. This staff takes time to get to know those they have been called to care for. They somehow manage to be both professional and personable. Looking for a great Dentist? Look no further!! read more

Dr. Iwata and his team are so wonderful! They provide expert and detailed care to each and every patient. Dr. Iwata is thorough and kind. He and his team are a wonderful asset to the community! I highly recommend seeing Dr. Iwata and his team for your dental needs. read more

I have been coming here for many years. All of the DH are extremely kind and careful. Dr. Iwata is extremely knowledgeable and always takes the time to explain everything you might want to know. This office is extremely thorough and will always make sure you are well taken care of before you leave. read more

I trust Dr. Iwata. I am confident in his judgement and expertise. He runs a safe, kind, and efficient office. In regards to my dental care, he is not out to make a buck at my expense. He works to care and preserve the teeth I have. He can also throw in a surprise - one time when he was working on me he noticed that my earring (a tiny molded animal) was slightly broken. He fixed it! Then and there. Dental tools can fix teeth AND jewelry. read more

Dr Iwata has been our dentist for about 35+ years. He has always gone above and beyond to help us with our needs and with financing our dental needs. The dental hygienist Loni is always efficient and does a great cleaning. We have been very happy with Dr. Iwata and his staff. read more

Dr. Iwata and staff are one of a kind! From the moment you walk into the office you are made to feel special. The team is knowledgable and caring. It not just about doing their job, fixing your teeth. It's about making sure you have a healthy mouth and the highest quality of dental care. This is the first dentist in 35 years I've been excited about. I've only had 3 others and have had a lot of dental work done. In the Inland Empire I believe he and his staff are the absolute most awesome to be found! read more

My family has been seeing Dr. Iwata for years. He is a really awesome dentist: friendly, caring, great sense of humor, always makes you feel comfortable even if you're lying in a chair with a ton of metal instruments stuck in your mouth about to undergo some horribly painful procedure. (Actually, I've never undergone any horribly painful procedures here because Dr. Iwata and his staff all know what they're doing and don't hurt you.) I was sad to have to find a new dentist when I moved out of the Inland Empire. If you live anywhere nearby, however, I'd highly recommend Dr. Iwata. read more

Dr. IWATA and his whole crew are amazing. They are kind and very knowledgeable. And they all take the time you need to understand everything they are doing or recommending. Dr. is up on the latest and greatest. I drive for an hour and a half because they are that good. read more

I wish they did other things here! An amazing team of Professionals lead by a perfectionist. :-) I've been going to Dr Iwata for over 14 years. I left for 2 years because it was easier to keep the family closer to home with our schedules. Well I returned to Dr Iwata. His Care and concern are worth the extra commute. I don't enjoy going to the dentist but I'm able to relax as much as possible when in the chair because I trust Dr. Iwata. Every decision he makes will always be in your best interest. I just left and with the help of a blanket and a aroma therapy neck pillow (all provided) was able to doze off while waiting to get numb for my procedure. When our youngest turned 2 (he's 11 now) we took him to Dr Iwata for his first dental experience. read more

Dr. Iwata and his staff are the best in the area! They always take the utmost care of their patients and make everyone feel comfortable with being at the dental office. I would recommend him to anyone, but mostly to those who feel nervous and scared about going to the dental office. The office is meticulously clean and has all the state of the art equipment in it. I've been going to Dr. Iwata since I was a round child and I won't go anywhere else. read more

I highly recommend Dr. Iwata and his team!! Especially Lani my hygienist!! I've been going to this office for about 3yrs now. I heard wonderful things about the office and I also work in the same complex to where this is locatcated. Every time I've gone for my appointments I've had a wonderful and pleasant experience. Anything I've ever had done there I have also felt super comfortable and never any pain. The staff is very warm and friendly and everything is ALWAYS explained to you whether it is the procedure being done or to insurance/cost. I love this place and look forward to coming here for many more years to come!! Thank you Dr. Iwata read more

Great Service, Great results! Very clean office and great care shown in the health of their patients teeth. I would highly recommend going and experiencing a great Dentist along with his staff. read more