I took my Birman cat here and asked for a trimming around her neck area and around her butt area. There were two small matts that were there that we needed help with. Instead she shaved our Birman cat, which mind you should not be shaved. Then she gave herself an 18% tip. I told her it was fine because I lacked any confidence in her ability to reverse the issue since she couldn't handle simple instructions with our cat. She then commented to my original review making false claims stating I hated the cat which is laughably not true, but I would expect nothing less from a business like this. The store was in disarray. She asked me if I wanted to hold the cat while she worked however I had a newborn child to look after and assumed that since we were paying her for grooming services she would be able to idk handle the grooming services she advertises.... I was wrong. All things considered it's our fault for not vetting the people who claim to be professionals I should have known from the moment I walked into that place that this was the likely outcome. I guess anyone with thumbs and a pair of clippers can open a pet grooming business. Now I'll simply wait for her response where she will continue to make up lies and try to cover her a** instead of taking accountability for a poorly done job. read more

asked for a trimming around the butt and shoulders of our long hair Birman cat. She wasn't matted anywhere else other than two spots around her neck. They shaved her body completely to the point we don't recognize her. I would have understood if it was just the matted area but they gave her a buzz cut. read more

My dog used to enjoy a bath, blow dry, and brushing from the place where he also goes to daycare & boarding (he also regularly gets combed at home with a furminator because of his undercoat, and gets additional brushings here and there); unfortunately, the folks at doggy daycare were understaffed for a bit (during the pandemic) and haven't really been able to pick up the spa services again since then (also, they never actually *cut* his hair... with clippers or scissors. He's had a couple mini-trims at home though). With summer coming up - and potential for my dog developing hot spots because he's ALWAYS in the water - it was time for a haircut! I refuse to take him to Petsmart (or any similar chain) for grooming, so I've decided to try various groomers within about an hour (one way) drive from home. Luke's Bubble Bath opens at 10am, and we were there a couple minutes early for my dog's appointment. Upon opening the door and heading into the room, I noticed there were two small children (the youngest being maybe a year-ish old? A year and a half? The young one was in a large playpen) behind the counter. My overall impression of the space? It's certainly not pristine or anything... but it feels like a space that the owner is trying to make work because she enjoy grooming and wanted a storefront. The estimate for these visits is 2 hours, and Cassi (the owner) takes your information so that she can call you when your pet is ready. We quickly discussed that my dog needed a trim for the summer and so on, and Cassi took my dog's leash to lead him to the back of the shop while I went off for two hours. I came back to Luke's Bubble Bath a couple minutes before noon (so the estimated 2 hours later) but before being called - if only because the battery on my cellphone was really low by that point and I didn't want to risk it dying / my missing Cassi's phone call when my dog was ready. I was a bit surprised to realize that my dog hadn't received his haircut yet... Cassi said he was still drying. I had planned on taking most of the day off from work (I live out of town), so I just decided to wait there. Unfortunately, there's no seating available besides the inside ledges to the storefront windows. Some kind of seating option when an appointment *does* run long would be helpful. I made a point to stay out of my dog's line of sight as much as possible to avoid distracting him. It ended up being another hour and a half before my dog's appointment was complete and he was ready to head home (so 10am to 1:30pm). During the last half hour that I was waiting, there was probably a period of 5 or so minutes where the infant (or toddler? I have no idea - the youngest child) that was still in the playpen was crying INCREDIBLY loudly. I found it distressing to hear, and so I'm sure my dog (who spent the first 8 weeks of his life with young children and absolutely loves children - but doesn't live with any now) was overstimulated by this. By the time Cassi handed me back his leash, he was *ready to go*. He was barking, and he pretty much never barks... Cassi even commented about how quiet he had been during his whole appointment. It just kinda reinforced for me that he was overstimulated by that point and needed to go home and decompress. It had been 3 1/2 hours, after all. The cost for the entire appointment was just under $80 (he's 55 lbs, so was considered a large dog - and he had a very small bits of matting, like behind one of his ears, that she discovered and took care of), so the price seems pretty on par with most places I've looked at. The haircut itself is good. Not perfect, but good... and his hair is a bit crazy anyway (cowlicks... cowlicks everywhere). TL;DR Cassi seems to have a local, and loyal, client following; that said, I'm not going to be returning with my dog for another appointment. There were a couple aspects of the experience that didn't work for me - or my dog - so it's best that I find other groomers. read more

People was nice it feel like family. My baby was not afraid, they made him handsame and smell great. No more hand all over me when hold him. Thank you I will be back. read more

The shop is dirty. The owner is uncommunicative. She states your dog will be done within a couple hours but in reality it will be 5-6 or more. She works on multiple dogs at the same time so your dog will be left in a dark room until she gets back to her. The shop is 45 minutes from my home so when she said a couple hours I decided to try to wait in Dundee. There is nothing to do except go to 3 dollar stores. I stopped in to check on the progress and was told it would be at least another hour. I had to get home to check on my other dog. After a few more hours I decided to go back and pick her up regardless of where she was in the process. When I arrived I could hear my dog screaming. The owner/groomer was in the room next door with ear phones on grooming a cat. I tried to get her attention. When that failed I went around the counter to get my dog. The husband came out and said I needed to stay behind the counter. I requested my dog. He did bring her to me. The owner came and acted like everything was fine. I left with my girl and she was definitely traumatized. She wouldn't take a treat and she wouldn't play or engage for several hours after we got home. The place is also dirty and the owners small children are crawling around on the floor. I wanted to walk out as soon as I walked in but felt like a snob so I dropped her off. I still feel guilty today about the whole thing even though it was a couple of months ago. Please be warned! She doesn't care about your baby and the conditions in the shop are deplorable. read more

Highly recommend Luke's bubble bath. I take my German Shepherds, Yorkie, and Cairn Terrier to be groomed here. They always come back looking and smelling great. My Yorkie, and Shepherds love visiting Luke's. My cairn is a difficult boy and Cassie is so patient with him and always does a phenomenal job. Cassie takes so much care and pride in her work and always gives me updates on how my pups did which I appreciate a lot as an owner and trainer. 10 out of 5 stars. read more

Luke's Bubble Bath - Beatrix - Pet Groomers Near Me - Dundee, New York

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